Voice Call Out Sequence Of Operations - DPS Telecom NetGuardian-16S User Manual

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7.1

Voice Call Out Sequence of Operations

1. In Standard Mode, Voice Call Out is initiated when the CopperCom CopperController sends an SNMP
SET command. In Standalone Mode, Voice Call Out is initiated when an alarm occurs that has been
assigned to Group 6 - BSU Critical or Group 7 - BSU Major by the system administrator.
2. If the modem is busy with data traffic, Voice Call Out is paused until the modem is clear.
3. If and when the modem is clear, Voice Call Out is paused for the Call Qual Time period set by the
system administrator.
4. If the alarm that triggered Voice Call Out clears during the Call Qual Time, Voice Call Out will be
canceled. (If the alarm clears during the call, Voice Call Out will play the message "Alarm Cleared" and
hang up.)
5. Critical call outs always supersede Major call outs. If a Major call out is in progress when a Critical
alarm occurs, the Major call out will be canceled. (If a Major call out is terminated during a call, the
NetGuardian-16S will play the message "Critical abort" and hang up.)
6. When Voice Call Out is initiated, the NetGuardian-16S will dial the first number listed on the Call List
for the alarm's severity level.
7. The NetGuardian-16S will play the dialog determined by the CopperController's SNMP SET command.
If the SET command does not specify an alarm dialog, the NetGuardian-16S will play the dialog
selected for this contact in the Call List.
8. The dialog will be repeated up as many times as specified in the Repeat Count setting. There will be a
pause after each repetition to allow the user to enter the DTMF acknowledge code.
9. The user can interrupt the dialog at any time by pressing the Star (*) key. The user can then enter the
DTMF Acknowledge Code.
10. If the user makes a mistake entering the acknowledge code, he or she can clear the entry by pressing the
Star (*) key.
11. If the user enters the correct code, the notification sequence will end.
12. If the call remains unacknowledged after a user-defined time period, the NetGuardian-16S will call the
next contact listed in the Call List.
13. If the alarm clears during the call, the NetGuardian-16S will play the message "Alarm Cleared" and
hang up. Critical clears will not cancel a Major call out, and Major clears will not cancel Critical call
outs. Major call outs (but NOT Critical call outs) can also be aborted by pressing the BSU Ack button.
14. The notification sequence will continue until the alarm is acknowledged or the NetGuardian-16S has
attempted to reach every contact on the Call List. A system alarm will be declared if no contact
successfully acknowledged the alarm.