Technical Support - DPS Telecom NetGuardian-16S User Manual

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Technical Support

DPS Telecom products are backed by our expert Technical Support representatives, live human beings with the
training and skills to solve your problems fast. To help us help you better, please take the following steps before
calling Technical Support:
1. Check the DPS Telecom Web site.
You will find answers to many common questions on the DPS Telecom Web site, at
www.dpstelecom.com/support
2. Prepare relevant information.
Having the important information about your DPS Telecom product ready to hand will help us answer
your questions faster. Please have ready your hardware serial number and user number when you call. It's
also handy to write down all other important information about your DPS Telecom product. But if you
don't have all the information when you call, our Technical Support representatives can help you find it.
3. Have access to troubled equipment.
Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us
solve your problem more efficiently.
4. Call during Customer Support hours.
Customer support hours are Monday through Friday, from 7 A.M. to 6 P.M., Pacific time. During these
hours Technical Support representatives are on duty in our fully equipped simulation lab.
DPS Technical Support Phone Number:
Emergency Assistance: Emergency assistance is available 24 hours a day, 7 days a week. For emergency
assistance after hours, allow the phone to ring until it is answered with a paging message. You will be asked to
enter your phone number. An on-call technical support representative will return your call as soon as possible.
. Look here first for a fast solution to your problem.
(559) 454-1600