Dump Collection - NEC NovaScale R630 User Manual

Dump Collection

To collect the dump file with NEC ESMPRO Manager, use [CPU Module] →[Maintenance] tree in the data viewer.
To collect the dump with the ft server utility, use the utility screen of the component.
IMPORTANT: Acquire the dump only for the examination of a fault.
The dump can be collected in two ways. In each way, the dump file is collected with the same path and file name
"%SystemDrive%\NECDump\MEMORY.DMP" as the dump file of the OS standard.
Collecting dump of inactive module
The dump is acquired from the inactive CPU module (due to the occurrence of a fault or forced stop).
Collecting dump under system operation
Either of the CPU modules is entered into the offline state and the dump is collected during system operation.
After the acquisition, the CPU module is returned to the online state again. This can be done only in the
duplex system.
The table below shows the potential cases in which the dump is acquired.
Saving dump of stopped module
Component
Remote
CPU Module –
Remote: Executable from remote management PC by using NEC ESMPRO Manager
Local: Executable on local server by using ft server utility
–: Not support
Local
When a fault or malfunction
occurs in the system.
Save the dump if requested
by maintenance personnel.
Executable in the following
module state:
•
The amber LED is on
However, this function
operates only in a fault
state. An execution error
occurs in any other cases.
The amber LED is on when
the module is in one of the
following states:
•
Removed
•
Broken
•
Shot
•
Firmware
Completion of update
•
No fault found by
diagnosis
Saving dump of component
under system operation
Remote
When a fault or When a fault or
malfunction occurs malfunction occurs in
in the system. the system.
Save the dump if Save the dump if
requested by requested by
maintenance maintenance
personnel. personnel
Executable in the Executable in the
following module following module
state (this can be state:
•
viewed on manager
When only the
screen):
green LED is on and
•
Duplex the module is in
redundant
configuration state
Only the green LED is
on when the module is
in the following state:
•
Duplex
5-54
Local