Appendix A - Device Problem Report Form - Elnec JetProg User Manual

Appendix A - Device Problem
Report form
Visit please the
any problem during work with programmable device and ELNEC programmers. If you haven't access
to Internet, please make a copy of this page to A4.
DEVICE PROBLEM REPORT
Subject(title of problem):_________________________________
Customer
Customer, name:___________________________
Address:__________________________________
Contact person and e-mail:____________________
Information about product.
Programmer
(type/modification)
Serial number:
Configuration
(modules, converters)
Power supply unit:
Information about PC, to which is the programmer is attached.
Manufacturer/Type:_________________________________
Processor, speed:_______________
Operating system and version:_____
Memory/free memory:____________
Information about device with which you have the problem.
Device type
(full name, prefix/suffix including)
Vendor/logo:__________________________
Package
(DIL40, PLCC44, SOIC20, ...)
Precedence rating:
How often you work with this devices:
Number of programmed device:
Samples are available?
Further questions.
• Did you have installed latest version of control program?
• Did you know thoroughly the features and correct behavior of programmer
and programmed device?
• Is the socket of programmer or adapter free from dust and isn't out of life?
• Is the device with problem new or used?
• Is the error reported for all of the tested devices?
• Is the error reported for devices with other date code?
• During which procedure is an error reported?
• Is the programmer successful in case of other types of devices?
• Does the error occur always or randomly?
• Does programmer work well with other PCs?
• What is the results of programmer selftest (if available)?
Please list the step-by-step description of all activities that invokes a problem. Please make your problem
description as specific as possible - you can increase speed and chance to resolve a problem. Please mention
any step that is known to cause the problem or any step that may prevent the problem. Please copy all error
reports too - full content of LOG window is preferable. We recommended use command Diagnostics/ Create
diagnostic report. Your comments and descriptions of expectations are welcomed. It's best, if you can send us
the actual device with which the problem occurs. Use a separate sheet if necessary.
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
_________________________________________________________________________
Note:
• if you haven't installed the latest version of control program, you can get it from
(Download section). It is very important to have latest version of software, because:
• it is possible the problem you have is already solved by software update
• we don't save older version of software. If ask you to "please perform next steps ...", your version of
software may not behave in the same way as the latest one as used by us.
• in the case of sending samples, please attach to the package this declaration for customs: "Free sample(s),
not for commercial sale. Value for customs purposes only: $10US"
www.elnec.com site and use the Problem Report form (Support section), if occurred
:___________________
___________________
: _______________________________________________
From delivery
LPT port location:
LPT port type:
LPT port setting:
________
:
:____________
Distributor, name:_______________
Date of purchasing:______________
Date of sending registration card:______
Mains supply voltage:_____ V
Version of control program PG4UW:____________
___________
Other (output V and A):
Desktop
motherboard
standard
SPP
Package type:
All designation on the top _________________
and on the bottom side of device___________
in __ days in __ weeks
still Y/N sometimes Y/N
approx. ___ pcs per year.
Yes (I'm sending it/attached)
Yes
Yes
Yes
New Used
Yes
Yes
Read Program
Yes
Always Randomly
Yes
OK
167
Appendix
Date:_____________
(in case 51&AVRprog and PIKprog)
Notebook
ISA card PCI card
ECP/EPP 1284
BIDIR EPP
plastic ceramic ceramic/windowed
in __ months
one-shot Y/N
Yes
No
No
No
No I have only one device
No I have only one batch
ID_check Insertion test
No
No Not tested
Error
www.elnec.com
ECP
No
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