Solving Operational Problems; Consumer Service; How To Obtain Service - Thermador CJ302 Care & Use Manual

Proof 9-21-99
Before calling for service, check the following to avoid unnecessary service charges.
PROBLEM
OVEN
All the numbers touched
do not appear in display
F-7 appears in display window
F-24 or F-25
S A b
appears in display window Turn off the oven selected by touching
F-1 to F-9, FC, FF, F- or Fr
followed by 2 digits appears
in the display window
The clock and timer
do not work
The oven will not work
The oven light does
not work
The oven temperature is
too hot or too cold
The oven will not self-clean
The oven door will not
unlock
The oven is not clean
after the clean cycle

HOW TO OBTAIN SERVICE

For authorized service or parts information, call 800/ 735-4328.
We want you to remain a satisfied customer. If a problem does come up that cannot be resolved to
your satisfaction write to Thermador Customer Support Call Center, 5551 McFadden Avenue, Hun-
tington Beach CA, 92649 or call: 800/ 735-4328.
Please include the Model Number, Serial Number and Date of Original Purchase/Installation.

Solving Operational Problems

PROBLEM SOLVING
STEPS
The numbers were touched too rapidly. Be sure you remove your finger from
the number pad before touching the next digit.
This is caused by close contact to the control panel for more than 60 seconds,
such as someone leaning against the controls or objects hanging in front of
controls.
Touch OFF or turn power off at the circuit breaker, wait 3 minutes and turn F
it back on. If condition persists, note the code number and call an authorized
servicer.
Make sure there is proper electrical power to the oven.
See the CLOCK and TIMER sections on Pages 10 & 11.
Make sure there is proper electrical power to the oven.
Check the circuit breaker or fuse box to your house.
Replace or reinsert the light bulb if loose or defective. See Page 53.
Touching the bulb with your fingers may cause the bulb to burn out quickly.
Oven light does not work if CLEAN mode is set.
The oven thermostat needs adjustment. See the OVEN TEMPERATURE
CALIBRATION in Do-It-Yourself Maintenance, Page 54
The oven temperature is too high to set the self-clean operation.
Allow the oven to cool to room temperature and reset the controls.
Be sure you have touched CLEAN.
Allow the oven to cool below the locking temperature.
Heavily soiled ovens may need to self-clean again or for a longer
period of time. Heavy spillovers should be cleaned before starting
the clean cycle. See Self-Cleaning the Oven, Page 48 and 49.
Page 56
UPPER LOWER
or .
OFF OFF