Getting Help: Technical Support And Assistance - Advantech FWA-5020 User Manual

PXE boot requires a DHCP server and a TFTP server in the network to complete.
DHCP Server and TFTP server are commonly run on the same machine and
collectively referred to as "boot server". Setting up such a boot server implies a
couple of steps. How-to guides for setting up Linux as PXE boot server are available
on the internet, e.g. https://www.debian-
administration.org/article/478/Setting_up_a_server_for_PXE_network_booting.
Please note that it is recommended to setup a separate network / subnet for network
booting as the DHCP required for PXE booting may conflict with existing DHCP
servers in your network.
The PXE client in the FWA-5020 sends the system's GUID as part of the DHCP
Request. Some boot servers have mechanisms to automatically configure the target
OS image based on the client system's GUID. Using this mechanism allows to use
the same boot server for network booting of different devices / appliances.
1.4

Getting Help: Technical Support and Assistance

In case the unit you received is a sample for evaluation, please contact your
Advantech representative. For production units, please follow the process below:
1. Visit the Advantech web site at www.advantech.com/support to find the latest
information about the FWA-5020 and related products.
Contact your distributor, sales representative, or Advantech's customer service
2.
center for technical support if you need additional assistance. Worldwide contact
information can be found on www.advantech.com.
-
3. Please have the following information ready before you call / be sure to include
this information in your email:

Product name and serial number

Description of your peripheral attachments

Description of firmware and software versions installed on the product

A complete description of the problem

The exact wording of any error messages
4. In case the unit needs to be send back for repair, please refer to
instructions.
_20161111
FWA-5020 User Manual v01 Copyright 2015 Advantech Co. Ltd. All rights reserved.
appendix E for
Page 25