idp SMART-31R User Manual
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idp SMART-31R User Manual

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SMART Series
SMART-31S, SMART-31D, SMART-31R
User Manual
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Summary of Contents for idp SMART-31R

  • Page 1 SMART Series SMART-31S, SMART-31D, SMART-31R User Manual...
  • Page 2 IDP Reseller. The IDP Reseller will bear the costs of shipping and insuring the printer from the repair location to the address from which the printer was shipped.

  • Page 3: Table Of Contents

    Table of Contents 1. Introduction ................8 Printer outside features ......................8 1.2 Printer inside features ......................10 Ribbon cartridge features....................11 Display and Buttons ......................12 2. Printer installation ..............13 2.1. Connecting a power and a USB cable................13 2.2.
  • Page 4 6.1. Error Message ......................... 67 6.2. Cleaning the printer ........................ 71 6.3 TPH (Thermal Print Head) replacement ................75 6.4. Card movement ........................77 6.5. Printing quality ........................78 6.6. Magnetic stripe encoding ...................... 79 6.7. General operation ........................80 7.
  • Page 5 Figure 2 SMART-31 rear features ..................... 8 Figure 3 SMART-31S (Standard) ....................9 Figure 4 SMART-31D (Dual) ..................... 9 Figure 5 SMART-31R (Rewritable) ................... 9 Figure 6 SMART-31 Inside features ..................10 Figure 7 Ribbon cartridge features ..................11 Figure 8 SMART-31S Connection of power and USB cable ............ 13 Figure 9 SMART-31D Connection of power and USB cable ...........
  • Page 6 Figure 52 CardPrinterConfig Log-in ..................34 Figure 53 CardPrinterConfig start ................... 34 Figure 54 CardPrinterConfig – Card Printer Basic Setup ............35 Figure 55 Rewrite Density – SMART-31R ................37 Figure 56 Color density ......................37 Figure 57 Resin Black Density ....................38 Figure 58 Overlay density .......................
  • Page 7 Figure 73 Dynamic IP configuration ..................49 Figure 74 Static IP configuration ..................... 49 Figure 75 Network service configuration ................. 50 Figure 76 OCP configuration ....................50 Figure 77 Network user configuration ..................51 Figure 78 CardPrinterTest ...................... 52 Figure 79 Magnetic stripe encoding ..................55 Figure 80 Contact smartcard encoding ...................

  • Page 8: Introduction

    Introduction 1.1 Printer outside features For the user’s convenience, SMART-31 status can be seen through LED and the printer can be controlled by LED button. It takes a power via the 24V adaptor provided with the printer. Using USB and Network port, it is communicated with the user’s PC The following shows the outside functional features found on the printer.

  • Page 9: Figure 3 Smart-31S (Standard)

    SMART-31D (Figure.4) has a flipper which can enable to print in both sides. SMART-31D can print the both side of the card with the encoding. SMART-31R (Figure.5) is the rewritable card printer. It can rewrite on rewritable card in single side with encoding.

  • Page 10: Printer Inside Features

    1.2 Printer inside features In SMART printer, the ribbon is installed by a ribbon cartridge which can be used semi permanently. The following shows the inside functional features found on your SMART-31 printer. ④ ③ ② ① Figure 6 SMART-31 Inside features ①...

  • Page 11: Ribbon Cartridge Features

    1.3 Ribbon cartridge features SMART-31 printer uses the same ribbon cartridge as a SMART-30’s. (However, the ribbon for SMART-31 is incompatible with SMART-30’s. The color of gear part of the ribbon for SMART-31 is gray.) ① Ribbon cartridge ④ ② ③...

  • Page 12: Display And Buttons

    1.4 Display and Buttons The status of SMART-31 is displayed on the Watchman program of the Windows tray. The simple status of SMART-31 is displayed by color of LED. It is red when boot up. It is changed to ‘System Ready’ if the printer is fine. It is change to ‘Printing’ when the printer is working.

  • Page 13: Printer Installation

    2. Printer installation 2.1. Connecting a power and a USB cable SMART-31S / 31R Connect the power and USB cable as the below picture. Please refer to the ‘Network Configuration’ if you use the LAN connection. Figure 8 SMART-31S Connection of power and USB cable SMART-31D Connect the power and USB cable after turning the printer on its side as the below picture.

  • Page 14: Fitting The Ribbon

    2.2. Fitting the ribbon Before printing, prepare the related items such as a card, a ribbon and a cleaning roller. In this section we invite you to know the proper method of installing the ribbon and the cleaning roller into the printer. (1) Turn off the printer (2) Open the printer top cover by pressing the top cover open button.

  • Page 15: Figure 12 Loading The Ribbon 1

    (4) Install a ribbon into the ribbon cartridge as the right picture. Figure 12 Loading the ribbon 1 (5) Insert the supply side of the ① ribbon to no.1 hole and press the ③ opposite (no.2). Insert the take-up side of the ribbon same method to no.3 and no.4.

  • Page 16: Figure 16 Installing The Ribbon Cartridge

    (8) Install the ribbon cartridge into the printer after installing the ribbon with a cleaning roller to the cartridge. Figure 16 Installing the ribbon cartridge (9) Close the top cover (If it is not closed properly, check the installation state of the ribbon cartridge.) Figure 17 Close Top Cover...

  • Page 17: Loading The Cards

    2.3. Loading the cards This section shows how to load the plastic cards. (1) Open the input hopper cover. Release two screws, insert a card to use and fix screws after adjust the card thickness device. 0.4mm and 0.8 mm cards are supported. (Caution! If the adjustment is not correct, it will make some error.

  • Page 18: Figure 21 Loading The Cards 1

    (3) Stand the stack of cards vertically after separating Figure 21 Loading the cards 1 (4) Load the cards on the input hopper properly and close the hopper cover. Figure 22 Loading the cards 2 (5) When insert each one card, insert the card to the end as left picture (Caution! If the printer has a lock device,...

  • Page 19: The Withdrawal Of Printed Cards

    2.4. The withdrawal of printed cards. Printed cards are passed out to the stacker of front bottom side of SMART-31 printer. Figure 25 SMART-31 Withdrawal a card SMART-31’s stacker can be divided as following image. so you can withdraw the printed cards easily.

  • Page 20: Driver Installation (Windows 7 / 8 / 10)

    2.5. Driver installation (Windows 7 / 8 / 10) (1) Please insert the installation CD. Please choose language and click “Driver Install”. Figure 27 Install Win7 driver 1 (2) When “User Account Control” window is opened, click “Yes” Figure 28 Install Win7 driver 2 (3) STEP 1: Please turn off printer if it is connected to PC.

  • Page 21: Figure 30 Install Win7 Driver 6

    (4) STEP 2: When you click “Next”, the driver installation will be ready. Figure 30 Install Win7 driver 6 (5) STEP 3: USB Please click “Next” if printer is connected to USB only. If you want to install the driver for a printer connected to network, please select the “TCP/IP Network port”...

  • Page 22: Figure 33 Install Win7 Driver 10

    Sound”. Please check if “IDP SMART-31 Card Printer” is created. Figure 35 Install Win7 driver 12 (10) Please click the right mouse button after cursor is placed on “IDP SMART-31 Card Printer” icon. Click “Printer properties”. Figure 36 Install Win7 driver 13...

  • Page 23: Figure 37 Install Win7 Driver 14

    (11) Please select “general” tab and click “Print test page” in “IDP SMART-31 Card Printer Properties” window. Figure 37 Install Win7 driver 14 (12) Please check test card if it is printed properly and click “Close” if a card is printed properly.

  • Page 24: Driver Configuration

    3. Driver configuration 3.1. Printer Properties To check printer properties, you need to open printer driver. Please open “Devices and Printers” and right-click “IDP SMART-31 Card Printer”. Click “Printer Properties”. (1) Printing Preferences Please click “Preferences…” shown on the bottom of the left picture.

  • Page 25: Figure 41 Input / Output

    (3) Input / Output [ Supply Tray ] Supply : You can select “Auto” if SMART- 31 has 1 input hopper. Please select the hopper if it has a multi hopper. Tray : You can select “CR-80” because SMART-31 supports CR80 cards only. Figure 41 Input / Output (4) Printing Do Printing : You can select printing or...

  • Page 26: Figure 43 Encoding

    partially for the print area only. Printing speed can be faster than standard mode. Dither : There are 3 possible selections, Threshold, Random, and Diffusion Dither. It is performed with K and KO ribbon only. (Please select “Diffusion Dither” for high quality.) Ribbon Save : K ribbon Split : You can set the both...

  • Page 27: Figure 44 Magnetic Encoding Advanced Option

    (6) Encoding Advanced Option Card Stripe Side : The location of magnetic stripe [Bottom / Top] Before Flip : Do flipping before encoding [No / Yes] After Flip : Do flipping after encoding [No / Yes] Figure 44 Magnetic Encoding Advanced Option ...

  • Page 28: Advanced Options

    3.2. Advanced Options To change the detailed configuration, In the ‘Layout’ tab shown, Please click “Advanced…” shown on the bottom of the ‘Layout’ tab of the ‘Preferences’  Print Quality : To the print quality(DPI). You can select one among 300 x 300 dpi, 300 x 600 dpi and 300 x1200 dpi.
  • Page 29  Resin Black(K) Processing: Set criteria for resin black processing. Text [0:100]: to set density criteria for extracting black objects Dot [0:100]: to set density criteria for extracting black dots Threshold [0:100]: to set density criteria on dithering Dithering Degree [0:100]: to set sharpness on dithering Resin Extraction: You can set the method to extract resin black when you use design programs.
  • Page 30 Wait at External Module Contactless Encoding Position [On/Off]: to set whether to wait at the External RF encoder or not  Card Side [Front/Back]: to set the direction of card when waiting  Wait Position [-100:100]: to set the position of card to wait from the criteria position.

  • Page 31: Other Settings

    3.3. Other settings (1) Sharing You can share a printer with Sharing tab via Network. Default is unchecked “Share this printer”. Figure 46 Printer sharing (2) Ports Port tab shows which port is connected with SMART-31. SMART-31 has connection with USB Virtual printer port as left picture because SMART-31 uses USB connected to PC.

  • Page 32: Figure 48 Advanced

    (3) Advanced It is available for Working Time setting, Priority order, Spool print etc. in “Advanced” tab. “Advanced” setting follows MS Windows standard. If you want to change the setting, please refer to the Window manual. (It is recommended to maintain default.) Figure 48 Advanced (4) Color Management In “Color management”...

  • Page 33: Figure 51 Service

    (6) Service You can recognize the modules to connect, printer serial, printer ID, driver version, firmware version, type of ribbon & balance and printer’s status. You can print the “technical support sheet” on a card to check printer’s setup value. To clean printer, please insert a cleaning card in a hopper and click “Clean Printer”.

  • Page 34: Utilities

    4. Utilities 4.1. Card Printer Config SMART-31 is produced with optimized setting. You need to adjust setting value if required or spare parts are replaced using CardPrinterConfig in our Installation CD. You can adjust following settings with CardPrinterConfig. (1) Run CardPrinterConfig Password input window is displayed when you run this program.

  • Page 35: Figure 54 Cardprinterconfig - Card Printer Basic Setup

    CardPrinterConfig – Card Printer Basic Setup ① To show connected printers Device: You can select a printer using pull-down menu. “IDP SMART-31 Card Printer” is a name of printer. “SMART1” is printer ID, “USB005” is connected port. If you connect the Network printer, please check the “Allow Network Printer” and select in the pull-down menu.
  • Page 36 ③ Click “Card Printer” tab.(If laminator or flipper is installed, you can setup laminator or flipper setting value by “Laminator” tab or “Flipper” tab.. ④ To show firmware version, serial number of printer and serial number, resister & type of print head.

  • Page 37: Figure 55 Rewrite Density - Smart-31R

    Figure 55 Rewrite Density – SMART-31R YMC Density: To set color density. Please maximize YMC density as you can, which enables to express range of color and vivid images. If it is too strong, green or red marks are appeared. If it is too weak, the print quality will be dull.

  • Page 38: Figure 57 Resin Black Density

    Figure 57 Resin Black Density Overlay Density: To set overlay density. Please set it when overlay is printed on surface regularly. If it is too strong, it is hazy and marks are appeared. If it is too weak, overlay panel is not printed edge areas. You can check it with printed card under the light.

  • Page 39: Figure 59 Cardprinterconfig - Card Printer Advanced Setup

    (3) Card Printer Advanced Setup You can set more values. ① ② ③ ④ Figure 59 CardPrinterConfig – Card Printer Advanced Setup ① You can set Printer ID, PC serial, Print head and Magnetic encryption key. Change Printer ID: When SMART-31 is used by SDK, you can set unique ID for SMART- 31 printer regardless of whether it is connected by USB or what IP address is.
  • Page 40 Set Mag. Encrypt Key: One of security function. When you use SDK, you can encrypt magnetic stripe encoding data transmitted by USB. You can define and save the encryption key to SMART-31 using “Set Mag. Encrypt Key”. ② To show how many cards are issued with SMART-31 printer. “Total Issue Count” is the number of issued cards from factory shipment, “User Issue Count”...
  • Page 41 SBS Only: Please enable it when you issue cards with software programed by SDK. This option disables printer device driver. Safe Head Heat: Set not to print if the print head is overheated. Cleaning Warning: Set to show the ‘Do cleaning’ message periodically Use USB Serial: When SMART-31 is connected to USB, it transmits the USB serial number to PC.

  • Page 42: Figure 60 Cardprinterconfig - Flipper Setup

    (4) Flipper Setup This ‘Flipper’ tab is shown when the flipper option is installed. ① ② Figure 60 CardPrinterConfig – Flipper Setup ① To show installed flipper Firmware version and serial number of flipper ② To set configuration of flipper Device Attribute: Basic attribute of flipper Card In Speed: Set the speed of inputting a card into a flipper Set the speed of moving a card...

  • Page 43: Network Configuration

    4.2. Network configuration (1) Connecting network port The printer which installed with network option has a port for network connection as shown in the left picture. ① Power Switch ② Power Supply Connector ③ Network Port ④ USB Port ① ② ③ ④ Figure 61 Rear view of SMART-31 printer 1 Please connect network cable (RJ45) to a printer.

  • Page 44: Figure 63 Running The Netadmin

    (2) Network configuration NetAdmin is run as the Pic.72 after ① turning on SMART-31 network ② printer. ③ ① Printer Connection Status Searches local network, finds and shows available network printer. ② Network Module Management Searches connected encoder on network module. Reboots, Resets network module.

  • Page 45: Figure 65 Connecting To Usb Port

    If you are unable to find printer in local network, please connect printer by USB. You can setup network by USB. When you click Refresh, you can find a printer connected by USB as shown in the left picture..  You don’t need to install device driver for network configuration by USB.

  • Page 46: Figure 67 Usb Port State

    “USB port state” shows USB device status connected on network module.  Network module has 4 USB ports.  Network module supports PC/SC. When you install the encoders that support PC/SC on network module, you can recognize the status of encoders. Figure 67 USB port state “Reboot module”...

  • Page 47: Figure 69 Reset To Default

    “Reset to default” resets to default and reboot network module.  Please click “Yes” when pop-up window comes out for reset.  It takes 1 minute to reboot.  Please click “Refresh” after reboot. When proper printer shown, please connect printer by clicking “Connect”. Figure 69 Reset to default “Upgrade firmware”...

  • Page 48: Figure 71 Upgrading The Firmware 2

     Warning box will be shown during firmware upgrade for network module.  It is recommended not to do other work during firmware upgrade for system reliability.  Please do not turn off a printer until the upgrade is completed. Figure 71 Upgrading the firmware 2 ...

  • Page 49: Figure 73 Dynamic Ip Configuration

    If you setup network automatically, please choose DHCP.  Please select DHCP or Static.  “DHCP” is default for SMART-31 printer.  Please enter values for “IP”, “Network Mask”, and “Gateway”. Click “Set Configuration”.  Static IP is recommended. DHCP server assigns IP address automatically but this IP address is temporary, so the IP address may be changed.

  • Page 50: Figure 75 Network Service Configuration

    You can change Service Configuration.  SMART-31 network printer provides 3 kinds of service (change “USB Spool”, “Network Spool” and “Network SDK”). You can select and change the service according to the need.  In “Network SDK”, you can control the printer and print a card well, and the printer supports SSL (Secure Sockets Layer) and User Authentication for...

  • Page 51: Figure 77 Network User Configuration

    You can add, change, delete User and change its password.  “admin” is administrator and you can’t delete this account. Please don’t forget password for “admin”  “Get User”: shows available users  “Add User”: makes new user  “Del User”: deletes selected user ...

  • Page 52: Cardprintertest

    ⑦ Figure 78 CardPrinterTest ① Select Printer: select printer to test. In the picture, “IDP SMART-31 Card Printer” is the Printer name, SMART1 is the Printer ID, and USB005 is the connected port. ② Control : To execute each step to test...
  • Page 53 ③ Print: Print test with CSD file which is designed by Smart ID program. ④ Batch Start: Repeat selected encoding test by “⑤ Encoding” ⑤ Encoding: Encode Magnetic Stripe, Contact Card, Contactless Card ⑥ Printer Status: Check printer status. ⑦ Message: Description of status by log. (2) Select printer and control When you execute CardPrinterTest, it will search connected printers by USB and Network automatically and SMART-31 printer connected to USB has higher priority.
  • Page 54 where you define position, and “from Out” is to move a card from the card out sensor to where you define position.  Rotate Rotator is to flip over a card in the printer installed flipper. “Auto” is to move a card from printer to flipper and flip over a card and move a card to the printing position automatically.

  • Page 55: Figure 79 Magnetic Stripe Encoding

    In the Setting, “Retry” is to retry the encoding test when the error occurred. “Prompt on Error” is to display Pop up Message when the error occurred. If not, Error number will be counted without message. The number of error is displayed at Error section. (5) Encoding Magnetic: Magnet Stripe Encoding “Read”...
  • Page 56 IC(PC/SC) : Contact Smartcard Encoding In SMART-31 printer, a contact smartcard encoder can be installed and SMART-31 printer supports the contact smartcard encoder in the printer inside. “IC(PC/SC)” is to test a contact smartcard encoding. “ICH Contact” is to bring the encoder head into contact with the IC chip of smartcard physically.

  • Page 57: Figure 80 Contact Smartcard Encoding

    Figure 80 Contact smartcard encoding RF(PC/SC) : Contactless Smartcard Encoding In SMART-31 printer, a contactless smartcard encoder can be installed and SMART-31 printer has the internal and external contactless smartcard encoder. RF(PC/SC) is to read and write the contactless smartcard. Using internal encoder, the printer brings a card into the printer from input hopper and encodes a smartcard.

  • Page 58: Figure 81 Contactless Smartcard Encoding

    “Load APDU” is to read the stored APDU commands. “Save APDU” is to save the displayed APDU commands. “Clear APDU” is to clear the APDU section. “Send APDU” is to run the APDU commands. Batch process repeats the following steps sequentially, Card “IN”  Move “RF”  RF “Connect”...

  • Page 59: Firmware Update

    4.4. Firmware update When you run the CardPrinterFirmware, you can see the pop-up window. CardPrinterFirmware Menu Device: Select the local printer that you want to upgrade. Card Printer / Flipper / Laminator: Select the device you want upgrade. Device Version: Displays the current firmware version of selected printer.

  • Page 60: Figure 84 Update Firmware

    Firmware Update  Click “Update” button to upgrade automatically, then the printer is upgraded after rebooting.  In case there are some problems in the automatic upgrade, you click “Manual Update” and can see the pop-up widow as below picture. It shows procedure of manual upgrade.

  • Page 61: Optional Device Driver Installation

    5. Optional device driver installation In SMART-31 printer, you can install the optional devices that encode contact smartcard or contactless smartcard. If your purchased SMART-31 printer has optional devices, you should also install the smart card reader drivers. 5.1. Contact smartcard reader In SMART-31 printer, you can install the two types of optional devices which are contact smartcard reader.

  • Page 62: Figure 86 License Agreement

    (2) License agreement The license agreement window is shown. Check at the agreement and click “Next”. Figure 86 License agreement (3) Installation The installation message is shown as the picture. Click “Install” to install driver. Figure 87 Installing the contact smartcard reader driver...

  • Page 63: Figure 88 Completing The Smartcard Reader Driver Installation

    (4) Complete installation When the installation is completed, the window is shown. Click the “Finish” to complete the installation steps. Figure 88 Completing the smartcard reader driver installation...

  • Page 64: Contactless Smartcard Reader

    5.2. Contactless smartcard reader In SMART-31 printer, you can install the two types of smartcard reader which are internal contactless smartcard reader and external contactless smartcard reader. If you have one or more contactless smartcard reader devices on your printer, you should install the contactless smartcard device driver as in the following, and connect SMART-31 printer to your PC.

  • Page 65: Figure 90 Installation Method Selection

    (2) Choose the installation method At the window as the picture, select “Install from a list or specific location” and click “Next”. Figure 90 Installation method selection (3) Driver location Insert the smartcard installation CD and find “\Options\ Omnikey 5121” directory on your CD.

  • Page 66: Figure 92 Completing The Driver Installation

    (4) Complete installation When the installation is completed, the window as the Pic121 is shown, click “Finish” to complete the installation steps. Figure 92 Completing the driver installation...

  • Page 67: Troubleshooting

    6. Troubleshooting 6.1. Error Message SMART-31 printer shows the error message in the LCD display when it occurs. Click the Left button to retry or the right button to cancel an operation. The following shows the error message on your Smart Printer. For checking a status of printer, please use a CardPrinterTest or CardPrinterDiagnostics in the Utilities folder of Install CD.
  • Page 68 -. Check the state of the Cable between a module and a main board -. Check the operating state of the IC Motor The printer can’t search the ribbon panel in printing or booting up -. Check the operating state of the Ribbon Motor Ribbon Seek Err -.
  • Page 69 -. Check the rollers, encoders and cards, and clean them if they are polluted Error occurs while initializing Init Error -. Check the status of installation of ribbon and laminating film -. Check the laminator turning on if the laminator is installed Fail to communicate between a printer and a flipper/laminator DeviceCon Error -.
  • Page 70 The password is not correct Wrong Password -. Input the correct password -. Contact the place of purchase if you forget the password Failed to execute a command of the printer -. Replace the USB cable USB SetCommandFail -. Change the USB port in the PC -.

  • Page 71: Cleaning The Printer

    6.2. Cleaning the printer To maintain the best condition of SMART-31 printer, you must clean the printer periodically. If you use the exclusive long cleaning card as the picture, you can clean the printer easily. For purchase the exclusive long cleaning card, ask to SMART-31 printer provider. Figure 93 Exclusive long cleaning card for SMART-31 printer If the exclusive long cleaning card is ready, click the “Clean Printer”...

  • Page 72: Figure 95 Printer Cleaning Step 1

    Step 1. Connect the SMART-31 printer to PC and turn it on, and prepare the exclusive long cleaning card. Figure 95 Printer cleaning Step 1 Step 2. Open the hopper and top cover and remove the card and ribbon cartridge. Figure 96 Printer cleaning Step 2...

  • Page 73: Figure 97 Printer Cleaning Step 3

    Step 3. Insert the exclusive long cleaning card into the printer through input hopper. When the exclusive long cleaning card is inserted to the cleaning roller, it will be move automatically. It is normal that the exclusive long cleaning card is inserted to the ends and rollers are moving to clean.

  • Page 74: Figure 99 Printer Cleaning Step 5

    Step 5. Wait until the cleaning is completed. When the cleaning is completed, the exclusive long cleaning card will be ejected automatically as the picture. Figure 99 Printer cleaning Step 5 Step 6. Remove the exclusive long cleaning card and install ribbon cartridge into the printer. Figure 100 Printer cleaning Step 6...

  • Page 75: Tph (Thermal Print Head) Replacement

    6.3 TPH (Thermal Print Head) replacement Check the serial number and the resistance of new Thermal Print Head as the Picture. TPH type: A = KEE, B = KPE Serial No.: see the red box. TPH resistance: see the green box. Figure 101 Thermal Print Head 2.

  • Page 76: Figure 103 Print Head Replacement

    4. Replacing the new Print Head Step1: Remove the old Print Head from the top cover. (1) Turn off the printer and open the top cover. (2) Hold the Print Head and press the locked hook, then the Print Head is disconnected..

  • Page 77: Card Movement

    6.4. Card movement 6.4.1. Cards can’t enter into the printer from input hopper.  Non-standard cards or bad cards. Change the cards. You can use only ISO CR-80 card (54mm x 86mm).  Card thickness control lever is set improperly. Regulate the card thickness control lever to fit the current card thickness.

  • Page 78: Printing Quality

     Printer setting is changed or is not proper. Please contact the local supplier.  The transfer roller or the printing roller is contaminated with the dust and dirt. Remove the dust and dirt with the cleaning kit as section 6.1. ...

  • Page 79: Magnetic Stripe Encoding

     Uneven or bad card surface. Change the card.  Too high or low setting of the color density. Please contact the local supplier. The color density default of your printer needs to be changed.  The printer head is contaminated with the Figure 107 Printing quality trouble 3 dust and dirt.

  • Page 80: General Operation

    6.6.1. Magnetic encoding error.  The magnetic head is contaminated with the dust and dirt. Clean the magnetic head with the cleaning kit.  The magnetic encoding data is not transmitted or the wrong data is transmitted. Check the setting of the program and the driver and the magnetic encoding data you transmitted.
  • Page 81  Snapped ribbon. Open the top cover and take out the cartridge. After putting the snapped pieces on together, install the cartridge again. 6.7.3. Printer doesn’t operate even if the printing data has been transmitted. Check the following.  Printer power off. Check the power.

  • Page 82: Specification

    7. Specification Model SMART-31S SMART-31D SMART-31R Printing Print Type Dye-Sublimation Thermal Transfer Print Area Edge to Edge Resolution 300dpi Dual Side Printing Option (with Flipper) Card Card Feeding Automatic Card Size ISO CR80 Card Thickness 0.38mm (15mil), 1.0mm (40mil) Rewritable...
  • Page 83 The RFID Tag is used for the security and the recognition of the ribbon. To get the optimized printing quality on the printed card, the genuine ribbon of IDP should be used to print cards by using SMART printer. SMART printer can recognize the genuine ribbon by reading the encoded information on the RFID Tag of the ribbons.

This manual is also suitable for:

Smart-31sSmart-31dSmart series

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