Troubleshooting; Error Status; Trouble Occur During Printing - Tally Dascom DT-210 User Manual

Tally Dascom DT-210/230

6 TROUBLESHOOTING

Your printer is extremely reliable, but occasionally problems may occur. This chapter provides
information on some of the common problems you may encounter and how you may solve them. If
you encounter problems that you cannot resolve, contact your dealer for assistance.
Read the following instructions before maintenance and avoid incorrect operation, so as to prevent
injury to you and damage to the printer.

6.1 Error Status

LED indicators on the control panel and buzzer alarm
Trouble
No LEDs on
Paper LED always on
Error LED always on and
beeper alarms
Power, Paper and Error
LEDs always on and
beeper alarms
Error LED blinks and
beeper alarms

6.2 Trouble occur during printing

Trouble
Colored stripe in the paper
Blurred or spot printing
Paper Jam
Vertical dot line missing
Potential Problem
Incorrect power supply cable
connections and power
outlet
PCB damaged
Paper near end
Printer Cover open
Paper end
Thermal Print Head
overheated
Overvoltage
Low-voltage
Potential Problem
Paper near end
Incorrect roll paper
installation
Poor paper quality
Dirty thermal head or print
roller
Low Print density
Paper stuck
Dirty thermal head or print
roller
Thermal head damaged
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User Guide V1.3
Solution
Check the power supply cable
connections and the power outlet and
correct them.
Contact your dealer for assistance.
The roll paper is near end, the printer
can work normally, procure
new paper. roll.
Close the Printer Cover.
Reload the roll paper.
Turn the printer off and wait some
minutes before you resume.
Print with specified voltage.
Print with specified voltage, use
original power adapter.
Solution
Install a new roll of paper.
Install the paper roll correctly.
Use recommended thermal roll paper.
Clean the thermal head or print roller.
Increase the print density level.
Open the printer cover, check the
paper path and remove jammed paper.
Clean the thermal head or print roller.
Contact your dealer for assistance.