Troubleshooting; Print Quality Problems And Solutions - Tally Dascom 5130P User Manual

Tally Dascom 5130P

7 Troubleshooting

Your printer is extremely reliable, but occasionally problems may occur. This chapter provides information on
some of the common problems you may encounter and how you may solve them. If you encounter problems
that you cannot resolve, contact your dealer or service partner for assistance.

Print Quality Problems and Solutions

Problem
Printing is too light or too dark.
Smears and stains appear on the
page.
Printing is erratic or the wrong
characters are printed. Many "?"
or unexpected characters are
printed.
The page is blank.
Printing is vertically misaligned
(jagged).
The top margin is wrong.
Lines are double spaced instead of
single spaced.
The printer overprints on the same
line.
The next print line starts where
the previous line ended instead of
at the left margin.
• Make sure that the ribbon cartridge is properly installed and that
the ribbon feeds smoothly.
• Replace the ribbon if necessary.
• Check for ribbon wear. Replace the ribbon if necessary.
• Check whether the tip of the print head is dirty. Clean the head
with a soft cloth if necessary.
• The print head may need to be replaced.
• Make sure that the interface cable is securely connected to both
the printer and computer.
• Make sure that the printer driver selected in your software is the
same as the emulation selected on the printer.
• Check the length of the interface cable. (Maximum Parallel &
USB: 2 meters)
• Try another interface cable.
• Make sure that the ribbon cartridge is properly installed.
• Make sure the gap lever is set correctly.
Use the printer's vertical alignment function to check the vertical
print alignment. If necessary, adjust the print alignment.
• Check the application top margin setting.
• Adjust the Top Margin setting in Page Setup menu if necessary.
Change the Auto LF setting in the System Setup menu to No.
Change the Auto CR setting in the System Setup menu to No.
Change the Auto CR setting in the System Setup menu to Yes.
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Solution