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Summary of Contents for DPS Telecom NetGuardian-16S
- Page 1 NetGuardian-16S USER MANUAL Visit our website at www.dpstelecom.com for the latest PDF manual and FAQs. December 8, 2006 D-OC-UM06C.08103 Firmware Version 1.0...
- Page 2 Notice The material in this manual is for information purposes and is subject to change without notice. DPS Telecom shall not be liable for errors contained herein or consequential damages in connection with the furnishing, performance, or use of this...
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Page 3: Table Of Contents
Contents Visit our website at www.dpstelecom.com for the latest PDF manual and FAQs NetGuardian-16S Overview Shipping List Optional Accessories Specifications Installation Tools Needed Mounting Power Connection LAN Connection Telco Connection Alarm and Control Relay Connections 5.6.1 Alarm and Control Relay Connector Pinout Table 5.6.2... - Page 4 Port Transmit and Port Receive 14.6 Edit Menu 14.6.1 Call List 14.6.2 Date and Time 14.6.3 Reboot 14.6.4 NVRam Reference Section 15.1 NetGuardian-16S Alarm Map 15.2 System Alarm Descriptions 15.3 Voice Call Out Default Dialogs 15.3.1 Dialog 1: Default Critical...
- Page 5 15.3.6 Dialog 6: GR-474 Secure Dial-In 15.3.7 Dialog 7: Critical RUS-FORM-522 15.3.8 Dialog 8: Major RUS-FORM-522 15.3.9 Dialog 9: RUS-FORM-522 Secure Dial-In 15.4 NetGuardian-16S Trap OIDs 15.5 SNMP Granular Trap Packets 15.6 ASCII Symbol Descriptions 15.7 Modem Access Technical Support...
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Page 7: Netguardian-16S Overview
For enhanced security, the NetGuardian-16S has two separate IP addresses on separate subnets. This allows you to safely connect the NetGuardian-16S to both your private company LAN and the public Internet. Since the public IP address is on a separate subnet, users from the outside cannot connect to your company LAN. -
Page 8: Shipping List
Shipping List Please make sure all of the following items are included with your NetGuardian-16S. If parts are missing, or if you ever need to order new parts, please refer to the part numbers listed and call DPS Telecom at 1-800-622-3314. -
Page 9: Optional Accessories
Two 3/4-Amp GMT Fuse Two Power Connector Plugs Pads Optional Accessories Extend the capabilities of your NetGuardian-16S with these optional hardware accessories. To order or for more information, call DPS Telecom at 1-800-622-3314. NetGuardian Expansion (NetGuardian DX G4) D-PK-NETDX-12022.00001 The NetGuardian Expansion G4 provides an additional 48 discrete and 8 analog alarm points. Up to three NetGuardian Expansions can be daisy-chained off one NetGuardian-16S, providing a total of 176 discrete and 32 analog alarm points. -
Page 10: Specifications
16 RJ45 RS-232 reach-through serial ports (1200 to 115,200 baud) 2 50-pin connectors (discrete alarm inputs and control relay outputs) 2 RJ45 10BaseT Ethernet ports 1 RJ45 NetGuardian-16S Expansion port 1 RJ11 telco jack 2 DB9 front panel craft ports Dimensions: 1.75"... -
Page 11: Installation
Fig. 5.2.1. The NetGuardian-16S can be flush or rear-mounted The NetGuardian-16S mounts in a 19" rack or a 23" rack using the provided rack ears for each size. Two rack ear locations are provided. Attach the appropriate rack ears in the flush-mount or rear-mount locations shown in Figure 5.2.1. -
Page 12: Power Connection
Power Connection Fig. 5.3.1. Power connectors and fuse. The NetGuardian-16S has two screw terminal barrier plug power connectors, located on the left side of the back panel. (See Figure 5.3.1.) Before you connect a power supply to the NetGuardian-16S, test the voltage of your power supply: ·... -
Page 13: Lan Connection
Fig. 5.4.1. Ethernet ports For enhanced security, the NetGuardian-16S has two 10BaseT Ethernet ports. Each port has its own separate IP address and subnet, so you can safely connect one port to your private company LAN and the other to the public Internet. -
Page 14: Alarm And Control Relay Connections
Table 5.6.1.A, above, shows the pinouts for the 50-pin connectors "Discretes 1–24" and "Discretes 25–32/Relays 1–8." Note that the NetGuardian-16S's control relays can be set for either Normally Open or Normally Closed operation. By factory default, all control relays are set to Normally Open. You can reset all relays for Normally Closed operation at the hardware level by resetting a jumper on the NetGuardian-16S circuit board. -
Page 15: Discretes 1-24 Connector Pinout Diagram
5.6.2 Discretes 1–24 Connector Pinout Diagram RTN 1 ALM 1 RTN 2 ALM 2 RTN 3 ALM 3 RTN 4 ALM 4 RTN 5 ALM 5 RTN 6 ALM 6 RTN 7 ALM 7 RTN 8 ALM 8 RTN 9 ALM 9 RTN 10 ALM 10... -
Page 16: Discretes 25-32/Relays 1-8 Connector Pinout Diagram
5.6.3 Discretes 25–32/Relays 1–8 Connector Pinout Diagram RTN 25 ALM 25 RTN 26 ALM 26 RTN 27 ALM 27 RTN 28 ALM 28 RTN 29 ALM 29 RTN 30 ALM 30 RTN 31 ALM 31 RTN 32 ALM 32 CTRL 1 NO CTRL 1 CO CTRL 2 NO CTRL 2 CO... -
Page 17: Data Ports
Telnet over LAN. Each port can function as a proxy connection to an external device, a craft port, a channel port, a TCP or UDP reach-through port. The NetGuardian-16S can support simultaneous proxy connections for up to five users. -
Page 18: Craft Ports
Fig. 5.9.1. Craft ports The NetGuardian-16S has two craft ports, one for each of the unit's two internal circuit boards. The upper craft port is used for : 1) connecting a PC running the Edit16S configuration software via a COM port connection;... -
Page 19: Jumper Options - Switch Control Relays From Normally Open To Normally Closed
Each control relay can be individually reconfigured by setting the jumpers. To open the unit and expose the circuit board, remove the screws from the top of the NetGuardian-16S and lift the top cover off. The control relay jumpers are on the lower circuit board, on the front right of the unit. The upper circuit board is cut to allow access to the adjustable jumpers, as shown in Figure 5.10.1, above. -
Page 20: Building Status Unit
CopperController will issue a Sound Alarm command to the BSU (and any external Building Status units connected to the NetGuardian-16S). Pressing the Ack/+ button on the NetGuardian-16S or the Ack button on the CopperController sends an acknowledgment signal to the CopperController, and the CopperController then sends... -
Page 21: Standalone Mode
Alarm command to any external BSUs. The NetGuardian-16S determines whether to put the BSU in Standalone Mode by pinging the CopperController. The NetGuardian-16S will put the BSU in Standalone Mode only if it does not receive a ping response from the CopperController. -
Page 22: Voice Call Out Sequence Of Operations
Major call out will be canceled. (If a Major call out is terminated during a call, the NetGuardian-16S will play the message "Critical abort" and hang up.) When Voice Call Out is initiated, the NetGuardian-16S will dial the first number listed on the Call List for the alarm's severity level. -
Page 23: Lcd Display
LCD Display Fig. 8.1. NetGuardian-16S LCD showing the Standard Prompt The front panel LCD displays the current alarm and control status and provides a command menu for controlling the NetGuardian-16S's basic functions. Using the LCD command menu The four buttons surrounding the front panel LCD are used to access the LCD Command Menu. To access the menu, press the Menu button. -
Page 24: Lcd Command Menu
LCD Command Menu Fig. 8.2.1. LCD display, showing the Standard Prompt The LCD Command Menu provides commands for controlling some of the NetGuardian-16S's basic functions: temporarily silencing the alarm speaker, rebooting the unit, and running the TTY configuration utility. When no Command Menu item is selected and no alarms or relays are active, the LCD displays the firmware version and the Standard Prompt, Press MENU for front panel options. -
Page 25: Reboot
The Reboot command reboots the NetGuardian-16S. To scroll to the next menu command, press the – button. To reboot the NetGuardian-16S, press Sel. The LCD will briefly display the message Rebooting ..., and the normal boot sequence will begin. To exit the Command Menu without rebooting, press Menu. -
Page 26: Contrast
To exit the Command Menu and revert to the default contrast setting, press Menu. Alarm Speaker The NetGuardian-16S's alarm speaker emits distinctive tones for three different circumstances: 1. If the integrated Building Status Unit alarm sounds, the speaker will emit a continuous tone. If the BSU is in Standard Mode, the sound will continue until the CopperCom CopperController issues a Silence Alarm command. -
Page 27: Front Panel Leds
Front Panel LEDs Fig. 10.1. Front panel LEDs The NetGuardian-16S's front panel LEDs indicate communication and alarm reporting status. LED status messages are described below in Table 10.A. Status Description Blink Green Transmit over upper craft port Craft 1 Blink Red... -
Page 28: Back Panel Leds
Back Panel LEDs Fig. 11.1. Back panel LEDs for Power (left) and Ethernet connections The back panel LEDs indicate the status of power and Ethernet connections. LED status messages are described below in Table 11.A. Status Description Solid Green Correct polarity on power feed A Power A Solid Red Reversed polarity on power feed A Power... -
Page 29: Connecting To The Netguardian Via Craft Port
Note: You must be connected via the top craft port to use the TTY interface, but you don't have to be connected to a NetGuardian-16S unit to use Edit16S. You only need a connection to the unit to read or write configuration files to its NVRAM. -
Page 30: Tty Interface
NOTE: The TTY default password is "dpstelecom". If you have physical access to the NetGuardian-16S, the easiest thing to do is connect to the unit serially through the top craft port and then assign it an IP address. Then you can complete the rest of the unit configuration over a remote LAN connection, if you want. -
Page 31: Menu Shortcut Keys
13.2.1 Ethernet Port Setup The NetGuardian-16S must be assigned an IP address before you will be able to connect via LAN/WAN using a Telnet client or a Web browser. To connect via LAN, the minimum configuration requires setup of the IP address and subnet mask. - Page 32 9. ESC to the main menu. 10. When asked if you would like to save changes, type Y (yes). 11. Reboot to save the new configuration to the NetGuardian-16S. 12. Now you can connect to the NetGuardian-16S via LAN and complete the configuration.
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Page 33: Edit Ppp Port
13.2.2 Edit PPP Port Choose P)PP to edit your PPP port in TTY Interface. You can choose a baud rate, depending on what device has been chosen for the PPP port. Fig. 13.2.2.1 Edit your PPP port If you are using a modem for the PPP port, then choose mo(D)em for the modem option to define the modem initialization strings (see Figure 10.4). -
Page 34: Monitoring
Connect a PC running VT100 terminal emulation software to the craft port or connect via LAN using a Telnet client with VT100 emulation to port 2002 to reach the monitor menu selection. This section allows you to do full system monitoring of the NetGuardian-16S including: all alarms, ping information, relays, analogs, and system status. -
Page 35: Monitoring Ping Targets
13.3.1.2 Monitoring Ping Targets View the status of all your ping targets from the M)onitor menu > P)ing targets option. This screen displays the ping target ID, description, and IP address. Under Status the word Alarm will appear if an alarm has been activated and Clear will appear if an alarm condition is not present. -
Page 36: Monitoring And Operating Relays (Controls)
13.3.1.3 Monitoring and Operating Relays (Controls) The NetGuardian-16S comes equipped with 8 relays that can be used to control external devices. Monitor the status of your relays from the M)onitor menu > R)elays option. Relays are set to normally open (N/O) as the factory default, but each or all of them can be changed to normally closed (N/C) by changing their respective jumper (see Section 6.12, "Jumper Options"). -
Page 37: Monitoring Data Port Activity
Fig. 13.3.1.5.1. System Alarms can be viewed from the M)onitor menu > S)ystem option 13.3.1.5 Monitoring Data Port Activity View the status of the NetGuardian-16S's 16 data ports from the M)onitor menu > p(O)rts option. Enter the number of the port you wish to view and press Enter. -
Page 38: Viewing Live Target Pings
Fig. 13.3.1.6.1. Data port activity can be viewed from the M)onitor menu > p(O)rts option 13.3.2 Viewing Live Target Pings Choose P)ing to ping any of the NetGuardian-16S's user defined IP addresses. Then enter the ID number (1-32) of the IP address or enter any IP address to ping. -
Page 39: Proxy Menu
Note: An issue has been identified when you attempt to access a IPM's PTMC (and modify PTMC parameters) via the NetGuardian-16S which prevents these PTMC parameters from being changed. To avoid this from happening, the terminal program must be configured to send CR+LF for "new-lines". Depending on the terminal software in use, the actual configuration steps may vary but the steps identified for Tera Term Pro are: Under "Setup"... -
Page 40: Event Logging
13.3.4 Event Logging Choose E)vent log to view the up to 100 events posted to the NetGuardian-16S; including power up, base and system alarms, ping alarms, analog alarms, and controls. Posted events for the various alarms include both alarm and clear status. Refer to Table 13.3.4.A for event log field descriptions. - Page 41 6. Type "lcd" and press Enter (this allows you to change the directory of your local machine). 7. Type "get" followed by the name you wish to define for the NetGuardian-16S backup file. Add the extension ".ngd" to the file name (e.g. get ngdbkup.ngd) and press Enter.
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Page 42: Reloading Netguardian Configuration Data
5. Type "binary" and press Enter (necessary for NetGuardian-16S file transfer). 6. Type "lcd" and press Enter (this allows you to change the directory of your local machine). 7. Type "put" followed by the name you defined for the NetGuardian-16S backup file and press Enter (e.g. put ngdbkup.ngd). -
Page 43: Debug Input And Filter Options
13.3.6 Debug Input and Filter Options Debug Input Options Exit Debug Show BAC status points Show task status Show DUART information Show network routing table Clear debug enable bitmap. Turn all debug filters OFF Display Options Debug Filter Options: (1) Alarm toggle switch. Shows posting of alarm data (2) Analog toggle switch. -
Page 44: Web Browser Interface
Fig. 14.1.1. NetGuardian-16S Web Browser logon To log on to the Web Browser Interface, enter the NetGuardian-16S unit's IP address in the address bar of your Web browser. When you first connect to the NetGuardian-16S, you will see the logon page shown in Figure 12.1.1, above. -
Page 45: Logging Out Of The Web Browser Interface
If you do not know the IP address and password for your NetGuardian-16S unit, check with your system administrator. No more than four users can simultaneously log on to the Web Browser Interface. Each user session is tracked by IP address, and the NetGuardian-16S will automatically log out users after 12 minutes of inactivity, unless the system administrator has configured a different timeout duration. -
Page 46: Monitor And Edit Menus
The Edit menu (which can be expanded by clicking the Edit link) provides links to pages that provide options for configuring the NetGuardian-16S. Clicking the Edit link expands the Edit menu and collapses the Monitor menu to button size. To switch back to the Monitor menu, click the Monitor link. -
Page 47: Monitor Menu
The Summary by Type lists alarms by their origin: Base Alarms (discrete alarms), Ping Targets, Analogs (not supported on all NetGuardian-16S models) and System Alarms. Clicking a Type link will take you to the alarm list page for that alarm type. (For details, see Sections 12.5.2–12.5.4, "Base Alarms," "Ping Targets" and "System Alarms."... -
Page 48: Base Alarms
32 ping alarms. The NetGuardian-16S declares a ping alarm when a ping target (a server, router, or any other device on an IP network) does not respond to a ping request in a time interval configured by the system administrator. -
Page 49: System Alarms
Clicking the System Alarms link in the Monitor menu opens the System Alarms page (see Figure 12.5.4.1, above). This page shows the Alarm or Clear status of each of the NetGuardian-16S's 26 internal housekeeping alarms. You'll probably have to scroll down the page to view all 26 system alarms. -
Page 50: Controls
Clicking the Controls link in the Monitor menu opens the Controls page (see Figure 12.5.5.1, above),. From this page you can operate the NetGuardian-16S's eight control relays. The Controls page lists each control relay by its ID number and the description configured by the system administrator. -
Page 51: Event Log
Table 12.5.6.A., above, describes the information fields in the Event Log. To clear and reset the Event Log, click the Reset button in the top right corner of the Event Log page. Note: The Event Log is automatically cleared whenever the NetGuardian-16S reboots. -
Page 52: Port Transmit And Port Receive
The Port Transmit and Port Receive pages display live data being transmitted or received over the NetGuardian-16S's 16 data ports. The port data traffic is displayed in ASCII symbols. To view transmit or receive port traffic, select the data port you want to see from either the Port Transmit or Port Receive drop-down menus in the Monitor menu. -
Page 53: Edit Menu
14.6 Edit Menu 14.6.1 Call List Fig. 14.6.1.1. Call List edit page Clicking the Call List in the Edit menu opens the Call List edit page (see Figure 12.6.1.1, above). On this page you can configure the Acknowledge Code and contacts for the Voice Call Out feature. (See Section 7, "Voice Call Out,"... - Page 54 DTMF code entered by contact to acknowledge alarm ID number of pre-recorded voice message to be played at DTMF Call ID the start of the call to identify the NetGuardian-16S unit. Drop-down menu to select voice dialog heard by call-in Call-in Msg.
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Page 55: Date And Time
Network Time Protocol Server. To set the NetGuardian-16S internal clock, enter the current date, day of the week, and time in the Current Setting area. Note that the Date field uses U.S. MM/DD/YYYY format, and the Time field uses 24-hour time. -
Page 56: Nvram
14.6.4 NVRam Clicking the NVRam link in the Edit menu opens the NVRam page. On this page you can write your configuration changes to the NetGuardian-16S's internal memory, or you can reset the unit's memory to its default settings. Note: If you're not a system administrator, your access privileges may not include rights to access this page. -
Page 57: Reference Section
Discrete Alarms 1–48 6001–6064 7001–7064 Control Relays 1–8 6065–6072 7065–7072 NetGuardian-16S Expansion #2 Discrete Alarms 1–48 6129–6177 7129–7177 Control Relays 1–8 6193–6200 7193–7200 NetGuardian-16S Expansion #3 Discrete Alarms 1–48 6257–6305 7257–7305 Control Relays 1–8 6321–6328 7321–7328 Table 15.1.A. NetGuardian-16S alarm map... -
Page 58: System Alarm Descriptions
Unit using default configuration settings. NVRAM Lost Provisioning may be damaged Communications failure between the Intra-communication Fail NetGuardian-16S’s two circuit boards Private LAN not Active Ethernet link not detected on Private port Public LAN not Active Ethernet link not detected on Public port... -
Page 59: Voice Call Out Default Dialogs
15.3 Voice Call Out Default Dialogs 15.3.1 Dialog 1: Default Critical "Hello, this is telephone number <DTMF ID>." "The time is <time> <A.M./P.M.>" "A Critical alarm exists. A Critical alarm exists. A Critical alarm exists." "Enter PIN to acknowledge alarm." (User enters Acknowledge Code followed by pound (#) to acknowledge alarm.) If Wait for PIN time elapses, and the user has not entered the code, then replay message. -
Page 60: Dialog 3: Default Secure Dial-In
15.3.3 Dialog 3: Default Secure Dial-In "Please enter password." (User enters Acknowledge Code followed by pound (#) as user ID password.) "Hello, this is telephone number <DTMF ID>." "The time is <time> <A.M./P.M.>" If no alarms, then: "No alarms exist. No alarms exist. No alarms exist." If Critical alarm, then: "A Critical alarm exists. -
Page 61: Dialog 5: Major Gr-474
15.3.5 Dialog 5: Major GR-474 "Hello, this is telephone number <DTMF ID>." "The time is <time> <A.M./P.M.>" "A Major alarm exists. A Major alarm exists. A Major alarm exists." BONG, BONG, BONG (Single "bong" every 1.5 seconds, 3 strokes total) "Enter PIN to acknowledge alarm."... -
Page 62: Dialog 7: Critical Rus-Form-522
15.3.7 Dialog 7: Critical RUS-FORM-522 "Hello, this is telephone number <DTMF ID>." "The time is <time> <A.M./P.M.>" "A Critical alarm exists. A Critical alarm exists. A Critical alarm exists." "Enter PIN to acknowledge alarm." (User enters Acknowledge Code followed by pound (#) to acknowledge alarm.) If Wait for PIN time elapses, and the user has not entered the code, then replay message. -
Page 63: Dialog 9: Rus-Form-522 Secure Dial-In
15.3.9 Dialog 9: RUS-FORM-522 Secure Dial-In "Please enter password." (User enters Acknowledge Code followed by pound (#) as user ID password.) "Hello, this is telephone number <DTMF ID>." "The time is <time> <A.M./P.M.>" If no alarms, then: "No alarms exist. No alarms exist. No alarms exist." RING-RING, RING-RING, RING-RING... -
Page 64: Netguardian-16S Trap Oids
15.4 NetGuardian-16S Trap OIDs The illustration and tables below outline the SNMP OIDs for NetGuardian-16S alarm points. This illustration begins with dpsRTU; however, the MIB object identifier tree has several levels above that. The full English name is as follows: root.iso.org.dod.internet.private.enterprises.dps-Inc.dpsAlarmControl.dpsRTU. Therefore, dpsRTU's full object identifier is 1.3.6.1.4.1.2682.1.2. -
Page 65: Snmp Granular Trap Packets
Table 12.3.A. Example of SNMP headers and descriptions Table 12.3.A shows the information contained in the SNMP Trap packets sent by the NetGuardian-16S. The NetGuardian-16S sends a unique, granular Trap OID for each alarm point, and the Trap includes the user-configured alarm description in a variable binding value field. -
Page 66: Ascii Symbol Descriptions
15.6 ASCII Symbol Descriptions Abbreviation Description Abbreviation Description Null Data Link Escape Start of Heading Device Control Start of Text Negative Acknowledge End of Text Synchronous Idle End of Transmission End of Transmission Block Enquiry Cancel Acknowledge End of Medium Bell Substitute Backspace... -
Page 67: Modem Access
15.7 Modem Access The TTY interface can also be accessed through the phone line, but before dial in access is granted the user must be set up as a modem user with Edit16S. Figure 12.7.1.1 Edit 16S Changes Under the Login tab select the User that will need modem access and make sure that the modem check box at the bottom is checked. -
Page 68: Technical Support
Technical Support representatives can help you find it. 3. Have access to troubled equipment. Please be at or near your equipment when you call DPS Telecom Technical Support. This will help us solve your problem more efficiently. - Page 71 Warranty DPS Telecom warrants, to the original purchaser only, that its products a) substantially conform to DPS' published specifications and b) are substantially free from defects in material and workmanship. This warranty expires two years from the date of product delivery with respect to hardware and ninety days from the date of product delivery with respect to software.
- Page 72 Free Tech Support is Only a Click Away Need help with your alarm monitoring? DPS Information Services are ready to serve you … in your email or over the Web! www.DpsTelecom.com Free Tech Support in Your Email: The Protocol Alarm Monitoring Ezine The Protocol Alarm Monitoring Ezine is your free email tech support alert, delivered directly to your in-box every two weeks.
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