Extron electronics Quantum Ultra User Manual
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Extron electronics Quantum Ultra User Manual

Videowall processing system
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User Guide
Videowall Processors
Quantum Ultra
Videowall Processing System
68-2760-01 Rev. A
05 17

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Summary of Contents for Extron electronics Quantum Ultra

  • Page 1 User Guide Videowall Processors Quantum Ultra Videowall Processing System 68-2760-01 Rev. A 05 17...

  • Page 2: Safety Instructions

    Safety Instructions Safety Instructions • English Istruzioni di sicurezza • Italiano WARNING: This symbol, , when used on the product, is intended to AVVERTENZA: Il simbolo, , se usato sul prodotto, serve ad alert the user of the presence of uninsulated dangerous voltage within avvertire l’utente della presenza di tensione non isolata pericolosa the product’s enclosure that may present a risk of electric shock.
  • Page 3 ついては、 エクス トロンのウェブサイ ト より 『Extron Safety www.extron.com and Regulatory Compliance Guide』 (P/N 68-290-01) をご覧ください。 Copyright © 2017 Extron Electronics. All rights reserved. Trademarks All trademarks mentioned in this guide are the properties of their respective owners. The following registered trademarks( ®...
  • Page 4 FCC Class A Notice This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC rules. The Class A limits provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
  • Page 5 Conventions Used in this Guide Notifications The following notifications are used in this guide: WARNING: Potential risk of severe injury or death. AVERTISSEMENT : Risque potentiel de blessure grave ou de mort. CAUTION: Risk of minor personal injury. ATTENTION : Risque de blessure mineure. ATTENTION: •...

  • Page 7: Table Of Contents

    ........... 1 SIS Commands ..........42 About this Guide ..........1 Copyright Information ........42 About the Quantum Ultra Videowall Processor ... 1 Quantum Ultra-initiated Messages ....43 Features ............. 2 Error Responses ........... 43 HyperLane Bus for Source Transfer ....5 Using the Command and Response Table ..
  • Page 8 Quantum Ultra Videowall Processing System • Contents...

  • Page 9: Introduction

    Introduction This section gives an overview of the Extron Quantum Ultra 610 Videowall Processing System, describes its significant features, and provides sample application diagrams. The following topics are covered: • About this Guide About the Quantum Ultra Videowall Processor •...

  • Page 10: Features

    Scalable 4K @ 60 Hz videowall processing for display systems of any size — Quantum Ultra supports videowalls up to 36 screens in size from a single Quantum device. Additional processors can be configured and operated as a single system to accommodate larger videowalls.
  • Page 11 HDMI and DVI displays. • Up to 64 video and graphic windows per output card — Quantum Ultra offers extensive windowing capabilities, with the ability to display up to 64 video, image, and clock windows from each output card.
  • Page 12 Requires one PS 124 per OUT4DTP card. RS 232 insertion from the Ethernet control port (OUT4DTP) — System level • device control to all remote locations via the Quantum Ultra control port, providing comprehensive control of endpoints and attached devices without needing additional equipment.

  • Page 13: Hyperlane Bus For Source Transfer

    3840 2160 7.46 4096 2160 7.96 3840 2160 14.93 4096 2160 15.93 4096 2400 17.69 NOTE: Bandwidth values do not include overhead data required for bus management. Raw video throughput is slightly lower. Quantum Ultra Videowall Processing System • Introduction...

  • Page 14: Virtual Network Computing (Vnc)

    The size of the VNC window on the Quantum Ultra output and the number of VNC sources simultaneously displayed also influences the refresh rate of the content.
  • Page 15 PWR OUT = 6W Extron WiFi 1 2 3 4 IPCP Pro 250 IP Link Control Processor 4K PC WiFi 1 2 3 4 4K PC Figure 2. Connection Diagram for a Quantum Ultra Quantum Ultra Videowall Processing System • Introduction...

  • Page 16: Installation

    Installation Steps The Quantum Ultra processor can be mounted in a 19-inch equipment rack or placed on a table or other furniture. To install and set up the Quantum Ultra processor for a videowall, follow the steps below (see Application Diagrams on page 6 for connection examples).
  • Page 17 • NOTE: A gateway IP address is required on the PC running VCS for the Quantum Ultra to be detected. The gateway IP address does not need to be valid or in the same subnet for the detection to work..

  • Page 18: Rear Panel Features

    NOTE: If you are logged into the Quantum device, a momentary press of this switch also powers it off. HDMI Out system output connector — (Optional) Connect an HDMI monitor to this female HDMI connector to view activity and interactions with the embedded operating system. Quantum Ultra Videowall Processing System • Installation...

  • Page 19: Input And Output Cards

    DVI-to-HDMI cable or adapter. Input and Output Cards The Quantum Ultra 610 chassis contains 10 card slots for input and output cards. Each card has four female HDMI input connectors or four female HDMI output connectors, to which you can connect up to four HDMI sources or HDMI displays, up to the maximum capacity of 40 HDMI inputs and outputs in nearly any combination.

  • Page 20: Card Locations

    25 feet (7.6 meters). To connect DVI sources or displays to a card, use a DVI-to-HDMI adapter. Card Locations When the Quantum Ultra is assembled at the factory, all the input cards are installed in slots above the output cards in the chassis. If installing cards yourself, do not intersperse input cards with output cards.
  • Page 21 3.732 2560 1600 7.373 4096 2160 7.963 4096 2400 8.847 Should more instances be required for a preset layout, the scaler produces the required image sizes but reduces the frame rate as needed. Quantum Ultra Videowall Processing System • Installation...
  • Page 22 Card Card Source Is Scaled Down Figure 4. Example of a Source Displayed Full-Sized and Down-scaled Up-scaling (magnification) is achieved by a scaler on the output card (see Source up-scaling on page 23). Quantum Ultra Videowall Processing System • Installation...
  • Page 23 60 Hz mini cation sizes for one source Processed Eight unique at 30 Hz mini cation sizes for one source Figure 6. Example of One Input at 1080p, 60 Hz, on One Input Card Quantum Ultra Videowall Processing System • Installation...
  • Page 24 4K grouped source Four unique At 15 Hz mini cation sizes for one 4K grouped source Figure 9. Example of One 4K Input, 60 Hz, Column or Quad Format, on One Input Card Quantum Ultra Videowall Processing System • Installation...
  • Page 25 Figure 10. Input Rotation The Quantum Ultra input card can support rotation of two 1920x1080 sources at 60 Hz or one 3840x2160 source at 30 Hz. Additional sources can be rotated, but the processing frame rate will be reduced in half to remain within the available bandwidth of the card.
  • Page 26 One unique mini cation size for one source Two unique mini cation At 15 Hz sizes for one source Figure 14. Example of One Rotated 4K Input, 30 Hz, on One Input Card Quantum Ultra Videowall Processing System • Installation...

  • Page 27: Outputs

    You can set the EDID for each of the inputs in your Quantum Ultra chassis using VCS. The software lets you view the current EDID that has been set for each input. If no project...
  • Page 28 Output resolutions The following table shows all the output resolutions and refresh rates supported on Quantum Ultra and which connectors on the output cards support each resolution. All — Indicates resolutions and rates supported on all connectors on the output cards.
  • Page 29 Number of the output card slot on the chassis, followed by the output connector • number to which the display is connected ( • Output resolution ( Quantum Ultra Videowall Processing System • Installation...
  • Page 30 • Digital output format A videowall design can consist of multiple canvases. A canvas can contain connectors on any output board on any Quantum Ultra chassis, and multiple canvases can be defined on a single output card. Canvas 2 Canvas 1...

  • Page 31: Output Format

    NOTE: Static image files are rendered at the appropriate size by the graphics processor (GPU). This ensures maximum image sharpness. Down-scaling of live video sources is performed by a scaler on the input cards (see Source down-scaling on page 13 for further details). Quantum Ultra Videowall Processing System • Installation...
  • Page 32 Output Channel 1.4 Windows 1 through 16 Windows 17 through 32 Windows 33 through 48 Windows 49 through 64 Figure 22. Example of All Available Windows Distributed Evenly Among the Four Output Channels. Quantum Ultra Videowall Processing System • Installation...
  • Page 33 Example 4: One 4K column output at 60 Hz (channels 1 and 3 disabled) 10.2 10.4 Example 5: One 4K quad output at 60 Hz 10.1 10.2 10.3 10.4 Figure 23. Maximum Number of Output Signals Per Output Card at Different Resolutions and Refresh Rates Quantum Ultra Videowall Processing System • Installation...
  • Page 34 If the displays in the videowall are installed in a portrait orientation, the output signal from the Quantum Ultra can be rotated to support the rotated displays. In contrast to input rotation which will rotate the source content within a window, output rotation affects the entire output signal which includes all sources, window text, images, and HDCP messaging.

  • Page 35: Adjusting For Mullion Compensation And Edge Blending

    (10/100/1000Base-T) LAN A or LAN B port on the rear panel to enable you to control the Quantum Ultra processor and to set up videowall applications via the computer. NOTE: Ensure that the PC and the Quantum Ultra processor are on the same subnet. Quantum Ultra Videowall Processing System • Installation...
  • Page 36 After the system is configured with the desired wall layout and window presets, the Quantum Ultra can be controlled directly by a control system via the Ethernet or RS-232 connection. The network port on the computer or the network hub, router, or LAN must be able to support a 100Base-T connection.

  • Page 37: Operation

    Operation The Quantum Ultra processor is a host device with an embedded operating system. The Quantum Ultra Control Panel is a program that resides on the Quantum Ultra operating system and enables you to perform various setup and maintenance tasks, such as setting the processor IP address, resetting the device, or updating the firmware.
  • Page 38 ). The Quantum Ultra main window appears on the monitor, in extron Control Panel front of a background image of the Quantum Ultra. From this window, you can access all common tasks. Figure 28. The Quantum Ultra Control Panel Main Window...

  • Page 39: Control Panel Buttons

    Control Panel Buttons The following buttons give you access to set up and manage the Quantum Ultra via the Control Panel (see figure 28 on the previous page). NOTE: When you click a Control Panel button, a password prompt appears.
  • Page 40 . Yours may be a different drive. Figure 29. USB Flash Drive Containing Picture Files On the USB drive, locate the image files to be loaded to the Quantum Ultra and drag or copy them to the folder on the Quantum Ultra drive.

  • Page 41: Updating The Password

    Figure 32. Password Reboot Prompt Click to reboot. (If you click , the new password remains in effect only until Cancel the system is shut down.) Quantum Ultra Videowall Processing System • Operation...

  • Page 42: Updating Firmware

    Updating Firmware If it becomes necessary to update the firmware on your Quantum Ultra, you can obtain new firmware at www.extron.com and upload it to the unit. Downloading a Firmware File On the Extron web page, select the tab (see figure 33,...

  • Page 43: Uploading A Firmware File

    Uploading a Firmware File To upload a new firmware file to the Quantum Ultra: Copy the new firmware file to a USB flash drive. Plug the flash drive into one of the System USB ports on the rear panel (see figure 35).
  • Page 44 Double-click on the firmware file or select it and click . The Quantum Ultra Open firmware file must have a .gpg extension. Figure 37. Selecting the Firmware File on the USB Flash Drive Quantum Ultra Videowall Processing System • Operation...
  • Page 45 ) at the bottom of the screen lets you know approximately how much time remains for the installation. Figure 39. Installation Progress Screen When the installation is completed, appears in the upper-left corner of the Success! screen. Quantum Ultra Videowall Processing System • Operation...

  • Page 46: Modifying Network Settings

    Settings Figure 41. Network Settings for LAN A Port If desired, enter a name of 1 to 15 characters for your Quantum Ultra. Only letters, numbers, and the hyphen ( ) can be used in this name. NOTE: All letters in the are displayed in uppercase.

  • Page 47: Resetting The Device

    • Reset Device Settings (Retain TCP/IP Settings and Image Files) Resets the Quantum Ultra to its factory default settings while keeping the IP addresses and other settings that have been entered, plus any image files that have been uploaded. This is the default.

  • Page 48: Service Mode

    Service Mode In service mode, you can access the Quantum Ultra C: and D: drives as well as the operating system Control Panel. To enter service mode: On the Quantum Ultra main window, click Control Panel Service Mode On the...

  • Page 49: Committing Changes To Memory

    Committing Changes to Memory The Quantum Ultra Control Panel enables you to commit (save) to memory all changes made to the C: drive and operating system configuration during the session. These saved settings remain in effect the next time the Quantum Ultra is powered on.

  • Page 50: Remote Configuration And Control

    Videowall Configuration Software (VCS) Program SIS Commands You can use SIS commands to configure and control the Quantum Ultra via a host computer or other device (such as a control system) attached to the rear panel RS-232 connector or the rear panel LAN port. Enter commands using a host communication application such as the Extron DataViewer, available at www.extron.com...

  • Page 51: Quantum Ultra-Initiated Messages

    Quantum Ultra-initiated Messages When a local event such as a software selection or adjustment takes place, the Quantum Ultra responds by sending a message to the host. No response is required from the host. An example of a Quantum Ultra-initiated message is:...

  • Page 52: Symbol Definitions

    = Window priority position — 1 through 999 1 = Back (lowest priority) Response is three digits padded with zeros. = Input resolution — Horizontal and vertical dimensions. Example: 1280x720 Quantum Ultra Videowall Processing System • Remote Configuration and Control...
  • Page 53 For example, the Quantum Ultra can send out a notice of a change in some setting without receiving a query via a PC or a control system. That change could have been a result of an internal process or a selection made via the VCS program.

  • Page 54: Command And Response Table For Sis Commands

    0 = All windows (for window mute only) Window mute: 0 = Unmute (default), 1 = Mute window. Window priority number: 1 through 999. Response is three digits with leading zeros. 1 = back (lowest priority) Quantum Ultra Videowall Processing System • Remote Configuration and Control...
  • Page 55 Response is six digits with leading + or - and padded with zeros. X1& Horizontal and vertical size (Limits depend on input or output resolutions.) Response is six digits and padded with zeros. Quantum Ultra Videowall Processing System • Remote Configuration and Control...
  • Page 56 Horizontal and vertical size (Limits depend on input or output resolutions.) Response is six digits, padded with zeros. Window preset number: 1 through 128. Response is three digits padded with zeros. Quantum Ultra Videowall Processing System • Remote Configuration and Control...
  • Page 57 Window number: 1 through 999. Response is three digits with leading zeros. 0 = All windows (for window mute only) Window or style presets — 1 through 128. Response is three digits padded with zeros. Quantum Ultra Videowall Processing System • Remote Configuration and Control...
  • Page 58 On or off status: 1 = On or enabled, 0 = Off or disabled. Internal temperature in degrees Celsius. Video mute (blanking) status: 0 = Off (unmuted), 1 = On (window muted). Input resolution — Horizontal and vertical dimensions. Example: 1280x720. Quantum Ultra Videowall Processing System • Remote Configuration and Control...
  • Page 59 Verbose mode: 0 = None (default for LAN connections), 1 = Verbose mode (default for RS-232 connection), 2 = Tagged response for queries, 3 = Verbose mode and tagged response for queries (see erbose mode command definition on page 45 for more information). Quantum Ultra Videowall Processing System • Remote Configuration and Control...
  • Page 60 Network interface: 1 = LAN A port, 2 = LAN B port X17& Prefix representing subnet mask bits (subnet mask value in CISG commands). Default = /24, which represents default subnet mask 255.255.255.0. Quantum Ultra Videowall Processing System • Remote Configuration and Control...
  • Page 61 3 = Verbose mode and tagged responses for queries enabled (see Verbose mode command definition on page 45). X13# Administrator or user password, 128 characters maximum. / \ | * and space characters are not allowed. Passwords are case-sensitive. Quantum Ultra Videowall Processing System • Remote Configuration and Control...

  • Page 62: Videowall Configuration Software (Vcs) Program

    Videowall Configuration Software (VCS) Program The Extron VCS program is a PC-based program for the Quantum Ultra that provides a convenient way to configure the videowall. System configuration is broken down into logical tasks, including output and wall configuration, source setup, preset design, and EDID Minder.
  • Page 63 By default, the installation places the program files at: C:\Program Files (x86)\Extron\Extron VCS If there is not already an Extron folder in your Program Files or Program Files x86 folder, the installation program creates it as well. Quantum Ultra Videowall Processing System • Remote Configuration and Control...

  • Page 64: Starting The Configuration Program

    Manually Add Device Manually Add Device Figure 50. Manually Add Device Window In the field, enter the address of the Quantum Ultra to be connected IP Address and select the radio button. Pull from Hardware Click . The connection information for the device is displayed in the...
  • Page 65 ) to display the dialog Communication Settings box. Figure 52. Device Details Screen For detailed instructions on using the VCS to configure the videowall, see the VCS Help File, provided with the software. Quantum Ultra Videowall Processing System • Remote Configuration and Control...

  • Page 66: Maintenance

    Maintenance The Quantum Ultra has several parts that you can replace, should they fail, wear out, or no longer meet your requirements. This section provides instructions for replacing these parts, which you can order from your Extron representative or by going to www.extron.com.

  • Page 67: Accessing The Front Panel

    Accessing the Front Panel To access the Quantum Ultra front panel, open the front panel door as follows: Insert a coin, such as a penny, in the slot on the front panel lock and rotate it one quarter turn to the left, until the dot above the slot faces...

  • Page 68: Front Panel Features

    Front Panel Features The items that may need to be replaced at some time during the lifetime of the Quantum Ultra are accessed via the front panel. Most of these items are held in place by thumbscrews. ATTENTION: • Thumbscrews should be tightened with a tool after both initial installation and subsequent access to the panel.

  • Page 69: Replacing Input And Output Cards

    être changées lors du fonctionnement de l’unité. Veillez à toujours mettre hors tension le Quantum Ultra avant de retirer une carte. On the Quantum Ultra rear panel, loosen the two screws at the right and left edges of the card to be removed.
  • Page 70 NOTE: The card is not completely in place until you hear or feel it snap into the connector at the end of the card. If you do not feel it snap into position, press on it more firmly until you do. Quantum Ultra Videowall Processing System • Maintenance...

  • Page 71: Replacing A Power Supply

    When finished removing and installing cards, power the unit on. Replacing a Power Supply Quantum Ultra has a primary and a redundant power supply (PSU) to ensure continued, uninterrupted operation if a power supply should fail. However, if a power supply does fail, you should replace it at your earliest convenience.
  • Page 72 Slide the unit out. Figure 60. Rotating the Latch and Sliding the Power Supply to the Right Lift the power supply up slightly and slide it toward you, out of the chassis ( Quantum Ultra Videowall Processing System • Maintenance...
  • Page 73 Slide the round end of the lever ( between the two pegs ( ) when installing a power supply. Figure 62. Positioning the Lever between the Two Pegs on the Chassis Quantum Ultra Videowall Processing System • Maintenance...

  • Page 74: Replacing The Top Fan

    This fan is hot- swappable, that is, it can be replaced while the Quantum Ultra is operating, without the need to power down the unit. When a fan fails, it should be replaced immediately and you must not run the unit for a long period without a fan.
  • Page 75 Disconnect the small fan cables (see figure 64, Cables Loosen the thumbscrew. Disconnect the cables. Figure 64. Detaching the Top Fan Slide the fan out. Slide fan out. Figure 65. Sliding the Top Fan Out of the Chassis Quantum Ultra Videowall Processing System • Maintenance...
  • Page 76 Slots for Tabs in the Back of the Fan Compartment Line up the new fan up with the right wall of the chassis with the tabs facing toward the back and the thumbscrew and cables facing outward, toward you. Quantum Ultra Videowall Processing System • Maintenance...

  • Page 77: Replacing A Disk Drive

    • These drives are NOT hot-swappable and cannot be switched while the unit is operating. Always power off the Quantum Ultra before removing a drive. • Ces disques NE sont PAS interchangeables à chaud et il est impossible de les changer durant le fonctionnement de l’unité.
  • Page 78 NOTE: The thumbscrews cannot be removed completely. Grasp the thumbscrew firmly and pull the drive ( ) straight toward you until it comes free. Loosen the thumbscrew Slide the hard drive out. Figure 69. Removing the Disk Drive Quantum Ultra Videowall Processing System • Maintenance...
  • Page 79 ) should insert into the receptacles on the board at the back of the compartment Use a tool to tighten the thumbscrew and secure the drive in place. Power the system back on. Quantum Ultra Videowall Processing System • Maintenance...

  • Page 80: Replacing The System Board Computer Assembly

    L’ensemble de composants SBC N’EST PAS interchangeable à chaud et il est impossible de le changer durant le fonctionnement de l’unité. Mettez toujours hors tension le Quantum Ultra avant de retirer l’ensemble SBC. Removing the SBC Assembly Shut down the unit and disconnect the power.

  • Page 81: Installing A New Sbc Assembly

    Use a tool to tighten the right and left thumbscrews on the SBC assembly. Reinstall the hard drives on the SBC assembly (see Replacing a Disk Drive page 69). Power the system back on. Quantum Ultra Videowall Processing System • Maintenance...

  • Page 82: Mounting

    (such as the use of power strips). Rack Mounting the Quantum Ultra 610 The Quantum Ultra processor can be placed on a tabletop or mounted in a rack (recommended). CAUTION: The Quantum Ultra chassis is very heavy. When it is fully populated with input and output cards, its weight can be up to 59.8 lbs (28 kg).

  • Page 83: Rack Mounting Requirements

    Support Always use additional support at the sides or rear of the Quantum Ultra unit, attached to both the front and rear rack posts. Ensure that the shelf or other mounting accessories can support the full weight of the unit.
  • Page 84 T FA V ID Figure 73. Rack Mounting the Quantum Ultra 610 Quantum Ultra Videowall Processing System • Mounting...

  • Page 85: Extron Warranty

    Extron Electronics makes no further warranties either expressed or implied with respect to the product and its quality, performance, merchantability, or fitness for any particular use. In no event will Extron Electronics be liable for direct, indirect, or consequential damages resulting from any defect in this product even if Extron Electronics has been advised of such damage.

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