Troubleshooting; Error Message - idp SMART-31R User Manual

6. Troubleshooting

6.1. Error Message

SMART-31 printer shows the error message in the LCD display when it occurs. Click the Left
button to retry or the right button to cancel an operation.
The following shows the error message on your Smart Printer. For checking a status of printer,
please use a CardPrinterTest or CardPrinterDiagnostics in the Utilities folder of Install CD.
No LCD Message
1 Card In Error
2 CardMove Int Err
3 CardMove Ext Err
4 Card Out Error
5 TPH UpDown Error
6 IC UpDown Error
Description and Countermeasures
Fail to move a card from the hopper to the printer inside.
-. Check the card thickness and adjust the card thickness control lever
-. Check cards are stuck because of static electricity
-. Clean Hopper roller and cleaning roller
Fail to move a card in the printer.
-. Remove a card if the ribbon is attached
-. Check the rollers and cards, and clean them if they are polluted
-. Check the operating state of the card feeding rollers and sensors
Fail to move a card between printer and other module(flipper/laminator)
-. Check the rollers and cards, and clean them if they are polluted
-. Check the operating state of the card feeding rollers and sensors
Fail to discharge a card after printing, encoding or laminating.
-. Remove a card if the ribbon is attached
-. Check the rollers and cards, and clean them if they are polluted
-. Check the operating state of the card feeding rollers and sensors
The Head Up/Down Motor or Sensor don't work correctly in printing or booting up
-. Check the operating state of the Head Up/Down Motor and Sensor.
-. Check the status of the mirror sticker in the Head Up/Down Gear.
The IC Head Up/Down Motor or Sensor don't work correctly in printing, encoding
or booting up.
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