Service And Repair - Thermo Scientific Orion 2120XP User Manual

Troubleshooting

Service and Repair

Extended Warranty
Service Kit to Expand
Standard Warranty
Thermo Scientific Orion 2120XP Calcium Hardness Analyzer User Guide
The Thermo Scientific Orion 2120XP calcium analyzer provides
measurements through a combination of our premium electrode
technology and user friendly scrolling marquee to set a new industry
standard for reliability. Similarly, Thermo Fisher Scientific now offers
multiple levels of service programs to meet your needs beyond the One-
Year Product Warranty period.
A cost effective way to blend your in-house expertise with our service
and support experts, to get the support you need at a specified annual
contracted price. This warranty plan must be purchased within ninety days
of the initial product purchase date.
• Extends the features of the standard One-Year Product Warranty for a
second or third year.
• Provides access to the manufacturer's technical experts at Thermo
Scientific Orion Support Call Center, 1-800-225-1480, Monday
through Friday, 8:00 AM to 5:00 PM EST.
• After telephone consultation, we will send you required parts for
installation by your on-site technician.
With in-house resources at a premium, many organizations require
immediate access to manufacturer expertise. Purchase a service kit within
ninety days of the initial product purchase date to eliminate the costly
effects of down time.
• Provides a contracted, cost-effective means to enhance level of support
offered during the product warranty period.
• Provides priority access to the manufacturer's technical experts at
Thermo Scientific Orion Support Call Center.
• Provides a service kit to expedite on-site repairs in conjunction with
telephone consultation with Thermo Scientific Orion product experts.
The service kit includes:
• Power supply
• Front panel display
• Air pump
• Electrode cables
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