Chapter 5 Service Repair And Replacement Parts - Thermo Scientific 20-35-NM-F User Manual

This chapter provides information about service, repair, and replacement parts for your
Thermo Fisher Scientific product. It includes the telephone numbers for various departments
at Thermo, the procedure for ordering replacement parts, a Return Material Authorization
Form, and the parts list for the product are also included in this chapter.
The maintenance information in this manual is designed to meet your service needs. If you
should encounter a problem that requires technical assistance, you may call Thermo Fisher
Scientific Product Service at (800) 445-3503 .
Thermo Fisher Scientific also provides on-site service technicians to assist customers with
installation, setup, initial calibration, customer training, maintenance, and repair. Contact the
Thermo Fisher Scientific Field Service department at the number given below for current
rates and scheduling.
Thermo Fisher Scientific has repair centers located at the plant in Minneapolis, Minnesota.
Products that need system checkout or repair can be returned to the plant with the Return
Material Authorization (RMA) Form or the Foreign Customer Repair Authorization form.
Contact our Repair and Return department (800) 445-3503 to get an RMA number to use on
the form.
Have your machine model number and serial number available when you
Note:
call. ▲
Main Switchboard
FAX
Service
Return Material Authorization & Repair
24 x 7 phone support
Or any local Thermo Fisher Scientific office.
Chapter 5
Service Repair and
Replacement Parts
(800) 445-3503
(763) 783-2525
(800) 445-3503
(800) 445-3503
5-1