Polycom RealPresence Trio 8800 Full User Manual
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Polycom RealPresence Trio 8800 Full User Manual

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Summary of Contents for Polycom RealPresence Trio 8800

  • Page 1 Horizon Polycom RealPresence Trio 8800 Full User Guide...
  • Page 3 Version Date Description 24/10/18 Document created Horizon Polycom RealPresence Trio 8800 Full User Guide © Gamma 2015. All rights reserved. Confidential. Page...

  • Page 5: Table Of Contents

    Contents Contents ............................5 Introduction ........................... 9 How to set up the Polycom Trio 8800..................... 10 Phone Keys and Hardware ......................10 Trio 8800 Hardware Features and descriptions ................. 11 Phone Icons and Status Indicators ....................12 Calls Actions ..........................13 Place a Call ..........................
  • Page 6 Connect a Bluetooth Device ....................31 Connect a Bluetooth Device Using Near Field Communication ..........31 Play Audio from a Bluetooth Device ..................31 Feedback............................33 Horizon Polycom RealPresence Trio 8800 Full User Guide © Gamma 2015. All rights reserved. Confidential Page...
  • Page 7 Horizon Polycom RealPresence Trio 8800 Full User Guide © Gamma 2015. All rights reserved. Confidential. Page...

  • Page 9: Introduction

    This user guide will help you to navigate and use your TRI 8800 phone. It will give you an overview of your phone, and walk you through tasks so you can successfully use your phone to perform basic and advanced phone functions. Horizon Polycom RealPresence Trio 8800 Full User Guide © Gamma 2015. All rights reserved. Confidential. Page...

  • Page 10: How To Set Up The Polycom Trio 8800

    How to set up the Polycom Trio 8800 The phone will arrive pre-configured and needs to be connected to the internet & powered up using Power over Ethernet (PoE) or via AC power supply. Phone Keys and Hardware The figure below shows the main phone keys and features.

  • Page 11: Trio 8800 Hardware Features And Descriptions

    Enables you to select items and navigate menus on the touch-sensitive screen. Enables you to connect a Bluetooth-capable mobile phone or tablet using Near Field Communication (NFC). Horizon Polycom RealPresence Trio 8800 Full User Guide © Gamma 2015. All rights reserved. Confidential. Page...

  • Page 12: Phone Icons And Status Indicators

    Presence status (Available) Active conference Presence status (Busy or In a Call) Do Not Disturb enabled Presence status (Away) Favorite Presence status (Do Not Disturb) Horizon Polycom RealPresence Trio 8800 Full User Guide © Gamma 2015. All rights reserved. Confidential Page...

  • Page 13: Calls Actions

    Recent Calls or directories, calls to contacts or favourites, or calls to authorised numbers on a locked phone. Place a Call On Polycom Trio 8800, you can call a contact using a number or IP address using the dialpad or onscreen keyboard. Procedure 1.

  • Page 14: Place An International Call

    3.Tap Dial Place an International Call You can place calls to international phone numbers on Polycom Trio 8800 Procedure 1. On the dial pad, quickly press the star key * twice. 2. A plus sign + is displayed. 3. Enter the phone number with the country code and tap Dial...

  • Page 15: Call A Contact From A Directory

    Procedure 1. Connect your device with the system over Bluetooth. 2. On your device, place a call to a contact and select Polycom Trio 8800 as your audio source.. Call a Contact from a Directory You can place a call to a contact directly from your directory or you can select contacts in your directory to call from the Place a Call screen.

  • Page 16: Placing Intercom Calls

    After the call is answered, speak your message then select Hang Up Answering Audio Calls When you receive an incoming call on Polycom Trio 8800, you can choose to answer the call in various ways, including answering calls automatically, in the Incoming Calls screen, in the Calls screen, and during a call.

  • Page 17: Answer A Call When In A Call

    The active call is placed on hold, and the incoming call becomes active. Answer Calls Automatically You can set up Polycom Trio 8800 to automatically answer calls using the Auto Answer feature. When enabled, the phone automatically answers all incoming calls using the speakerphone. Your system administrator sets how many times the phone rings before the call is automatically answered.

  • Page 18: Answer A Call On A Locked Phone

    Procedure In the Incoming Call screen, select Decline. End an Audio Call You can end an active call on the system at any time. Horizon Polycom RealPresence Trio 8800 Full User Guide © Gamma 2015. All rights reserved. Confidential Page...

  • Page 19: Holding And Resuming Calls

    When you place a call on hold, the Mute key indicators on the system and microphones are red. When you are placed on hold, the Mute key indicators on the system and microphones flash green. Hold a Call You can place any active call on hold on Polycom Trio 8800 Procedure During an active call, select Hold If you're in the Calls screen, select the call first.

  • Page 20: Choose A Default Transfer Type

    Consultative transfer—Enables you to speak with the other party before completing the transfer. Choose a Default Transfer Type You can choose a default transfer type to use for all calls on Polycom Trio 8800. When you choose a default transfer type, the phone uses the selected transfer type for all calls. Consultative is the default transfer type.

  • Page 21: Cancel A Transfer

    Procedure Do one of the following: Tap DND on the Home screen, if enabled by your system administrator. • Horizon Polycom RealPresence Trio 8800 Full User Guide © Gamma 2015. All rights reserved. Confidential. Page...

  • Page 22: Disable Do Not Disturb

    Manage a Call from the Calls Screen From the Calls screen, you can manage a call by holding, resuming, or transferring the call. Procedure Select a call. • Horizon Polycom RealPresence Trio 8800 Full User Guide © Gamma 2015. All rights reserved. Confidential Page...

  • Page 23: Mute The Microphones

    Do one of the following: ▪ Tap Unmute ▪ Tap the Mute key on the system. ▪ Tap the Mute key on the microphone. Horizon Polycom RealPresence Trio 8800 Full User Guide © Gamma 2015. All rights reserved. Confidential. Page...

  • Page 24: Conference Calls

    Procedure During a conference call, tap Add Participants. Enter a contact's number or select a contact from Contacts or Recent Calls and select Dial. Horizon Polycom RealPresence Trio 8800 Full User Guide © Gamma 2015. All rights reserved. Confidential Page...

  • Page 25: End A Conference Call

    Resume a Conference Call Resuming a held conference call enables all participants to hear the audio of everyone on the call. Procedure Select Resume Horizon Polycom RealPresence Trio 8800 Full User Guide © Gamma 2015. All rights reserved. Confidential. Page...

  • Page 26: Call Lists And Directories

    Call Lists and Directories The Recent Calls list on Polycom Trio includes missed, received, and placed calls. Each list holds up to 100 entries. View Recent Calls In the Recent Calls list, you can view a list of up to 100 missed, received, and placed call entries.

  • Page 27: Corporate Directory

    In the Corporate Directory, select AdvFind. In the search field, enter your search criteria and select Submit. Select a contact and select View to view the contact's information. Horizon Polycom RealPresence Trio 8800 Full User Guide © Gamma 2015. All rights reserved. Confidential. Page...

  • Page 28: Voicemail And Pages

    Messages icon. Procedure Navigate to Settings > Features > Voicemail > Message Center. Select a line. Select Connect and follow the voicemail prompts. Horizon Polycom RealPresence Trio 8800 Full User Guide © Gamma 2015. All rights reserved. Confidential Page...

  • Page 29: Connecting Bluetooth And Usb Devices

    Make the System Visible to Nearby Bluetooth Devices Before you connect a Bluetooth device to a Polycom Trio system or NFC device to a Polycom Trio 8800 system, make sure the system is visible to nearby devices. You can also connect Bluetooth-enabled devices to Polycom Trio 8800 systems using Near Field Communication (NFC) .

  • Page 31: Connect A Bluetooth Device

    Confirm that your device is paired and connected to the phone. Play Audio from a Bluetooth Device You can use a Polycom Trio system as a Bluetooth speaker for music or videos played on your mobile phone or tablet. Procedure Connect your mobile phone or tablet with the system.
  • Page 32 Accessories Supported Microphones and Power Supply kits are also available Please see Polycom Trio 8800 Mic Kit and Power Supply kit guides Horizon Polycom RealPresence Trio 8800 Full User Guide © Gamma 2016. All rights reserved. Confidential Page...

  • Page 33: Feedback

    Feedback Name Nikki Potter Role Product Manager nikki.potter@gamma.co.uk 0333 006 5976 Horizon Polycom RealPresence Trio 8800 Full User Guide © Gamma 2016. All rights reserved. Confidential. Page...

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