Trunk Answer; Answering A Call Using Trunk Answer; Answer Buttons - Nortel Enterprise Edge 2.0 Manual

22 Answering calls
Displays
Already joined
Pickup denied
Pickup:

Trunk Answer

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The Trunk Answer feature allows you to answer a ringing call in any area in the
system from any telephone in the system. The line you are answering does not have
to appear or ring at the telephone you are using.
Trunk Answer works only with calls that are ringing on lines for which a Ringing
Service schedule is active and if Trunk Answer is enabled by your installer or
customer service representative.

Answering a call using Trunk Answer

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Press
Displays
Line denied
Pickup denied

Answer buttons

You can use an Answer button to monitor calls on another person's telephone. All
calls to the monitored Enterprise Edge telephone appear on the Answer button.
Answer buttons are good for attendants who monitor incoming calls for one or
several other people. For example, an attendant can have appearances for three
different managers on the answer buttons of the telephone.
Enterprise Edge 2.0 Feature Programming Telephone Guide
You are connected to the telephone that made the call you
are trying to pick up. This display appears if you are on a
call to a colleague, your colleague dials the number of a
telephone in your pickup group, and you try to pick up that
call.
There is no call that you can pick up or the call that was
ringing has been answered.
You have tried to pick up a call on a person's private line.
Enter the internal number of the telephone that is ringing.
(You can use an internal autodial button to do this.)
If you decide not to answer a ringing call after you have
activated Directed Pickup, press
.
Tip
If there is more than one incoming call on lines in a Ringing Service, the
Trunk Answer feature picks up the external call that has been ringing the
longest.
You have tried to pick up a call on a person's
private line.
The call that is ringing is on a line that is not
in a Ringing Service.
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P0911589 Issue 03