Polycom RealPresence Trio 8500 Full User Manual
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Polycom RealPresence Trio 8500 Full User Manual

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Polycom RealPresence Trio 8500 Full User Guide

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  • Page 1 Horizon Polycom RealPresence Trio 8500 Full User Guide...
  • Page 3 Version Date Description 24/10/18 Document created Horizon Polycom RealPresence Trio 8500 Full User Guide © Gamma 2015. All rights reserved. Confidential. Page...

  • Page 5: Table Of Contents

    Contents Contents ............................5 Introduction ........................... 9 How to set up the Polycom Trio 8500..................... 10 Phone Keys and Hardware ......................10 Trio 8500 Hardware Features and descriptions ................. 11 Phone Icons and Status Indicators ....................12 Calls Actions ..........................13 Place a Call ..........................
  • Page 6 Connecting a Device using a USB Cable ........Error! Bookmark not defined. Minimum Hardware and Software Laptop Requirements ..Error! Bookmark not defined. Connect a USB Device or Laptop ..........Error! Bookmark not defined. Horizon Polycom RealPresence Trio 8500 Full User Guide © Gamma 2015. All rights reserved. Confidential Page...
  • Page 7 Setting Polycom Trio as Your Audio Device ......Error! Bookmark not defined. Feedback ............................33 Horizon Polycom RealPresence Trio 8500 Full User Guide © Gamma 2015. All rights reserved. Confidential. Page...

  • Page 9: Introduction

    This user guide will help you to navigate and use your TRI 8500 phone. It will give you an overview of your phone, and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions. Horizon Polycom RealPresence Trio 8500 Full User Guide © Gamma 2015. All rights reserved. Confidential. Page...

  • Page 10: How To Set Up The Polycom Trio 8500

    How to set up the Polycom Trio 8500 The phone will arrive pre-configured and needs to be connected to the internet & powered up using Power over Ethernet (PoE) or via AC power supply. Phone Keys and Hardware The figure below shows the main phone keys and features.

  • Page 11: Trio 8500 Hardware Features And Descriptions

    Mutes the microphones during calls and conferences. The key glows red when activated. Touchscreen Enables you to select items and navigate menus on the touch-sensitive screen. Horizon Polycom RealPresence Trio 8500 Full User Guide © Gamma 2015. All rights reserved. Confidential. Page...

  • Page 12: Phone Icons And Status Indicators

    Presence status (Available) Active conference Presence status (Busy or In a Call) Do Not Disturb enabled Presence status (Away) Favorite Presence status (Do Not Disturb) Horizon Polycom RealPresence Trio 8500 Full User Guide © Gamma 2015. All rights reserved. Confidential Page...

  • Page 13: Calls Actions

    Recent Calls or directories, calls to contacts or favourites, or calls to authorised numbers on a locked phone. Place a Call On Polycom Trio 8500, you can call a contact using a number or IP address using the dialpad or onscreen keyboard.

  • Page 14: Place An International Call

    Place a Call over Bluetooth When a Polycom Trio 8500 system is paired and connected with a Bluetooth-enabled mobile phone or tablet, you can place a call on your device and use the system as a speakerphone for the call.

  • Page 15: Call A Contact From A Directory

    2. On your device, place a call to a contact and select Polycom Trio 8500 as your audio source.. Call a Contact from a Directory You can place a call to a contact directly from your directory or you can select contacts in your directory to call from the Place a Call screen.

  • Page 16: Placing Intercom Calls

    After the call is answered, speak your message then select Hang Up Answering Audio Calls When you receive an incoming call on Polycom Trio 8500, you can choose to answer the call in various ways, including answering calls automatically, in the Incoming Calls screen, in the Calls screen, and during a call.

  • Page 17: Answer A Call When In A Call

    The active call is placed on hold, and the incoming call becomes active. Answer Calls Automatically You can set up Polycom Trio 8500 to automatically answer calls using the Auto Answer feature. When enabled, the phone automatically answers all incoming calls using the speakerphone. Your system administrator sets how many times the phone rings before the call is automatically answered.

  • Page 18: Answer An Intercom Call

    When you place a call on hold, the Mute key indicators on the system and microphones are red. When you are placed on hold, the Mute key indicators on the system and microphones flash green. Horizon Polycom RealPresence Trio 8500 Full User Guide © Gamma 2015. All rights reserved. Confidential Page...

  • Page 19: Hold A Call

    Consultative transfer—Enables you to speak with the other party before completing the transfer. Choose a Default Transfer Type You can choose a default transfer type to use for all calls on Polycom Trio 8500. When you choose a default transfer type, the phone uses the selected transfer type for all calls. Consultative is the default transfer type.

  • Page 20: Transfer A Call

    Transfer a Call How you transfer a call on Polycom Trio 8500 varies depending on the default transfer type. Procedure During a call, do one of the following: When the default type is Blind, select Transfer and dial a number or select a contact from Recent Calls or Contacts.

  • Page 21: Rejecting Calls With Do Not Disturb

    Navigate to Settings > Features > Do Not Disturb and select Disable. Managing Multiple Calls You can manage multiple calls that are active, incoming, or held on the system. Horizon Polycom RealPresence Trio 8500 Full User Guide © Gamma 2015. All rights reserved. Confidential. Page...

  • Page 22: Manage A Call From The Calls Screen

    Select Transfer to send the call to another contact. Mute the Microphones You can mute the microphone so other parties cannot hear you. Procedure Horizon Polycom RealPresence Trio 8500 Full User Guide © Gamma 2015. All rights reserved. Confidential Page...

  • Page 23: Unmute The Microphone

    Do one of the following: ▪ Tap Unmute ▪ Tap the Mute key on the system. ▪ Tap the Mute key on the microphone. Horizon Polycom RealPresence Trio 8500 Full User Guide © Gamma 2015. All rights reserved. Confidential. Page...

  • Page 24: Conference Calls

    Procedure During a conference call, tap Add Participants. Enter a contact's number or select a contact from Contacts or Recent Calls and select Dial. Horizon Polycom RealPresence Trio 8500 Full User Guide © Gamma 2015. All rights reserved. Confidential Page...

  • Page 25: End A Conference Call

    Resume a Conference Call Resuming a held conference call enables all participants to hear the audio of everyone on the call. Procedure Select Resume Horizon Polycom RealPresence Trio 8500 Full User Guide © Gamma 2015. All rights reserved. Confidential. Page...

  • Page 26: Call Lists And Directories

    Call Lists and Directories The Recent Calls list on Polycom Trio includes missed, received, and placed calls. Each list holds up to 100 entries. View Recent Calls In the Recent Calls list, you can view a list of up to 100 missed, received, and placed call entries.

  • Page 27: Corporate Directory

    In the Corporate Directory, select AdvFind. In the search field, enter your search criteria and select Submit. Select a contact and select View to view the contact's information. Horizon Polycom RealPresence Trio 8500 Full User Guide © Gamma 2015. All rights reserved. Confidential. Page...

  • Page 28: Voicemail And Pages

    Messages icon. Procedure Navigate to Settings > Features > Voicemail > Message Center. Select a line. Select Connect and follow the voicemail prompts. Horizon Polycom RealPresence Trio 8500 Full User Guide © Gamma 2015. All rights reserved. Confidential Page...

  • Page 29: Connecting Bluetooth And Usb Devices

    You must manually reconnect and pair the Bluetooth device with the Polycom Trio system. Make the System Visible to Nearby Bluetooth Devices Before you connect a Bluetooth device to a Polycom Trio system, make sure the system is visible to nearby devices. Procedure On the Home screen, tap Bluetooth.

  • Page 31: Connect A Bluetooth Device

    On your device, turn on Bluetooth and select the name of the system in available devices. Play Audio from a Bluetooth Device You can use a Polycom Trio system as a Bluetooth speaker for music or videos played on your mobile phone or tablet.
  • Page 32 Accessories Supported Microphones and Power Supply kits are also available Please see our Polycom Trio 8500 Mic Kit and Power Supply kit guides for further information Horizon Polycom RealPresence Trio 8500 Full User Guide © Gamma 2016. All rights reserved. Confidential...
  • Page 33 Feedback Name Role Horizon Polycom RealPresence Trio 8500 Full User Guide © Gamma 2016. All rights reserved. Confidential. Page...

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