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1.4
Getting Help: Technical Support and Assistance
In case the unit you received is a sample for evaluation, please contact your Advan-
tech representative. For production units, please follow the process below:
1.
Visit the Advantech web site at www.advantech.com/support to find the latest
information about the FWA-1320 and related products.
2.
Contact your distributor, sales representative, or Advantech's customer service
center for technical support if you need additional assistance. Worldwide con-
tact information can be found on www.advantech.com.
3.
Please have the following information ready before you call / be sure to include
this information in your email:
–
Product name and serial number
–
Description of your peripheral attachments
–
Description of firmware and software versions installed on the product
–
A complete description of the problem
–
The exact wording of any error messages
4.
In case the unit needs to be send back for repair, please refer to appendix E for
instructions.
FWA-1320 User Manual
12
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