idp SMART Series User Manual
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idp SMART Series User Manual

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SMART Series
SMART-51S, SMART-51D, SMART-51L
User Manual
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  • Page 1 SMART Series SMART-51S, SMART-51D, SMART-51L User Manual...
  • Page 2 IDP Reseller. The IDP Reseller will bear the costs of shipping and insuring the printer from the repair location to the address from which the printer was shipped.

  • Page 3: Table Of Contents

    Table of Contents ........................10 Introduction Printer outside features ...................... 10 Printer inside features ......................13 Ribbon cartridge features....................15 Display and Buttons ......................16 ......................17 2. Printer installation 2.1. Connecting a power and a USB cable................17 2.2. Fitting the ribbon ........................19 2.3.
  • Page 4 .................70 5. Optional device driver installation 5.1. Contact smartcard reader ....................70 5.2. Contactless smartcard reader ................... 73 ........................76 6. Troubleshooting 6.1. Error Message ........................76 6.2. Cleaning the printer ......................80 6.3 TPH (Thermal Print Head) replacement ................84 6.4.
  • Page 5 Table of Figures Figure 1 SMART-51 front features ........................10 Figure 2 SMART-51 rear features ........................11 Figure 3 SMART-51S (Standard) ........................12 Figure 4 SMART-51D (Dual) ..........................12 Figure 5 SMART-51L (Laminator) ........................12 Figure 6 SMART-51 Inside features ....................... 13 Figure 7 Ribbon cartridge features ........................
  • Page 6 Figure 27 Loading the cards 1 .......................... 24 Figure 28 Loading the cards 2 .......................... 24 Figure 29 Loading the cards 3 .......................... 24 Figure 30 Loading the cards 4 .......................... 24 Figure 31 SMART-51 Withdrawal a card ...................... 25 Figure 32 SMART-51 Dividing a stacker ......................
  • Page 7 Figure 54 Printer sharing............................. 37 Figure 55 Ports ................................. 37 Figure 56 Advanced ............................... 38 Figure 57 Color Management ..........................38 Figure 58 Security ..............................39 Figure 59 Service ..............................39 Figure 60 CardPrinterConfig Log-in ......................40 Figure 61 CardPrinterConfig start ........................40 Figure 62 CardPrinterConfig –...
  • Page 8 Figure 81 Upgrading the firmware 3 ......................57 Figure 82 Dynamic IP configuration ......................58 Figure 83 Static IP configuration ........................58 Figure 84 Network service configuration ....................59 Figure 85 OCP configuration ..........................59 Figure 86 Network user configuration......................60 Figure 87 CardPrinterTest...........................
  • Page 9 Figure 108 Printer cleaning Step 5 ......................... 83 Figure 109 Printer cleaning Step 6 ......................... 83 Figure 110 Thermal Print Head ......................... 84 Figure 111 Print head setup ..........................84 Figure 112 Print head replacement ........................ 85 Figure 113 Print head angle ..........................86 Figure 114 Printing quality trouble 1 ......................

  • Page 10: Introduction

    1. Introduction 1.1 Printer outside features For the user’s convenience, SMART-51 status can be seen through LCD with LED and the printer can be controlled by two LED buttons. It takes a power via the 24V adaptor provided with the printer. Using USB and Network port, it is communicated with the user’s The following shows the outside functional features found on the printer.

  • Page 11: Figure 2 Smart-51 Rear Features

    ⑦ Backside card outlet ⑧ Stacker fixing Hole ⑨ Power switch ⑩ 24V power connector ⑦ ⑪ Network port In case there is no network option, it is ⑧ closed. ⑨ ⑩ ⑪ ⑫ ⑫ USB port Figure 2 SMART-51 rear features...

  • Page 12: Figure 3 Smart-51S (Standard)

    There are three models in SMART-51 card printer series such as SMART-51S, SMART-51D, SMART-51L. SMART-51S (Figure.3) is the standard card printer. It can be printed in single side with the encoding. This manual is prepared based on SMART-51S. SMART-51D (Figure.4) has a flipper which can enable to print in both sides. SMART-51D can print the both side of the card with the encoding.

  • Page 13: Printer Inside Features

    1.2 Printer inside features In SMART printer, the ribbon is installed by a ribbon cartridge which can be used semipermanently. The following shows the inside functional features found on your SMART-51 printer. ⑤ ② ④ ③ ① Figure 6 SMART-51 Inside features ①...
  • Page 14 ⑤ Thermal Print Head This enables the cards to be printed. (Caution!: This is very hot after printing. Do not contact the surface of the Thermal Print Head with fingers or a sharp metal object to avoid degrading print quality or damaging printer head permanently.)

  • Page 15: Ribbon Cartridge Features

    1.3 Ribbon cartridge features SMART-51 printer uses the same ribbon cartridge as a SMART-50’s. (However, the ribbon for SMART-51 is incompatible with SMART-50’s. The color of gear part of the ribbon for SMART-51 is gray.) ① Ribbon cartridge ④ ② ③...

  • Page 16: Display And Buttons

    1.4 Display and Buttons Control panel of Printer consists of 2 lines LCD and 2 buttons. The 2 buttons have the functions as shown in the Figure 8. Two Line LCD Right Left Button Button Figure 8 SMART-51 Display and Buttons The status of SMART-51 is ‘Initializing’...

  • Page 17: Printer Installation

    2. Printer installation 2.1. Connecting a power and a USB cable SMART-51S Connect the power and USB cable as the below picture. Please refer to the ‘Network Configuration’ if you use the LAN connection. Figure 9 SMART-51S Connection of power and USB cable SMART-51D Connect the power and USB cable after turning the printer on its side as the below picture.

  • Page 18: Figure 11 Smart-51L Connection Of Powers And Usb Cable - 1

    SMART-51L SMART-51L needs two power cables. Connect powers and USB cable after turning the printer on its side as the below picture. Please refer to the ‘Network Configuration’ if you use the LAN connection. SMART-51L has two power switches so please turn on both switches. Figure 11 SMART-51L Connection of powers and USB cable - 1 Figure 12 SMART-51L Connection of powers and USB cable - 2...

  • Page 19: Fitting The Ribbon

    2.2. Fitting the ribbon Before printing, prepare the related items such as a card, a ribbon and a cleaning roller. In this section we invite you to know the proper method of installing the ribbon and the cleaning roller into the printer. (1) Turn off the printer (2) Open the printer top cover by pressing the top cover open button.

  • Page 20: Figure 15 Loading The Ribbon 1

    (4) Install a ribbon into the ribbon cartridge as the right picture. Figure 15 Loading the ribbon 1 (5) Insert the supply side of the ribbon ① to no.1 hole and press the opposite ③ (no.2). Insert the take-up side of the ribbon same method to no.3 and no.4.

  • Page 21: Figure 18 Peeling The Protective Wrapper

    (7) Peel the protective wrapper from the cleaning roller. After removing the protective wrapper, the cleaning roller should be kept clean from fingerprints, dust and foreign substances to avoid contamination because it is adhesive. (Caution! Do not use without peeling off Figure 18 Peeling the protective wrapper the protective wrapper because the cleaning roller cannot perform its function.)

  • Page 22: Fitting A Laminating Film

    2.3. Fitting a laminating film In case of installation of the laminator, please fit a laminating film as below. (1) Open the laminator cover by pressing the laminator cover open button. Take out the film cartridge. (Caution: Laminator head is possible to be HOT.

  • Page 23: Loading The Cards

    2.4. Loading the cards This section shows how to load the plastic cards. (1) Open the input hopper cover. Adjust the card thickness with the card thickness control lever. (Caution! If the adjustment is not correct, it will make some error. Use the type of cards in the specification of this manual.

  • Page 24: Figure 27 Loading The Cards 1

    (3) Stand the stack of cards vertically after separating Figure 27 Loading the cards 1 (4) Load the cards on the input hopper properly and close the hopper cover. Figure 28 Loading the cards 2 (5) When insert each one card, insert the card to the end as left picture Figure 29 Loading the cards 3...

  • Page 25: The Withdrawal Of Printed Cards

    2.5. The withdrawal of printed cards. Printed cards are passed out to the stacker of front bottom side of SMART printer. Figure 31 SMART-51 Withdrawal a card SMART-51’s stacker can be divided as following image. so you can withdraw the printed cards easily.

  • Page 26: Rear Stacker (Option)

    2.6. Rear Stacker (Option) SMART-51 can install a rear stacker for option at the back of the printer. In case of SMART- 51S and SMART-51L, please install into the slots at the backside. In case of SMART-51D, please open the back cover of the printer and install it. After that, set the value of ‘Card Out’...

  • Page 27: Driver Installation (Windows 7 / 8 / 10)

    2.7. Driver installation (Windows 7 / 8 / 10) (1) Please insert the installation CD. Please choose language and click “Driver Install”. Figure 36 Install Win7 driver 1 (2) When “User Account Control” window is opened, click “Yes” Figure 37 Install Win7 driver 2 (3) STEP 1: Please turn off printer if it is connected to PC.

  • Page 28: Figure 39 Install Win7 Driver 6

    (4) STEP 2: When you click “Next”, the driver installation will be ready. Figure 39 Install Win7 driver 6 (5) STEP 3: - USB Please click “Next” if printer is connected to USB only. If you want to install the driver for a printer connected to network, please select the “TCP/IP Network port”...

  • Page 29: Figure 43 Install Win7 Driver 11

    Sound”. Please check if “IDP SMART-51 Card Printer” is created. Figure 44 Install Win7 driver 12 (10) Please click the right mouse button after cursor is placed on “IDP SMART-51 Card Printer” icon. Click “Printer properties”. Figure 45 Install Win7 driver 13...

  • Page 30: Figure 46 Install Win7 Driver 14

    (11) Please select “general” tab and click “Print test page” in “IDP SMART-51 Card Printer Properties” window. Figure 46 Install Win7 driver 14 (12) Please check test card if it is printed properly and click “Close” if a card is printed properly.

  • Page 31: Driver Configuration

    3. Driver configuration 3.1. Printer Properties To check printer properties, you need to open printer driver. Please open “Devices and Printers” and right-click “IDP SMART-51 Card Printer”. Click “Printer Properties”. (1) Printing Preferences Please click “Preferences…” shown on the bottom of the left picture.

  • Page 32: Figure 50 Input / Output

    (3) Input / Output [ Supply Tray ] Supply : You can select “Auto” if SMART- 51 has 1 input hopper. Please select the hopper if it has a multi hopper. Tray : You can select “CR-80” because SMART-51 supports CR80 cards only. Figure 50 Input / Output (4) Printing Do Printing : You can select printing or...

  • Page 33: Figure 52 Laminating

    Partial : Partial print mode. It is printed partially for the print area only. Printing speed can be faster than standard mode. Dither : There are 3 possible selections, Threshold, Random, and Diffusion Dither. It is performed with K and KO ribbon only. (Please select “Diffusion Dither”...

  • Page 34: Advanced Options

    (6) Encoding This tap will be shown only when Magnetic encoder is installed. Do Encoding : You can select encoding or Coercivity : You can select the coercivity to encode Loco : 300, 600 Oe. HiCo : 2760 Oe. SpCo : 4000 Oe. Auto : Defined automatically Repeat Count : You can select the retry Figure 53 Encoding...
  • Page 35  Position Processing: Set criteria for resin black processing. Color [-32:32]: to set the position of color panels Mono [-32:32]: to set the position of resin or mono panel Overlay [-32:32]: to set the position of overlay panel  Resin Black(K) Processing: Set criteria for resin black processing. Text [0:100]: to set density criteria for extracting black objects Dot [0:100]: to set density criteria for extracting black dots Threshold [0:100]: to set density criteria on dithering...
  • Page 36  Card Side [Front/Back]: to set the direction of card when waiting  Wait Position [-100:100]: to set the position of card to wait from the criteria position. Unit is 0.1mm  Wait Time [0:1000]: to set time to wait. Unit is second Wait at External Module Contactless Encoding Position [On/Off]: to set whether to wait at the External RF encoder or not ...

  • Page 37: Other Settings

    3.3. Other settings (1) Sharing You can share a printer with Sharing tab via Network. Default is unchecked “Share this printer”. Figure 54 Printer sharing (2) Ports Port tab shows which port is connected with SMART-51. SMART-51 has connection with USB Virtual printer port as left picture because SMART-51 uses USB connected to PC.

  • Page 38: Figure 56 Advanced

    (3) Advanced It is available for Working Time setting, Priority order, Spool print etc. in “Advanced” tab. “Advanced” setting follows MS Windows standard. If you want to change the setting, please refer to the Window manual. (It is recommended to maintain default.) Figure 56 Advanced (4) Color Management In “Color management”...

  • Page 39: Figure 58 Security

    (5) Security You can set the permission to use a printer. Depend on the permission, the certain group or user can print, manage the printer/documents or not. Figure 58 Security (6) Service You can recognize the modules to connect, printer serial, printer ID, driver version, firmware version, type of ribbon &...

  • Page 40: Utilities

    4. Utilities 4.1. Card Printer Config SMART-51 is produced with optimized setting. You need to adjust setting value if required or spare parts are replaced using CardPrinterConfig in our Installation CD. You can adjust following settings with CardPrinterConfig. (1) Run CardPrinterConfig Password input window is displayed when you run this program.

  • Page 41: Figure 62 Cardprinterconfig - Card Printer Basic Setup

    Figure 62 CardPrinterConfig – Card Printer Basic Setup ① To show connected printers Device: You can select a printer using pull-down menu. “IDP SMART-51 Card Printer” is a name of printer. “SMART1” is printer ID, “USB005” is connected port. If you connect the Network printer, please check the “Allow Network Printer” and select in the pull-down menu.
  • Page 42 ③ Click “Card Printer” tab.(If laminator or flipper is installed, you can setup laminator or flipper setting value by “Laminator” tab or “Flipper” tab.. ④ To show firmware version, serial number of printer and serial number, resister & type of print head. ⑤...

  • Page 43: Figure 63 Color Density

    Figure 63 Color density Black Density: To set resin black density. In the picture, barcode is printed to express density. When density is too strong, barcode is printed too thick. When density is too weak, barcode is too thin. Please adjust resin black density to express clear barcode. Please refer to the following pictures.

  • Page 44: Figure 65 Overlay Density

    Figure 65 Overlay density ⑧ To print calibration card. ⑨ To show advanced Setup. (It is recommended not to set advanced setup.) ⑩ To load or save values. Get Config.: to get values from current printer Set Config. : to set values to current printer Load from File: to load values from file Save to File : to save values to file Load Default : to load default.

  • Page 45: Figure 66 Cardprinterconfig - Card Printer Advanced Setup

    (3) Card Printer Advanced Setup You can set more values. ① ② ③ ④ Figure 66 CardPrinterConfig – Card Printer Advanced Setup ① You can set Printer ID, PC serial, Print head and Magnetic encryption key. Change Printer ID: When SMART-51 is used by SDK, you can set unique ID for SMART-51 printer regardless of whether it is connected by USB or what IP address is.
  • Page 46 Set Mag. Encrypt Key: One of security function. When you use SDK, you can encrypt magnetic stripe encoding data transmitted by USB. You can define and save the encryption key to SMART-51 using “Set Mag. Encrypt Key”. ② To show how many cards are issued with SMART-51 printer. “Total Issue Count” is the number of issued cards from factory shipment, “User Issue Count”...
  • Page 47 SBS Only: Please enable it when you issue cards with software programed by SDK. This option disables printer device driver. Safe Head Heat: Set not to print if the print head is overheated. Cleaning Warning: Set to show the ‘Do cleaning’ message periodically Use USB Serial: When SMART-51 is connected to USB, it transmits the USB serial number to PC.

  • Page 48: Figure 67 Cardprinterconfig - Flipper Setup

    (4) Flipper Setup This ‘Flipper’ tab is shown when the flipper option is installed. ① ② Figure 67 CardPrinterConfig – Flipper Setup ① To show installed flipper Firmware version and serial number of flipper ② To set configuration of flipper Device Attribute: Basic attribute of flipper Card In Speed: Set the speed of inputting a card into a flipper Set the speed of moving a card...

  • Page 49: Figure 68 Cardprinterconfig - Laminator Basic Setup

    (5) Laminator Basic Setup This ‘Laminator’ tab is shown when the laminator option is installed. ① ② ④ ③ Figure 68 CardPrinterConfig – Laminator Basic Setup ① It shows the information of installed laminator such as firm-ware version, serial number. ②...

  • Page 50: Figure 69 Cardprinterconfig - Laminator Advanced Setup

    Heater Temperature : It is for laminating temperature. Laminating PPS : Laminating speed. Laminating Move Pulse : The distance of laminating movement. Separation with Card : After laminating and removing film, the value changes the distance of card movement Separation with Film : After laminating and removing film, the value changes the Distance of film movement.
  • Page 51 ① It shows total laminating count. ② You can change other configurations of laminator Torque Move Max: Change Maximum motor torque Torque Move Min: Change Minimum motor torque Head Motor Torque: Change head motor torque Device Attribute: The attribute value of laminator In Speed: Set the speed of inputting a card into a laminator Out Speed: Set the speed of ejecting a card...

  • Page 52: Network Configuration

    4.2. Network configuration (1) Connecting network port The printer which installed with network option has a port for network connection as shown in the left picture. ① Power Switch ② Power Supply Connector ③ Network Port ④ USB Port ① ② ③ ④ Figure 70 Rear view of SMART-51 printer 1 Please connect network cable (RJ45) to a printer.

  • Page 53: Figure 72 Running The Netadmin

    (2) Network configuration NetAdmin is run as the Pic.72 after ① turning on SMART-51 network ② printer. ③ ① Printer Connection Status Searches local network, finds and shows available network printer. ② Network Module Management Searches connected encoder on network module. Reboots, Resets network module.

  • Page 54: Figure 74 Connecting To Usb Port

    If you are unable to find printer in local network, please connect printer by USB. You can setup network by USB. When you click Refresh, you can find a printer connected by USB as shown in the left picture..  You don’t need to install device driver for network configuration by USB.

  • Page 55: Figure 76 Usb Port State

    “USB port state” shows USB device status connected on network module.  Network module has 4 USB ports.  Network module supports PC/SC. When you install the encoders that support PC/SC on network module, you can recognize the status of encoders. Figure 76 USB port state “Reboot module”...

  • Page 56: Figure 78 Reset To Default

    “Reset to default” resets to default and reboot network module.  Please click “Yes” when pop-up window comes out for reset.  It takes 1 minute to reboot.  Please click “Refresh” after reboot. When proper printer shown, please connect printer by clicking “Connect”. Figure 78 Reset to default “Upgrade firmware”...

  • Page 57: Figure 80 Upgrading The Firmware 2

     Warning box will be shown during firmware upgrade for network module.  It is recommended not to do other work during firmware upgrade for system reliability.  Please do not turn off a printer until the upgrade is completed. Figure 80 Upgrading the firmware 2 ...

  • Page 58: Figure 82 Dynamic Ip Configuration

    If you setup network automatically, please choose DHCP.  Please select DHCP or Static.  “DHCP” is default for SMART-51 printer.  Please enter values for “IP”, “Network Mask”, and “Gateway”. Click “Set Configuration”.  Static IP is recommended. DHCP server assigns IP address automatically but this IP address is temporary, so the IP address may be changed.

  • Page 59: Figure 84 Network Service Configuration

    You can change Service Configuration.  SMART-51 network printer provides 3 kinds of service (change “USB Spool”, “Network Spool” and “Network SDK”). You can select and change the service according to the need.  In “Network SDK”, you can control the printer and print a card well, and the printer supports SSL (Secure Sockets Layer) and User Authentication for...

  • Page 60: Figure 86 Network User Configuration

    You can add, change, delete User and change its password.  “admin” is administrator and you can’t delete this account. Please don’t forget password for “admin”  “Get User”: shows available users  “Add User”: makes new user  “Del User”: deletes selected user ...

  • Page 61: Card Printer Test

    ⑦ Figure 87 CardPrinterTest ① Select Printer: select printer to test. In the picture, “IDP SMART-51 Card Printer” is the Printer name, SMART1 is the Printer ID, and USB005 is the connected port. ② Control : To execute each step to test...
  • Page 62 ④ Batch Start: Repeat selected encoding test by “⑤ Encoding” ⑤ Encoding: Encode Magnetic Stripe, Contact Card, Contactless Card ⑥ Printer Status: Check printer status. ⑦ Message: Description of status by log. (2) Select printer and control When you execute CardPrinterTest, it will search connected printers by USB and Network automatically and SMART-51 printer connected to USB has higher priority.
  • Page 63  Rotate Rotator is to flip over a card in the printer installed flipper. “Auto” is to move a card from printer to flipper and flip over a card and move a card to the printing position automatically. “Batch” is to repeat “Auto” as many times as the number of set. “To Bottom”...

  • Page 64: Figure 88 Magnetic Stripe Encoding

    In the Setting, “Retry” is to retry the encoding test when the error occurred. “Prompt on Error” is to display Pop up Message when the error occurred. If not, Error number will be counted without message. The number of error is displayed at Error section. (5) Encoding Magnetic: Magnet Stripe Encoding “Read”...
  • Page 65 IC(PC/SC) : Contact Smartcard Encoding In SMART-51 printer, a contact smartcard encoder can be installed and SMART-51 printer supports the contact smartcard encoder in the printer inside and the SIM encoder on the right of front side. “IC(PC/SC)” is to test a contact smartcard and SIM encoding.

  • Page 66: Figure 89 Contact Smartcard Encoding

    Figure 89 Contact smartcard encoding RF(PC/SC) : Contactless Smartcard Encoding In SMART-51 printer, a contactless smartcard encoder can be installed and SMART- 51 printer has the internal and external contactless smartcard encoder. RF(PC/SC) is to read and write the contactless smartcard. Using internal encoder, the printer brings a card into the printer from input hopper and encodes a smartcard.

  • Page 67: Figure 90 Contactless Smartcard Encoding

    “Save APDU” is to save the displayed APDU commands. “Clear APDU” is to clear the APDU section. “Send APDU” is to run the APDU commands. Batch process repeats the following steps sequentially, Card “IN”  Move “RF”  RF “Connect”  Get UID RF “Discontact”  Card “OUT” Figure 90 Contactless smartcard encoding (6) Printer status “Get Temperature”...

  • Page 68: Firmware Update

    4.4. Firmware update When you run the CardPrinterFirmware, you can see the pop-up window. CardPrinterFirmware Menu Device: Select the local printer that you want to upgrade. Card Printer / Flipper / Laminator: Select the device you want upgrade. Device Version: Displays the current firmware version of selected printer.

  • Page 69: Figure 93 Update Firmware

    Firmware Update  Click “Update” button to upgrade automatically, then the printer is upgraded after rebooting.  In case there are some problems in the automatic upgrade, you click “Manual Update” and can see the pop-up widow as below picture. It shows procedure of manual upgrade.

  • Page 70: Optional Device Driver Installation

    5. Optional device driver installation In SMART-51 printer, you can install the optional devices that encode contact smartcard or contactless smartcard. If your purchased SMART-51 printer has optional devices, you should also install the smart card reader drivers. 5.1. Contact smartcard reader In SMART-51 printer, you can install the two types of optional devices which are contact smartcard reader and mobile SIM smartcard reader.

  • Page 71: Figure 95 License Agreement

    (2) License agreement The license agreement window is shown. Check at the agreement and click “Next”. Figure 95 License agreement (3) Installation The installation message is shown as the picture. Click “Install” to install driver. Figure 96 Installing the contact smartcard reader driver...

  • Page 72: Figure 97 Completing The Smartcard Reader Driver Installation

    (4) Complete installation When the installation is completed, the window is shown. Click the “Finish” to complete the installation steps. Figure 97 Completing the smartcard reader driver installation...

  • Page 73: Contactless Smartcard Reader

    5.2. Contactless smartcard reader In SMART-51 printer, you can install the two types of smartcard reader which are internal contactless smartcard reader and external contactless smartcard reader. If you have one or more contactless smartcard reader devices on your printer, you should install the contactless smartcard device driver as in the following, and connect SMART-51 printer to your PC.

  • Page 74: Figure 99 Installation Method Selection

    (2) Choose the installation method At the window as the picture, select “Install from a list or specific location” and click “Next”. Figure 99 Installation method selection (3) Driver location Insert the smartcard installation CD and find “\Options\ Omnikey 5121” directory on your CD.

  • Page 75: Figure 101 Completing The Driver Installation

    (4) Complete installation When the installation is completed, the window as the Pic121 is shown, click “Finish” to complete the installation steps. Figure 101 Completing the driver installation...

  • Page 76: Troubleshooting

    6. Troubleshooting 6.1. Error Message SMART-51 printer shows the error message in the LCD display when it occurs. Click the Left button to retry or the right button to cancel an operation. The following shows the error message on your Smart Printer. For checking a status of printer, please use a CardPrinterTest or CardPrinterDiagnostics in the Utilities folder of Install CD.
  • Page 77 The printer can’t search the ribbon panel in printing or booting up -. Check the operating state of the Ribbon Motor Ribbon Seek Err -. Check the operating state of the ribbon encoder sensor and gears -. Check and clean the Color In/Out Sensor -.
  • Page 78 -. Check the status of installation of ribbon and laminating film -. Check the laminator turning on if the laminator is installed Fail to communicate between a printer and a flipper/laminator DeviceCon Error -. Check the laminator turning on if the laminator is installed -.
  • Page 79 LCD Message Description and Countermeasures Failed to execute a command of the printer -. Replace the USB cable USB SetCommandFail -. Change the USB port in the PC -. Turn off/on the printer The printing data is full in the spooler Spool Full -.

  • Page 80: Cleaning The Printer

    6.2. Cleaning the printer To maintain the best condition of SMART-51 printer, you must clean the printer periodically. If you use the exclusive cleaning card as the picture, you can clean the printer easily. For purchase the exclusive cleaning card, ask to SMART-51 printer provider. Figure 102 Exclusive cleaning card for SMART-51 printer If the exclusive cleaning card is ready, click the “Clean Printer”...

  • Page 81: Figure 104 Printer Cleaning Step 1

    Step 1. Connect the SMART-51 printer to PC and turn it on, and prepare the exclusive cleaning card. Figure 104 Printer cleaning Step 1 Step 2. Open the hopper and top cover and remove the card and ribbon cartridge. Figure 105 Printer cleaning Step 2 Step 3.

  • Page 82: Figure 106 Printer Cleaning Step 3

    automatically. It is normal that the exclusive cleaning card is inserted to the ends and rollers are moving to clean. Figure 106 Printer cleaning Step 3 Step 4. Close the top cover to clean the Thermal Print Head and the printing roller. When the top cover is closed, cleaning card will be moving back and forth to clean.

  • Page 83: Figure 108 Printer Cleaning Step 5

    Step 5. Wait until the cleaning is completed. When the cleaning is completed, the exclusive cleaning card will be ejected automatically as the picture. Figure 108 Printer cleaning Step 5 Step 6. Remove the exclusive cleaning card and install ribbon cartridge into the printer. Figure 109 Printer cleaning Step 6...

  • Page 84: Tph (Thermal Print Head) Replacement

    6.3 TPH (Thermal Print Head) replacement Check the serial number and the resistance of new Thermal Print Head as the Picture. TPH type: A = KEE, B = KPE Serial No.: see the red box. TPH resistance: see the green box. Figure 110 Thermal Print Head 2.

  • Page 85: Figure 112 Print Head Replacement

    3. Replacing the new TPH Step1: Remove the old TPH from the top cover. (1) Turn off the printer and open the top cover. (2) Hold the TPH and press the locked hook, then the TPH is disconnected.. (3) Disconnect the TPH from print head wire carefully. (Caution: TPH is possible to HOT.) Step2: Installing the new TPH (1) Connect new TPH to the print head wire.

  • Page 86: Card Movement

    5. Calibration of Print Head Angle To get the best print quality, the TPH should be located vertically with card surface. If print quality has the problem, it could be caused by print head angle. Through Adjusting print head angle by screw (red mark in the right picture), you could make good quality Figure 113 Print head angle...

  • Page 87: Printing Quality

     Wrong printing position setting. Please contact the local supplier  When operating temperature and humidity is out of the acceptable operating limit of the printer. Adjust the operating environment of the printer. 6.4.3. An Error occurs while the card is being transferred. First of all, check the Error message at LCD display.

  • Page 88: Figure 115 Printing Quality Trouble 2

    6.5.2. Not printed horizontal line.  The ribbon cartridge is installed improperly. Check the ribbon cartridge installation state and whether the ribbon has wrinkles.  The printer head is contaminated with the dust and dirt. Clean the printer head with cleaning kit. Figure 115 Printing quality trouble 2 ...

  • Page 89: Magnetic Stripe Encoding

    6.5.5. Unplanned color print.  Non-standard cards or bad cards. Change the cards. You can use only ISO CR-80 card (54mm x 86mm).  Uneven or bad card surface. Change the card.  The transfer roller or printing roller is Figure 118 Printing quality trouble 5 contaminated with the dust and dirt.

  • Page 90: General Operation

    6.7. General operation 6.7.1. Ribbon snapped during printing. Open the top cover and take out the cartridge. After putting the snapped pieces on together, install the cartridge again. Check the followings if this kind of problem occur frequently  Non-standard cards or bad cards. Change the cards.
  • Page 91  Bad USB cable. Change the USB cable.  The printing is operated with another printer driver. Select the correct SMART-51 printer driver again.  Wrong USB port setting of the printer driver. Check the port setting of the printer driver and change the port setting. ...

  • Page 92: Specification

    7. Specification Model SMART-51S SMART-51D SMART-51L Printing Print Type Dye-Sublimation Print Area Edge to Edge Resolution 300dpi Dual Side Printing Option (with Flipper) Card Card Feeding Automatic Card Size ISO CR80 or ISO CR79 (option-Factory installed) Card Thickness 0.38mm (15mil), 1.0mm (40mil) Card Type PVC, PET, Composite PVC Printing Speed...
  • Page 93 The RFID Tag is used for the security and the recognition of the ribbon. To get the optimized printing quality on the printed card, the genuine ribbon of IDP should be used to print cards by using SMART printer. SMART printer can recognize the genuine ribbon by reading the encoded information on the RFID Tag of the ribbons.

This manual is also suitable for:

Smart st-51sSmart st-51dSmart st-51lSmart-51sSmart-51dSmart-51l

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