Troubleshooting; Error Message - idp SMART-21S User Manual

5. Troubleshooting

5.1. Error Message

SMART-21 printer shows the error message displayed on the Watchman program of the
Windows tray when it occurs.
The following shows the error message on your SMART Printer. For checking a status of printer,
please use a CardPrinterTest or CardPrinterDiagnostics in the Utilities folder.
Watchman
No
Message
1 Card In Error
2 CardMove Int Err
3 CardMove Ext Err
4 Card Out Error
5 TPH UpDown Error
6 IC UpDown Error
7 Ribbon Seek Err
Description and Countermeasures
Fail to move a card from the card slot to the printer inside.
-. Clean the cleaning roller
Fail to move a card in the printer.
-. Remove a card if the ribbon is attached
-. Check the rollers and cards, and clean them if they are polluted
-. Check the operating state of the card feeding rollers and sensors
Fail to move a card between printer and other module(flipper/laminator)
-. Check the rollers and cards, and clean them if they are polluted
-. Check the operating state of the card feeding rollers and sensors
Fail to discharge a card after printing, encoding or laminating.
-. Remove a card if the ribbon is attached
-. Check the rollers and cards, and clean them if they are polluted
-. Check the operating state of the card feeding rollers and sensors
The Head Up/Down Motor or Sensor don't work correctly in printing or booting up
-. Check the operating state of the Head Up/Down Motor and Sensor.
-. Check the status of the mirror sticker in the Head Up/Down Gear.
THIS FEATURE IS NOT SUPPORTED IN SMART-21.
The printer can't search the ribbon panel in printing or booting up
48