Dnd On Busy; Call Forward And Voice Mail - Nortel Enterprise Edge 2.0 Manual

DND on Busy

When you are busy on a call and a second call comes in, your telephone alerts you
to the second call with a light ring. If you find this second call and ring is
interrupting, prevent a second call by assigning Do Not Disturb (DND) on Busy to
your extension.
With DND on Busy for a telephone set to on, internal and private network callers
hear a busy tone instead of ringing when you are on the telephone. External callers
are transferred to the prime set used in your system. For more information about
changing Do Not Disturb on Busy using the Unified Manager, see the Enterprise
Edge 2.0 Programming Operations Guide.
If you use DND on Busy, the line indicator for an external incoming call flashes,
but your telephone does not ring.
Forward on busy takes priority over DND on Busy.
If an external call uses a target line, the call is processed according to the
programming of the target line. If the target line is busy, the caller hears a busy tone
or routes to the prime set for the target line even with DND on Busy programming
for the telephone.

Call Forward and voice mail

If you want a voice mail system to pick up unanswered calls automatically
• use the internal number of your voice mail as the destination when you program
Forward no Answer and Forward on busy
or
• make the ring delay greater than the delay used by your voice mail system, if
your voice messaging system or service automatically retrieves calls
P0911589 Issue 03
Tip
If you are a member of a Hunt Group, the Hunt Group call continues to ring
and overrides the Call Forward on busy feature until the hunt time has
expired. For more information about Hunt Groups see
81.
Tip
If an Enterprise Edge set is a member of a Hunt Group and the set activates
this feature, the set does not receive notification of incoming Hunt Group calls
while on a call. The DND on busy feature overrides the Hunt Group. For more
information about Hunt Groups see
Enterprise Edge 2.0 Feature Programming Telephone Guide
Forwarding your calls 53
Hunt Groups
Hunt Groups on page 81.
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