Troubleshooting; Printing Quality; Unprinted Or Wrong Colors Printed Spot; Unprinted Horizontal Line - idp SMART-70 User Manual

5. Troubleshooting

5.1 Printing quality

5.1.1 Unprinted or wrong colors printed spot

The card surface is contaminated by foreign substance :

After checking the status of card, please change it
to another clean card.
The cleaning roller is contaminated :

After checking the cleaning roller. If the cleaning roller
is contaminated too much, please change a disposable
cleaning roller.
 Dust is too much in printer :
Please clean the inside of printer by using cleaning kit.

5.1.2 Unprinted horizontal line

 The print head is contaminated by foreign substance :
Please clean the print head by using cleaning kit.
 The print head is damaged :
Please contact the local supplier to replace the print head.
 The ribbon cartridge is improperly installed :
Please check the installation status of ribbon cartridge
and whether the print ribbon has wrinkles.

5.1.3 Blurry or unstable print

 Uneven or bad surface of card :
Please change cards.
 Too high or too low setting of color density :
The printing density of your printer must be adjusted. Please
contact the local supplier.
 The print head is contaminated by foreign substance :
Please clean the print head by using cleaning kit.
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Figure 106
Printing quality trouble 1
Figure 107
Printing quality trouble 2
Figure 108
Printing quality trouble 3