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Technical Support and Assistance
1. Visit the Advantech web site at
about the product.
2. Contact your distributor, sales representative, or Advantech's customer service centre for technical support
if
you
need
additional
www.advantech.com.Please have the following information ready before you call:
•
Product name and serial number
•
Description of your peripheral attachments
•
Description of firmware and software versions installed on the product
•
A complete description of the problem
•
The exact wording of any error messages
3. For more information please contact
Warranty and RMA
Product Warranty (2 years)
Advantech warrants to you, the original purchaser, that each of its products will be free from defects in
materials and workmanship for two years from the date of purchase.
This warranty does not apply to any products which have been repaired or altered by persons other than repair
personnel authorized by Advantech, or which have been subject to misuse, abuse, accident or improper
installation. Advantech assumes no liability under the terms of this warranty as a consequence of such events.
Because of Advantech's high quality-control standards and rigorous testing, most of our customers never need
to use our repair service. If an Advantech product is defective, it will be repaired or replaced at no charge
during the warranty period. For out of-warranty repairs, you will be billed according to the cost of replacement
materials, service time and freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered. (For example, CPU speed, Advantech products
used, other hardware and software used, etc.) Note anything abnormal and list any onscreen messages you
get when the problem occurs.
2. Call your dealer and describe the problem. Please have your manual, product, and any helpful information
readily available.
3. If your product is diagnosed as defective, obtain an RMA (return merchandise authorization) number from
your dealer. This allows us to process your return more quickly.
4. Carefully pack the defective product, a fully-completed Repair and Replacement Order Card and a
photocopy proof of purchase date (such as your sales receipt) in a shippable container. A product returned
without proof of the purchase date is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid to your dealer.
_20220127_JH.DOCX
User Manual_FWA-6171
www.advantech.com/support
assistance.
Worldwide
ncg@advantech.com
Copyright
2017
Advantech Co. Ltd. All rights reserved.
where you can find the latest information
contact
information
or visit www.advantech.com/nc.
can
be
found
on
Page 10
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