idp SMART-21S User Manual
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idp SMART-21S User Manual

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SMART Series
SMART-21S, SMART-21R
User Manual
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Summary of Contents for idp SMART-21S

  • Page 1 SMART Series SMART-21S, SMART-21R User Manual...
  • Page 2 IDP Reseller. The IDP Reseller will bear the costs of shipping and insuring the printer from the repair location to the address from which the printer was shipped.

  • Page 3: Table Of Contents

    Table of Contents 1. Introduction ................8 Printer outside features ......................8 1.2 Printer inside features ......................10 Ribbon cartridge features....................11 Display and Buttons ......................12 2. Printer installation ..............13 2.1. Connecting a power and a USB cable................13 2.2.
  • Page 4 5.4. Card movement ........................57 5.5. Printing quality ........................58 5.6. Magnetic stripe encoding ...................... 60 5.7. General operation ........................60 6. Specification ................62...
  • Page 5 Table of Figures Figure 1 SMART-21 front features ........................8 Figure 2 SMART-21 rear features ......................... 8 Figure 3 SMART-21S (Standard) .......................... 9 Figure 4 SMART-21R (Rewritable) ........................9 Figure 5 SMART-21 Inside features ........................10 Figure 6 Ribbon cartridge features ........................11 Figure 7 Watchman Pop-up ...........................
  • Page 6 Figure 27 Install Windows driver 7 ........................21 Figure 28 Install Windows driver 8 ........................21 Figure 29 Install Windows driver 9 ........................21 Figure 30 Install Windows driver 10 ........................22 Figure 31 Install Windows driver 11 ........................22 Figure 32 Install Windows driver 12 ........................
  • Page 7 Figure 54 CardPrinterTest ............................42 Figure 55 Magnetic stripe encoding ........................45 Figure 56 Run CardPrinterFirmware ........................46 Figure 57 Select Firmware ............................. 47 Figure 58 Update Firmware ........................... 47 Figure 59 Exclusive long cleaning card for SMART-21 printer ............... 51 Figure 60 Printer cleaning start ..........................

  • Page 8: Introduction

    Introduction 1.1 Printer outside features For the user’s convenience, SMART-21 status can be seen through LED and the printer can be controlled by LED button. It takes a power via the 24V adaptor provided with the printer. Using USB and Network port, it is communicated with the user’s PC The following shows the outside functional features found on the printer.

  • Page 9: Figure 3 Smart-21S (Standard)

    There are three models in SMART-21 card printer series such as SMART-21S, SMART-21R. SMART-21S (Figure.3) is the standard card printer. It can be printed in single side with the encoding. This manual is prepared based on SMART-21S. SMART-21R (Figure.4) is the rewritable card printer. It can rewrite on rewritable card in single side with encoding.

  • Page 10: Printer Inside Features

    1.2 Printer inside features In SMART-21 printer, the ribbon is installed by a ribbon cartridge which can be used semi permanently. The following shows the inside functional features found on your SMART-21 printer. ③ ② ① Figure 5 SMART-21 Inside features ①...

  • Page 11: Ribbon Cartridge Features

    1.3 Ribbon cartridge features ① Ribbon cartridge ④ ② ③ ② Take up parts ① ③ Supply parts ④ Disposable cleaning roller Figure 6 Ribbon cartridge features ① Ribbon cartridge -. Install a ribbon and a disposable cleaning roller provided with the ribbon. -.

  • Page 12: Display And Buttons

    1.4 Display and Buttons The status of SMART-21 is displayed on the Watchman program of the Windows tray. The simple status of SMART-21 is displayed by color of LED. It is red when boot up. It is changed to ‘System Ready’ if the printer is fine. It is change to ‘Printing’ when the printer is working.

  • Page 13: Printer Installation

    2. Printer installation 2.1. Connecting a power and a USB cable Connect the power and USB cable as the below picture. Figure 8 SMART-21 Connection of power and USB cable...

  • Page 14: Fitting The Ribbon

    2.2. Fitting the ribbon Before printing, prepare the related items such as a card, a ribbon and a cleaning roller. In this section we invite you to know the proper method of installing the ribbon and the cleaning roller into the printer. (1) Turn off the printer (2) Open the printer top cover by pressing the top cover open button.

  • Page 15: Figure 11 Loading The Ribbon 1

    (4) Install a ribbon into the ribbon cartridge as the right picture. Figure 11 Loading the ribbon 1 (5) Insert the supply side of the ① ribbon to no.1 hole and press the ③ opposite (no.2). Insert the take-up side of the ribbon same method to no.3 and no.4.

  • Page 16: Figure 15 Installing The Ribbon Cartridge

    (8) Install the ribbon cartridge into the printer after installing the ribbon with a cleaning roller to the cartridge. Figure 15 Installing the ribbon cartridge (9) Close the top cover (If it is not closed properly, check the installation state of the ribbon cartridge.) Figure 16 Close Top Cover...

  • Page 17: Loading The Card

    2.3. Loading the card This section shows how to feed the plastic card. (1) Insert a card into the card slot. The card will be automatically moved into the standby position and ready to print. Or if click the "Print" button on the PC before inserting, the printer's LED Button blinks and waits until card to be supplied.

  • Page 18: The Withdrawal Of Printed Card

    2.4. The withdrawal of printed card. Printed cards are passed out to the card slot of SMART-21 printer. Figure 20 SMART-21 Withdrawal a card...

  • Page 19: Driver Installation (Windows 7 / 8 / 10)

    2.5. Driver installation (Windows 7 / 8 / 10) (1) Please insert the installation CD. Figure 21 Install Windows driver 1 (2) Please choose language and click “Driver Install”. Figure 22 Install Windows driver 2 (3) When “User Account Control” window is opened, click “Yes”...

  • Page 20: Figure 24 Install Windows Driver 4

    (4) STEP 1: Please turn off printer if it is connected to PC. Please click “Next”. When you click “Next”, older driver will be removed automatically. This process will take several minutes to remove older driver. You can select the languages by selecting the combo box as shown on the left picture.

  • Page 21: Figure 27 Install Windows Driver 7

    (7) Please turn on the printer (Caution! Connect the USB Cable to the computer before Power on the printer.) Figure 27 Install Windows driver 7 (8) When driver installation is completed, please click “Close” Figure 28 Install Windows driver 8 (9) Insert a card into the card slot.

  • Page 22: Figure 30 Install Windows Driver 10

    Sound”. Please check if “IDP SMART-21 Card Printer” is created. Figure 30 Install Windows driver 10 (11) Please click the right mouse button after cursor is placed on “IDP SMART-21 Card Printer” icon. Click “Printer properties”. Figure 31 Install Windows driver 11 (12) Please select “general”...

  • Page 23: Driver Configuration

    3. Driver configuration 3.1. Printer Properties To check printer properties, you need to open printer driver. Please open “Devices and Printers” and right-click “IDP SMART-21 Card Printer”. Click “Printer Properties”. (1) Printing Preferences Please click “Preferences…” shown on the bottom of the left picture.

  • Page 24: Figure 36 Input / Output

    (3) Input / Output [ Supply Tray ] Supply : You can select “Auto” if SMART- 21 has 1 input hopper. Please select the hopper if it has a multi hopper. Tray : You can select “CR-80” because SMART-21 supports CR80 cards only. Figure 36 Input / Output (4) Printing Do Printing : You can select printing or...

  • Page 25: Figure 38 Encoding

    Partial : Partial print mode. It is printed partially for the print area only. Printing speed can be faster than standard mode. Color Sense : Set print image’s color sense. Dither : There are 3 possible selections, Threshold, Random, and Diffusion Dither. It is performed with K and KO ribbon only.

  • Page 26: Figure 39 Magnetic Encoding Advanced Option

    (7) Encoding Advanced Option Card Stripe Side : The location of magnetic stripe [Bottom / Top] Before Flip : Do flipping before encoding [No / Yes] After Flip : Do flipping after encoding [No / Yes] Figure 39 Magnetic Encoding Advanced Option ...

  • Page 27: Advanced Options

    3.2. Advanced Options To change the detailed configuration, In the ‘Layout’ tab shown, Please click “Advanced…” shown on the bottom of the ‘Layout’ tab of the ‘Preferences’  Reset Default Values: Reset to default.  Color Correction: You can correct gamma for colors. You need to use CardPrinterConfig to adjust color densities.
  • Page 28  Black Object: to extract resin black automatically for text, line, box, circle, binary images, etc.  Black Text: to extract resin black for text only  Black Dots: to extract resin black for all of black  Black Dots only: to extract resin black for all of black and not to print on color panels ...
  • Page 29  Wait Position [-100:100]: to set the position of card to wait from the criteria position. Unit is 0.1mm  Wait Time [0:1000]: to set time to wait. Unit is second...

  • Page 30: Other Settings

    3.3. Other settings (1) Sharing You can share a printer with Sharing tab via Network. Default is unchecked “Share this printer”. Figure 40 Printer sharing (2) Ports Port tab shows which port is connected with SMART-21. SMART-21 has connection with USB Virtual printer port as left picture because SMART-21 uses USB connected to PC.

  • Page 31: Figure 42 Advanced

    (3) Advanced It is available for Working Time setting, Priority order, Spool print etc. in “Advanced” tab. “Advanced” setting follows MS Windows standard. If you want to change the setting, please refer to the Window manual. (It is recommended to maintain default.) Figure 42 Advanced (4) Color Management In “Color management”...

  • Page 32: Figure 45 Service

    (6) Service You can recognize the modules to connect, printer serial, printer ID, driver version, firmware version, type of ribbon & balance and printer’s status. You can print the “technical support sheet” on a card to check printer’s setup value. To clean printer, please insert a cleaning card in a hopper and click “Clean Printer”.

  • Page 33: Utilities

    SMART-21 is produced with optimized setting. You need to adjust setting value if required or spare parts are replaced using CardPrinterConfig in the “Utilities package”. (Available for download at www.idp-corp.com) You can adjust following settings with CardPrinterConfig. (1) Run CardPrinterConfig Password input window is displayed when you run this program.

  • Page 34: Figure 48 Cardprinterconfig - Card Printer Basic Setup

    CardPrinterConfig – Card Printer Basic Setup ① To show connected printers Device: You can select a printer using pull-down menu. “IDP SMART-21 Card Printer” is a name of printer. “SMART” is printer ID, “USB001” is connected port. If you connect the Network printer, please check the “Allow Network Printer”...
  • Page 35 ③ Click “Card Printer” tab. ④ To show firmware version, serial number of printer and serial number, resister & type of print head. ⑤ To show print area. It shows for user convenience. exaggeratingly ⑥ To set print area. Please set it properly to print on an entire card because SMART-21 is a direct thermal card printer.

  • Page 36: Figure 49 Smart-21 Rw Density

    Figure 49 SMART-21 RW density YMC Density: To set color density. Please maximize YMC density as you can, which enables to express range of color and vivid images. If it is too strong, green or red marks are appeared. If it is too weak, the print quality will be dull. Figure 50 Color density Black Density: To set resin black density.

  • Page 37: Figure 51 Resin Black Density

    Figure 51 Resin Black density Overlay Density: To set overlay density. Please set it when overlay is printed on surface regularly. If it is too strong, it is hazy and marks are appeared. If it is too weak, overlay panel is not printed edge areas. You can check it with printed card under the light.

  • Page 38: Figure 53 Cardprinterconfig - Card Printer Advanced Setup

    (3) Card Printer Advanced Setup You can set more values. ① ② ③ ④ Figure 53 CardPrinterConfig – Card Printer Advanced Setup ① You can set Printer ID, PC serial, Print head and Magnetic encryption key. Change Printer ID: When SMART-21 is used by SDK, you can set unique ID for SMART- 21 printer regardless of whether it is connected by USB or what IP address is.
  • Page 39 Set Mag. Encrypt Key: One of security function. When you use SDK, you can encrypt magnetic stripe encoding data transmitted by USB. You can define and save the encryption key to SMART-21 using “Set Mag. Encrypt Key”. ② To show how many cards are issued with SMART-21 printer. “Total Issue Count” is the number of issued cards from factory shipment;...
  • Page 40 SBS Only: Please enable it when you issue cards with software programed by SDK. This option disables printer device driver. Safe Head Heat: Set not to print if the print head is overheated. Cleaning Warning: Set to show the ‘Do cleaning’ message periodically Use USB Serial: When SMART-21 is connected to USB, it transmits the USB serial number to PC.
  • Page 41 Color Sensor Calib: Set whether to use color panel recognition as the calibration value of the sensor. . “Disable” is set to the default value. “Enable” is set to the Open Color Sensor Calibration value. Open Color Sensor Calibration: Measure the value of the color sensor. Cancel Only: This function is not used in this model.

  • Page 42: Cardprintertest

    ⑦ Figure 54 CardPrinterTest ① Select Printer: select printer to test. In the picture, “IDP SMART-21 Card Printer” is the Printer name, SMART is the Printer ID, and USB001 is the connected port. ② Control : To execute each step to test...
  • Page 43 ③ Print: Print test with CSD file which is designed by SMART IDesigner program. ④ Batch Start: Repeat selected encoding test by “⑤ Encoding” ⑤ Encoding: Encode Magnetic Stripe, Contact Card, Contactless Card ⑥ Printer Status: Check printer status. ⑦ Message: Description of status by log. (2) Select printer and control When you execute CardPrinterTest, it will search connected printers by USB and Network automatically and SMART-21 printer connected to USB has higher priority.
  • Page 44  Rotate THIS FEATURE IS NOT SUPPORTED IN SMART-21.  “Cleaning Roller” is to clean the roller by cleaning card automatically. “Use Log” is to display log in message space. (3) Print Print can be done through the CSD file which is designed by SMART IDesigner program. Following the steps in this section.

  • Page 45: Figure 55 Magnetic Stripe Encoding

    (5) Encoding Magnetic: Magnet Stripe Encoding “Read” is to read and display the data from magnetic stripe card. It is composed of “Do Read” and “Read All Buffer” and runs “Do Read” and “Read All Buffer” sequentially. “Do Read” is to read the data from magnetic stripe card and store the data in the buffer. “Read All Buffer”...

  • Page 46: Firmware Update

    (6) Printer status “Get Temperature” is to get and display the temperature of Thermal Print Head. When the “Realtime Check” is ticked, it displays the current temperature of Thermal Print Head in real time. “Get Status” is to get and display the printer status. Please refer to the ‘SMART SDK manual’...

  • Page 47: Figure 57 Select Firmware

    Color Sensor Calibration : To re-adjust the measured value of the color sensor. Message : It displays information of updating. Ready for Firmware Update  Select the printer to update the firmware on the ‘Device’ list.  Select the device to update the firmware Printer tab.

  • Page 48: Troubleshooting

    5. Troubleshooting 5.1. Error Message SMART-21 printer shows the error message displayed on the Watchman program of the Windows tray when it occurs. The following shows the error message on your SMART Printer. For checking a status of printer, please use a CardPrinterTest or CardPrinterDiagnostics in the Utilities folder. Watchman Description and Countermeasures Message...
  • Page 49 -. Check the operating state of the Ribbon Motor -. Check the operating state of the ribbon encoder sensor and gears -. Check and clean the Color In/Out Sensor -. Check the operating state of the color in/out Sensor The printer can’t wind the ribbon in printing or booting up. Ribbon Move Err -.
  • Page 50 DeviceCon Error THIS FEATURE IS NOT SUPPORTED IN SMART-21. Lami Error THIS FEATURE IS NOT SUPPORTED IN SMART-21. Flipper Error THIS FEATURE IS NOT SUPPORTED IN SMART-21. All ribbons are used Ribbon Zero -. Install the new ribbon after purchasing it in the place of purchase Ribbon is not installed or not searched RibbonNotFound -.

  • Page 51: Cleaning The Printer

    5.2. Cleaning the printer To maintain the best condition of SMART-21 printer, you must clean the printer periodically. If you use the exclusive long cleaning card as the picture, you can clean the printer easily. For purchase the exclusive long cleaning card, ask to SMART-21 printer provider. Figure 59 Exclusive long cleaning card for SMART-21 printer If the exclusive long cleaning card is ready, click the “Clean Printer”...

  • Page 52: Figure 61 Printer Cleaning Step 1

    Step 1. Connect the SMART-21 printer to PC and turn it on, and prepare the exclusive long cleaning card. Figure 61 Printer cleaning Step 1 Step 2. Open the hopper and top cover and remove the card and ribbon cartridge. Figure 62 Printer cleaning Step 2...

  • Page 53: Figure 63 Printer Cleaning Step 3

    Step 3. Insert the exclusive long cleaning card into the printer through input hopper. When the exclusive long cleaning card is inserted to the cleaning roller, it will be move automatically. It is normal that the exclusive long cleaning card is inserted to the ends and rollers are moving to clean.

  • Page 54: Figure 65 Printer Cleaning Step 5

    Step 5. Wait until the cleaning is completed. When the cleaning is completed, the exclusive long cleaning card will be ejected automatically as the picture. Figure 65 Printer cleaning Step 5 Step 6. Remove the exclusive long cleaning card and install ribbon cartridge into the printer. Figure 66 Printer cleaning Step 6...

  • Page 55: Tph (Thermal Print Head) Replacement

    5.3 TPH (Thermal Print Head) replacement Check the serial number and the resistance of new Thermal Print Head as the Picture. TPH type: A = KEE, B = KPE Serial No.: see the red box. TPH resistance: see the green box. Figure 67 Thermal Print Head 2.

  • Page 56: Figure 69 Print Head Replacement

    4. Replacing the new Print Head Step1: Remove the old Print Head from the top cover. (1) Turn off the printer and open the top cover. (2) Hold the Print Head and press the locked hook, then the Print Head is disconnected..

  • Page 57: Card Movement

    5.4. Card movement 5.4.1. Cards can’t enter into the printer from input hopper.  Non-standard cards or bad cards. Change the cards. You can use only ISO CR-80 card (54mm x 86mm).  Card thickness control lever is set improperly. Regulate the card thickness control lever to fit the current card thickness.

  • Page 58: Printing Quality

     Printer setting is changed or is not proper. Please contact the local supplier.  The transfer roller or the printing roller is contaminated with the dust and dirt. Remove the dust and dirt with the cleaning kit as section 5.2. ...

  • Page 59: Figure 73 Printing Quality Trouble 3

    5.5.3. Unclear or not uniform print.  Uneven or bad card surface. Change the card.  Too high or low setting of the color density. Please contact the local supplier. The color density default of your printer needs to be changed.

  • Page 60: Magnetic Stripe Encoding

    5.6. Magnetic stripe encoding 5.6.1. Magnetic encoding error.  The magnetic head is contaminated with the dust and dirt. Clean the magnetic head with the cleaning kit.  The magnetic encoding data is not transmitted or the wrong data is transmitted. Check the setting of the program and the driver and the magnetic encoding data you transmitted.
  • Page 61  Ribbon is consumed. Printing is not possible if ribbon is used up. Change the ribbon.  Snapped ribbon. Open the top cover and take out the cartridge. After putting the snapped pieces on together, install the cartridge again. 5.7.3. Printer doesn’t operate even if the printing data has been transmitted. Check the following.

  • Page 62: Specification

    6. Specification Model SMART-21S SMART-21R Printing Print Type Dye-Sublimation Thermal Transfer Print Area Edge to Edge 300dpi (Color & Mono) / Resolution 300dpi 600 & 1200dpi (Mono only) Card Card Feeding Manual Card Size ISO CR80 Card Thickness 0.38mm (15mil), 1.0mm (40mil)
  • Page 63 The RFID Tag is used for the security and the recognition of the ribbon. To get the optimized printing quality on the printed card, the genuine ribbon of IDP should be used to print cards by using SMART printer. SMART printer can recognize the genuine ribbon by reading the encoded information on the RFID Tag of the ribbons.

This manual is also suitable for:

Smart seriesSmart-21rSmart-21

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