Tips For Resolving Camera Issues; Set Log Levels - Polycom RealPresence Trio 8500 User Manual
Audio conferencing system
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Also See for RealPresence Trio 8500:
- User manual (75 pages) ,
- Full user manual (33 pages) ,
- Quick start manual (12 pages)
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Contact your system administrator for additional help.
Tips for Resolving Camera Issues
If the USB camera is not working during a video call, try one of the following solutions:
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Check that the is paired and connected with the RealPresence Trio 8800.
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Disconnect the USB camera from the then reconnect the camera.
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Make sure the USB camera is a supported camera, which is a Logitech Webcam C930e.
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Contact your system administrator for additional help.
Related Links
Check the Status of RealPresence Trio Visual+
Set Log Levels
Your system administrator uses log files to understand any issues with your phone, and may ask you to
set the level for log files to reduce the amount of logs produced.
Contact your system administrator before setting a log level for your phone.
Procedure
1. Navigate to Settings > Basic > Diagnostic Logs > Server Log Level.
2. Choose a log level.
Polycom, Inc.
on page 71
Troubleshooting
72
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