1. Manuals
  2. Brands
  3. Canon Manuals
  4. Plotter
  5. imagePROGRAF TM Series
  6. Service manual

Canon imagePROGRAF TM Series Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

Canon
Service Guide

Advertisement

Table of Contents
loading

Related Manuals for Canon imagePROGRAF TM Series

Summary of Contents for Canon imagePROGRAF TM Series

  • Page 1 Canon Service Guide...
  • Page 2 Canon U.S.A. Internet e-Support Center Website: https://www.partners.usa.canon.com Canon U.S.A. Canon Partner Portal website: Distributed in the United States by Canon U.S.A., Inc. IMPORTANT THIS SERVICE GUIDE INCLUDES THE INFORMATION RELATING TO THE imagePROGRAF TM-305, imagePROGRAF TM-300, imagePROGRAF TM-200, imagePROGRAF TM-305 MFP Z36, and imagePROGRAF TM-300 MFP Z36.
  • Page 3 Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Service Guide is solely for reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No part of this Service Guide may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly permitted herein.

  • Page 4: Table Of Contents

    Canon imagePROGRAF TM-Series Service Guide Contents Product Overview ..........................1 Overview ............................1 Configuration ..........................3 Box Contents ..........................7 Hardware Solutions ........................... 11 Basket ............................11 Z36 Scanner Features ........................ 11 1. Printer Mounting ........................11 2. Z36 All-In-One Controller ..................... 11 3.
  • Page 5 Maintenance Kit .......................... 31 End-User Periodic Maintenance ....................32 VII. Limited Warranty Support ........................ 33 Canon imagePROGRAF TM-Series Large Format Printer Limited Warranty ......33 Canon imagePROGRAF Printhead Limited Warranty ..............33 Colortrac Z36 Scanner ........................ 33 Colortrac Z36 All-In-One Controller .................... 33 Colortrac Lei Series Scanner ......................

  • Page 6: Product Overview

    Product Overview Overview The Canon imagePROGRAF TM-305 and imagePROGRAF TM300 are 36- inch large format printers. The Canon imagePROGRAF TM-200 is a 24-inch large format printer. These printers are designed for the low volume and mid volume CAD market. The imagePROGRAF TM-305 MFP Z36 and imagePROGRAF TM-300 MFP Z36 are 36-inch are large format multi-function print solutions equipped with the Colortrac Z36 Scanner system.
  • Page 7 Canon imagePROGRAF TM-Series Service Guide • Direct Printing from USB memory is supported. • Gigabit Ethernet support for 10Base-T, 100Base-TX, and 1000Base-T. • Wireless LAN support for IEEE802.11n, IEEE802.11g and IEEE802.11b. • The imagePROGRAF TM-Series uses the LUCIA TD pigment ink. The LUCIA TD pigment ink produces high-precision drawings with fine lines and sharp text.

  • Page 8: Configuration

    TM-Series Service Guide Configuration Note: All configurations shown are for reference purposes only and are subject to change without notice. Please refer to the Dealer Price List on the Canon Partner Portal (https://www.partners.usa.canon.com) for the most up-to-date Item Numbers.
  • Page 9 Driver, Media Configuration Tool, Accounting Manager, Print Plug-in for Microsoft Office, Device Management Console, Optimized Driver for AutoCAD. imagePROGRAF TM Series Printer with Z36 Scanner, MFP Stand, All-in-One PC with a 15.6" Touch Screen Monitor and SmartWorks MFP Software. imagePROGRAF TM-Series Service Guide...
  • Page 10 Canon imagePROGRAF TM-Series Service Guide Table 2 -Hardware Option Item Item Number Printer Stand SD-22 (imagePROGRAF TM-200 without stand only) 3085C001AA Roll Holder Set RH2-28 (imagePROGRAF TM-200 only) 1153C005AA Roll Holder Set RH2-35 (imagePROGRAF TM-305/TM-300 only) 1153C006AA Maintenance Cartridge MC-31...
  • Page 11 Canon imagePROGRAF TM-Series Service Guide Table 5 - eCarePAK Options Item Item Number TM Series Printer Installation 3479V121 TM Series MFP w/ Z36 Install 3967V993 TM Series MFP L36ei Installation 3479V125 TM Series MFP L24ei Installation 3479V123 imagePROGRAF TM-200 1 Year eCarePAK...

  • Page 12: Box Contents

    Canon imagePROGRAF TM-Series Service Guide Box Contents Note: Box contents shown are for reference purposes only and are subject to change without notice. Table 7 - imagePROGRAF TM-305 Box Contents • imagePROGRAF TM-305 Printer • Stand / Basket • 2”/3” Core Media Spool (Adaptors Included) •...
  • Page 13 Canon imagePROGRAF TM-Series Service Guide Table 9 - imagePROGRAF TM-300 Box Contents • imagePROGRAF TM-300 Printer • Stand / Basket • 2”/3” Core Media Spool (Adaptors Included) • US AC Power Cable • Tools and Screws • Print Head PF-06 •...
  • Page 14 Canon imagePROGRAF TM-Series Service Guide Table 11 - imagePROGRAF TM-300 MFP L36ei Box Contents (Ships on two pallets) • Colortrac scanner • Colortrac L36ei scanner • Printer mounting brackets, fixings & 3mm tool • Document return guides • Calibration target •...
  • Page 15 Canon imagePROGRAF TM-Series Service Guide Table 12 - imagePROGRAF TM-200 Box Contents • imagePROGRAF TM-200 Printer • Stand / Basket (imagePROGRAF TM-200 Printer with stand only) • 2”/3” Core Media Spool (Adaptors Included) • US AC Power Cable • Tools and Screws •...

  • Page 16: Hardware Solutions

    Canon imagePROGRAF TM-Series Service Guide Hardware Solutions Basket The Basket can store multiple sheets. There are three position settings: • Regular position - Holds up to 1 A0 or A1 portrait sheets • Extended position A (Drape) - Holds up to 20 A0 or A1 portrait sheets face down •...

  • Page 17: Lei Series Scanner Features

    Canon imagePROGRAF TM-Series Service Guide Lei Series Scanner Features The Lei Series Scanner for the imagePROGRAF TM-300/TM-200 printer. Refer to the imagePROGRAF TM-300 MFP L36ei/TM-200 MFP L24ei Service Support Guide for more details. 1. imagePROGRAF Printer Mounting L36ei scanner, a 36-inch scanner mounted directly to the imagePROGRAF TM-300 printer, the L24ei scanner, a 24-inch scanner mounted directly to the imagePROGRAF TM-200 printer.

  • Page 18: Optional Graphtec Ce7000 Plus Cutter And Imageprint R.e.d. Software

    Canon imagePROGRAF TM-Series Service Guide b. Scan to PC The Lei scanner can communicate with multiple network connected PCs running the Scan App Lei. The scanner assigns numbers to the PCs running the Scan App Lei. The end-user can choose which PC to send a scan job on a per scan basis.

  • Page 19: Software Solutions

    Software Solutions Print Solutions 1. Direct Print and Share Direct Print and Share 2.0 is a Canon cloud-based portal and batch printing solution that helps end-user expand their printing workflow. • Upload documents to Google's cloud service, and have those documents printed from almost anywhere.

  • Page 20: Management Software

    1. Changing the names and order of the media displayed in the operation panel and the printer driver 2. Adding media information for custom paper 3. Adding and updating of media information for genuine Canon paper imagePROGRAF TM-Series Service Guide June 2021...

  • Page 21: Accounting Manager

    Canon imagePROGRAF TM-Series Service Guide Accounting Manager • Track ink and media consumption when printing large format output • Costs can be assigned to the ink and paper to determine expenses based on the "Cost of goods" • Individual ink tanks have their own costs associated with them, as well as a variety of different paper types •...

  • Page 22: Sales/Service Authorization

    Dealer/Authorized Servicer meet minimum service requirements in order to attain and maintain authorization as a Canon USA imagePROGRAF Dealer/Authorized Servicer. Educational Training imagePROGRAF Printer Training New technicians must complete the Large Format Printer Core Technologies and Advanced Operations online training course prior to completing the imagePROGRAF iPF750/755/650/655 Series Online Training Course and imagePROGRAF TX-Series Online Training Course.

  • Page 23: Certification

    (Refer to the Technical Support section on the e-Support Center website for entitlement details.) Online Training Course The online courses are located in the e-Learning center on the Canon USA e-Support Center website. Certification maps on the e-Support Center website provide easy access to the training.

  • Page 24: Service Materials

    Canon imagePROGRAF TM-Series Service Guide Service Materials The materials required for the imagePROGRAF TM-Series Training Program are listed in the table below. Table 16 - Service Materials Model Item Location e-Learning Training Conducted online Program imagePROGRAF TM-305 imagePROGRAF TM-300 Service Manual...

  • Page 25: Servicing Notes

    TM-Series Service Guide VI. Servicing Notes Power and Plug Requirements Canon USA strongly suggests dedicated and properly grounded outlets be provided for the imagePROGRAF TM-Series devices. The imagePROGRAF TM-305/TM-300/TM-200 printer requires a dedicated single-phase 120V/15A NEMA 5-15 receptacle for proper operation.

  • Page 26: Dimensions & Weight (For Installation)

    Canon imagePROGRAF TM-Series Service Guide Dimensions & Weight (For Installation) The imagePROGRAF TM-Series approximate weight and dimensions differ depending on its configuration. The dimensions are for reference only and should not be confused with the required space for installation. Table 19 – Dimensions...

  • Page 27: Installation Space Requirements

    Canon imagePROGRAF TM-Series Service Guide Installation Space Requirements The imagePROGRAF TM-Series approximate installation space requirements may differ, depending on how the printer is configured. Always ensure that there is enough space for service and operation of the device. Refer to the imagePROGRAF TM-305/TM-300/TM-200 Service Manual for details on transportation and installation of the printer.
  • Page 28 Canon imagePROGRAF TM-Series Service Guide Table 22 – imagePROGRAF TM-200 Installation Space Requirements Item Height Width Depth imagePROGRAF TM-200 53.6” 1,360 mm 54.5” 1,382 mm 58.9” 1,497 mm (with printer stand and basket) imagePROGRAF TM-200 29.1” 739 mm 54.5“ 1,382 mm 53.5”...

  • Page 29: Estimated Installation Times

    Canon imagePROGRAF TM-Series Service Guide Estimated Installation Times The table below indicates the estimated length of time needed to unpack and install the main unit. The estimated unpack and installation times are based on a minimum of six (3) or more persons to unpack and move the printer, and two (2) or more persons to install the printer.

  • Page 30: Print Inf

    Canon imagePROGRAF TM-Series Service Guide Print INF The Print.Inf records printer performance and adjustment history data. Refer to the imagePROGRAF TM-305/TM-300/TM-200 Service Manual for details. The log file provides the following: • Dates when WARNINGS and ERRORS occurred • Logs a separate JAM history of print conditions •...

  • Page 31: Remote Services

    For more information about Remote Services go to the Canon eSupport Center Web site, reference the Tech Support Tab and then the Remote Services sub tab.

  • Page 32: Ugw Snapshot

    Service technicians can utilize this tool to check device status prior to a service call. Refer to the Canon eSupport Center Web site, reference the Tech Support Tab and then the SnapShot sub tab for more information about UGW SnapShot and to access to the tool.

  • Page 33: Consumables (Main Unit)

    Canon imagePROGRAF TM-Series Service Guide Consumables (Main Unit) Consumables are all products and materials, which are consumed with regular use and cannot be reused. Such consumables include but are not limited to paper, chemicals and toner. A number of factors are considered when the approximate yield expectancy of a consumable is determined, including paper size and the amount of coverage per page.

  • Page 34: Consumable Parts

    Therefore, consumable parts do not have a warranty, and Canon USA cannot guarantee a minimum life. Note: All consumable parts shown in the table below are for reference purposes only, and are subject to change without notice.
  • Page 35 Canon imagePROGRAF TM-Series Service Guide Table 28 - imagePROGRAF TM-200 Consumable Parts List Counter Estimated Life Unit Description Part Number Name (A1 Size) Carriage unit QM4-6733-000 30,000 sheets Carriage unit QM4-6733-000 Carriage Linear Scale QC4-9427-000 Carriage unit QM4-6733-000 85,000 sheets...

  • Page 36: Recommended Spare Parts

    TM-Series Service Guide Recommended Spare Parts Canon USA recommends that the Authorized Servicer keep the following spare parts in stock for replacement purposes in the event of a hardware failure. Note: All recommended spare parts shown in the table below are for reference purposes only and are subject to change without notice.

  • Page 37: End-User Periodic Maintenance

    Canon imagePROGRAF TM-Series Service Guide End-User Periodic Maintenance Canon USA recommends the end-user to maintain the following areas of the printer. Reference the User Manual for complete details. Table 30 – Part Replacement Interval Item Estimated Life Print Conditions • 12.5% × 3 color (CMY) + 6.8% (MBK) +...

  • Page 38: Limited Warranty Support

    (1) year following delivery to the original purchaser. Colortrac Lei Series Scanner The Canon provides a warranty for the Colortrac Lei Series Scanner and is effective for a period of one (1) year following delivery to the original purchaser. Graphtec CE7000 Plus Warranty Graphtec America Incorporated provides the warranty for the Graphtec CE7000 Plus directly to the reseller.

  • Page 39: Imageprint R.e.d. Software

    Canon imagePROGRAF TM-Series Service Guide IMAGEPRINT R.E.D. Software ColorByte Software provides the warranty for the IMAGEPRINT R.E.D. Software directly to the reseller. imagePROGRAF TM-Series Service Guide June 2021 Revision 4 Page 34...

  • Page 40: Imageprograf Installation And Extended Service Ecarepak

    The TM-Series limited warranty is one (1) year. Canon eCarePAK extended service plans are available for the TM-Series devices to extend coverage for an additional one (1) year or two (2) years. The Canon eCarePAK must be purchased with the TM-Series in the following cases: •...

  • Page 41: The Imageprograf Program Guide

    Parts & Service Material Orders The part order process via Canon Network Access (CNA) or the National Parts Order Center is included. Additionally, the guide details the process for a Dealer / Authorized Servicer to purchase a Canon eCarePAK.

  • Page 42: Appendix

    Canon imagePROGRAF TM-Series Service Guide Appendix Specifications Note: All specifications are subject to change without notice. Table 32 - imagePROGRAF TM-305/TM-300/TM-200 Specifications Item Specification imagePROGRAF imagePROGRAF imagePROGRAF Model TM-305 TM-300 TM-200 Class 36-inch 24-inch Ink Type Pigment inks /5 color MBK/BK/C/M/Y...
  • Page 43 Not supported : Full function of sampling (Maximum logical page size 18 m) Apple Air Print Supported Job control IVEC Language Status reply SNMP-MIB （Standard MIB, Canon-MIB）, IVEC, CPCA Language Direct Print HP-GL/2、HP RTL、PDF、JPEG Language Type Flash ROM Update Updated from USB(Utility use), Ethernet port(without Utility use) Display: LCD （3.0 inch/7.62cm TFT color)
  • Page 44 Canon imagePROGRAF TM-Series Service Guide Table 32 - imagePROGRAF TM-305/TM-300/TM-200 Specifications Continued Specification Item imagePROGRAF imagePROGRAF imagePROGRAF Model TM-305 TM-300 TM-200 Approximately Approximately Paper width 8” to 24” 8” to 36” (203.2 to 917 mm) (203.2 to 610 mm) Approximately 0.003” to 0.03” (0.07mm to 0.8 mm)
  • Page 45 Canon imagePROGRAF TM-Series Service Guide Table 33 – Z36 Scanner Specifications Item Specification imagePROGRAF TZ-30000 imagePROGRAF TX-4100 Printers Supported imagePROGRAF TX-3100 imagePROGRAF TM-305 imagePROGRAF TM-300 Scan width Approximately 36" (914mm) Paper path width Approximately 38" (965mm) Minimum scan width Approximately 6" (150mm) JPEG/PDF - Approximately 315“...
  • Page 46 Canon imagePROGRAF TM-Series Service Guide Table 34 – Z36 Scanner System Controller Specifications Item Specification Sleep = 0.2W Idle = 12.4W Scanner power consumption Scanning color / greyscale at 200dpi = 22.7W / 23.3W System controller CPU Intel Core i3-8100T.
  • Page 47 Canon imagePROGRAF TM-Series Service Guide Table 35 - Lei Series Scanner Specifications Colortrac Lei Series Scanner Specifications Scanner Item L36ei Scanner L24ei Scanner 300/300dpi Standard: • Color: up to 1” per second • Monochrome: up to 3” per second 300/600dpi High: COPY •...
  • Page 48 Canon imagePROGRAF TM-Series Service Guide Table 35 - Lei Series Scanner Specifications Continued Colortrac Lei Series Scanner Specifications Scanner Item L36ei Scanner L24ei Scanner With the Document Return Guide and the Paper Tray Flat. Approximately 5.2” x 48.7” x 10”...

  • Page 49: Canon Imageprograf Tm-Series Large Format Printer Limited Warranty

    Provider (the "Service Provider") or Canon will send you a replacement part for any defective user replaceable item. You will be charged at the then-current service call rates of Canon or the Service Provider if the defects in the Product are not covered by this limited warranty, or if the applicable warranty period for the Product has expired or warranty coverage has not been sufficiently established by appropriate documentation.

  • Page 50: Canon Imageprograf Printhead Limited Warranty

    , whichever period expires first. During the relevant warranty period, Canon shall, in its sole discretion and without charge, repair or replace any defective Printhead with a new or comparable rebuilt Printhead. Warranty replacement shall not extend the warranty period of the defective Printhead. Canon U.S.A., Inc., will only provide warranty coverage for those Printheads purchased in the United States.

  • Page 51: List Of Tables

    Canon imagePROGRAF TM-Series Service Guide List of Tables Table 1 – Product Configuration ....................3 Table 2 -Hardware Option ......................5 Table 3 – Contour Cutter ......................5 Table 4 - Software Option ......................5 Table 5 - eCarePAK Options ..................... 6 Table 6 - Supplies and Consumables ..................

This manual is also suitable for:

Imageprograf tm-305Imageprograf tm-300Imageprograf tm-200

Table of Contents