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Large Format Printer
Basic Guide
Manuals for this printer
Setup Guide
Quick Guide
Basic Guide
Electronic manual
User's Guide
Electronic manual
Paper Reference Guide
Electronic manual
Read this manual before attempting to operate the printer.
Keep this manual in a handy location for future referencing.
Series
Safety Precautions ...................................................... 2
Manuals for this printer ................................................... 6
Handling rolls ................................................................ 12
Handling sheets ............................................................ 21
Ink Tanks ...................................................................... 25
Printheads .................................................................... 30
Maintenance Cartridge ................................................. 37
Cleaning the Printer ...................................................... 42
Operations and Display Screen .................................... 46
Printer parts .................................................................. 58
Preparing to Transfer the Printer .................................. 63
Installing the Printer Driver (Windows) ......................... 70
Installing the Printer Driver (Mac OS) ........................... 72
Convenient Printer Driver Features .............................. 74
Adjusting the Printhead ................................................ 80
Adjusting the feed amount ............................................ 82
Problems Regarding Paper .......................................... 85
Printing does not start ................................................... 95
The printer stops during a print job ............................... 96
Problems with the printing quality ................................. 97
Cannot print over a network ........................................ 104
Installation problems ................................................... 105
HP-GL/2 problems ...................................................... 107
Other problems ........................................................... 109
Messages regarding paper ......................................... 113
Messages regarding ink .............................................. 122
Messages regarding printheads ................................. 125
Messages regarding the hard disk .............................. 128
Messages regarding HP-GL/2 .................................... 130
Other Messages ......................................................... 131
Error Messages .......................................................... 133
ENG
ver1.00
2013-11-28

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   Summary of Contents for Canon iPF785 Series

  • Page 1: Table Of Contents

    Large Format Printer Series Basic Guide Preface Safety Precautions ............2 Manuals for this printer ........... 6 Handling Paper Handling rolls ..............12 Handling sheets ............21 Consumables and Maintenance Ink Tanks ..............25 Printheads ..............30 Maintenance Cartridge ..........37 Cleaning the Printer ............

  • Page 2: Preface

    Safety Precautions iPF785 Series Preface Preface Safety Precautions Safety Precautions Safety Precautions ................................2 Legal Notices ..................................4 Safety Precautions Safety Precautions Follow the warnings and precautions below to use the printer safely. Do not perform any operations or procedures other than as described in this manual.

  • Page 3: Moving The Printer

    If the printer emits smoke or strange odors, continuing to use the printer may cause a fire or electrical shock. Switch the printer off immediately and remove the power plug from the power outlet. Contact your Canon dealer or Warning support center.

  • Page 4: Legal Notices

    Power button immediately to switch the printer off, unplug the printer power cable from the outlet, and then contact your Canon dealer or support center. If you continue to use the printer, this could cause a fire or electrical shock.

  • Page 5

    For CA, USA Only Included battery contains Perchlorate Material - special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ for detail. Trademarks Canon, the Canon logo, and imagePROGRAF are trademarks or registered trademarks of CANON INC. • Microsoft is a registered trademark of Microsoft Corporation. •...

  • Page 6: Manuals For This Printer

    Manuals for this printer iPF785 Series Manuals for this printer Manuals for this printer Manuals for this printer ..............................6 To view the User's Guide or Paper Reference Guide ..................6 About This User Manual .............................. 10 Manuals for this printer Manuals for this printer This printer has the following manuals.

  • Page 7

    Series To view the User's Guide or Paper Reference Guide Right-click the printer, and then click Properties (or Printer Properties). Click Preferences (or Printing Preferences) to display the Printing Preferences dialog box with the printer name added to the title.

  • Page 8

    To view the User's Guide or Paper Reference Guide iPF785 Series To display User's Guide, click User's Guide. Alternately, to display Paper Reference Guide, click Paper Reference Guide. • Mac OS The basic instructions for displaying the User's Guide or Paper Reference Guide from imagePROGRAF Print- monitor are as follows.

  • Page 9

    Series To view the User's Guide or Paper Reference Guide Select the printer in the Printer list and click Options & Supplies. Click Utility. Click Open Printer Utility. Basic Guide...

  • Page 10: About This User Manual

    About This User Manual iPF785 Series Click Support. Click the User Manual button. To display User's Guide, click User's Guide. Alternately, to display Paper Reference Guide, click Paper Reference Guide. About This User Manual About This User Manual • Symbols The following symbols are used in this user manual to indicate safety information and explanations on restric- tions or precautions in use.

  • Page 11

    Series About This User Manual Caution Indicates caution items for which operating error poses a risk of injury. To ensure safe use, always follow these cautions. Important Indicates important information and restrictions that definitely are to be followed during operation. Be sure to read this information to prevent troubles, malfunctions, or damage to equipment or property by operat- ing errors.

  • Page 12: Handling Paper Handling Rolls

    Attaching the Roll Holder to Rolls iPF785 Series Handling Paper Handling Paper Handling rolls Handling rolls Attaching the Roll Holder to Rolls ........................... 12 Loading Rolls in the Printer ............................15 Removing the Roll from the Printer ........................18 Attaching the Roll Holder to Rolls Attaching the Roll Holder to Rolls When printing on rolls, attach the Roll Holder to the roll.

  • Page 13

    Series Attaching the Roll Holder to Rolls Lift the Holder Stopper lever (a) from the shaft side to unlock it. Holding the Holder Stopper at the posi- tion indicated (b), remove it from the Roll Holder. Insert the respective attachments for the roll paper core on the Roll Holder and Holder Stopper.

  • Page 14

    Attaching the Roll Holder to Rolls iPF785 Series • Using rolls with a 3-inch paper core Holder Stopper (Left Side) Roll Holder (Right Side) Align the tips (a) of the 3-Inch Paper Core Attachment L Align the tips (a) of 3-Inch Paper Core Attachment R with with the holes (b) of the Holder Stopper and insert it firmly.

  • Page 15: Loading Rolls In The Printer

    Series Loading Rolls in the Printer Insert the Holder Stopper from the left in the Roll Holder as shown. Holding it at the position shown (b), push it firmly in until the flange (a) of the Holder Stopper touches the roll. Lock the Holder Stopper lever (c) by pushing it down toward the shaft side.

  • Page 16

    Loading Rolls in the Printer iPF785 Series Positioning your hands as shown, open the Roll Cover. Holding the Roll Holder flange (a), rest the Roll Holder shaft on the Roll Ledge (b). At this time, position the holder so that the R label (c) on the [W label (c) on the Roll Holder flange is aligned with the R label (d) on the printer .

  • Page 17

    Series Loading Rolls in the Printer Holding the Roll Holder flange (a), guide the holder along the Roll Loading Slots (b) on both ends, keeping the holder level as you load it in the Roll Holder Slot. • Do not force the Roll Holder into the printer with the right and left ends reversed. This may damage the printer and Roll Holder.

  • Page 18: Removing The Roll From The Printer

    Removing the Roll from the Printer iPF785 Series ManageR- Barcodes Printer Operation After the Paper is Fed emainRoll Not prin- A menu for selection of the paper type and length is automatically shown on the Display Screen. Press ▲ or ▼ to select the type and length of paper loaded, and then press the OK button.

  • Page 19

    Series Removing the Roll from the Printer Press ▲ or ▼ to select Yes, and then press the OK button. The roll is now rewound and ejected. If you have selected ManageRemainRoll > On • in the Control Panel menu, a barcode is printed Caution on the leading edge of the roll.

  • Page 20

    Removing the Roll from the Printer iPF785 Series Holding the Roll Holder flange (a), remove the holder from the Roll Holder Slot. • For instructions on removing the Roll Holder from rolls, see "Removing the Roll Holder from Rolls." User's Guide ➔...

  • Page 21: Handling Sheets

    Series Loading Sheets in the Printer Handling sheets Handling sheets Loading Sheets in the Printer ............................ 21 Removing Sheets ................................23 Loading Sheets in the Printer Loading Sheets in the Printer Follow these steps to load sheets in the printer.

  • Page 22

    Loading Sheets in the Printer iPF785 Series Slide the Width Guide (a) to align it with the mark for the size of paper you will load. Load a single sheet printing-side up in the Paper Feed Slot, with the right edge aligned with the Pa-...

  • Page 23: Removing Sheets

    Series Removing Sheets Move the Width Guide (a) carefully to match the size of paper loaded. Set the Width Guide against the edge of the paper to prevent the paper from becoming crooked or wrinkled. Press the OK button.

  • Page 24

    Removing Sheets iPF785 Series Press the OK button. The Paper Menu is displayed. Press ▲ or ▼ to select Eject Paper, and then press the OK button. Press ▲ or ▼ to select Yes, and then press the OK button.

  • Page 25: Consumables And Maintenance Ink Tanks

    Series Replacing Ink Tanks Consumables and Maintenance Consumables and Maintenance Ink Tanks Ink Tanks Replacing Ink Tanks Replacing Ink Tanks Compatible ink tanks For information on the compatible ink tanks for this printer, see "Ink Tanks." User's Guide ➔...

  • Page 26

    Replacing Ink Tanks iPF785 Series • Do not remove an Ink Tank during initialization immediately after turning on the printer, or during printhead clean- ing. Ink may leak out. Important • Ink Tank replacement is possible even during printing, when print jobs are being canceled, or when paper is being advanced.

  • Page 27

    Series Replacing Ink Tanks Hold the Ink Tank by the grips and remove it. Press the OK button. • Do not turn off the printer while the Ink Tank is removed. It may cause the interior of the Ink Tank Cover to become soiled.

  • Page 28

    Replacing Ink Tanks iPF785 Series Open the pouch and remove the Ink Tank. • Never touch the ink holes or electrical contacts. This may cause stains, damage the Ink Tank, and affect printing quality. Important Press the OK button and install the Ink Tank into the holder as shown, with the ink holes facing down.

  • Page 29

    Series Replacing Ink Tanks Do not push the Ink Tank in by hand. • Forcing the Ink Tank into the holder may damage the Important printer. If a 130 ml (4.4 fl oz) ink tank is installed facing the •...

  • Page 30: Printheads

    If the printing quality does not improve even after one or two cycles of Head Cleaning B from the printer menu • If the Display Screen indicates "Open top cover and replace the printhead." • If your Canon dealer has advised you to replace the Printhead Compatible printheads For information on compatible printheads, see "Printhead." User's Guide ➔...

  • Page 31

    Series Replacing the Printhead If the Tab Selection screen is not displayed, press the Menu button. • Note Press the OK button. The Set./Adj. Menu is displayed. Press ▲ or ▼ to select Maintenance, and then press the OK button.

  • Page 32

    Replacing the Printhead iPF785 Series If the Printhead Fixer Cover or Printhead Fixer Lever is dirty, use a damp cloth that you have wrung out completely to wipe it clean. Do not touch the Linear Scale (a) or Carriage •...

  • Page 33

    Series Replacing the Printhead Pull the Printhead Fixer Lever forward all the way to open it completely. Pull up the Printhead Fixer Cover to open it complete- Remove the Printhead and press the OK button. • Dispose of the used Printhead in accordance with local regulations.

  • Page 34

    Replacing the Printhead iPF785 Series Holding the new Printhead by the grips (a), remove it from the pouch. When handling the Printhead, always hold it by the grips (a). Never touch the nozzles (b) or metal con- • tacts (c). This may damage the Printhead and affect printing quality.

  • Page 35

    Series Replacing the Printhead With the nozzles facing down and the metal contacts toward the back, insert the Printhead into the Car- riage. Carefully push the printhead firmly into the Car- riage, ensuring that the nozzles and metal contacts do not touch the carriage.

  • Page 36

    Replacing the Printhead iPF785 Series • While ink is being filled, definitely do not remove the Ink Tank or Maintenance Cartridge. Ink may leak out. Important After Printhead has been replaced and filled with ink, Head Posi. Adj. ( Auto(Advanced) ) is performed •...

  • Page 37: Maintenance Cartridge

    Series Replacing the Maintenance Cartridge Maintenance Cartridge Maintenance Cartridge Replacing the Maintenance Cartridge Replacing the Maintenance Cartridge Compatible maintenance cartridges For information on compatible maintenance cartridges, see "Maintenance Cartridge." User's Guide ➔ Precautions when handling the Maintenance Cartridge Take the following precautions when handling the Maintenance Cartridge.

  • Page 38

    Replacing the Maintenance Cartridge iPF785 Series Access the menu for Maintenance Cartridge replacement On the Tab Selection screen of the Control Panel, press ◀ or ▶ to select the Settings/Adj. tab ( • If the Tab Selection screen is not displayed, press the Menu button.

  • Page 39

    Series Replacing the Maintenance Cartridge At this point, open the Maintenance Cartridge Cov- Hold the used Maintenance Cartridge by the grip (a) with one hand and put your other hand under the Maintenance Cartridge to hold it firmly on the bottom, keeping it level as you pull it out.

  • Page 40

    Replacing the Maintenance Cartridge iPF785 Series Confirm the Maintenance Cartridge is right-side up, put it in the box with the packaging material attach- ed, and store it so that it stays level. • Always put the used Maintenance Cartridge back in the box and store the box on a flat surface. Also, seal the zipper thoroughly.

  • Page 41

    Series Replacing the Maintenance Cartridge Close the Maintenance Cartridge Cover. • If you did not perform the operation in Access the menu for Maintenance Cartridge replacement, this is the end of the procedure and you do not need to press the OK key in the next step.

  • Page 42: Cleaning The Printer

    Cleaning Inside the Top Cover iPF785 Series Cleaning the Printer Cleaning the Printer Cleaning Inside the Top Cover ..........................42 Cleaning the Printhead ..............................44 Cleaning Inside the Top Cover Cleaning Inside the Top Cover Clean inside the Top Cover about once a month to maintain better printing quality and help prevent problems.

  • Page 43

    Series Cleaning Inside the Top Cover If paper dust has accumulated in the Vacuum holes (a) on the Platen or in the Borderless Printing Ink Grooves (b), use the Cleaning Brush (c), provided with the printer, to wipe it away.

  • Page 44: Cleaning The Printhead

    Cleaning the Printhead iPF785 Series • Do not use a dry cloth to wipe inside the Top Cover. This may create a static charge, which may attract dust and affect the printing quality. Important Do not touch the Linear Scale (a) or Carriage •...

  • Page 45

    Series Cleaning the Printhead Use this mode if printing is faint or contains foreign substances. This method of cleaning consumes the least amount of ink. Head Cleaning B • Use this mode if no ink is ejected at all, or if Head Cleaning A does not solve the problem.

  • Page 46: Printer Parts Operations And Display Screen

    Control Panel iPF785 Series Printer Parts Printer Parts Operations and Display Screen Operations and Display Screen Control Panel ..................................46 Menu Operations ................................48 Menu Structure ................................51 Control Panel Control Panel Display Screen Shows printer menus, as well as the printer status and messages.

  • Page 47

    Series Control Panel Stop button Cancels print jobs in progress and ends the ink drying period. Navigate button Enables you to check instructions for loading and removing paper or replacing ink tanks or printheads, as well as other operations. (See "How to View Instructions with Navigate.") User's Guide ➔...

  • Page 48: Menu Operations

    Menu Operations iPF785 Series Menu Operations Menu Operations To view available menus organized on tabs, select a tab on the Tab Selection screen and press the OK button. For details, see "Menu Settings." User's Guide ➔ When the Ink tab is selected and the OK button is pressed •...

  • Page 49

    Series Menu Operations The scroll bar at right indicates the current position in the overall menu. Lower menus are available if is displayed at right next to the second and subsequent rows. To access the • lower menus, select the menu and press the OK button.

  • Page 50

    Menu Operations iPF785 Series Repeat steps 1 and 2 to complete the settings, and then press the OK button. • If a confirmation message is displayed regarding the setting you entered, follow the on-screen instruc- tions. Note Executing menu commands Menu commands can be executed as follows.

  • Page 51: Menu Structure

    Series Menu Structure Menu Structure Menu Structure The menu structure is shown categorized by tab. The * on the right side of an item indicates the default value. The printer menu is classified into regular menu items available when no print job is in progress and menu during printing items only available while printing is in progress.

  • Page 52: Ink Menu

    Menu Structure iPF785 Series First Level Second Level Third Level Fourth Level Fifth Level Paper Details Keep Paper Type Off* | On *1: For information on the types of paper the printer supports, refer to the Paper Reference Guide. (See "Displaying the Paper Reference Guide.")

  • Page 53: Set./adj. Menu

    Series Menu Structure Set./Adj. Menu Limited items are displayed during printing. The displayed items are indicated by annotations. Second Lev- First Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level Test Print Nozzle Check | Status Print | Interface Print | GL2 Set Print | Paper Details | Print Job Log | Menu Map | Color...

  • Page 54

    Menu Structure iPF785 Series Second Lev- First Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level Off* | On Lines( *4 ) Line & Pen Enable Off* | On Manager merge Pen Setup Select Pa- Software* | Palette A | Palette B | Factory...

  • Page 55

    Series Menu Structure Second Lev- First Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level DNS Domain Name( *9 ) IPv6( *8 ) IPv6 Sup- On | Off* port( *8 ) IPv6 Stles- On* | Off...

  • Page 56

    Menu Structure iPF785 Series Second Lev- First Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level Paper Size Roll Selec- ISO A3 (297mm)* | 300mm Roll Basis tion 1 Roll Selec- 10in. (254mm)* | JIS B4 (257mm)

  • Page 57

    Series Menu Structure *8: Restrictions apply if a password is configured using Change Password in the Admin. Menu. Viewing and configuration is possible for administrators, and only viewing for other users. *9: Restrictions apply if a password is configured using Change Password in the Admin. Menu.

  • Page 58: Printer Parts

    Front iPF785 Series Printer parts Printer parts Front ..................................... 58 Side ....................................... 59 Top Cover (Inside) ................................60 Roll Cover (Inside) ................................61 Carriage ....................................61 Ink Tank Cover (Inside) ..............................62 Front Front Roll Cover Open this cover to load rolls. (See "Roll Cover (Inside).") P.61...

  • Page 59

    Series Side Output Tray All printed documents are ejected from this slot. Ejection Guide Supports output paper. Top Cover Open this cover to install the Printhead and remove any jammed paper from inside the printer, as needed. (See "Top Cover (Inside).") P.60...

  • Page 60

    Top Cover (Inside) iPF785 Series Top Cover (Inside) Top Cover (Inside) Carriage Moves the Printhead. The carriage serves a key role in printing. (See "Carriage.") P.61 ➔ Carriage Shaft The Carriage slides along this shaft. Paper Retainer Important in supplying the paper. This retainer holds paper as it is fed.

  • Page 61

    Series Roll Cover (Inside) Roll Cover (Inside) Roll Cover (Inside) Roll Holder Load the roll on this holder. Holder Stopper Secure rolls on the Roll Holder with this part. Roll Loading Slots Slide the Roll Holder along these slots.

  • Page 62

    Ink Tank Cover (Inside) iPF785 Series Printhead Fixer Lever Locks the Printhead Fixer Cover. Printhead Fixer Cover Holds the Printhead in place. Ink Tank Cover (Inside) Ink Tank Cover (Inside) Left Side Right Side Ink Tank Lock Lever A lever that locks the Ink Tank in place and protects it. Lift and press down the lever when replacing an Ink Tank.

  • Page 63: Printer Relocation

    Series Preparing to Transfer the Printer Printer Relocation Printer Relocation Preparing to Transfer the Printer Preparing to Transfer the Printer Preparing to Transfer the Printer ..........................63 Reinstalling the Printer ..............................66 Preparing to Transfer the Printer Preparing to Transfer the Printer To protect the internal parts in transit, always follow these steps before transferring the printer to a new location.

  • Page 64

    If consumables must be replaced, the message "Consumables must be replaced. Call for service." is shown on the Display Screen and preparation is not possible. If this message is displayed, press the OK button and contact your Canon dealer for assistance. Remove the Ink Tank Open the Ink Tank Cover.

  • Page 65

    Series Preparing to Transfer the Printer Store the ink tanks you removed with the ink holes (a) facing • up. Otherwise, ink may leak and cause stains. Important Repeat steps 2 and 3 to remove all ink tanks. Push all ink tank lock levers closed until they click into place.

  • Page 66: Reinstalling The Printer

    Reinstalling the Printer iPF785 Series Pack the printer Disconnect the power cord and interface cable. • Turn off the printer before you unplug it. It may damage the printer if you unplug it before it is off and transfer it in that state. If you accidentally unplug the printer, plug it in again, reinstall the ink tanks, and Important follow this procedure again.

  • Page 67

    Series Reinstalling the Printer The Stand must be assembled by at least two people on a flat surface. Attempting assembly by yourself • poses a risk of injury or bending the Stand. Caution • When assembling the Stand, lock all four of the casters. Attempting to move the stand when the casters are not locked poses a risk of injury or damage to the location site.

  • Page 68

    Reinstalling the Printer iPF785 Series Remove tape and packaging material attached to the printer. Connect the power cord to the Power Supply Con- nector on the right side of the printer. Plug the power cord into the outlet. Press the power button to turn the printer on.

  • Page 69

    Series Reinstalling the Printer Load the Roll Media on the Roll Holder. (See "Attaching the Roll Holder to Rolls.") P.12 ➔ Load the Roll Media in the printer. (See "Loading Rolls in the Printer.") P.15 ➔ Install the software.

  • Page 70: Software Installation

    Installing the Software iPF785 Series Software Installation Software Installation Installing the Printer Driver (Windows) Installing the Printer Driver (Windows) Installing the Software Installing the Software The basic instructions for installing the software are as follows. For detailed instructions, see the Setup Guide.

  • Page 71

    Series Installing the Software For USB connections, when the dialog box at • right is displayed, make sure the printer is on Important and connect the printer and computer with the USB cable. On the Finish window, select Restart my comput- er now and click Restart.

  • Page 72: Installing The Printer Driver (mac Os)

    Installing the Software iPF785 Series Installing the Printer Driver (Mac OS) Installing the Printer Driver (Mac OS) Installing the Software Installing the Software The basic instructions for installing the software are as follows. For detailed instructions, see the Setup Guide.

  • Page 73

    Series Installing the Software After installation, click Exit. Basic Guide...

  • Page 74: Convenient Printer Driver Features

    Print Preview iPF785 Series Convenient Printer Driver Features Convenient Printer Driver Features Print Preview ..................................74 Rotate Page 90 degrees (Converse Paper) ......................76 Borderless Printing ................................ 77 Large-Format Printing ..............................78 Enlarged/Reduced Printing ............................79 Print Preview Print Preview Using the print preview function enables the following.

  • Page 75

    In the File menu of the source application, choose the appropriate menu item for printer settings to display the Print dialog box. Access the Main pane. Select the Print Preview check box. After you click Print, the Canon imagePROGRAF Preview window will be displayed. Basic Guide...

  • Page 76

    Rotate Page 90 degrees (Converse Paper) iPF785 Series Rotate Page 90 degrees (Converse Paper) Rotate Page 90 degrees (Converse Paper) You can conserve roll paper by specifying particular settings as suitable for your original. When you print an original that is in portrait orienta- tion, the original is rotated 90 degrees before printing if it fits within the roll width.

  • Page 77: Borderless Printing

    Series Borderless Printing Borderless Printing Borderless Printing In regular printing, a margin required by the printer is added around the original. With borderless printing, you can print documents without the margin, so that the printed image covers the entire surface of the pa- per.

  • Page 78: Large-format Printing

    Large-Format Printing iPF785 Series Large-Format Printing Large-Format Printing You can create vertical or horizontal banners by print- ing originals in banner formats on rolls. Originals created in Microsoft Word or other applica- tions in your preferred size can be enlarged to fill the width of roll paper by completing simple printer driver settings.

  • Page 79: Enlarged/reduced Printing

    Series Enlarged/Reduced Printing Enlarged/Reduced Printing Enlarged/Reduced Printing Originals can be printed at larger or smaller sizes, as desired. Configuring Settings in Windows Access the Page Setup sheet. Click the width of the loaded roll in the Roll Paper Width list.

  • Page 80: Adjustments For Better Print Quality Adjusting The Printhead

    Automatic Adjustment to Straighten Lines and Colors iPF785 Series Adjustments for Better Print Quality Adjustments for Better Print Quality Adjusting the Printhead Adjusting the Printhead Automatic Adjustment to Straighten Lines and Colors Automatic Adjustment to Straighten Lines and Colors If printed vertical lines are warped or colors are out of alignment, execute Head Posi. Adj. to adjust the Printhead alignment.

  • Page 81

    Series Automatic Adjustment to Straighten Lines and Colors On the Tab Selection screen of the Control Panel, press ◀ or ▶ to select the Settings/Adj. tab ( • If the Tab Selection screen is not displayed, press the Menu button.

  • Page 82: Adjusting The Feed Amount

    Selecting a Feed Amount Adjustment Method iPF785 Series Adjusting the feed amount Adjusting the feed amount Selecting a Feed Amount Adjustment Method ....................82 Adjusting Line Length ..............................83 Selecting a Feed Amount Adjustment Method Selecting a Feed Amount Adjustment Method Methods of adjusting the amount paper is fed are set in Adj.

  • Page 83: Adjusting Line Length

    Series Adjusting Line Length Press ▲ or ▼ to select Automatic, Print Quality, or Print Length, and then press the OK button. Adjusting Line Length Adjusting Line Length To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust Length to adjust the amount that paper is advanced.

  • Page 84

    Adjusting Line Length iPF785 Series Press ▲ or ▼ to select Adjust Printer, and then press the OK button. Press ▲ or ▼ to select Feed Priority, and then press the OK button. Press ▲ or ▼ to select Adjust Length, and then press the OK button.

  • Page 85: Troubleshooting

    Series Clearing Jammed Roll Paper Troubleshooting Troubleshooting Problems Regarding Paper Problems Regarding Paper Clearing Jammed Roll Paper ............................85 Clearing a Jammed Sheet ............................88 Clearing Jammed Paper (Paper Feed Slot) ......................91 Roll paper cannot be inserted into the paper feed slot ................. 93 Cannot load sheets ................................

  • Page 86

    Clearing Jammed Roll Paper iPF785 Series Push the Release Lever back. Remove the jammed paper. • If paper is jammed inside the Top Cover Open the Top Cover and move the Car- riage to the left or right side manually, away from the jam.

  • Page 87

    Series Clearing Jammed Roll Paper Do not touch the Linear Scale (a) or Carriage • Shaft (b). This may stain your hands and dam- Important age the printer. • If paper from a roll is jammed by the Paper Feed Slot Remove the jammed paper from the Paper Feed Slot.

  • Page 88: Clearing A Jammed Sheet

    Clearing a Jammed Sheet iPF785 Series • If the paper is jammed by the Ejection Guide Remove the jammed paper from the Output Tray. After removing the paper, make sure there are no other scraps of paper in the printer.

  • Page 89

    Series Clearing a Jammed Sheet Remove the jammed paper. • If paper is jammed inside the Top Cover Open the Top Cover and move the Car- riage to the left or right side manually, away from the jam. •...

  • Page 90

    Clearing a Jammed Sheet iPF785 Series Do not touch the Linear Scale (a) or Carriage • Shaft (b). This may stain your hands and dam- Important age the printer. • If the paper is jammed by the Paper Feed Slot Remove the jammed paper from the Paper Feed Slot.

  • Page 91: Clearing Jammed Paper (paper Feed Slot)

    Series Clearing Jammed Paper (Paper Feed Slot) • If the paper is jammed by the Ejection Guide Remove the jammed paper from the Output Tray. After removing the paper, make sure there are no other scraps of paper in the printer.

  • Page 92

    Clearing Jammed Paper (Paper Feed Slot) iPF785 Series Positioning your hands as shown, open the Roll Cover. Fold an A4 sheet lengthwise four times and insert it through the gap of the Paper Feed Slot. Push the scrap out toward the Platen.

  • Page 93: Roll Paper Cannot Be Inserted Into The Paper Feed Slot

    Series Roll paper cannot be inserted into the paper feed slot Pull the Release Lever forward. Roll paper cannot be inserted into the paper feed slot Roll paper cannot be inserted into the paper feed slot Cause Corrective Action The roll paper is warped.

  • Page 94: Depression On The Leading Edge Is Left

    Depression on the leading edge is left iPF785 Series Depression on the leading edge is left Depression on the leading edge is left Cause Corrective Action Keeping a roll in the printer for a long time When printing quality is most important, we recommend setting TrimEdge Reload to without printing on it may leave a depres- On or Automatic so that the paper edge is automatically cut before printing.

  • Page 95: Printing Does Not Start

    Series The Data lamp on the Control Panel does not light up Printing does not start Printing does not start The Data lamp on the Control Panel does not light up .................. 95 The printer does not respond even if print jobs are sent ................95 Ink Filling..

  • Page 96: The Printer Stops During A Print Job

    In the Control Panel, set Auto Rotate to Off and print again. cludes HP RTL commands when Auto (See "Menu Settings.") User's Guide ➔ Rotate is On in the Control Panel menu. The printer is damaged. Contact your Canon dealer for assistance. Basic Guide...

  • Page 97: Problems With The Printing Quality

    Series Printing is faint Problems with the printing quality Problems with the printing quality Printing is faint ................................. 97 Paper rubs against the Printhead ..........................97 The edges of the paper are dirty ..........................98 The surface of the paper is dirty ..........................99 The back side of the paper is dirty .........................

  • Page 98: The Edges Of The Paper Are Dirty

    The edges of the paper are dirty iPF785 Series Cause Corrective Action The type of paper specified in the Change the type of paper in the printer driver and try printing again. printer driver does not match the type loaded in the printer.

  • Page 99: The Surface Of The Paper Is Dirty

    Series The surface of the paper is dirty Cause Corrective Action You are printing on heavyweight pa- For film-based media such as Tracing Paper, set the VacuumStrngth to Standard, Strong per or paper that curls or wrinkles or Strongest in the Control Panel menu. If the paper still rubs against the printhead, set the easily after absorbing ink.

  • Page 100: Banding In Different Colors Occurs

    Banding in different colors occurs iPF785 Series Cause Corrective Action Color may change slightly even on the same Follow these steps to prepare the printing environment. model of printer if you use a different version of Use the same version of firmware or printer driver.

  • Page 101: Image Edges Are Blurred Or White Banding Occurs

    Series Image edges are blurred or white banding occurs Cause Corrective Action When borderless printing is used, Specify No in Auto Cut in the printer driver before printing. In this case, the paper can be the edge of the paper is cut during printed without borders on the left and right sides only.

  • Page 102: The Length Of Printed Images Is Inaccurate In The Feeding Direction

    The length of printed images is inaccurate in the feeding direction iPF785 Series Cause Corrective Action The type of paper specified in the printer Change the type of paper in the printer driver and try printing again. driver does not match the type loaded in the printer.

  • Page 103: Lines Are Misaligned

    Series Lines are misaligned Lines are misaligned Lines are misaligned Cause Corrective Action The Printhead alignment is not ad- Adjust the Printhead alignment. justed. (See "Automatic Adjustment to Straighten Lines and Colors.") P.80 ➔ (See "Manual Adjustment to Straighten Lines and Colors.") User's Guide ➔...

  • Page 104: Cannot Print Over A Network

    Cannot connect the printer to the network iPF785 Series Cannot print over a network Cannot print over a network Cannot connect the printer to the network ...................... 104 Cannot print over a TCP/IP network ........................104 Cannot print over a Bonjour network ........................104...

  • Page 105: Installation Problems

    The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version of Windows. Note From the Windows start menu, select All Programs > Canon Printer Uninstaller > imagePROGRAF Printer Driver Uninstaller to display the Delete Printer window. Select the printer in the list and click Delete.

  • Page 106

    Removing Installed Printer Drivers iPF785 Series From the Windows start menu, select All Programs > imagePROGRAF Device Setup Utility > Uninstal- ler (imagePROGRAF Device Setup Utility) to start the wizard. In the wizard window, click Delete, and then click Next.

  • Page 107: Hp-gl/2 Problems

    Series With HP-GL/2, printing is misaligned HP-GL/2 problems HP-GL/2 problems With HP-GL/2, printing is misaligned ........................107 Lines or images are missing in printed HP-GL/2 jobs.................. 107 Lines are printed too thick or thin in HP-GL/2 print jobs ................107 HP-GL/2 jobs are printed in monochrome (or color) ..................

  • Page 108

    Printed colors of lines are inaccurate during HP-GL/2 printing iPF785 Series Printed colors of lines are inaccurate during HP-GL/2 printing Printed colors of lines are inaccurate during HP-GL/2 printing Cause Corrective Action AdjustFaintLines is On in the Con- Setting AdjustFaintLines to Off in the Control Panel menu may help produce the expected trol Panel menu.

  • Page 109: Other Problems

    The ink is also agitated automatically under the following conditions. Note that other operations are not possi- ble while "Agitating..." is displayed on the control panel. • After the printer is turned on In other cases, contact your Canon dealer. Basic Guide...

  • Page 110: Messages Advising To Check The Maintenance Cartridge Are Not Cleared

    Printing with the ink level detection canceled may lead to printer damage and printing problems. Canon Inc. is not liable for any damage that may occur as a result of refilling ink.

  • Page 111

    Series Ink Level Detection Press ▲ or ▼ to select Information, and then press the OK but- ton. A confirmation message is shown on the Display Screen about releasing ink level detection. After checking the message, press the ▶ button.

  • Page 112

    Ink Level Detection iPF785 Series Press ▲ or ▼ to select Yes, and then press the OK button. A confirmation message about updating ink information is shown on the Display Screen. After checking the message, press the ▶ button. Press ▲ or ▼ to select Yes, and then press the OK button.

  • Page 113: Error Message Messages Regarding Paper

    Series Paper mismatch Error Message Error Message Messages regarding paper Messages regarding paper Paper mismatch ................................113 MediaType Mismatch ..............................113 The paper is too small..............................114 The paper is too small..............................114 PaprWidth Mismatch ..............................115 Paper size not detected.

  • Page 114: The Paper Is Too Small

    The paper is too small. iPF785 Series Cause Corrective Action When Detect Mismatch in the Control Pan- Replace the loaded paper with paper of the type and size you have specified in el menu is set to Pause, the type of paper the printer driver.

  • Page 115: Paprwidth Mismatch

    Series PaprWidth Mismatch Cause Corrective Action The loaded paper is too small. Press ▲ or ▼ to select Change Paper, and then press the OK button. (See "Removing the Roll from the Printer.") P.18 ➔ (See "Removing the Roll Holder from Rolls.") User's Guide ➔...

  • Page 116: Insufficient Paper For Job

    Insufficient paper for job iPF785 Series Cause Corrective Action Paper has been loaded Pull the Release Lever forward. askew, or warped paper If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press has been loaded.

  • Page 117: Roll Printing Is Selected, But Sheets Are Loaded

    Series Roll printing is selected, but sheets are loaded. Cause Corrective Action You have attempted to print on a roll, (See "Attaching the Roll Holder to Rolls.") P.12 ➔ but no roll is loaded. (See "Loading Rolls in the Printer.") P.15...

  • Page 118: Regular Printing Is Selected, But A Roll Is Loaded

    Regular printing is selected, but a roll is loaded. iPF785 Series Regular printing is selected, but a roll is loaded. Regular printing is selected, but a roll is loaded. Cause Corrective Action A print job for printing on Press ▲ or ▼ to select Remove Roll Paper, and then press the OK button to stop printing.

  • Page 119: Paper Not Aligned With Right Guide

    Series Paper not aligned with right guide. Paper not aligned with right guide. Paper not aligned with right guide. Cause Corrective Action When paper was loaded, it was not aligned with the guide on the right Follow these step to reload a sheet.

  • Page 120: End Of Paper Feed

    End of paper feed. iPF785 Series Cause Corrective Action In other cases, the Cutter Contact your Canon dealer for assistance. Unit may be damaged. End of paper feed. End of paper feed. Cause Corrective Action Although an attempt was made to advance the paper manually, it reached Canceling manual advancing.

  • Page 121: Paper Position Not Suitable For Borderless Printing

    Series Paper position not suitable for borderless printing. Paper position not suitable for borderless printing. Paper position not suitable for borderless printing. Cause Corrective Action Because paper expands or Press ▲ or ▼ to select Stop Printing, and then press the OK button.

  • Page 122: Messages Regarding Ink

    Ink insufficient. iPF785 Series Messages regarding ink Messages regarding ink Ink insufficient................................122 No ink left..................................122 Remaining level of the ink cannot be correctly detected. Check ink tank.......... 122 Cannot detect ink level correctly. Close tank cover..................122 Close Ink Tank Cover ..............................

  • Page 123: Close Ink Tank Cover

    Series Close Ink Tank Cover Close Ink Tank Cover Close Ink Tank Cover Cause Corrective Action The Ink Tank Cover is open. Close the Ink Tank Cover. Ink tank is empty. Ink tank is empty. Cause Corrective Action There is no ink left in an ink tank.

  • Page 124: Messages Regarding Printing Or Adjustment

    Cannot adjust paper feed. iPF785 Series Messages regarding printing or adjustment Messages regarding printing or adjustment Cannot adjust printhead............................125 Borderless printng not possible..........................120 Cannot adjust paper feed............................124 Check printed document............................124 Cannot adjust paper feed.

  • Page 125: Messages Regarding Printheads

    Series Cannot adjust printhead. Messages regarding printheads Messages regarding printheads Cannot adjust printhead............................125 Wrong printhead................................125 Printhead error ................................125 Cannot recognize print head........................... 125 Execute printhead cleaning............................126 Cannot adjust printhead. Cannot adjust printhead.

  • Page 126: Execute Printhead Cleaning

    Execute printhead cleaning. iPF785 Series Cause Corrective Action The Printhead cannot be recognized because it is not installed correctly. Reinstall the Printhead. (See "Replacing the Printhead.") P.30 ➔ Execute printhead cleaning. Execute printhead cleaning. Cause Corrective Action The Printhead noz- Follow these steps to clean the Printhead.

  • Page 127: Messages Regarding The Maintenance Cartridge

    Series Insert the maintenance cartridge. Messages regarding the maintenance cartridge Messages regarding the maintenance cartridge Insert the maintenance cartridge.......................... 127 Wrong maintenance cartridge..........................127 Maint. cart. The level is low ............................127 No Maintenance Cartridge capacity........................127 Maintenance cartridge full.

  • Page 128: Messages Regarding The Hard Disk

    Hard disk error. iPF785 Series Messages regarding the hard disk Messages regarding the hard disk Hard disk error................................128 File read error................................128 The mail box is full............................... 128 Mail box full. Now printing without saving data....................128 Mail box nearly full.

  • Page 129

    Series Mail box full. Delete unwanted data Cause Corrective Action 100 jobs are stored in the Personal Box. Delete print jobs from the queue. (See "Managing the Job Queue (Deleting or Preempting Other Jobs).") User's Guide ➔ Delete unneeded jobs stored in personal boxes.

  • Page 130: Messages Regarding Hp-gl/2

    This type of paper is not compatible with HP-GL/2. iPF785 Series Messages regarding HP-GL/2 Messages regarding HP-GL/2 This type of paper is not compatible with HP-GL/2..................130 GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904) ............... 130 GL2: W0502 The parameter is out of range.

  • Page 131: Other Messages

    Turn off the printer and wait at least three seconds before restoring the power. If the message is displayed again, write down the error code and message, turn off the printer, and contact your Canon dealer for assistance. Basic Guide...

  • Page 132: Top Cover Is Open

    You have uploaded firmware for a different model. Check the firmware version. Turn off the printer and wait a while before re- storing power, and then resend the firmware. If the message is displayed again, contact your Canon dealer for assis- tance. Multi-sensor error...

  • Page 133: Error Messages

    Series Error Messages Error Messages Borderless printng not possible..........................120 Cannot adjust paper feed............................124 Cannot adjust printhead............................125 Cannot detect ink level correctly. Close tank cover..................122 Cannot detect papr ..............................119 Cannot recognize print head........................... 125 Check if ink tank is set, and its color and direction.

  • Page 134

    Series Regular printing is selected, but a roll is loaded..................... 118 Rel lever is in wrong position........................... 120 Remaining level of the ink cannot be correctly detected. Check ink tank.......... 122 Roll paper is not securely in contact with roll holder..................121 Roll printing is selected, but sheets are loaded.

  • Page 135

    Index Adjust Length .............. 82, 83 Removing printer drivers ..........105 Adjust Printer ..............82 Removing the Roll ............. 18 Adobe RGB ................5 Replace P.head ..............31 Replacing Ink Tanks ............25 Roll Holder ........12, 16, 19, 58, 61, 66, 69 Rotate Page 90 degrees ..........

  • Page 136

    Series Basic Guide © CANON INC. 2013...

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