Troubleshooting; Print Quality Problems And Solutions - Tally Dascom 1140 User Manual

Tally Dascom 1140

8 Troubleshooting

Your printer is extremely reliable, but occasionally problems may occur. This chapter
provides information on some of the common problems you may encounter and how you
may solve them. If you encounter problems that you cannot resolve, contact your dealer or
service partner for assistance.

8.1 Print Quality Problems and Solutions

Problem
Printing is too light or too
dark.
Smears and stains appear on
the page.
Printing is erratic or the wrong
characters are printed. Many
"?" or unexpected characters
are printed.
The page is blank.
Printing is vertically
misaligned (jagged).
The top margin is wrong.
Lines are double spaced
instead of single spaced.
The printer overprints on the
same line.
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Solution
Make sure that the ribbon cartridge is properly installed

and that the ribbon feeds smoothly.
Replace the ribbon if necessary.

Make sure that the print gap lever is set for the thickness

of your paper.
Make sure that the print gap lever is set for the thickness

of your paper.
Check for ribbon wear. Replace the ribbon if necessary.

Check whether the tip of the print head is dirty. Clean the

head with a soft cloth if necessary.
The print head may need to be replaced.

Make sure that the interface cable is securely connected

to both the printer and computer.
Make sure that the printer driver selected in your software

is the same as the emulation selected on the printer.
Check the length of the interface cable. (Maximum

Parallel & USB: 2 meters, Serial: 15 meters)
Try another interface cable.

Make sure that the ribbon cartridge is properly installed.

Make sure the gap lever is set correctly.

Use the printer's vertical alignment function to check the
vertical print alignment. If necessary, adjust the print
alignment.
Check the application top margin setting.

Adjust the Top Margin setting in Page Setup menu if

necessary.
Change the Auto LF setting in the System Setup menu to

No.
Change the Auto CR setting in the System Setup menu

to No.
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