Support; Troubleshooting; Contacting Support - Segger J-Link User Manual

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11.12

Support

The following chapter provides advises on troubleshooting for possible typical problems and
information about how to contact our support.
11.12.1

Troubleshooting

11.12.1.1 Typical problems
Target system has no power
Meaning:
J-Link could not measure the target (flash) reference voltage on pin 1 of its connector.
Remedy:
The target interface of J-Link works with level shifters to be as flexible as possible. There-
fore, the reference I/O voltage the flash is working with also needs to be connected to pin
1 of the J-Link connector.
Programming / Erasing failed
Meaning:
The SPI communication speed may be too high for the given signal quality.
Remedy:
Try again with a slower speed. If it still fails, check the quality of the SPI signals.
Failed to verify Flash ID
Meaning:
J-Link could not verify the ID of the connected flash.
Remedy:
Check the Flash ID entered in the flash parameters dialog, for correctness.
11.12.2

Contacting support

If you experience a J-Flash SPI related problem and advice given in the sections above
does not help you to solve it, you may contact our support. In this case, please provide
us with the following information:
• A detailed description of the problem.
• The relevant log file and project file. In order to generate an expressive log file, set the
log level to "All messages" (see section Global Settings for information about changing
the log level in J-Flash SPI).
• The relevant data file as a .hex or .mot file (if possible).
• The processor and flash types used.
Once we received this information we will try our best to solve the problem for you. Our
contact address is as follows:
SEGGER Microcontroller GmbH & Co. KG
In den Weiden 11
D-40721 Hilden
Germany
Tel. +49 2103-2878-0
Fax. +49 2103-2878-28
E-mail:
support@segger.com
Internet:
www.segger.com
J-Link / J-Trace (UM08001)
CHAPTER 11
© 2004-2017 SEGGER Microcontroller GmbH & Co. KG
Support