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Canon iPF780 Series Basic Manual

Canon ipf780 series large format printer.
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Large Format Printer
Basic Guide
Manuals for this printer
Setup Guide
Quick Guide
Basic Guide
Electronic manual
User's Guide
Electronic manual
Paper Reference Guide
Electronic manual
Read this manual before attempting to operate the printer.
Keep this manual in a handy location for future referencing.
Series
Safety Precautions ...................................................... 2
Manuals for this printer ................................................... 6
Handling rolls ................................................................ 12
Handling sheets ............................................................ 21
Ink Tanks ...................................................................... 25
Printheads .................................................................... 30
Maintenance Cartridge ................................................. 37
Cleaning the Printer ...................................................... 42
Operations and Display Screen .................................... 46
Printer parts .................................................................. 57
Preparing to Transfer the Printer .................................. 62
Installing the Printer Driver (Windows) ......................... 69
Installing the Printer Driver (Mac OS) ........................... 71
Convenient Printer Driver Features .............................. 73
Adjusting the Printhead ................................................ 79
Adjusting the feed amount ............................................ 81
Problems Regarding Paper .......................................... 84
Printing does not start ................................................... 94
The printer stops during a print job ............................... 95
Problems with the printing quality ................................. 96
Cannot print over a network ........................................ 103
Installation problems ................................................... 104
HP-GL/2 problems ...................................................... 106
Other problems ........................................................... 108
Messages regarding paper ......................................... 112
Messages regarding ink .............................................. 121
Messages regarding printheads ................................. 124
Messages regarding HP-GL/2 .................................... 127
Other Messages ......................................................... 128
Error Messages .......................................................... 130
ENG
ver1.00
2013-11-28

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   Summary of Contents for Canon iPF780 Series

  • Page 1: Table Of Contents

    Large Format Printer Series Basic Guide Preface Safety Precautions ............2 Manuals for this printer ........... 6 Handling Paper Handling rolls ..............12 Handling sheets ............21 Consumables and Maintenance Ink Tanks ..............25 Printheads ..............30 Maintenance Cartridge ..........37 Cleaning the Printer ............

  • Page 2: Preface

    Safety Precautions iPF780 Series Preface Preface Safety Precautions Safety Precautions Safety Precautions ................................2 Legal Notices ..................................4 Safety Precautions Safety Precautions Follow the warnings and precautions below to use the printer safely. Do not perform any operations or procedures other than as described in this manual.

  • Page 3: Cleaning The Printer

    If the printer emits smoke or strange odors, continuing to use the printer may cause a fire or electrical shock. Switch the printer off immediately and remove the power plug from the power outlet. Contact your Canon dealer or Warning support center.

  • Page 4: Legal Notices

    Power button immediately to switch the printer off, unplug the printer power cable from the outlet, and then contact your Canon dealer or support center. If you continue to use the printer, this could cause a fire or electrical shock.

  • Page 5

    For CA, USA Only Included battery contains Perchlorate Material - special handling may apply. See http://www.dtsc.ca.gov/hazardouswaste/perchlorate/ for detail. Trademarks Canon, the Canon logo, and imagePROGRAF are trademarks or registered trademarks of CANON INC. • Microsoft is a registered trademark of Microsoft Corporation. •...

  • Page 6: Manuals For This Printer

    Manuals for this printer iPF780 Series Manuals for this printer Manuals for this printer Manuals for this printer ..............................6 To view the User's Guide or Paper Reference Guide ..................6 About This User Manual .............................. 10 Manuals for this printer Manuals for this printer This printer has the following manuals.

  • Page 7

    Series To view the User's Guide or Paper Reference Guide Right-click the printer, and then click Properties (or Printer Properties). Click Preferences (or Printing Preferences) to display the Printing Preferences dialog box with the printer name added to the title.

  • Page 8

    To view the User's Guide or Paper Reference Guide iPF780 Series To display User's Guide, click User's Guide. Alternately, to display Paper Reference Guide, click Paper Reference Guide. • Mac OS The basic instructions for displaying the User's Guide or Paper Reference Guide from imagePROGRAF Print- monitor are as follows.

  • Page 9

    Series To view the User's Guide or Paper Reference Guide Select the printer in the Printer list and click Options & Supplies. Click Utility. Click Open Printer Utility. Basic Guide...

  • Page 10: About This User Manual

    About This User Manual iPF780 Series Click Support. Click the User Manual button. To display User's Guide, click User's Guide. Alternately, to display Paper Reference Guide, click Paper Reference Guide. About This User Manual About This User Manual • Symbols The following symbols are used in this user manual to indicate safety information and explanations on restric- tions or precautions in use.

  • Page 11

    Series About This User Manual Caution Indicates caution items for which operating error poses a risk of injury. To ensure safe use, always follow these cautions. Important Indicates important information and restrictions that definitely are to be followed during operation. Be sure to read this information to prevent troubles, malfunctions, or damage to equipment or property by operat- ing errors.

  • Page 12: Handling Paper Handling Rolls

    Attaching the Roll Holder to Rolls iPF780 Series Handling Paper Handling Paper Handling rolls Handling rolls Attaching the Roll Holder to Rolls ........................... 12 Loading Rolls in the Printer ............................15 Removing the Roll from the Printer ........................18 Attaching the Roll Holder to Rolls Attaching the Roll Holder to Rolls When printing on rolls, attach the Roll Holder to the roll.

  • Page 13

    Series Attaching the Roll Holder to Rolls Lift the Holder Stopper lever (a) from the shaft side to unlock it. Holding the Holder Stopper at the posi- tion indicated (b), remove it from the Roll Holder. Insert the respective attachments for the roll paper core on the Roll Holder and Holder Stopper.

  • Page 14

    Attaching the Roll Holder to Rolls iPF780 Series • Using rolls with a 3-inch paper core Holder Stopper (Left Side) Roll Holder (Right Side) Align the tips (a) of the 3-Inch Paper Core Attachment L Align the tips (a) of 3-Inch Paper Core Attachment R with with the holes (b) of the Holder Stopper and insert it firmly.

  • Page 15: Loading Rolls In The Printer

    Series Loading Rolls in the Printer Insert the Holder Stopper from the left in the Roll Holder as shown. Holding it at the position shown (b), push it firmly in until the flange (a) of the Holder Stopper touches the roll. Lock the Holder Stopper lever (c) by pushing it down toward the shaft side.

  • Page 16

    Loading Rolls in the Printer iPF780 Series Positioning your hands as shown, open the Roll Cover. Holding the Roll Holder flange (a), rest the Roll Holder shaft on the Roll Ledge (b). At this time, position the holder so that the R label (c) on the [W label (c) on the Roll Holder flange is aligned with the R label (d) on the printer .

  • Page 17

    Series Loading Rolls in the Printer Holding the Roll Holder flange (a), guide the holder along the Roll Loading Slots (b) on both ends, keeping the holder level as you load it in the Roll Holder Slot. • Do not force the Roll Holder into the printer with the right and left ends reversed. This may damage the printer and Roll Holder.

  • Page 18: Removing The Roll From The Printer

    Removing the Roll from the Printer iPF780 Series ManageR- Barcodes Printer Operation After the Paper is Fed emainRoll Not prin- A menu for selection of the paper type and length is automatically shown on the Display Screen. Press ▲ or ▼ to select the type and length of paper loaded, and then press the OK button.

  • Page 19

    Series Removing the Roll from the Printer Press ▲ or ▼ to select Yes, and then press the OK button. The roll is now rewound and ejected. If you have selected ManageRemainRoll > On • in the Control Panel menu, a barcode is printed Caution on the leading edge of the roll.

  • Page 20

    Removing the Roll from the Printer iPF780 Series Holding the Roll Holder flange (a), remove the holder from the Roll Holder Slot. • For instructions on removing the Roll Holder from rolls, see "Removing the Roll Holder from Rolls." User's Guide ➔...

  • Page 21: Handling Sheets

    Series Loading Sheets in the Printer Handling sheets Handling sheets Loading Sheets in the Printer ............................ 21 Removing Sheets ................................23 Loading Sheets in the Printer Loading Sheets in the Printer Follow these steps to load sheets in the printer.

  • Page 22

    Loading Sheets in the Printer iPF780 Series Slide the Width Guide (a) to align it with the mark for the size of paper you will load. Load a single sheet printing-side up in the Paper Feed Slot, with the right edge aligned with the Pa-...

  • Page 23: Removing Sheets

    Series Removing Sheets Move the Width Guide (a) carefully to match the size of paper loaded. Set the Width Guide against the edge of the paper to prevent the paper from becoming crooked or wrinkled. Press the OK button.

  • Page 24

    Removing Sheets iPF780 Series Press the OK button. The Paper Menu is displayed. Press ▲ or ▼ to select Eject Paper, and then press the OK button. Press ▲ or ▼ to select Yes, and then press the OK button.

  • Page 25: Consumables And Maintenance Ink Tanks

    Series Replacing Ink Tanks Consumables and Maintenance Consumables and Maintenance Ink Tanks Ink Tanks Replacing Ink Tanks Replacing Ink Tanks Compatible ink tanks For information on the compatible ink tanks for this printer, see "Ink Tanks." User's Guide ➔...

  • Page 26

    Replacing Ink Tanks iPF780 Series • Do not remove an Ink Tank during initialization immediately after turning on the printer, or during printhead clean- ing. Ink may leak out. Important • Ink Tank replacement is possible even during printing, when print jobs are being canceled, or when paper is being advanced.

  • Page 27

    Series Replacing Ink Tanks Hold the Ink Tank by the grips and remove it. Press the OK button. • Do not turn off the printer while the Ink Tank is removed. It may cause the interior of the Ink Tank Cover to become soiled.

  • Page 28

    Replacing Ink Tanks iPF780 Series Open the pouch and remove the Ink Tank. • Never touch the ink holes or electrical contacts. This may cause stains, damage the Ink Tank, and affect printing quality. Important Press the OK button and install the Ink Tank into the holder as shown, with the ink holes facing down.

  • Page 29

    Series Replacing Ink Tanks Do not push the Ink Tank in by hand. • Forcing the Ink Tank into the holder may damage the Important printer. If a 130 ml (4.4 fl oz) ink tank is installed facing the •...

  • Page 30: Printheads

    If the printing quality does not improve even after one or two cycles of Head Cleaning B from the printer menu • If the Display Screen indicates "Open top cover and replace the printhead." • If your Canon dealer has advised you to replace the Printhead Compatible printheads For information on compatible printheads, see "Printhead." User's Guide ➔...

  • Page 31

    Series Replacing the Printhead If the Tab Selection screen is not displayed, press the Menu button. • Note Press the OK button. The Set./Adj. Menu is displayed. Press ▲ or ▼ to select Maintenance, and then press the OK button.

  • Page 32

    Replacing the Printhead iPF780 Series If the Printhead Fixer Cover or Printhead Fixer Lever is dirty, use a damp cloth that you have wrung out completely to wipe it clean. Do not touch the Linear Scale (a) or Carriage •...

  • Page 33

    Series Replacing the Printhead Pull the Printhead Fixer Lever forward all the way to open it completely. Pull up the Printhead Fixer Cover to open it complete- Remove the Printhead and press the OK button. • Dispose of the used Printhead in accordance with local regulations.

  • Page 34

    Replacing the Printhead iPF780 Series Holding the new Printhead by the grips (a), remove it from the pouch. When handling the Printhead, always hold it by the grips (a). Never touch the nozzles (b) or metal con- • tacts (c). This may damage the Printhead and affect printing quality.

  • Page 35

    Series Replacing the Printhead With the nozzles facing down and the metal contacts toward the back, insert the Printhead into the Car- riage. Carefully push the printhead firmly into the Car- riage, ensuring that the nozzles and metal contacts do not touch the carriage.

  • Page 36

    Replacing the Printhead iPF780 Series • While ink is being filled, definitely do not remove the Ink Tank or Maintenance Cartridge. Ink may leak out. Important After Printhead has been replaced and filled with ink, Head Posi. Adj. ( Auto(Advanced) ) is performed •...

  • Page 37: Maintenance Cartridge

    Series Replacing the Maintenance Cartridge Maintenance Cartridge Maintenance Cartridge Replacing the Maintenance Cartridge Replacing the Maintenance Cartridge Compatible maintenance cartridges For information on compatible maintenance cartridges, see "Maintenance Cartridge." User's Guide ➔ Precautions when handling the Maintenance Cartridge Take the following precautions when handling the Maintenance Cartridge.

  • Page 38

    Replacing the Maintenance Cartridge iPF780 Series Access the menu for Maintenance Cartridge replacement On the Tab Selection screen of the Control Panel, press ◀ or ▶ to select the Settings/Adj. tab ( • If the Tab Selection screen is not displayed, press the Menu button.

  • Page 39

    Series Replacing the Maintenance Cartridge At this point, open the Maintenance Cartridge Cov- Hold the used Maintenance Cartridge by the grip (a) with one hand and put your other hand under the Maintenance Cartridge to hold it firmly on the bottom, keeping it level as you pull it out.

  • Page 40

    Replacing the Maintenance Cartridge iPF780 Series Confirm the Maintenance Cartridge is right-side up, put it in the box with the packaging material attach- ed, and store it so that it stays level. • Always put the used Maintenance Cartridge back in the box and store the box on a flat surface. Also, seal the zipper thoroughly.

  • Page 41

    Series Replacing the Maintenance Cartridge Close the Maintenance Cartridge Cover. • If you did not perform the operation in Access the menu for Maintenance Cartridge replacement, this is the end of the procedure and you do not need to press the OK key in the next step.

  • Page 42: Cleaning The Printer

    Cleaning Inside the Top Cover iPF780 Series Cleaning the Printer Cleaning the Printer Cleaning Inside the Top Cover ..........................42 Cleaning the Printhead ..............................44 Cleaning Inside the Top Cover Cleaning Inside the Top Cover Clean inside the Top Cover about once a month to maintain better printing quality and help prevent problems.

  • Page 43

    Series Cleaning Inside the Top Cover If paper dust has accumulated in the Vacuum holes (a) on the Platen or in the Borderless Printing Ink Grooves (b), use the Cleaning Brush (c), provided with the printer, to wipe it away.

  • Page 44: Cleaning The Printhead

    Cleaning the Printhead iPF780 Series • Do not use a dry cloth to wipe inside the Top Cover. This may create a static charge, which may attract dust and affect the printing quality. Important Do not touch the Linear Scale (a) or Carriage •...

  • Page 45

    Series Cleaning the Printhead Use this mode if printing is faint or contains foreign substances. This method of cleaning consumes the least amount of ink. Head Cleaning B • Use this mode if no ink is ejected at all, or if Head Cleaning A does not solve the problem.

  • Page 46: Printer Parts Operations And Display Screen

    Control Panel iPF780 Series Printer Parts Printer Parts Operations and Display Screen Operations and Display Screen Control Panel ..................................46 Menu Operations ................................48 Menu Structure ................................51 Control Panel Control Panel Display Screen Shows printer menus, as well as the printer status and messages.

  • Page 47

    Series Control Panel Stop button Cancels print jobs in progress and ends the ink drying period. Navigate button Enables you to check instructions for loading and removing paper or replacing ink tanks or printheads, as well as other operations. (See "How to View Instructions with Navigate.") User's Guide ➔...

  • Page 48: Menu Operations

    Menu Operations iPF780 Series Menu Operations Menu Operations To view available menus organized on tabs, select a tab on the Tab Selection screen and press the OK button. For details, see "Menu Settings." User's Guide ➔ When the Ink tab is selected and the OK button is pressed •...

  • Page 49

    Series Menu Operations The scroll bar at right indicates the current position in the overall menu. Lower menus are available if is displayed at right next to the second and subsequent rows. To access the • lower menus, select the menu and press the OK button.

  • Page 50

    Menu Operations iPF780 Series Repeat steps 1 and 2 to complete the settings, and then press the OK button. • If a confirmation message is displayed regarding the setting you entered, follow the on-screen instruc- tions. Note Executing menu commands Menu commands can be executed as follows.

  • Page 51: Menu Structure

    Series Menu Structure Menu Structure Menu Structure The menu structure is shown categorized by tab. The * on the right side of an item indicates the default value. The printer menu is classified into regular menu items available when no print job is in progress and menu during printing items only available while printing is in progress.

  • Page 52: Ink Menu

    Menu Structure iPF780 Series First Level Second Level Third Level Fourth Level Fifth Level Paper Details Keep Paper Type Off* | On *1: For information on the types of paper the printer supports, refer to the Paper Reference Guide. (See "Displaying the Paper Reference Guide.")

  • Page 53: Set./adj. Menu

    Series Menu Structure Set./Adj. Menu Limited items are displayed during printing. The displayed items are indicated by annotations. Second Lev- First Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level Test Print Nozzle Check | Status Print | Interface Print | GL2 Set Print | Paper Details | Print Job Log | Menu Map | Color...

  • Page 54

    Menu Structure iPF780 Series Second Lev- First Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level Palette B (Select the (Indicates (Specify the pen num- Width, Col- values of ber) or, and Line Width, Col- Attributes )

  • Page 55

    Series Menu Structure Second Lev- First Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level Sec. DNS SrvAddr( *8 ) DNS Host Name( *8 ) DNS Domain Name( *8 ) Ethernet Auto De- On* | Off...

  • Page 56

    Menu Structure iPF780 Series Second Lev- First Level Third Level Fourth Level Fifth Level Sixth Level Seventh Level Eighth Level Use Ether- On* | Off net( *7 ) Use Remo- On* | Off teUI( *7 ) Reset PaprSetngs( *7 )

  • Page 57: Printer Parts

    Series Front Printer parts Printer parts Front ..................................... 57 Side ....................................... 58 Top Cover (Inside) ................................59 Roll Cover (Inside) ................................60 Carriage ....................................60 Ink Tank Cover (Inside) ..............................61 Front Front Roll Cover Open this cover to load rolls. (See "Roll Cover (Inside).") P.60...

  • Page 58

    Side iPF780 Series Output Tray All printed documents are ejected from this slot. Ejection Guide Supports output paper. Top Cover Open this cover to install the Printhead and remove any jammed paper from inside the printer, as needed. (See "Top Cover (Inside).") P.59...

  • Page 59

    Series Top Cover (Inside) Top Cover (Inside) Top Cover (Inside) Carriage Moves the Printhead. The carriage serves a key role in printing. (See "Carriage.") P.60 ➔ Carriage Shaft The Carriage slides along this shaft. Paper Retainer Important in supplying the paper. This retainer holds paper as it is fed.

  • Page 60

    Roll Cover (Inside) iPF780 Series Roll Cover (Inside) Roll Cover (Inside) Roll Holder Load the roll on this holder. Holder Stopper Secure rolls on the Roll Holder with this part. Roll Loading Slots Slide the Roll Holder along these slots.

  • Page 61

    Series Ink Tank Cover (Inside) Printhead Fixer Lever Locks the Printhead Fixer Cover. Printhead Fixer Cover Holds the Printhead in place. Ink Tank Cover (Inside) Ink Tank Cover (Inside) Left Side Right Side Ink Tank Lock Lever A lever that locks the Ink Tank in place and protects it. Lift and press down the lever when replacing an Ink Tank.

  • Page 62: Printer Relocation Preparing To Transfer The Printer

    Preparing to Transfer the Printer iPF780 Series Printer Relocation Printer Relocation Preparing to Transfer the Printer Preparing to Transfer the Printer Preparing to Transfer the Printer ..........................62 Reinstalling the Printer ..............................65 Preparing to Transfer the Printer Preparing to Transfer the Printer To protect the internal parts in transit, always follow these steps before transferring the printer to a new location.

  • Page 63

    If consumables must be replaced, the message "Consumables must be replaced. Call for service." is shown on the Display Screen and preparation is not possible. If this message is displayed, press the OK button and contact your Canon dealer for assistance. Remove the Ink Tank Open the Ink Tank Cover.

  • Page 64

    Preparing to Transfer the Printer iPF780 Series Store the ink tanks you removed with the ink holes (a) facing • up. Otherwise, ink may leak and cause stains. Important Repeat steps 2 and 3 to remove all ink tanks. Push all ink tank lock levers closed until they click into place.

  • Page 65: Reinstalling The Printer

    Series Reinstalling the Printer Pack the printer Disconnect the power cord and interface cable. • Turn off the printer before you unplug it. It may damage the printer if you unplug it before it is off and transfer it in that state. If you accidentally unplug the printer, plug it in again, reinstall the ink tanks, and Important follow this procedure again.

  • Page 66

    Reinstalling the Printer iPF780 Series The Stand must be assembled by at least two people on a flat surface. Attempting assembly by yourself • poses a risk of injury or bending the Stand. Caution • When assembling the Stand, lock all four of the casters. Attempting to move the stand when the casters are not locked poses a risk of injury or damage to the location site.

  • Page 67

    Series Reinstalling the Printer Remove tape and packaging material attached to the printer. Connect the power cord to the Power Supply Con- nector on the right side of the printer. Plug the power cord into the outlet. Press the power button to turn the printer on.

  • Page 68

    Reinstalling the Printer iPF780 Series Load the Roll Media on the Roll Holder. (See "Attaching the Roll Holder to Rolls.") P.12 ➔ Load the Roll Media in the printer. (See "Loading Rolls in the Printer.") P.15 ➔ Install the software.

  • Page 69: Software Installation Installing The Printer Driver (windows)

    Series Installing the Software Software Installation Software Installation Installing the Printer Driver (Windows) Installing the Printer Driver (Windows) Installing the Software Installing the Software The basic instructions for installing the software are as follows. For detailed instructions, see the Setup Guide.

  • Page 70

    Installing the Software iPF780 Series For USB connections, when the dialog box at • right is displayed, make sure the printer is on Important and connect the printer and computer with the USB cable. On the Finish window, select Restart my comput- er now and click Restart.

  • Page 71: Installing The Printer Driver (mac Os)

    Series Installing the Software Installing the Printer Driver (Mac OS) Installing the Printer Driver (Mac OS) Installing the Software Installing the Software The basic instructions for installing the software are as follows. For detailed instructions, see the Setup Guide.

  • Page 72

    Installing the Software iPF780 Series After installation, click Exit. Basic Guide...

  • Page 73: Convenient Printer Driver Features

    Series Print Preview Convenient Printer Driver Features Convenient Printer Driver Features Print Preview ..................................73 Rotate Page 90 degrees (Converse Paper) ......................75 Borderless Printing ................................ 76 Large-Format Printing ..............................77 Enlarged/Reduced Printing ............................78 Print Preview Print Preview Using the print preview function enables the following.

  • Page 74

    In the File menu of the source application, choose the appropriate menu item for printer settings to display the Print dialog box. Access the Main pane. Select the Print Preview check box. After you click Print, the Canon imagePROGRAF Preview window will be displayed. Basic Guide...

  • Page 75

    Series Rotate Page 90 degrees (Converse Paper) Rotate Page 90 degrees (Converse Paper) Rotate Page 90 degrees (Converse Paper) You can conserve roll paper by specifying particular settings as suitable for your original. When you print an original that is in portrait orienta- tion, the original is rotated 90 degrees before printing if it fits within the roll width.

  • Page 76: Borderless Printing

    Borderless Printing iPF780 Series Borderless Printing Borderless Printing In regular printing, a margin required by the printer is added around the original. With borderless printing, you can print documents without the margin, so that the printed image covers the entire surface of the pa- per.

  • Page 77: Large-format Printing

    Series Large-Format Printing Large-Format Printing Large-Format Printing You can create vertical or horizontal banners by print- ing originals in banner formats on rolls. Originals created in Microsoft Word or other applica- tions in your preferred size can be enlarged to fill the width of roll paper by completing simple printer driver settings.

  • Page 78: Enlarged/reduced Printing

    Enlarged/Reduced Printing iPF780 Series Enlarged/Reduced Printing Enlarged/Reduced Printing Originals can be printed at larger or smaller sizes, as desired. Configuring Settings in Windows Access the Page Setup sheet. Click the width of the loaded roll in the Roll Paper Width list.

  • Page 79: Adjustments For Better Print Quality Adjusting The Printhead

    Series Automatic Adjustment to Straighten Lines and Colors Adjustments for Better Print Quality Adjustments for Better Print Quality Adjusting the Printhead Adjusting the Printhead Automatic Adjustment to Straighten Lines and Colors Automatic Adjustment to Straighten Lines and Colors If printed vertical lines are warped or colors are out of alignment, execute Head Posi. Adj. to adjust the Printhead alignment.

  • Page 80

    Automatic Adjustment to Straighten Lines and Colors iPF780 Series On the Tab Selection screen of the Control Panel, press ◀ or ▶ to select the Settings/Adj. tab ( • If the Tab Selection screen is not displayed, press the Menu button.

  • Page 81: Adjusting The Feed Amount

    Series Selecting a Feed Amount Adjustment Method Adjusting the feed amount Adjusting the feed amount Selecting a Feed Amount Adjustment Method ....................81 Adjusting Line Length ..............................82 Selecting a Feed Amount Adjustment Method Selecting a Feed Amount Adjustment Method Methods of adjusting the amount paper is fed are set in Adj.

  • Page 82: Adjusting Line Length

    Adjusting Line Length iPF780 Series Press ▲ or ▼ to select Automatic, Print Quality, or Print Length, and then press the OK button. Adjusting Line Length Adjusting Line Length To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust Length to adjust the amount that paper is advanced.

  • Page 83

    Series Adjusting Line Length Press ▲ or ▼ to select Adjust Printer, and then press the OK button. Press ▲ or ▼ to select Feed Priority, and then press the OK button. Press ▲ or ▼ to select Adjust Length, and then press the OK button.

  • Page 84: Troubleshooting Problems Regarding Paper

    Clearing Jammed Roll Paper iPF780 Series Troubleshooting Troubleshooting Problems Regarding Paper Problems Regarding Paper Clearing Jammed Roll Paper ............................84 Clearing a Jammed Sheet ............................87 Clearing Jammed Paper (Paper Feed Slot) ......................90 Roll paper cannot be inserted into the paper feed slot ................. 92 Cannot load sheets ................................

  • Page 85

    Series Clearing Jammed Roll Paper Push the Release Lever back. Remove the jammed paper. • If paper is jammed inside the Top Cover Open the Top Cover and move the Car- riage to the left or right side manually, away from the jam.

  • Page 86

    Clearing Jammed Roll Paper iPF780 Series Do not touch the Linear Scale (a) or Carriage • Shaft (b). This may stain your hands and dam- Important age the printer. • If paper from a roll is jammed by the Paper Feed Slot Remove the jammed paper from the Paper Feed Slot.

  • Page 87: Clearing A Jammed Sheet

    Series Clearing a Jammed Sheet • If the paper is jammed by the Ejection Guide Remove the jammed paper from the Output Tray. After removing the paper, make sure there are no other scraps of paper in the printer.

  • Page 88

    Clearing a Jammed Sheet iPF780 Series Remove the jammed paper. • If paper is jammed inside the Top Cover Open the Top Cover and move the Car- riage to the left or right side manually, away from the jam. •...

  • Page 89

    Series Clearing a Jammed Sheet Do not touch the Linear Scale (a) or Carriage • Shaft (b). This may stain your hands and dam- Important age the printer. • If the paper is jammed by the Paper Feed Slot Remove the jammed paper from the Paper Feed Slot.

  • Page 90: Clearing Jammed Paper (paper Feed Slot)

    Clearing Jammed Paper (Paper Feed Slot) iPF780 Series • If the paper is jammed by the Ejection Guide Remove the jammed paper from the Output Tray. After removing the paper, make sure there are no other scraps of paper in the printer.

  • Page 91

    Series Clearing Jammed Paper (Paper Feed Slot) Positioning your hands as shown, open the Roll Cover. Fold an A4 sheet lengthwise four times and insert it through the gap of the Paper Feed Slot. Push the scrap out toward the Platen.

  • Page 92: Roll Paper Cannot Be Inserted Into The Paper Feed Slot

    Roll paper cannot be inserted into the paper feed slot iPF780 Series Pull the Release Lever forward. Roll paper cannot be inserted into the paper feed slot Roll paper cannot be inserted into the paper feed slot Cause Corrective Action The roll paper is warped.

  • Page 93: Depression On The Leading Edge Is Left

    Series Depression on the leading edge is left Depression on the leading edge is left Depression on the leading edge is left Cause Corrective Action Keeping a roll in the printer for a long time When printing quality is most important, we recommend setting TrimEdge Reload to without printing on it may leave a depres- On or Automatic so that the paper edge is automatically cut before printing.

  • Page 94: Printing Does Not Start

    The Data lamp on the Control Panel does not light up iPF780 Series Printing does not start Printing does not start The Data lamp on the Control Panel does not light up .................. 94 The printer does not respond even if print jobs are sent ................94 Ink Filling..

  • Page 95: The Printer Stops During A Print Job

    In the Control Panel, set Auto Rotate to Off and print again. cludes HP RTL commands when Auto (See "Menu Settings.") User's Guide ➔ Rotate is On in the Control Panel menu. The printer is damaged. Contact your Canon dealer for assistance. Basic Guide...

  • Page 96: Problems With The Printing Quality

    Printing is faint iPF780 Series Problems with the printing quality Problems with the printing quality Printing is faint ................................. 96 Paper rubs against the Printhead ..........................96 The edges of the paper are dirty ..........................97 The surface of the paper is dirty ..........................98 The back side of the paper is dirty .........................

  • Page 97: The Edges Of The Paper Are Dirty

    Series The edges of the paper are dirty Cause Corrective Action The type of paper specified in the Change the type of paper in the printer driver and try printing again. printer driver does not match the type loaded in the printer.

  • Page 98: The Surface Of The Paper Is Dirty

    The surface of the paper is dirty iPF780 Series Cause Corrective Action You are printing on heavyweight pa- For film-based media such as Tracing Paper, set the VacuumStrngth to Standard, Strong per or paper that curls or wrinkles or Strongest in the Control Panel menu. If the paper still rubs against the printhead, set the easily after absorbing ink.

  • Page 99: Banding In Different Colors Occurs

    Series Banding in different colors occurs Cause Corrective Action Color may change slightly even on the same Follow these steps to prepare the printing environment. model of printer if you use a different version of Use the same version of firmware or printer driver.

  • Page 100: Image Edges Are Blurred Or White Banding Occurs

    Image edges are blurred or white banding occurs iPF780 Series Cause Corrective Action When borderless printing is used, Specify No in Auto Cut in the printer driver before printing. In this case, the paper can be the edge of the paper is cut during printed without borders on the left and right sides only.

  • Page 101: The Length Of Printed Images Is Inaccurate In The Feeding Direction

    Series The length of printed images is inaccurate in the feeding direction Cause Corrective Action The type of paper specified in the printer Change the type of paper in the printer driver and try printing again. driver does not match the type loaded in the printer.

  • Page 102: Lines Are Misaligned

    Lines are misaligned iPF780 Series Lines are misaligned Lines are misaligned Cause Corrective Action The Printhead alignment is not ad- Adjust the Printhead alignment. justed. (See "Automatic Adjustment to Straighten Lines and Colors.") P.79 ➔ (See "Manual Adjustment to Straighten Lines and Colors.") User's Guide ➔...

  • Page 103: Cannot Print Over A Network

    Series Cannot connect the printer to the network Cannot print over a network Cannot print over a network Cannot connect the printer to the network ...................... 103 Cannot print over a TCP/IP network ........................103 Cannot print over a Bonjour network ........................103...

  • Page 104: Installation Problems

    The following procedure is for Windows 7. The method of removing printer drivers varies depending on the version of Windows. Note From the Windows start menu, select All Programs > Canon Printer Uninstaller > imagePROGRAF Printer Driver Uninstaller to display the Delete Printer window. Select the printer in the list and click Delete.

  • Page 105

    Series Removing Installed Printer Drivers From the Windows start menu, select All Programs > imagePROGRAF Device Setup Utility > Uninstal- ler (imagePROGRAF Device Setup Utility) to start the wizard. In the wizard window, click Delete, and then click Next.

  • Page 106: Hp-gl/2 Problems

    With HP-GL/2, printing is misaligned iPF780 Series HP-GL/2 problems HP-GL/2 problems With HP-GL/2, printing is misaligned ........................106 Lines or images are missing in printed HP-GL/2 jobs.................. 106 Lines are printed too thick or thin in HP-GL/2 print jobs ................106 HP-GL/2 jobs are printed in monochrome (or color) ..................

  • Page 107

    Series HP-GL/2 jobs are printed 6 mm larger than specified HP-GL/2 jobs are printed 6 mm larger than specified HP-GL/2 jobs are printed 6 mm larger than specified Cause Corrective Action The page size of the HP-GL/2 print job, as created in the source appli- In the Control Panel menu, set PageSizeProcess1 to On.

  • Page 108: Other Problems

    "Agitating..." is displayed on the control panel. • After the printer is turned on In other cases, contact your Canon dealer. Messages advising to check the maintenance cartridge are not cleared Messages advising to check the maintenance cartridge are not cleared...

  • Page 109: Ink Level Detection

    Printing with the ink level detection canceled may lead to printer damage and printing problems. Canon Inc. is not liable for any damage that may occur as a result of refilling ink.

  • Page 110

    Ink Level Detection iPF780 Series After checking the message, press the ▶ button. Press ▲ or ▼ to select Yes, and then press the OK button. Check the message and press the ▶ button. Check the message and press the ▶ button.

  • Page 111

    Series Ink Level Detection Press ▲ or ▼ to select Yes, and then press the OK button. Ink level detection is now released. Basic Guide...

  • Page 112: Error Message Messages Regarding Paper

    Paper mismatch iPF780 Series Error Message Error Message Messages regarding paper Messages regarding paper Paper mismatch ................................112 MediaType Mismatch ..............................112 The paper is too small..............................113 The paper is too small..............................113 PaprWidth Mismatch ..............................114 Paper size not detected.

  • Page 113: The Paper Is Too Small

    Series The paper is too small. Cause Corrective Action When Detect Mismatch in the Control Pan- Replace the loaded paper with paper of the type and size you have specified in el menu is set to Pause, the type of paper the printer driver.

  • Page 114: Paprwidth Mismatch

    PaprWidth Mismatch iPF780 Series Cause Corrective Action The loaded paper is too small. Press ▲ or ▼ to select Change Paper, and then press the OK button. (See "Removing the Roll from the Printer.") P.18 ➔ (See "Removing the Roll Holder from Rolls.") User's Guide ➔...

  • Page 115: Insufficient Paper For Job

    Series Insufficient paper for job Cause Corrective Action Paper has been loaded If "Not finished printing. Finish printing remaining jobs?" is shown on the Display Screen, press askew, or warped paper the OK button. has been loaded. Printing will resume, starting from the page on which the error occurred.

  • Page 116: Roll Printing Is Selected, But Sheets Are Loaded

    Roll printing is selected, but sheets are loaded. iPF780 Series Cause Corrective Action You have attempted to print on a roll, Press ▲ or ▼ and select Stop Printing or press the Stop button to stop printing. but no roll is loaded.

  • Page 117: Paper Jam

    Series Paper jam Cause Corrective Action A print job for printing on After removing the roll, load and print on a sheet of the type and size of paper you have specified sheets was sent when a roll in the printer driver.

  • Page 118: Paper Not Aligned With Right Guide

    Paper not aligned with right guide. iPF780 Series Paper not aligned with right guide. Paper not aligned with right guide. Cause Corrective Action When paper was loaded, it was not aligned with the guide on the right Follow these step to reload a sheet.

  • Page 119: End Of Paper Feed

    Series End of paper feed. Cause Corrective Action In other cases, the Cutter Contact your Canon dealer for assistance. Unit may be damaged. End of paper feed. End of paper feed. Cause Corrective Action Although an attempt was made to advance the paper manually, it reached Canceling manual advancing.

  • Page 120: Paper Position Not Suitable For Borderless Printing

    Paper position not suitable for borderless printing. iPF780 Series Paper position not suitable for borderless printing. Paper position not suitable for borderless printing. Cause Corrective Action Because paper expands or Press ▲ or ▼ to select Stop Printing, and then press the OK button.

  • Page 121: Messages Regarding Ink

    Series Ink insufficient. Messages regarding ink Messages regarding ink Ink insufficient................................121 No ink left..................................121 Remaining level of the ink cannot be correctly detected. Check ink tank.......... 121 Cannot detect ink level correctly. Close tank cover..................121 Close Ink Tank Cover ..............................

  • Page 122: Close Ink Tank Cover

    Close Ink Tank Cover iPF780 Series Close Ink Tank Cover Close Ink Tank Cover Cause Corrective Action The Ink Tank Cover is open. Close the Ink Tank Cover. Ink tank is empty. Ink tank is empty. Cause Corrective Action There is no ink left in an ink tank.

  • Page 123: Messages Regarding Printing Or Adjustment

    Series Cannot adjust paper feed. Messages regarding printing or adjustment Messages regarding printing or adjustment Cannot adjust printhead............................124 Borderless printng not possible..........................119 Cannot adjust paper feed............................123 Check printed document............................123 Cannot adjust paper feed.

  • Page 124: Messages Regarding Printheads

    Cannot adjust printhead. iPF780 Series Messages regarding printheads Messages regarding printheads Cannot adjust printhead............................124 Wrong printhead................................124 Printhead error ................................124 Cannot recognize print head........................... 124 Execute printhead cleaning............................125 Cannot adjust printhead. Cannot adjust printhead.

  • Page 125: Execute Printhead Cleaning

    Series Execute printhead cleaning. Cause Corrective Action The Printhead cannot be recognized because it is not installed correctly. Reinstall the Printhead. (See "Replacing the Printhead.") P.30 ➔ Execute printhead cleaning. Execute printhead cleaning. Cause Corrective Action The Printhead noz- Follow these steps to clean the Printhead.

  • Page 126: Messages Regarding The Maintenance Cartridge

    Insert the maintenance cartridge. iPF780 Series Messages regarding the maintenance cartridge Messages regarding the maintenance cartridge Insert the maintenance cartridge.......................... 126 Wrong maintenance cartridge..........................126 Maint. cart. The level is low ............................126 No Maintenance Cartridge capacity........................126 Maintenance cartridge full.

  • Page 127: Messages Regarding Hp-gl/2

    Series This type of paper is not compatible with HP-GL/2. Messages regarding HP-GL/2 Messages regarding HP-GL/2 This type of paper is not compatible with HP-GL/2..................127 GL2: Wxxxx The memory is full. (xxxx is 0501, 0903, or 0904) ............... 127 GL2: W0502 The parameter is out of range.

  • Page 128: Other Messages

    Turn off the printer and wait at least three seconds before restoring the power. If the message is displayed again, write down the error code and message, turn off the printer, and contact your Canon dealer for assistance. Basic Guide...

  • Page 129: Top Cover Is Open

    You have uploaded firmware for a different model. Check the firmware version. Turn off the printer and wait a while before re- storing power, and then resend the firmware. If the message is displayed again, contact your Canon dealer for assis- tance. Multi-sensor error...

  • Page 130: Error Messages

    Series Error Messages Error Messages Borderless printng not possible..........................119 Cannot adjust paper feed............................123 Cannot adjust printhead............................124 Cannot detect ink level correctly. Close tank cover..................121 Cannot detect papr ..............................118 Cannot recognize print head........................... 124 Check if ink tank is set, and its color and direction.

  • Page 131

    Series Sheet printing is selected............................116 The following ink tanks cannot be recognized....................122 The paper is too small..............................113 The paper is too small..............................113 The roll is empty................................116 This paper cannot be used............................115 This type of paper is not compatible with HP-GL/2.

  • Page 132

    Index Adjust Length .............. 81, 82 Removing printer drivers ..........104 Adjust Printer ..............81 Removing the Roll ............. 18 Adobe RGB ................5 Replace P.head ..............31 Replacing Ink Tanks ............25 Roll Holder ........12, 16, 19, 57, 60, 65, 68 Rotate Page 90 degrees ..........

  • Page 133

    Series Basic Guide © CANON INC. 2013...

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