idp SMART Series User Manual
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idp SMART Series User Manual

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SMART Series
SMART-21P
User Manual

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  • Page 1 SMART Series SMART-21P User Manual...
  • Page 2 IDP Reseller. The IDP Reseller will bear the costs of shipping and insuring the printer from the repair location to the address from which the printer was shipped.

  • Page 3: Table Of Contents

    Table of Contents 1. Introduction ................7 Printer outside features ....................7 1.2 Printer inside features ....................9 Ribbon cartridge features ................... 10 Display and Buttons ....................11 2. Printer installation ..............12 2.1. Connecting a power and a USB cable ............... 12 2.2.
  • Page 4 Table of Figures...
  • Page 5 Figure 35 Layout ........................13 Figure 36 Input / Output ......................14 Figure 37 Printing ........................14 Figure 38 Encoding ........................ 15 Figure 39 Magnetic Encoding Advanced Option ..............16 Figure 40 Printer sharing ......................19 Figure 41 Ports ........................19 Figure 42 Advanced........................
  • Page 6 Figure 72 Printing quality trouble 2 ..................52 Figure 73 Printing quality trouble 3 ..................53 Figure 74 Printing quality trouble 4 ..................53 Figure 75 Printing quality trouble 5 ..................53...

  • Page 7: Introduction

    Introduction 1.1 Printer outside features For the user’s convenience, SMART-21 status can be seen through LED and the printer can be controlled by LED button. It takes a power via the 24V adaptor provided with the printer. Using USB and Network port, it is communicated with the user’s PC The following shows the outside functional features found on the printer.
  • Page 8 ⑩ WiFi dongle module (Optional) ⑪ Cover cap 1 (NOT used) ⑫ Cover cap 2 (NOT used) ⑫ ⑩ ⑪ Figure 3 SMART-21P rear features ＊Caution The 2 ports which are covered with a cap can’t be used, so don’t remove a cap. SMART-21P is a portable printer with a sealed packing case.

  • Page 9: Printer Inside Features

    1.2 Printer inside features In SMART-21P printer, the ribbon is installed by a ribbon cartridge which can be used semi permanently. The following shows the inside functional features found on your SMART-21P. ③ ② ① Figure 3 SMART-21 Inside features ①...

  • Page 10: Ribbon Cartridge Features

    1.3 Ribbon cartridge features ① Ribbon cartridge ④ ② ③ ② Take up parts ③ ① Supply parts ④ Disposable cleaning roller Figure 4 Ribbon cartridge features ① Ribbon cartridge -. Install a ribbon and a disposable cleaning roller provided with the ribbon. -.

  • Page 11: Display And Buttons

    1.4 Display and Buttons The status of SMART-21P is displayed on the Watchman program of the Windows tray. It is changed to ‘System Ready’ if the printer is fine. It is change to ‘Printing’ when the printer is working. In case of sensing an error, it is changed to ‘Error’ status. Whenever the top cover is opened, the operation is stopped and the status is ‘Top Cover Open’.

  • Page 12: Printer Installation

    2. Printer installation 2.1. Unpack the printer Take the SMART-21P out of the Packing case. 그림 8 SMART-21 UNPACKING Open the packing case. Take out the accessory box and SMART-21P.

  • Page 13: Connecting A Power And A Usb Cable

    2.2. Connecting a power and a USB cable SMART-21P has 2 power connection methods and communication connection methods each. They can be applied depending on the situation. Connection by Adaptor & USB port The power can be supplied through Adapter and communicate via USB port Figure 9 connection of ADAPTOR &...
  • Page 14 Connection by Battery & WiFi module(Optional) The power can be supplied through the Battery and communicate via WiFi module. The SMART-21P can communicate with Smartphone or laptop after setting a network configuration. (Refer to P.50) Figure 10 connect by BATTERY & WiFi module * Battery and WiFi module sold separately.
  • Page 15 Connection by both adapter and battery at the same time If both the adapter and battery is connected at the same time, the adapter supplies the power to the SMART-21P and the battery is charged. Figure 11 connect by ADAPTOR & BATTERY...

  • Page 16: Fitting The Ribbon

    2.3. Fitting the ribbon Before printing, prepare the related items such as a card, a ribbon and a cleaning roller. In this section we invite you to know the proper method of installing the ribbon and the cleaning roller into the printer. (1) Turn off the printer (2) Open the printer top cover by pressing the top cover open button.
  • Page 17 (4) Install a ribbon into the ribbon cartridge as the right picture. Figure 8 Loading the ribbon 1 (5) Insert the supply side of the ① ribbon to no.1 hole and press the ③ opposite (no.2). Insert the take-up side of the ribbon same method to no.3 and no.4.
  • Page 18 (8) Install the ribbon cartridge into the printer after installing the ribbon with a cleaning roller to the cartridge. Figure 12 Installing the ribbon cartridge (9) Close the top cover (If it is not closed properly, check the installation state of the ribbon cartridge.) Figure 13 Close Top Cover...

  • Page 19: Loading The Card

    2.4. Loading the card This section shows how to feed the plastic card. (1) Insert a card into the card slot. The card will be automatically moved into the standby position and ready to print. Or if click the "Print" button on the PC before inserting, the printer's LED Button blinks and waits until card to be supplied.

  • Page 20: The Withdrawal Of Printed Card

    2.5. The withdrawal of printed card. Printed cards are passed out to the card slot of SMART-21P printer. Figure 17 SMART-21P Withdrawal a card • SMART-21P printer can work after loading a card to a card slot. If not, the printing data is deleted.
  • Page 21 2.6. Driver installation (USB connection) (1) Initial menu Please choose language and click “Driver Install”. * In USB connection, the printer should be turned off when installing the USB driver. However, it should be turned on when installing the network driver. Figure 18 Install Windows driver 2 User Account Control When “User Account Control”...
  • Page 22 (4) STEP 2: When you click “Next”, the driver installation will be ready. Figure 21 Install Windows driver 5 (5) STEP 3: USB Please click “Next” if printer is connected to USB only. Figure 22 Install Windows driver 6 (6) Please turn on the printer (Caution! Connect the USB Cable to the computer before Power on the printer.)
  • Page 23 Sound”. Please check if “IDP SMART-21 Card Printer” is created. Figure 26 Install Windows driver 10 (10) Please click the right mouse button after cursor is placed on “IDP SMART-21 Card Printer” icon. Click “Printer properties”. Figure 27 Install Windows driver 11...
  • Page 24 (11) Please select “general” tab and click “Print test page” in “IDP SMART-21 Card Printer Properties” window. Figure 28 Install Windows driver 12 (12) Please check test card if it is printed properly and click “Close” if a card is printed properly.

  • Page 25: Driver Installation (Windows 7 / 8 / 10)

    2.7. Driver Installation (WiFi connect) Please insert the installation CD into the CD-ROM Figure 36 WiFi Driver installation 1 Add Printer Run the ‘DDInstall-AddPrinter.exe’. Figure 37 WiFi Driver installation 2 Driver Installation 1 Select the language. Figure 38 WiFi Driver installation 3...
  • Page 26 Driver Installation 2 Select “TCP/IP Network port” in step 3. If the WiFi setting is complete by Netadmin (Refer to P.50), the printer description is shown as the right figure. Figure 39 WiFi Driver installation 4 Driver Installation 3 Click ‘OK’ button and ‘Next’ button. Figure 40 WiFi Driver installation 5 Complete the installation When driver installation is completed, please...

  • Page 27: Driver Configuration

    3. Driver configuration 3.1. Printer Properties To check printer properties, you need to open printer driver. Please open “Devices and Printers” and right-click “IDP SMART-21 Card Printer”. Click “Printer Properties”. (1) Printing Preferences Please click “Preferences…” shown on the bottom of the left picture.
  • Page 28 (3) Input / Output [ Supply Tray ] Supply : You can select “Auto” if SMART- 21 has 1 input hopper. Please select the hopper if it has a multi hopper. Tray : You can select “CR-80” because SMART-21 supports CR80 cards only. Figure 32 Input / Output (4) Printing Do Printing : You can select printing or...
  • Page 29 Partial : Partial print mode. It is printed partially for the print area only. Printing speed can be faster than standard mode. Color Sense : Set print image’s color sense. Dither : There are 3 possible selections, Threshold, Random, and Diffusion Dither. It is performed with K and KO ribbon only.
  • Page 30 (7) Encoding Advanced Option Card Stripe Side : The location of magnetic stripe [Bottom / Top] Before Flip : Do flipping before encoding [No / Yes] After Flip : Do flipping after encoding [No / Yes] Figure 35 Magnetic Encoding Advanced Option ...

  • Page 31: Advanced Options

    3.2. Advanced Options To change the detailed configuration, In the ‘Layout’ tab shown, Please click “Advanced…” shown on the bottom of the ‘Layout’ tab of the ‘Preferences’  Reset Default Values: Reset to default.  Color Correction: You can correct gamma for colors. You need to use CardPrinterConfig to adjust color densities.
  • Page 32  Black Object: to extract resin black automatically for text, line, box, circle, binary images, etc.  Black Text: to extract resin black for text only  Black Dots: to extract resin black for all of black  Black Dots only: to extract resin black for all of black and not to print on color panels ...

  • Page 33: Other Settings

    3.3. Other settings (1) Sharing You can share a printer with Sharing tab via Network. Default is unchecked “Share this printer”. Figure 36 Printer sharing (2) Ports Port tab shows which port is connected with SMART-21P. SMART-21P has connection with USB Virtual printer port as left picture because SMART-21P uses USB connected to PC.
  • Page 34 (3) Advanced It is available for Working Time setting, Priority order, Spool print etc. in “Advanced” tab. “Advanced” setting follows MS Windows standard. If you want to change the setting, please refer to the Window manual. (It is recommended to maintain default.) Figure 38 Advanced (4) Color Management In “Color management”...
  • Page 35 (6) Service You can recognize the modules to connect, printer serial, printer ID, driver version, firmware version, type of ribbon & balance and printer’s status. You can print the “technical support sheet” on a card to check printer’s setup value. To clean printer, please insert a cleaning card in a hopper and click “Clean Printer”.

  • Page 36: Utilities

    SMART-21P is produced with optimized setting. You need to adjust setting value if required or spare parts are replaced using CardPrinterConfig in the “Utilities package”. (Available for download at www.idp-corp.com) You can adjust following settings with CardPrinterConfig. (1) Run CardPrinterConfig Password input window is displayed when you run this program.
  • Page 37 Figure 44 CardPrinterConfig – Card Printer Basic Setup ① To show connected printers Device: You can select a printer using pull-down menu. “IDP SMART-21 Card Printer” is a name of printer. “SMART” is printer ID, “USB001” is connected port. If you connect the Network printer, please check the “Allow Network Printer”...
  • Page 38 ④ To show firmware version, serial number of printer and serial number, resister & type of print head. ⑤ To show print area. It shows for user convenience. exaggeratingly ⑥ To set print area. Please set it properly to print on an entire card because SMART-21 is a direct thermal card printer.
  • Page 39 Figure 45 Color density Black Density: To set resin black density. In the picture, barcode is printed to express density. When density is too strong, barcode is printed too thick. When density is too weak, barcode is too thin. Please adjust resin black density to express clear barcode. Please refer to the following pictures.
  • Page 40 Figure 47 Overlay density ⑧ To print calibration card. ⑨ To show advanced Setup. (It is recommended not to set advanced setup.) ⑩ To load or save values. Get Config.: to get values from current printer Set Config. : to set values to current printer Load from File: to load values from file Save to File : to save values to file Close : to close CardPrinterConfig...
  • Page 41 (3) Card Printer Advanced Setup You can set more values. ① ② ③ ④ Figure 48 CardPrinterConfig – Card Printer Advanced Setup ① You can set Printer ID, PC serial, Print head and Magnetic encryption key. Change Printer ID: When SMART-21 is used by SDK, you can set unique ID for SMART- 21 printer regardless of whether it is connected by USB or what IP address is.
  • Page 42 Set Mag. Encrypt Key: One of security function. When you use SDK, you can encrypt magnetic stripe encoding data transmitted by USB. You can define and save the encryption key to SMART-21 using “Set Mag. Encrypt Key”. ② To show how many cards are issued with SMART-21 printer. “Total Issue Count” is the number of issued cards from factory shipment;...
  • Page 43 SBS Only: Please enable it when you issue cards with software programed by SDK. This option disables printer device driver. Safe Head Heat: Set not to print if the print head is overheated. Cleaning Warning: Set to show the ‘Do cleaning’ message periodically Use USB Serial: When SMART-21 is connected to USB, it transmits the USB serial number to PC.
  • Page 44 Color Sensor Calib: Set whether to use color panel recognition as the calibration value of the sensor. . “Disable” is set to the default value. “Enable” is set to the Open Color Sensor Calibration value. Open Color Sensor Calibration: Measure the value of the color sensor. Cancel Only: This function is not used in this model.
  • Page 45 ‘IDP XXXXXXXX’ is the name of printer, ‘SMART’ is Printer ID, ‘USB001’ is the connected port ② Login : The pop-up window when the ‘Connect’ button is clicked. * Default ID / Password: admin / admin Network : Set the Dynamic IP or Static IP.

  • Page 46: Cardprintertest

    ⑦ Figure 49 CardPrinterTest ① Select Printer: select printer to test. In the picture, “IDP SMART-21 Card Printer” is the Printer name, SMART is the Printer ID, and USB001 is the connected port. ② Control : To execute each step to test...
  • Page 47 ③ Print: Print test with CSD file which is designed by SMART IDesigner program. ④ Batch Start: Repeat selected encoding test by “⑤ Encoding” ⑤ Encoding: Encode Magnetic Stripe, Contact Card, Contactless Card ⑥ Printer Status: Check printer status. ⑦ Message: Description of status by log. (2) Select printer and control When you execute CardPrinterTest, it will search connected printers by USB and Network automatically and SMART-21P printer connected to USB has higher priority.
  • Page 48 THIS FEATURE IS NOT SUPPORTED IN SMART-21.  “Cleaning Roller” is to clean the roller by cleaning card automatically. “Use Log” is to display log in message space. (3) Print (USB connection) Print can be done through the CSD file which is designed by SMART IDesigner program. Following the steps in this section.
  • Page 49 Print can be done by Smartphone or Laptop after the complete of setting the wireless connection (P.26 or P 50). Following the steps in this section. 1) Print by Smartphone (Android OS) Install the Application Search ‘IDP CARDPRINTER’ in the ‘Google Play Store’ and install it. Figure 64 Print by Smartphone 1 Search the printer Run the App and click the ‘SEARCH’...
  • Page 50 Test Print 2 (10) Select ‘OCP’ folder. Figure 67 Print by Smartphone Complete of Test Print (11) Select ‘OCP_test_uploaded_font_printing.txt’, then SMART-21P print a test file. Figure 68 Print by Smartphone 2) Print by Laptop (Windows OS) Print can be done through the CSD file which is designed by SMART IDesigner program. Select the wireless connected printer after the complete of setting the wireless connection (P.26 or P 50).
  • Page 51 Click “Print” Button to move print data to spool. In the NORMAL mode, Click “Print” button to print a card, but in the SBS mode, “Print” button to transmit a printing data from PC to printer and wait for printing. Therefore, you must click “DoPrint” to print in SBS mode. This function is for detail control of printer.
  • Page 52 Batch process repeats the following steps sequentially, Card “IN”  Move “Mag”  Magnetic “Random Fill”  Magnetic “Write”  Magnetic “Read”  Card “OUT”. Figure 50 Magnetic stripe encoding...
  • Page 53 4.3. Firmware update for the printer When you run the CardPrinterFirmware, you can see the pop-up window. CardPrinterFirmware Menu Device: Select the local printer that you want to upgrade. Card Printer / Flipper / Laminator: Select the device you want upgrade. Device Version: Displays the current firmware version of selected printer.

  • Page 54: Firmware Update

    Ready for Firmware Update  Select the printer to update the firmware on the ‘Device’ list.  Select the device to update the firmware Printer tab.  Click “Browse” and select the new firmware Figure 52 Select Firmware Firmware Update ...

  • Page 55: Troubleshooting

    4.4. Firmware update for the Network module The SMART printer uses the NetAdmin to update the firmware of network module. Select the wireless connected printer after the complete of setting the wireless connection (P.26 or P 50). (1) Run Netadmin and select the printer to update the firmware on the printer list after clicking ‘Refresh’...

  • Page 56: Error Message

    5.1. Error Message SMART-21P printer shows the error message displayed on the Watchman program of the Windows tray when it occurs. The following shows the error message on your SMART Printer. For checking a status of printer, please use a CardPrinterTest or CardPrinterDiagnostics in the Utilities folder. Watchman Description and Countermeasures Message...
  • Page 57 -. Check and clean the Color In/Out Sensor -. Check the operating state of the color in/out Sensor The printer can’t wind the ribbon in printing or booting up. Ribbon Move Err -. Check the operating state of the Ribbon Motor -.

  • Page 58: Cleaning The Printer

    Flipper Error THIS FEATURE IS NOT SUPPORTED IN SMART-21. All ribbons are used Ribbon Zero -. Install the new ribbon after purchasing it in the place of purchase Ribbon is not installed or not searched RibbonNotFound -. Install a ribbon if not -.
  • Page 59 To maintain the best condition of SMART-21 printer, you must clean the printer periodically. If you use the exclusive long cleaning card as the picture, you can clean the printer easily. For purchase the exclusive long cleaning card, ask to SMART-21 printer provider. Figure 54 Exclusive long cleaning card for SMART-21 printer If the exclusive long cleaning card is ready, click the “Clean Printer”...
  • Page 60 Figure 56 Printer cleaning Step 1 Step 2. Open the hopper and top cover and remove the card and ribbon cartridge. Figure 57 Printer cleaning Step 2...
  • Page 61 Step 3. Insert the exclusive long cleaning card into the printer through input hopper. When the exclusive long cleaning card is inserted to the cleaning roller, it will be move automatically. It is normal that the exclusive long cleaning card is inserted to the ends and rollers are moving to clean.
  • Page 62 Figure 60 Printer cleaning Step 5 Step 6. Remove the exclusive long cleaning card and install ribbon cartridge into the printer. Figure 61 Printer cleaning Step 6...

  • Page 63: Tph (Thermal Print Head) Replacement

    5.3 TPH (Thermal Print Head) replacement Check the serial number and the resistance of new Thermal Print Head as the Picture. TPH type: A = KEE, B = KPE Serial No.: see the red box. TPH resistance: see the green box. Figure 62 Thermal Print Head 2.
  • Page 64 4. Replacing the new Print Head Step1: Remove the old Print Head from the top cover. (1) Turn off the printer and open the top cover. (2) Hold the Print Head and press the locked hook, then the Print Head is disconnected..

  • Page 65: Card Movement

    5.4. Card movement 5.4.1. Cards can’t enter into the printer from input hopper.  Non-standard cards or bad cards. Change the cards. You can use only ISO CR-80 card (54mm x 86mm).  Card thickness control lever is set improperly. Regulate the card thickness control lever to fit the current card thickness.

  • Page 66: Printing Quality

     Printer setting is changed or is not proper. Please contact the local supplier.  The transfer roller or the printing roller is contaminated with the dust and dirt. Remove the dust and dirt with the cleaning kit as section 5.2. ...
  • Page 67 5.5.3. Unclear or not uniform print.  Uneven or bad card surface. Change the card.  Too high or low setting of the color density. Please contact the local supplier. The color density default of your printer needs to be changed.

  • Page 68: Magnetic Stripe Encoding

    5.6. Magnetic stripe encoding 5.6.1. Magnetic encoding error.  The magnetic head is contaminated with the dust and dirt. Clean the magnetic head with the cleaning kit.  The magnetic encoding data is not transmitted or the wrong data is transmitted. Check the setting of the program and the driver and the magnetic encoding data you transmitted.
  • Page 69  Ribbon is consumed. Printing is not possible if ribbon is used up. Change the ribbon.  Snapped ribbon. Open the top cover and take out the cartridge. After putting the snapped pieces on together, install the cartridge again. 5.7.3. Printer doesn’t operate even if the printing data has been transmitted. Check the following.

  • Page 70: Specification

    6. Specification Model SMART-21P Printing Print Type Dye-Sublimation Print Area Edge to Edge Resolution 300dpi (Color & Mono), 600 & 1200dpi (Mono only) Card Card Feeding Manual / Hand-Fed Card Size ISO CR80 Card Thickness 0.76mm (30mil) Card Type PVC, PET, Composite PVC Printing Speed Monochrome 6 sec./card (600 cards/hour)
  • Page 71 The RFID Tag is used for the security and the recognition of the ribbon. To get the optimized printing quality on the printed card, the genuine ribbon of IDP should be used to print cards by using SMART printer. SMART printer can recognize the genuine ribbon by reading the encoded information on the RFID Tag of the ribbons.
  • Page 72 Label Location...

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Smart-21p

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