Troubleshooting - Elnec JetProg User Manual

Troubleshooting

We really want you to enjoy our product. Nevertheless,
problems can occur. In such cases please follow the
instructions below.
• It might be your mistake in properly operating the
programmer or its control program PG4UW.
• Please read carefully all the enclosed documentation
again. Probably you will find the needed answer right away.
• Try to install programmer and PG4UW on another
computer. If your system works normally on the other
computer you might have a problem with the first one PC.
Compare differences between both computers.
• Ask your in-house guru (every office has one!).
• Ask the person who already installed programmer.
• If the problem persists, please call the local dealer, from
whom you purchased the programmer, or call ELNEC direct.
Most problems can be solved by phone, e-mail or fax. If you
want to contact us by:
• Mail/fax - Copy the "DEVICE PROBLEM REPORT" form
and fill it in following the instructions at the end of the form.
Write everything down that you consider being relevant
about the programmer, software and the target device.
Send the completed form by mail or fax to ELNEC (fax
number in the control program, menu Help / About) or to
your local dealer. If you send the form by fax please use
black ink, a good pen and large letters!
• E-mail - Use "DEVICE PROBLEM REPORT" form on the
CD or from our Internet site and fill it in following the
instructions at the end of the form. Use standard ASCII
editor. Write everything down that you consider being
relevant about the programmer, software and the target
device. Send the completed form by e-mail to your local
dealer or to ELNEC ((nospam version) elnec at elnec dot
com).
• Phone - Copy "DEVICE PROBLEM REPORT" form and fill
it in following the instructions at the end of the form. Write
everything down that you consider being relevant about the
programmer, software and the target device. Send the
completed form by mail or fax to ELNEC (fax number in the
control program, menu Help / About) or to your local
dealer. If you send the form by fax please use black ink, a
good pen and large letters easily to read. Then call your
local dealer or ELNEC's customer support center (phone
number in the control program, menu Help / About).
Please keep your manual, the programmer and the
completed "DEVICE PROBLEM REPORT" form (just
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ELNEC s. r. o.