Maintaining Realpresence Trio; Investigate Warnings; Restart Realpresence Trio - Polycom RealPresence Trio 8500 User Manual

Maintaining RealPresence Trio

Topics:
•

Investigate Warnings

•

Restart RealPresence Trio

• Update the Configuration for RealPresence Trio
• Test the Hardware
• Clean the Touchscreen
When the system is not operating properly, you can investigate or troubleshoot issues along with any
other tasks your administrator may ask you to perform.
Investigate Warnings
When a system is unable to perform certain tasks, a Warning icon displays in the status bar and on the
Settings icon on the Home screen.
The warning icon lets you know that your phone has one or more important issues. You can view details
about the issues from the Warnings screen.
Procedure
1. Navigate to Settings > Status > Diagnostics.
2. Select Warnings.
The Warnings screen is displayed listing any issues.
Restart RealPresence Trio
Your system administrator may ask you to restart the system if it malfunctions or to assist in
troubleshooting.
Caution: Before you restart the system, contact your system administrator. If the system is
malfunctioning, you may be able to restore normal operation without restarting it. In addition,
your administrator may want to troubleshoot the system before you restart it. You do not need
to restart the system to update its configuration.
Procedure
1. Navigate to Settings > Basic.
2. Select Restart Phone.
A confirmation message is displayed.
3. Select Yes.
The restart process begins, and the process ends when the Home screen is displayed.
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