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Polycom Trio Series Manual

Polycom Trio Series Manual

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Polycom Documentation
Copyright © 2018, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc
6001 America Center Drive
San Jose, CA 95002
USA
Printed from Polycom, Inc. (http://documents.polycom.com)

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Summary of Contents for Polycom Trio Series

  • Page 1 Polycom Documentation Copyright © 2018, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc...

  • Page 2: Table Of Contents

    Product Overview of Polycom Trio........
  • Page 3 Handling a Mixture of Audio and Video Calls ....Camera Presets on Polycom Trio ......53 Store Camera Presets.
  • Page 4 Setting Polycom Trio as Your Audio Device......86 14. Polycom Trio Settings........
  • Page 5 17. Troubleshooting........102 Check the Status of Polycom Trio Visual+..... 102 Check the Status of the Calendar.

  • Page 6: Copyright And Trademark

    Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you.
  • Page 7 The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages.

  • Page 8: Before You Begin

    Before You Begin Related Documentation To find all Polycom partner solutions, see Strategic Global Partner Solutions. For additional information about the Polycom Trio 8500 or Polycom Trio 8800, view the following documents on Polycom Support. • Quick Tips—Provides a quick reference on how to use the system's most basic features.

  • Page 9: Getting Started With Polycom Trio

    The Polycom Trio Solution supports audio-only conference calls with Open-SIP voice platforms along with point-to-point, bridge, and video calls. The following are the features available on Polycom Trio 8500 and Polycom Trio 8800 systems. Polycom Trio 8500 Features and Capabilities The Polycom Trio 8500 system supports the following features: •...
  • Page 10 • Pairing with the Polycom Trio Visual+ content and video accessory • Placing video calls with a Polycom® EagleEye™ Mini USB camera or Logitech C930e webcam • Placing video calls with a Polycom® EagleEye™ IV USB camera or Polycom® EagleEye™...

  • Page 11: Polycom Trio Hardware

    Polycom Trio Hardware The following figure displays the hardware features on the Polycom Trio 8500 and Polycom Trio 8800 systems. The table lists each numbered feature shown in this figure. Figure 1. Polycom Trio Hardware Features Table 1. Hardware Feature Descriptions...

  • Page 12: Navigating Polycom Trio

    Touchscreen screen. Enables you to connect a Bluetooth-capable mobile phone or tablet using Near Field Communication (NFC). NFC is supported on Polycom Trio 8800 only. Related Topics Product Overview of Polycom Trio Connecting a Device using a USB Cable Features for Mobility-Impaired Users...
  • Page 13 Access the Home Screen The Home screen on Polycom Trio displays the icons you can select to access features, settings, and other information; additional registered lines; and favorites you can save to quickly call contacts. Printed from Polycom, Inc. (http://documents.polycom.com)
  • Page 14 Figure 1. Home Screen Printed from Polycom, Inc. (http://documents.polycom.com) Page 14...
  • Page 15 Accessing the Place a Call Screen The Place a Call screen on Polycom Trio is displayed when you tap the Place a Call icon on the Home Screen or when the system is idle and not in use, if set by your system administrator.
  • Page 16 Accessing Screens on Polycom Trio Accessing the Calls Screen The Calls screen on Polycom Trio is displayed automatically when you place a call and you have an active call in progress. When you have an active call in progress, the name and number of the contact you are talking with and the duration of the call is displayed in the Calls screen, as shown next.
  • Page 17 You can also view active and held calls in progress on the system, as shown next. If the system has multiple lines, active and held calls display under the associated line. Figure 2. Multiple calls on the Calls screen Printed from Polycom, Inc. (http://documents.polycom.com) Page 17...
  • Page 18 Related Topics Accessing Screens on Polycom Trio Printed from Polycom, Inc. (http://documents.polycom.com) Page 18...

  • Page 19: Icons And Status Indicators

    Icons and Status Indicators The following table displays the icons and status indicators that display on Polycom Trio. Table 1. Icons and Status Indicators Icon Description Icon Description Do Not Disturbed Registered Line enabled Call Forwarding Unregistered Line enabled Wireless status...

  • Page 20: Change The Phone Language And Keyboard Layouts

    1 Tap a text field. 2 Tap each character you want to enter. Related Topics Getting Started with Polycom Trio Change the Phone Language and Keyboard Layouts When you set the phone language and country, the phone uses the default keyboard layout for that language.

  • Page 21: Close The Onscreen Keyboard

    When you are done entering information into a text field, or you want to exit the current screen and return to the previous screen, close the onscreen keyboard. Procedure • Tap Done. Related Topics Enter Information Using the Onscreen Keyboard Printed from Polycom, Inc. (http://documents.polycom.com) Page 21...

  • Page 22: Logging Into And Locking The System

    Polycom phone before you can use one. By default, Polycom devices do not require you to log in before you can use them. However, if you do not log in, you see the default profile. When you log in, you have full access to your personal settings and your directory.

  • Page 23: Locking Polycom Trio

    If your system administrator has set up to system to lock when it is not in use, you will need to unlock it before you can use the system. Your system administrator provides you with a user password that you can use to unlock Polycom Trio. Printed from Polycom, Inc. (http://documents.polycom.com)
  • Page 24 1 Navigate to Settings > Basic > Lock Phone. 2 On the Lock Phone screen, select a setting. 3 Select Lock. Unlock the Phone Your system administrator provides you with a user password that you can use to unlock Polycom Trio systems. Procedure 1 Select Unlock.
  • Page 25 Change Your User Password You can change your user password at any time from the Advanced settings menu on Polycom Trio. The Advanced settings menu requires a password to access the menu options. Ask your system administrator for the password if you cannot access menu.

  • Page 26: Audio Calls

    Related Topics Audio Calls Place an Audio Call On Polycom Trio, you can call a contact using a number or IP address using the dialpad or onscreen keyboard. Procedure 1 Select Place a Call. 2 Enter your contact's number, or tap the onscreen keyboard and enter an IP address.

  • Page 27: Place A Call From Recent Calls

    Contacts you add as favorites display at the bottom of the Home screen with an avatar. You can place a call to favorites by selecting a favorite on the Home screen. Procedure • On the Home screen, tap a favorite. The call is placed to the favorite automatically. Printed from Polycom, Inc. (http://documents.polycom.com) Page 27...

  • Page 28: Place A Call Over Bluetooth

    Procedure 1 Connect your device with the system over Bluetooth. 2 On your device, place a call to a contact and select Polycom Trio as your audio source.. Related Topics Placing Audio Calls...

  • Page 29: Place A Call From A Locked Phone

    If the contact is in an active call, the contact can choose to answer the intercom call, or the intercom call is answered automatically after the active call ends. Check with your system administrator to find out if this feature is available on your phone. Printed from Polycom, Inc. (http://documents.polycom.com) Page 29...
  • Page 30 Answer an Intercom Call Place an Intercom Call You can place an intercom call from Polycom Trio to quickly relay a message to a contact. Note Your system administrator can set up your phone to automatically call a specific contact when you select Intercom.

  • Page 31: Redial A Number

    Redial a Number Polycom Trio automatically keep a record of all calls placed. You can recall the last contact you called using Redial, if enabled by your system administrator. Procedure • Do one of the following: ◦ Select Redial. ◦...
  • Page 32 Your system administrator can enable the screen to flash bright orange when you have an incoming call. The screen continues to flash until the incoming call is displayed in the Home or Calls screen. For more information about this feature, contact your system administrator. Printed from Polycom, Inc. (http://documents.polycom.com) Page 32...

  • Page 33: Answer A Call When In A Call

    Answering Audio Calls Answer Calls Automatically You can set up Polycom Trio to automatically answer calls using the Auto Answer feature. When enabled, the phone automatically answers all incoming calls using the speakerphone. Your system administrator sets how many times the phone rings before the call is automatically answered.

  • Page 34: Answer A Call On A Locked Phone

    If the phone is set up to answer intercom calls with your microphone muted, you need to unmute your microphone before responding to the call. Procedure • After the call is answered, press Mute and reply. Printed from Polycom, Inc. (http://documents.polycom.com) Page 34...

  • Page 35: Decline An Incoming Call

    Hang Up. ◦ In the Calls screen, select the call and tap Hang Up. ◦ In the Calls screen, select a held call, tap Resume, and tap Hang Up. Related Topics Audio Calls Printed from Polycom, Inc. (http://documents.polycom.com) Page 35...

  • Page 36: Holding And Resuming Calls

    Mute key indicators on the system and microphones flash green. Related Topics Audio Calls Hold a Call You can place any active call on hold on Polycom Trio. Procedure • During an active call, select Hold.
  • Page 37 Audio Calls Choose a Default Transfer Type You can choose a default transfer type to use for all calls on Polycom Trio. When you choose a default transfer type, the phone uses the selected transfer type for all calls. Consultative is the default transfer type.

  • Page 38: Forwarding Incoming Calls To A Contact

    You cannot forward calls in this way on shared lines. Procedure 1 In the Incoming Call screen, tap and select Forward. 2 From the Call Forwarding screen, enter the forwarding number, and select Forward. Printed from Polycom, Inc. (http://documents.polycom.com) Page 38...

  • Page 39: Rejecting Calls With Do Not Disturb

    When you enable DND, you see the following: • The DND icon displays in the status bar. • When the phone is idle, the DND icon displays next to your phone line. Printed from Polycom, Inc. (http://documents.polycom.com) Page 39...

  • Page 40: Managing Multiple Calls

    You can manage multiple calls that are active, incoming, or held on the system. In the Calls screen, you can view active and held calls, including conference calls. The following figure shows an active call and a held call. Printed from Polycom, Inc. (http://documents.polycom.com) Page 40...
  • Page 41 Related Topics Audio Calls Printed from Polycom, Inc. (http://documents.polycom.com) Page 41...

  • Page 42: Mute The Microphones

    ◦ Tap the Mute key on the microphone. Related Topics Audio Calls Unmute the Microphone Unmute your audio when you are ready to speak and let your contacts hear you. Printed from Polycom, Inc. (http://documents.polycom.com) Page 42...
  • Page 43 Procedure • Do one of the following: ◦ Unmute. ◦ Tap the Mute key on the system. ◦ Tap the Mute key on the microphone. Related Topics Audio Calls Printed from Polycom, Inc. (http://documents.polycom.com) Page 43...

  • Page 44: Conference Calls

    Conference Calls Conference Calls You can initiate and manage up to 12 audio conference calls on a Polycom Trio system and place video conference calls and view video streams for video-enabled participants. Tips for Conference Calls When you are in a conference call, follow these tips: •...
  • Page 45 Procedure • Hang Up. During a conference call, select Hold a Conference Call When you place a conference call on hold, you place all conference participants on hold. Procedure • Select Hold. Printed from Polycom, Inc. (http://documents.polycom.com) Page 45...
  • Page 46 If your system administrator has enabled the Conference Management feature, you can remove individual participants from a conference call. Procedure 1 During a conference call, select a conference participant. 2 Tap Hang Up. The participant is removed from the conference call. Printed from Polycom, Inc. (http://documents.polycom.com) Page 46...

  • Page 47: Video Calls On Polycom Trio Systems

    Polycom® EagleEye™ IV USB camera (Polycom Trio 8800 only) • Logitech C930e webcam If you do not have a USB camera connected to the Polycom Trio Visual+ when you receive video during calls, you can see your contact’s video, but your contact cannot see video from you. http://support.logitech.com/en_us/product/webcam-c930e-business...

  • Page 48: Video Call Settings

    Video Call Settings You can update video settings to change the way video calls display on your Polycom Trio system. Note that if you update settings during a call, the new settings apply to the next call and not the current call.

  • Page 49: Place A Video Call

    3 Select Save. Place a Video Call Depending on how the system is set up by your administrator, you can place a video call to one contact or add video during an audio call. Printed from Polycom, Inc. (http://documents.polycom.com) Page 49...

  • Page 50: Stop Sending Video

    Dial. 4 In the Call screen, tap Start Video, if video does not display automatically. Related Topics Video Calls on Polycom Trio Systems Place an Audio Call Stop Sending Video You can stop transmitting video at any time during a call.

  • Page 51: Adjust The Camera Position During A Call

    In the Call screen, tap Start My Video. Related Topics Video Calls on Polycom Trio Systems Adjust the Camera Position During a Call You can control the position of a Polycom camera during or before a video call. Procedure 1 Do one of the following: •...

  • Page 52: Switch Between Video And Content During Video Calls

    Switch Between Video and Content during Video Calls By default, when you or a video participant starts sharing content during a video call on Polycom Trio, the content automatically displays in place of participant video streams during the call. You can choose to display the video streams for participants or display any content being shared.

  • Page 53: Handling A Mixture Of Audio And Video Calls

    When you do not have a USB camera attached to the Polycom Trio Visual+, you can receive video, but you cannot send video. Video always displays when a contact can send video and the system is enabled to receive video.

  • Page 54: Store Camera Presets

    Store Camera Presets You can store camera presets during a call or when the Polycom Trio system is idle with a connected Polycom camera. Procedure 1 Do one of the following: • During a call, select Camera. • and select Camera.
  • Page 55 Related Topics Camera Presets on Polycom Trio Printed from Polycom, Inc. (http://documents.polycom.com) Page 55...

  • Page 56: Recording Audio Calls

    Recording Audio Calls You can connect a USB flash drive to a Polycom Trio system and record audio calls onto the drive. Recordings are stored as .wav files on the USB flash drive, and you can record up to four hours in one file.

  • Page 57: Pause A Recording

    Related Topics Recording Audio Calls Stop Recording You can choose to stop recording a call before the call ends. The recording also stops when the active call ends, no matter who ended the call. Printed from Polycom, Inc. (http://documents.polycom.com) Page 57...

  • Page 58: Browse Recorded Calls

    Recording Audio Calls Play a Recorded Call You can play back calls that you recorded on a USB drive connected to supported Polycom Trio. Note You cannot open and play recordings when you are in an active call or if you're recording a call.

  • Page 59: Pause And Resume Played Recordings

    Recording Audio Calls Stop Playing a Recording When you are finished listening to a recording, you can stop playing it by exiting the recording. Procedure • Select Exit. Related Topics Recording Audio Calls Printed from Polycom, Inc. (http://documents.polycom.com) Page 59...

  • Page 60: Rename A Recording

    Procedure 1 Navigate to Settings > Features > Removable Storage Media > Browse Recordings. A list of recordings display. 2 Select a recording. 3 Select Delete. Related Topics Recording Audio Calls Printed from Polycom, Inc. (http://documents.polycom.com) Page 60...

  • Page 61: Sharing Content On Polycom Trio

    Sharing Content on Polycom Trio When a Polycom Trio Visual+ is connected to a TV monitor and paired with a Polycom Trio 8500 or 8800 system, you can share content with in-room meeting participants and during audio or video calls.
  • Page 62 On a Mac computer, navigate to Finder then search for and run the People+Content IP application. 2 Enter the IP address or host name of the Polycom Trio system and the meeting password, if one is set. 3 Click Connect.

  • Page 63: Sharing Content From An Apple Device

    IP access is not allowed. Procedure 1 Connect a USB cable from the USB port on the Polycom Trio to the USB port on your computer. A folder with the People+Content IP application opens automatically. 2 If the application folder does not open automatically, on your computer, do one of the following: •...

  • Page 64: Sharing Content From A Windows Or Android Device

    Sharing content with Polycom Trio using AirPlay works similar to sharing your screen to Apple TV. For more information on using AirPlay, refer to the documentation for your Apple product. Note When you answer an incoming call with content while you’re sharing content wirelessly with AirPlay, your content stops showing, and the content with the connected call displays instead.

  • Page 65: Using The Calendar

    Using the Calendar When connected to Microsoft Exchange Server, you can view and join meetings scheduled in Microsoft Outlook from Polycom Trio or on the monitor connected to Polycom Trio Visual+ when paired with a Polycom Trio system. Open the Calendar You can access the calendar on Polycom Trio to view and join scheduled meetings.
  • Page 66 The Calendar displays scheduled meetings for the day, as shown next. Related Topics Using the Calendar Printed from Polycom, Inc. (http://documents.polycom.com) Page 66...

  • Page 67: View Meeting Details

    When you select a meeting on the calendar, you can view the meeting’s start and end time, location, organizer, invitees, and meeting description, as shown next. Procedure • On the calendar, select a meeting. Printed from Polycom, Inc. (http://documents.polycom.com) Page 67...

  • Page 68: Meeting Reminders

    Audible Once—An alert tone plays the first time a meeting reminder displays but does not play for any additional reminders. • Audible Always (default)—An alert tone plays each time a meeting reminder displays. Printed from Polycom, Inc. (http://documents.polycom.com) Page 68...

  • Page 69: Joining Calendar Meetings

    You can join any scheduled meeting from the calendar or from a meeting reminder. Related Topics Using the Calendar Join a Meeting from the Calendar You can join meetings from the Calendar or from Meeting Details. Printed from Polycom, Inc. (http://documents.polycom.com) Page 69...
  • Page 70 If the meeting organizer has provided alternate numbers you can use to join the meeting, you can view and use alternate numbers to join the meeting. Procedure 1 Tap Join on the meeting reminder and select More Actions. 2 In the Meeting Details screen, choose a number. Printed from Polycom, Inc. (http://documents.polycom.com) Page 70...

  • Page 71: Call Lists And Directories

    Recent Calls Recent Calls The Recent Calls list on Polycom Trio includes missed, received, and placed calls. Each list holds up to 100 entries. You can perform the following tasks from the Recent Calls list: •...

  • Page 72: Local Directory

    You can add and save contacts in the system's Local Directory, if allowed access by your system administrator. Your system administrator can set the Local Directory as read-only or require a password for access to the directory. Contact your system administrator for assistance accessing or updating the Local Directory. Printed from Polycom, Inc. (http://documents.polycom.com) Page 72...
  • Page 73 1 Navigate to Contacts > Local Directory. 2 In the Local Directory, select a contact. The Details screen is displayed with the contact’s name, number, and any additional information, such as a job title or email address. Printed from Polycom, Inc. (http://documents.polycom.com) Page 73...

  • Page 74: Local Directory Favorites

    Call Lists and Directories Add Favorites You can add any contact in the local directory as a favorite. When you add a contact as a favorite, the contact displays on the Home screen. Printed from Polycom, Inc. (http://documents.polycom.com) Page 74...

  • Page 75: Corporate Directory

    You can search for contacts in the Corporate Directory using either their first name or last name. Procedure 1 Navigate to Contacts > Corporate Directory. 2 In the search field, enter your search criteria and select Submit. Printed from Polycom, Inc. (http://documents.polycom.com) Page 75...
  • Page 76 1 In the Corporate Directory, search for a contact. 2 From the search results, select the contact and select View. 3 Select Save. 4 Enter any additional contact information and select Save. Local Directory Printed from Polycom, Inc. (http://documents.polycom.com) Page 76...

  • Page 77: Searching The Broadsoft Directory

    3 On the Advanced Search screen, choose to search for a contact by first name, last name, or a contact number. 4 In the search field, enter your search criteria and select Submit. 5 Choose your contact. A contact details screen is displayed. Printed from Polycom, Inc. (http://documents.polycom.com) Page 77...
  • Page 78 The first and last name and phone number of the contact are saved to the Contact Directory. You can go to the Contact Directory to see if the contact was saved correctly and to add additional contact information. Procedure • In the contact details screen, select Add to local directory. Printed from Polycom, Inc. (http://documents.polycom.com) Page 78...

  • Page 79: Voicemail And Pages

    Your system administrator can define up to 25 paging groups and assign a label to each group to identify the phones in the group, such as All, HR Dept, Shipping Staff, or Executives. Each group has one of the following priorities: Printed from Polycom, Inc. (http://documents.polycom.com) Page 79...

  • Page 80: Listen To Pages During Active Calls

    For pages that play automatically during a call, hold the call to hear only the page. ◦ For Pending pages, select Accept or hold the call. Related Topics Receiving Messages with Group Paging Printed from Polycom, Inc. (http://documents.polycom.com) Page 80...

  • Page 81: Receiving Pages When You're Not In An Active Call

    While a page plays, you can: • Hold the page. • End the page. This ends the page at your phone only. • Place a new call. Related Topics Receiving Messages with Group Paging Printed from Polycom, Inc. (http://documents.polycom.com) Page 81...

  • Page 82: Connecting Bluetooth And Usb Devices

    Place a Call over Bluetooth Make the System Visible to Nearby Bluetooth Devices Before you connect a Bluetooth device to a Polycom Trio system or NFC device to a Polycom Trio 8800 system, make sure the system is visible to nearby devices.

  • Page 83: Connect A Bluetooth Device

    Connecting Devices using Bluetooth Connect a Bluetooth Device You can connect a Bluetooth-capable mobile phone or tablet to a Polycom Trio system, if your system administrator has enabled Bluetooth on the system. The system can remember up to 10 previously paired devices. You cannot connect to a Bluetooth device when you are in a call.

  • Page 84: Play Audio From A Bluetooth Device

    Related Topics Connecting Devices using Bluetooth Play Audio from a Bluetooth Device You can use a Polycom Trio system as a Bluetooth speaker for music or videos played on your mobile phone or tablet. Procedure 1 Connect your mobile phone or tablet with the system.

  • Page 85: Minimum Hardware And Software Laptop Requirements

    Connect a USB Device or Laptop When connected to a laptop or mobile device, you can use the Polycom Trio™ as a microphone and speaker for audio and video calls, including Skype for Business calls, and to play media including music and videos.

  • Page 86: Setting Polycom Trio As Your Audio Device

    Set the System as Your Audio Device in RealPresence Desktop When your laptop is connected to a Polycom Trio system, you can set the system as your audio device input and output device in the RealPresence Desktop application to play audio from the meeting using the system speakers and use the system as your microphone.
  • Page 87 Set the System as the Default Device for Your Laptop When your laptop is connected to a Polycom Trio system, you can set the system as the default device for your laptop and play audio from music and videos using the system's speakers.

  • Page 88: Polycom Trio Settings

    Time and Date Display The time and date display in the status bar on Polycom Trio. When the phone cannot obtain a time and date, the time and date display flashes. If this happens, or if the time and date are incorrect, contact your system administrator.

  • Page 89: Set The Language

    2 Select Time & Date and select Disable. Set the Language Polycom phones support several languages that you can choose to display on the phone. Check with your system administrator to find out exactly which languages are supported on your phone.
  • Page 90 The backlight automatically turns on with any phone activity. By setting the Backlight Timeout, you can determine how long the phone should be idle before the backlight dims to its Backlight Idle intensity. By default, the backlight dims after the phone is idle for 40 seconds. Printed from Polycom, Inc. (http://documents.polycom.com) Page 90...

  • Page 91: Format Numbers

    Power-Saving Mode Power-Saving Mode By default, Polycom phones are set to enter power-saving mode and turn off the screen after being idle for a certain period of time to conserve energy. You can determine the period of time that the phone is idle before the screen turns off, and you can set different idle timeouts for office hours and off hours, such as evenings and weekends.
  • Page 92 4 Select Off Hours Idle Timeout and enter the number of minutes (1 to 10 minutes) the phone should wait during off-hours before starting power-saving mode. Printed from Polycom, Inc. (http://documents.polycom.com) Page 92...

  • Page 93: Control Where Audio Plays

    6 Select Save. Control Where Audio Plays When a Polycom Trio system is paired with Polycom Trio Visual+, you can choose to have audio play from the speakers on a Polycom Trio system or from the monitor or external speakers connected to Polycom Trio Visual+.
  • Page 94 Related Topics Polycom Trio Settings Features for Hearing-Impaired Users Printed from Polycom, Inc. (http://documents.polycom.com) Page 94...

  • Page 95: Maintaining Polycom Trio

    Additionally, your system administrator may want to troubleshoot the phone before you restart it. You do not need to restart the phone to update its configuration. Procedure 1 Navigate to Settings > Basic. 2 Select Restart Phone. A confirmation message is displayed. Printed from Polycom, Inc. (http://documents.polycom.com) Page 95...

  • Page 96: Update The Phone's Configuration

    You can test the display, microphones, and speaker. Contact your system administrator for instructions on how to perform these tests. Procedure 1 Navigate to Settings > Status > Diagnostics. Printed from Polycom, Inc. (http://documents.polycom.com) Page 96...

  • Page 97: Clean The Touchscreen

    Always use the dampened cloth to apply the solution; never apply the solution directly because it could seep inside the screen or stain the system. Do not use chemicals to clean the screen. Related Topics Maintaining Polycom Trio Printed from Polycom, Inc. (http://documents.polycom.com) Page 97...

  • Page 98: Accessibility Features

    Polycom products include a number of features to accommodate hearing, vision, or mobility-impaired users. Features for Hearing-Impaired Users Polycom phones include many features that enable users with hearing impairments to use various features on the phone. The following table lists the accessibility features for hearing-impaired users.

  • Page 99: Features For Mobility-Impaired Users

    Accessibility Features Set a Ringtone for Incoming Calls Features for Mobility-Impaired Users Polycom phones include features that enable users with mobility impairments to perform various functions on the phone. The following table lists the accessibility features for mobility-impaired users. Table 1. Accessibility Features for Mobility-Impaired Users...

  • Page 100: Features For Vision-Impaired And Blind Users

    Polycom Trio Hardware Features for Vision-Impaired and Blind Users Polycom phones include various features that enable users with visual impairments to use many of the features on the phone. The following table lists the accessibility features for visually-impaired and blind users.
  • Page 101 Related Topics Accessibility Features Backlight Intensity and Timeout Answer Calls Automatically Printed from Polycom, Inc. (http://documents.polycom.com) Page 101...

  • Page 102: Troubleshooting

    If yours or the far-end's video stream or content is not displaying on the monitor, you need to check the status of the Polycom Trio Visual+ and make sure the accessory is on and paired with the Polycom Trio system.

  • Page 103: Tips For Resolving Content Sharing Issues

    Related Topics Troubleshooting Tips for Resolving Content Sharing Issues If your content is not showing when sharing content on a Polycom Trio system, try one of the following solutions: • Make sure your device is on the same network as the room system.

  • Page 104: Set Log Levels

    You can access the phone reset option without the need for entering the Administrator's password. After the administrator configures this feature on the phone, you can reset the phone to factory default settings. Procedure • Navigate to Settings > Basic > Reset to Factory. Related Topics Troubleshooting Printed from Polycom, Inc. (http://documents.polycom.com) Page 104...

This manual is also suitable for:

Trio 8800Trio 8500Trio visual+

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