Transfer A Call Using Consultative Transfer; Cancel A Transfer; Forwarding Incoming Calls To A Contact; Forward An Incoming Call To A Contact - Polycom RealPresence Trio 8500 User Manual

Transfer a Call using Consultative Transfer

How you transfer a call using Consultative Transfer varies depending on the default transfer type set on
the RealPresence Trio system.
Procedure
1. During a call, do one of the following:
• If the default type is Consultative, select
from Recent Calls or Contacts. Select
contact.
• If the default type is Blind, tap
from Recent Calls or Contacts and select
contact.

Cancel a Transfer

If a contact does not answer the transfer or you want to remain speaking with the contact on your line,
you can cancel the transfer before it is complete.
Procedure
1. Select Cancel.
The call is not transferred and becomes active.

Forwarding Incoming Calls to a Contact

You can choose to forward an incoming call to a contact or forward all incoming calls to one of your
contacts.

Forward an Incoming Call to a Contact

You can forward an incoming call directly to a contact without answering the call.
You cannot forward calls in this way on shared lines.
Procedure
1. In the Incoming Call screen, tap
2. From the Call Forwarding screen, enter the forwarding number, and select Forward.

Forward All Incoming Calls to a Contact

You can set up your phone to forward all incoming calls to a contact using one of the following forwarding
types:
• Always—Forwards all incoming calls.
• No Answer—Forwards all unanswered incoming calls.
• Busy—Forwards incoming calls when you're in a call.
Polycom, Inc.
Consult and dial a number or select a contact
Complete Transfer after speaking with the
and select Consult. Dial a number or select a contact
Complete Transfer after speaking with the
and select Forward.
Audio Calls
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