Solving Operational Problems; How To Obtain Service - Thermador SMW272 Care & Use Manual

SMW Oven Care and Use Manual

Solving Operational Problems

Before calling for service, check the following to avoid unnecessary service charges.
PROBLEM
OVEN
All the numbers touched
do not appear in display
F-1 to F-9, FC, FF, F- or Fr
flash in the display
F-7
Clock and timer
do not work
Cooling fan continues to
run after oven is turned off.
Oven will not work
Oven light does
not work
Oven temperature is
too hot or too cold
Oven will not self-clean
The oven door will not
unlock
Oven is not clean
after the clean cycle

HOW TO OBTAIN SERVICE

For authorized service or parts information, call 800/ 735-4328.
We want you to remain a satisfied customer. If a problem does come up that cannot be resolved to
your satisfaction write to Thermador Customer Support Call Center, 5551 McFadden Avenue,
Huntington Beach, CA 92649 or phone: 800/ 735-4328.
Please include the Model Number, Serial Number and Date of Original Purchase/Installation.
PROBLEM SOLVING
STEPS
The numbers were touched too rapidly. Be sure you remove your finger from
the number pad between digits. Example: 4, 0, 0.
Touch OFF or turn power off at the circuit breaker, wait 3 minutes and turn
it back on. If condition persists, note the code number and call an authorized
servicer.
This is caused by close contact to the control panel for more that 32 seconds,
such as someone leaning against the controls or objects hanging in front of
controls. Follow previous solution.
Make sure there is proper electrical power to the oven.
See the CLOCK and TIMER sections on Pages 30 & 31.
The fan turns off automatically when the electronic components have cooled
sufficiently.
Make sure there is proper electrical power to the oven.
Check the circuit breaker or fuse box to your house.
Replace or reinsert the light bulb if loose or defective (See Page 54).
Touching the bulb with your fingers may cause the bulb to burn out quickly.
Oven light does not work if CLEAN mode is set.
The oven thermostat needs adjustment. See the OVEN TEMPERATURE
CALIBRATION in Do-It-Yourself Maintenance, Page 56.
The oven temperature is too high to set the self-clean operation.
Allow the oven to cool to room temperature and reset the controls.
Be sure you have touched CLEAN.
Allow the oven to cool below the locking temperature.
Heavily soiled ovens may need to self-clean again or for a longer
period of time. Heavy spillovers with soft or liquid centers should be wiped up
before starting the clean cycle. See Self-Cleaning the Oven, Pages 50 and 51.
Page 58
Lower Oven Maintenance