Basic Call Handling Features; Answer A Call; Making A Call; Clearing A Call - Avaya IP OFFICE 2420 User Manual

Answer a Call

Basic Call Handling Features

Answer a Call
When a call arrives at your 2420 telephone, you hear a ringing tone and a blinking bell
icon appears on the associated call appearance.
To answer an incoming call:
Do one of the following:
•
•
•

Making a Call

You can make calls from the 2420 telephone using a variety of methods as follows:
To manually make a call:
1.
2.
3.
4. When the call is answered, either speak or pick up the handset and speak to the
called party.
To automatically make a call:
Do any of the following:
•
•
•
•

Clearing a Call

To clear an established call either:
1.
2.
IP Office 2420 + EU24 User's Guide
40DHB0002UKEG – Issue 4 (9th February 2004)
If you are not active on another call, answer the call using your handset, headset,
or speakerphone (see Speakerphone on page 10).
If you are active on a call already, place the active call on hold (Hold on page 11),
and then answer the incoming call.
If the call appearance for the ringing call is not displayed on the current screen
page, use to return to the first page of the Home screen. When you locate
the call appearance for the ringing call, press the corresponding call appearance
button.
Dial the required number on the key pad (remember to include the required access
code (for example, 9) for an outside line) and listen to the progress of the call.
Adjust speakerphone volume as necessary.
• To change the volume use the
volume level. (There are eight volume levels.)
If the call is not answered, you can clear the call by pressing
Drop
or
Press Redial and a call appearance key
the last number that you dialed.
or
Access the Call Log and initiate a call to a specific entry.
See Using the Call Log on page 17.
or
Access the Speed Dial List in your personal directory and initiate a call to a specific
entry. See Speed Dials on page 13.
When the call is answered, either speak or pick up the handset and speak to the
called party.
Replace the handset
or
Press Drop. You will hear dial tone, unless you are in 'call centre mode'
when you will then hear silence (see Display Mode on page 24).
Basic Call Handling Features - Page 9
and buttons. The display shows the
to have the 2420 telephone dial
Basic Call Handling Features - Page 9
Speaker or
Answer a Call