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N8800-155F, EXP320L
NEC Express5800/R320a-E4
N8800-154F, EXP320M
NEC Express5800/R320b-M4
User's Guide (Setup)
2nd Edition
11-2010
856-129126-101- B

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Troubleshooting

   Summary of Contents for NEC N8800-155F

  • Page 1

    N8800-155F, EXP320L NEC Express5800/R320a-E4 N8800-154F, EXP320M NEC Express5800/R320b-M4 User's Guide (Setup) 2nd Edition 11-2010 856-129126-101- B...

  • Page 2

    The NEC product(s) discussed in this document are warranted in accordance with the terms of the Warranty Statement accompanying each product. However, actual performance of each such product is dependent upon factors such as system configuration, customer data, and operator control.

  • Page 3: Safety Indications

    Keep this User's Guide handy for quick reference when necessary. Safety Indications To use NEC Express5800 series safely, follow the instructions in this User's Guide. This guide explains components that pose a danger, types of dangers caused by failing to follow the instructions, and actions taken to prevent them;...

  • Page 4

    Symbols and its descriptions used in this User’s Guide and warning labels are as follows: Attention Indicates a risk of an electric shock. Indicates a risk of a personal injury due to heat. Indicates a risk of catching your fingers. Indicates a risk of a fire or smoke.

  • Page 5

    Mandatory actions Unplug the server. There is a risk of an electric shock or fire. Indicates a general action to take that is not defined herein. Make sure to follow the instructions. Be sure to provide earthing. Otherwise, an electric shock or fire may be caused. For detailed notes to set up the machine safely, refer to “NOTES FOR SAFE HANDLING”...

  • Page 6

    NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.

  • Page 7

    CE Statement Australia EMI: Warning: This is a Class A product. In domestic environment, this product may cause radio interference in which case the user may be required to take adequate measures. Canada EMI: This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations.

  • Page 8

    Trademarks and Patents NEC EXPRESSBUILDER, NEC ESMPRO and DianaScope are registered trademarks of NEC Corporation. Microsoft, Windows, Windows Server, Windows NT, and MS-DOS are registered trademarks of Microsoft Corporation in the United States and other countries. Intel and Pentium are registered trademarks of Intel Corporation.

  • Page 9

    (5) NEC assumes no liability arising from the use of this product, nor any liability for incidental or consequential damage arising from the use of this manual regardless of (4) above.

  • Page 10

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  • Page 11: Preface

    Preface Welcome to the NEC Express5800/ft series. NEC Express5800/ft series is a “fault-tolerant (ft)” server focusing on “high reliability” in terms of fault-tolerance, in addition to “high performance,” “scalability,” and “general versatility” provided by NEC Express5800 series. In the event of trouble, its dual configuration will allow the system to isolate instantaneously the failed parts to assure non-stop running;...

  • Page 12: About This User's Guide

    Something you need to make sure when using the server or software Helpful information, something useful to know TIPS: About our Web Service Information on NEC Express5800/ft series including modification modules is also available on our web site, NEC Global Site: http://www.nec.com/...

  • Page 13: Table Of Contents

    Installing the device to the rack (N8140-74/92/93/94/98/99) ............3-4 Unmounting the device from the rack (N8140-74/92/93/94/98/99) ..........3-11 INSTALLING the Tower Conversion Kit (N8843-003) ............3-12 Connect peripheral devices to NEC Express5800/ft series ..........3-18 CHAPTER 4 WINDOWS SETUP............4-1 SETUP FLOW ........................4-3 Step 1: Procedure to Install and Reinstall OS ..............4-4...

  • Page 14

    Setting Dual Disk Configuration by RDR (Rapid Disk Resync) function .........4-49 Step 9: Create Volume..................... 4-60 Step 10: Set Network for NEC ESMPRO Agent............. 4-61 Step 11: Enable OS Boot Monitoring Function............... 4-63 Step 12: Make Settings for Failure Management ............4-64 Set Memory Dump (Debug Information) ..................4-64...

  • Page 15

    COMPRESSING A SYSTEM DRIVE ................5-17 ABOUT Windows Update (APPLYING SECURITY PATCHES).........5-17 CHAPTER 6 TROUBLESHOOTING ............. 6-1 TROUBLESHOOTING .....................6-2 Problems with NEC EXPRESSBUILDER..................6-2 Problems with Windows Setup....................6-3 Problems with Express Setup ......................6-7 Problems with NEC ESMPRO Setup ..................6-8 APPENDIX A....................A-1 ABOUT SERVICES..................A-1...

  • Page 16

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  • Page 17: Chapter 1 Before Using

    Chapter 1 Before Using This chapter includes information necessary for proper and safe operation of the server, the main unit and its accessories. Go through this chapter before you start setup of the product.

  • Page 18: Notes For Safe Handling

    1-2 Before Using NOTES FOR SAFE HANDLING The following section describes necessary information to use the product properly and safely. Warning Label Warning label is placed in the certain part of the system so that the user stays alert to possible risks. Do not remove or damage the label.

  • Page 19: Precautions For Safety

    NEC assumes no liability for any accidents or damage to physical assets resulting from the use of this equipment in such systems or facilities.

  • Page 20: Use Of Power Supply And Power Cord

    1-4 Before Using Use of Power Supply and Power Cord WARNING Do not handle a power plug with a wet hand. Do not plug/unplug a power cord with a wet hand. There is a risk of an electric shock. Do not connect the ground wire to a gas pipe. Never connect the ground wire to a gas pipe.

  • Page 21

    Before Using 1-5 CAUTION Do not use other than 3-prong plug outlet. This equipment encloses a power cord with 3-prong plug that has the third pin (an earth pin). This plug can be used only on the outlet for the 3-prong. There is a risk of an electric shock if you use other type of outlet.

  • Page 22

    Do not use any non-designated interface cable. Use only interface cables designated by NEC; identify which component or connector to attach beforehand. If you use an inappropriate cable or make a wrong connection, there is a risk of short-circuit that could lead to a fire.

  • Page 23: Cleaning And Handling Of Internal Devices

    When the server does not operate appropriately due to the dead lithium and NiMH (or Li-Ion) batteries, contact your service representative to replace only with the same or equivalent type recommended by NEC. Do not disassemble the server to replace or recharge the battery by yourself.

  • Page 24

    1-8 Before Using CAUTION High temperature Immediately after powering off the system, system components such as hard disk drive may be very hot. Wait for the server to cool down completely before adding/removing components. Make sure to complete installation. Firmly install all power cords, interface cables and/or boards. An incompletely installed component may cause a contact failure, resulting in fire and/or smoke.

  • Page 25: During Operation

    Before Using 1-9 During Operation CAUTION Keep animals away. Animal’s waste or hair may get inside the equipment to cause a fire or electric shock. Do not place any object on top of the server. The object may fall off to cause injuries, damage to hardware and/or a fire. Do not leave the optical disk drive’s tray ejected.

  • Page 26

    1-10 Before Using Rack-mount Model (R320a-E4/R320b-M4) WARNING Do not install the equipment on a nonconforming rack. Install the equipment on a 19-inch rack conforming to the EIA standard. Do not use the equipment without a rack or install it on a nonconforming rack. The equipment may not function properly, and there is a risk of damage to physical assets or injuries.

  • Page 27

    Before Using 1-11 CAUTION Be careful not to hurt your fingers. Exercise great care not to hurt your fingers on the rail when you mount/dismount the server into/from the rack. Do not attempt to install the server yourself. Transport and install the rack with three and more people. Doing so with two or less people could cause the falling of the rack and damaging the surroundings.

  • Page 28: Unpackaging

    Keep the accessories in a safe place. You will need them when you perform setup, addition of options, or replacement of failed components. To check NEC EXPRESSBUILDER components, see the attached list. Be sure to fill out and mail the software registration card that is shipped with the operating system.

  • Page 29: Transporting Device

    Before Using 1-13 Transporting Device This unit and options use lithium-metal battery or lithium-ion battery. Contact your local reseller for transporting the unit by air or shipping since the regulation is applied to air and maritime transportation of lithium battery.

  • Page 30

    1-14 Before Using (This page is intentionally left blank.)

  • Page 31: Chapter 2 About Operating System

    Chapter 2 About Operating System This chapter gives essential information on the Windows system supported by the server and how to install it.

  • Page 32: Installing Windows Server 2008 R2

    2-2 About Operating System INSTALLING Windows Server 2008 R2 For installing an operating system on NEC Express5800/ft series, refer to the below description. IMPORTANT: The NEC Express5800/ft series is a precision instrument. You should ask maintenance personnel to install it.

  • Page 33

    Drivers and services for achieving duplicated operation NEC ESMPRO Agent The Express Setup program is exclusively used for the NEC Express5800/ft series. To execute the setup program, simply select the item [Express Setup] from the menu displayed when starting the system through the provided “NEC EXPRESSBUILDER.”...

  • Page 34

    2-4 About Operating System (This page is intentionally left blank.)

  • Page 35: Chapter 3 Installing Server

    Chapter 3 Installing Server This chapter describes requirements for using the product properly and safely, the setup procedures to make NEC Express5800/ft series ready for use, and how to connect peripherals.

  • Page 36: Installation

    INSTALLATION This section describes installation of NEC Express5800/ft series. Rack-mount Model You can mount NEC Express5800/ft series on a rack that conforms to the EIA standards. IMPORTANT: NEC Express5800/ft series is a precision instrument. You should ask maintenance personnel to install it.

  • Page 37

    Do not leave more than one device pulled out from the rack. Do not install excessive wiring. Do not install NEC Express5800/ft series in such places as listed below. If you locate racks or install the server in such places, the server may malfunction.

  • Page 38: Installing The Device To The Rack (n8140-74/92/93/94/98/99)

    When the operating temperatures of NEC Express5800/ft series (10 to 35°C) are exceeded, there is a risk of malfunction. You must take adequate precautions and measures for airflow inside the rack as well as in the room so that the internal temperature can be kept within this range during operation.

  • Page 39

    Installing Server 3-5 Checking the place to install ● Imprinted mark (2 imprinted Decide the place (height) to install. marks for 5Us) To keep balance, install it as low as you can on the rack. To install the rack, the height for 4U is (the height Places to install required.

  • Page 40

    3-6 Installing Server 1. If the rack has front and rear doors, read the instruction that comes with the rack, and open them. 2. Install the brackets from the rear side of the rack. Install the brackets with its flat side facing inside.

  • Page 41

    Installing Server 3-7 3. Fix the core nuts to the front side of the rack. Attach them symmetrically (total: 4 core nuts). Core nuts (top of device) Bottom of device Core nuts Fix a core nut from inside of the rack. Hook either of the clips of the core nut to a square hole of the rack, and hook the other clip to a hole by a flat-blade...

  • Page 42

    3-8 Installing Server 6. Remove the system Backplane from the 4U chassis. system backplane screws 7. Insert the 4U chassis from the front side of the rack. plate screws 8. Tentatively fasten the plate screws attached to the device to the 4 places at the top and the bottom on front, and back sides (total: 8) from the rear.

  • Page 43

    Installing Server 3-9 10. Fasten tightly the 4 round screws on the back side and the 8 plate screws on the side panels (which you fastened tentatively). Panhead screws on the side panels Plate screws on the side panels Plate screws on the side panels 11.

  • Page 44

    3-10 Installing Server 14. Fasten the levers on the left and right sides with screws. 15. Fasten the screws on the left and right side. 16. Mount the CPU/IO module 1 in the same way.

  • Page 45: Unmounting The Device From The Rack (n8140-74/92/93/94/98/99)

    Installing Server 3-11 Unmounting the device from the rack (N8140-74/92/93/94/98/99) Follow the steps below and unmount the device from the rack. CAUTION Observe the following precautions to use the server safely. There is a risk of a burn, personal injury, or damage to physical assets. For details, see “Notes for Safe Handling“...

  • Page 46: Installing The Tower Conversion Kit (n8843-003)

    3-12 Installing Server INSTALLING the Tower Conversion Kit (N8843-003) This section describes how to install the rack-mount model of NEC Express5800/ft series without using the dedicated rack. IMPORTANT: NEC Express5800/ft series is a precision instrument. You should ask maintenance personnel to install it.

  • Page 47

    Installing Server 3-13 Do not install NEC Express5800/ft series in such places as listed below. Otherwise, the server may malfunction. Place where temperatures change widely (near a heater, air conditioner, or refrigerator). Place that is subject to intense vibration. Place where corrosive gas (sodium chloride, sulfur dioxide, hydrogen sulfide, nitrogen dioxide, or ozone) is generated, or a place that is close to chemicals or exposed to chemicals.

  • Page 48

    3-14 Installing Server Steps to Install the Rack-mount Model to the Tower Conversion Kit Follow the procedure below to install the devices to the tower conversion kit. Open the front door of the tower conversion kit. If the door is locked, use the server-accessory key to unlock.

  • Page 49

    Installing Server 3-15 Remove the AC lock bracket. Remove two CPU/IO modules from the 4U chassis. Remove the DVD drive unit from the 4U chassis. When the system is installed to TOWER CONVERSION KIT, HANDLE equipped in front of the system must have been removed. If you do not remove, you cannot close front bezel. Insert and securely tuck the 4U chassis from the front side of the tower conversion kit.

  • Page 50

    3-16 Installing Server Fix the 4U chassis to the tower conversion kit with 4 plate screws. Top (toward the backside) Bottom (toward the backside) Install AC rock bracket and fasten the screws. Insert the DVD drive unit to the 4U chassis and fasten with screws.

  • Page 51

    Installing Server 3-17 Close the levers on the top and the bottom and fix the CPU/IO module with the screws. Fix the CPU/IO module #1 to the 4U chassis with the same procedures.

  • Page 52: Connect Peripheral Devices To Nec Express5800/ft Series

    To connect a third-party peripheral device or interface cable to the server, check with your sales agent to see if they are compatible with NEC Express5800/ft series. Some third-party devices may not be used with the server.

  • Page 53

    Installing Server 3-19 IMPORTANT: Connection of optional devices In the case of standard configuration, you need to complete setup of the operating system before mounting optional PCI cards or hard disks that you purchased separately. Keyboard USB floppy (via keyboard hub to disk drive/ connection USB mouse)

  • Page 54

    3-20 Installing Server Stopper Insert the power cords to the AC inlets of the power unit. Connect the plug at the other end of the power cord to a wall outlet with parallel double-pole grounds provided or to an uninterruptible power supply (UPS). To use the functions of the server, you should connect the server to the UPS.

  • Page 55: Chapter 4 Windows Setup

    Chapter 4 Windows Setup This chapter describes procedures such as configuring OS Boot Monitoring function, setting duplex LAN configuration, and setting dual disk configuration.

  • Page 56: Before Starting Setup

    Installing Windows Server 2008 R2 Use NEC EXPRESSBUILDER to install/reinstall Windows Server 2008 R2. “Express Setup” is the setup program that is specific to NEC Express5800/ft series. NEC EXPRESSBUILDER DVD, a server accessory, runs this setup program. Express Setup enables automatic install of Windows Server 2008 R2/Windows Server 2008/Windows Server 2003 and other various utilities.

  • Page 57: Setup Flow

    Start the OS installation Prepare for OS (Windows) installation and ft Server Apply [Update the system] Control Software installation Set OS (Windows) DVD-ROM Install ft Server Control Software and NEC ESMPRO Agent Automatic installation of following software: OS (Windows) ft Server Control Software...

  • Page 58: Step 1: Procedure To Install And Reinstall Os

    OS for reinstallation, you must back up the important data in the data partition first and then start “Express Setup.” Do not apply service packs to NEC Express5800/ft series based on your judgment. If you want to apply service packs, contact your sales agent for the latest application and apply service packs to NEC Express5800/ft series.

  • Page 59: Size Of The Partition To Be Created

    Windows Setup 4-5 Size of the Partition to be Created The system partition size can be calculated from the following formula. Required partition size = size required to install OS + paging file size + dump file size + application size Size required to install OS = 8,000MB Paging file size (recommended) = Installed memory size *1.5...

  • Page 60

    4-6 Windows Setup NOTE: When new partition is created, initial 100MB is assigned as boot partition by Windows OS. Example: If you make a partition of 40,960MB (40GB), usable space will be 40,960MB – 100MB = 40,860MB. The partition size required for a system with an installed memory size of 1GB (1,024MB) and a full installation of the operating system: 8,000MB + (1,024MB * 1.5) + (1,024MB + 300MB) + application size = 10,860MB + application size.

  • Page 61: Step 2: Prepare For Express Setup

    Before starting Express Setup, be sure to do the following. You can set up properly only when you make those preparations. 2-1: Prepare NEC Express5800/ft series With the power of NEC Express5800/ft series off, follow the steps below: Prepare NEC Express5800/ft series. •...

  • Page 62

    4-8 Windows Setup As for physical format, refer to “SAS BIOS – SAS Configuration Utility –” in Chapter 4, “System Configuration” in the separate volume of the User’s Guide, and perform Format Disk with Disk Utilities. For how to configure the settings, see “System BIOS – SETUP –” in Chapter 4 “System Configuration”...

  • Page 63

    Execute the operation to be taken when AC power supply is turned off. When the AC power is off (The power cord is not plugged into the outlet) Connect the power cords to NEC Express5800/ft series in the following order: Connect the power cord to the AC inlet A connector.

  • Page 64: Step 3: Disable Os Boot Monitoring Function

    For details of operations for BIOS Setup Utility and parameters, see the separate volume of User’s Guide. Procedure for Changing BIOS settings Turn on the display and the peripheral equipment connected to the NEC Express5800/ft series. CHECK: If the power cords are connected to a power controller like a UPS, make sure that it is powered on.

  • Page 65

    After a while, the “NEC” logo will appear on the screen. While the “NEC” logo is displayed on the screen, NEC Express5800/ft series performs a power-on self test (POST) to check itself. For details, see the separate volume of User’s Guide.

  • Page 66

    4-12 Windows Setup When the message “Press <F2> to enter SETUP” or “Press <F2> to enter SETUP or Press <F12> to boot from Network” is displayed on the display screen, press F2. The BIOS Setup Utility “SETUP” starts and the Main menu is displayed on the screen. Example:...

  • Page 67

    Windows Setup 4-13 Move the cursor onto “Server” and select “Server.” The Server menu will be displayed: Move the cursor onto “Monitoring Configuration” and press Enter. The Monitoring Configuration submenu appears:...

  • Page 68

    4-14 Windows Setup Move the cursor onto “OS Boot Monitoring” and press Enter. Parameters will be displayed. Among the parameters, choose “Disabled” and press Enter. The current display of the configuration for OS Boot Monitoring will be changed to “Disabled.” IMPORTANT: If you physically format the HDD, change [Option ROM Scan Monitoring] as [Disabled]...

  • Page 69

    Windows Setup 4-15 Press the Esc key to go back to the Server menu, and then move the cursor and select “Exit” to display the Exit menu. Move the cursor onto “Exit Saving Changes” and press Enter. The confirmation window will appear. Setup Confirmation Save configuration changes and exit now? [Yes]...

  • Page 70: Step 4a : Start Express Setup

    Step 4A : Start Express Setup Set up with the Express Setup functions of NEC EXPRESSBUILDER. “Express Setup” is a setup method for NEC Express5800 series that allows configuration of hardware internal parameters and status and installation of OS (Windows Server 2008 R2) and various utilities in seamless manners by using “NEC EXPRESSBUILDER”...

  • Page 71: Flow Of Setup Procedures

    Windows Setup 4-17 Flow of Setup Procedures The following flow chart illustrates the setup procedures for Express Setup. Loading parameters (Step 2) Skip Next Select the operating system (Step 3) Next RAID configuration (Step 4) Next Windows Confirm Setting / Input (Step 5 to 10) Next Save parameters (Step 11) Next...

  • Page 72: Setup Procedures

    2. Insert the NEC EXPRESSBUILDER DVD into the optical disk drive of the server. 3. Press the RESET switch or press Ctrl, Alt, and Delete to reboot from the NEC EXPRESSBUILDER. (You may also turn off and then on again to reboot the server.)

  • Page 73

    Windows Setup 4-19 4. Select [English] from the Select Language and click [OK]. 5. When the Software License Agreement screen of Windows PE appears, click [Yes]. 6. Select [Perform the Express setup] from the Top Menu, click [Next].

  • Page 74

    4-20 Windows Setup 7. [Load Parameters] steps are displayed. [Do not load parameters] (1) Select [Do not load parameters]. (2) Click [Next]. IMPORTANT: The setup using a parameter file saved in the Flash FDD is not supported. NOTE: If a floppy disk drive is not connected, select this item. [Load parameters] (1) Insert the floppy disk containing the parameters file.

  • Page 75

    Windows Setup 4-21 8. Select the installing Operating System. Select [Install the Windows (64bit editions)] from the menu, click [Next]. 9. Enter the setting of a logical drive. [Enter RAID settings] steps are displayed. Retain the default value, and then click [Next].

  • Page 76

    If you select “Create a new partition” at “Windows system drive settings”, the contents of the hard disk will be all deleted. If “Use existing partitions” is selected, NEC EXPRESSBUILDER installs the Operating System to the Windows partition (The Boot partition (if it exists) and the Windows partition are deleted).

  • Page 77

    Windows Setup 4-23 11. Enter the user information. [Enter basic parameters] steps are displayed. Confirm the parameters, modify if necessary, and then click [Next]. IMPORTANT: Computer name and Administrator password that satisfy the next condition, are required. – More than 6 characters –...

  • Page 78

    4-24 Windows Setup 13. Enter the domain or workgroup name to be used. [Enter domain account] steps are displayed. Retain the default value, and then click [Next]. 14. Select the installing components. [Select Windows components] steps are displayed. Confirm the parameters, modify if necessary, and then click [Next].

  • Page 79

    Windows Setup 4-25 16. Save the parameters. [Save parameters] steps are displayed. If you want to save the parameters, set the free formatted floppy disk. Select [Save parameters], enter the file path of the parameters files into the text box and click [Next]. If not, select [Do not save Parameters].

  • Page 80

    4-26 Windows Setup 18. Remove NEC EXPRESSBUILDER DVD from the optical disk drive according to the message. If you proceed the setup by using setup parameter file, remove the floppy disk from the floppy disk drive. 19. Insert Windows Server 2008 R2 DVD-ROM into the optical disk drive.

  • Page 81

    Windows Setup 4-27 22. Log on to the system. When the following screen message appears, enter your password into “Password” and click...

  • Page 82: Step 4b: Manual Setup

    4-28 Windows Setup Step 4B: Manual Setup Follow the procedures below to perform Manual Setup.

  • Page 83: Installing Windows

    IMPORTANT: To install Windows Server 2008 R2, you may need to update BIOS. To check if your system needs a BIOS update, go to: http://www.nec.com/express Insert the Windows Server 2008 R2 DVD-ROM into your DVD-ROM drive. Restart the system. To restart the system, press Ctrl + Alt + Del or turn off the system once, and then turn it on again.

  • Page 84

    4-30 Windows Setup Click the [Install now ] button. The installation starts. Select “Windows Server 2008 R2 Enterprise (Full Installation)” on this screen.

  • Page 85

    Windows Setup 4-31 Read the license terms carefully. If you agree, select [I accept the license terms], and then click [Next]. Select the type of installation you want. [Custom (advanced)] is selected below.

  • Page 86

    4-32 Windows Setup Select the disk where a partition will be created, and then click [Drive options (advanced)]. IMPORTANT: If the partition has already been created, go to step 12. Click [New], enter a partition size, and then click [Apply]. NOTE: When new partition is created, initial 100MB is assigned as boot partition by Windows OS.

  • Page 87

    Windows Setup 4-33 Select the partition created in step 10, and then click [Format]. Select the partition created, and then click [Next]. NOTE: The number of partitions displayed on a screen depends on your system configuration. When the following message appears, the installation starts automatically.

  • Page 88

    4-34 Windows Setup After a full installation of Windows Server 2008 R2 is completed, the following dialog box will prompt you to set or change the password before you log on. Click [OK]. Change the password, and then click the [ ] button.

  • Page 89

    Windows Setup 4-35 When the following message appears, click [OK] to log on. Log on to the system. The steps vary depending on the edition you selected in step 6. On the [Initial Configuration Tasks] window, enter user information.

  • Page 90

    SNP detail in the following site before setting it. http://www.nec.com/global/prod/express/ 1. Log on to the system using an administrator account. 2. Insert the NEC EXPRESSBUILDER DVD into the optical disk drive. 3. If the menu is displayed, click [Setup Windows] and click [Update the system]. NOTE: Right-clicking on the Menu produces the same outcome.

  • Page 91

    2. The system is rebooted during the installation. The system is rebooted several times during the installation. Remove the NEC EXPRESSBUILDER DVD from the optical disk drive once rebooting is started.

  • Page 92: Changing Drive Letters

    4-38 Windows Setup Changing Drive Letters You can change the drive letters with the following procedure: NOTE: The following procedure does not change the drive letters for the system volume or the boot volume. Go to the start menu, right click [My Computer], select [Manage] and then launch [Computer Management].

  • Page 93: Step 5: Connect And Configure Options

    Windows Setup 4-39 Step 5: Connect and Configure Options When there are optional PCI boards or peripheral devices to connect to the main unit, power off the main unit. Then, for connecting them, follow the instructions in “PCI board” in the separate volume of the User’s Guide and the manual of the devices.

  • Page 94: Step 7: Set Duplex Lan Configuration

    4-40 Windows Setup Step 7: Set Duplex LAN Configuration The NEC Express5800/ft series builds a duplex LAN configuration by using “Stratus emb-82576 2-Port Gigabit Adapter” mounted as standard on the CPU/IO module and the extended PCI slot “Stratus 82576 2-Port Copper Gigabit Adapter.”.

  • Page 95: Nec Express5800/ft Series Duplication Rule

    Duplex Configuration Setup The following describes the procedure to set duplex LAN configuration. The procedure to set the duplex LAN configuration of the example 1 in “NEC Express5800/ft Series Duplication Rule” above is explained. To set the duplex LAN configuration, log on as “Administrator” or a member of the group...

  • Page 96

    4-42 Windows Setup Start Device Manager. Select one target network adapter, right-click on it and select [Properties] from the displayed menu to display the Properties window. IMPORTANT: The display of Network Adapters may be duplicated as shown below, depending on the status at installation.

  • Page 97

    Windows Setup 4-43 Select the [Teaming] tab in the Properties window. Check the radio button of [Team with other adapters] and click [New Team…].

  • Page 98

    4-44 Windows Setup Enter the team name, and click [Next >]. Select the check boxes of the adapters you want to include to the team, and click [Next>]. Select “Adapter Fault Tolerance” or “Adaptive Load Balancing” or “Switch Fault Tolerance” as a team mode. (Usually select “Adapter Fault Tolerance.”) Click [Next >].

  • Page 99

    Windows Setup 4-45 Click [Finish]. Start a command prompt, and confirm the physical MAC address of the team adapter with ipconfig /all.

  • Page 100

    4-46 Windows Setup Select the team adapter that has been set, right-click on it and select [Properties] from the menu displayed to display the Properties window. Select the [Advanced] tab in the Properties window. Select [Locally Administered Address] from the [Settings] list box, and enter the MAC address of team adapter that you have checked in the [Value:] text box, and click [OK].

  • Page 101

    Windows Setup 4-47 When you select Adaptive Load Balancing as a team mode, you need to disable Receive Load Balancing and delete the adapter priority. − Select the [Advanced] tab on the properties dialog box. Select [Receive Load Balancing] from the [Settings:] list box, and then select [Disabled] from the [Value:] drop down list. −...

  • Page 102: Step 8: Set Dual Disk Configuration

    4-48 Windows Setup Step 8: Set Dual Disk Configuration NEC Express5800/ft series secures data by setting dual disk configuration using “RDR (Rapid Disk Resync) function.” Be sure to make dual disk settings by referring to the procedure. IMPORTANT: Set dual disk configuration by the RDR (Rapid Disk Resync) function. If you want to use other disk management tool (e.g.

  • Page 103: Setting Dual Disk Configuration By Rdr (rapid Disk Resync) Function

    Windows Setup 4-49 Setting Dual Disk Configuration by RDR (Rapid Disk Resync) function This device sets dual configuration for each disk by the RDR function of the ft server control software. By setting RDR, as the following figure and table show, dual configuration is set between the disks of the corresponding slots, and these disks are recognized as one virtual disk by Windows (such as Disk Management and Device Manager).

  • Page 104: System Disk Dual Configuration Procedure

    To perform this procedure, you need to log on as an administrator or a member of administrator group. RDR can only be set on the basic disk inserted into the built-in slot of NEC Express5800/ft series. It cannot be set on the dynamic disk.

  • Page 105

    Windows Setup 4-51 TIPS: For details of RDR Utility, refer to “Chapter 3 Windows Setup and Operation” − “DISK OPERATIONS” − “Disk Operations Using RDR (Rapid Disk Resync) Function” in the separate volume of User’s Guide. The display of RDR Utility does not refresh automatically. From the menu, go to [Action] and click [Refresh] or press F5 key every time you conduct disk-related operations such as connecting/disconnecting disks or configuring the RDR.

  • Page 106

    4-52 Windows Setup IMPORTANT: A popup window prompting to reboot appears when inserting or initializing the disk; however, you do not need to reboot the system. Select [Restart Later] to exit the popup window. Right-click on the Slot 0 of the PCI module 11 from the left pane of RDR Utility, and then click [Add...

  • Page 107

    Windows Setup 4-53 IMPORTANT: The time required for synchronization varies depending on the partition size on the disk. For a 40GB partition, it takes about 50 minutes. Setting dual disk configuration may not complete if you reboot the system during the synchronization. Do not reboot the system before synchronization process completes.

  • Page 108

    4-54 Windows Setup ■ Synchronization completed DISK ACCESS LED RDR Utility Condition Status Synchronization Green and blinking Duplex source disk Synchronization Green and blinking Duplex destination disk - RDR Virtual Disk Duplex None...

  • Page 109: Data Disk Dual Configuration Procedure

    Windows Setup 4-55 Data Disk Dual Configuration Procedure Follow the procedure below to configure dual data disk for the slot 1 to 7. IMPORTANT: The following shows how to configure dual disk for the slot 1. If you want to configure the dual disk for slot 2 to slot 7, read “slot 1”...

  • Page 110

    4-56 Windows Setup Go to [Start] − [All Programs] − [RDR] − [RDR Utility], and start RDR Utility. On the left pane of the RDR Utility, right click on the Slot 1 disk of PCI Module 10 and choose [Create RDR VirtualDisk].

  • Page 111

    Windows Setup 4-57 Insert the disk to set dual configuration into the slot 1 of PCI module 11, and perform the procedure 2. If a HDD is already mounted, this procedure is not necessary. Perform the procedure 2 only. IMPORTANT: As to the disks to insert, ensure to use new ones or physically formatted ones with the same capacity as the synchronization source disk.

  • Page 112

    4-58 Windows Setup Verify that disk synchronization has started and the status of the DISK ACCESS LED and RDR Utility display changes as the following table. ■ During synchronization DISK ACCESS LED RDR Utility Condition Status Synchronization Green and blinking Online source disk Synchronization...

  • Page 113

    Windows Setup 4-59 ■ Synchronization completed DISK ACCESS LED RDR Utility Condition Status Synchronization Green and blinking Online source disk Synchronization Green and blinking Online source disk - RDR Virtual Disk Duplex None...

  • Page 114: Step 9: Create Volume

    4-60 Windows Setup Step 9: Create Volume For NEC Express5800/ft series, you need to perform mirroring for each disk by the RDR function. If you created a new partition or volume on the disk that has been set RDR and dual configuration, the area is mirrored automatically.

  • Page 115: Step 10: Set Network For Nec Esmpro Agent

    Windows Setup 4-61 Step 10: Set Network for NEC ESMPRO Agent NEC ESMPRO Agent is required for continuous operation of the NEC Express5800/ft series. It is automatically installed when you reinstall Windows 2003. To operate NEC ESMPRO Agent, you need to set the SNMP.

  • Page 116

    To allow NEC ESMPRO Agent to receive SNMP packets sent from NEC ESMPRO Manager, set the send community name in NEC ESMPRO Manager to be the same as that accepted by the SNMP Service in NEC ESMPRO Agent. Terminate the network setup.

  • Page 117: Step 11: Enable Os Boot Monitoring Function

    Windows Setup 4-63 Step 11: Enable OS Boot Monitoring Function Enable the “OS Boot Monitoring” setting which has been switched at “OS Boot Monitoring” (page 4-10). Refer to “Step 3: Disable OS Boot Monitoring Function“(page 4-10), change to “Enabled,” and set appropriate time (default is 10 min.).

  • Page 118: Step 12: Make Settings For Failure Management

    4-64 Windows Setup Step 12: Make Settings for Failure Management Make the following settings beforehand to ensure quick recovery from failure. Set Memory Dump (Debug Information) This section explains the setting for collecting memory dump (debug information) in the server. Notes on memory dump IMPORTANT: The maintenance personnel designated by your sales agent are responsible for collecting...

  • Page 119

    Windows Setup 4-65 NOTE: To specify “Complete Memory Dump” to write the debug information is recommended. If the mounted memory size is larger than 2GB, “Complete Memory Dump” cannot be specified so that specify “Kernel Memroy Dump” instead. Specify the drive where there is a free area more than the size of "the memory capacity mounted on Express server + 300MB".

  • Page 120: Acquiring User Mode Process Dumper

    4-66 Windows Setup Acquiring User Mode Process Dumper “User-mode Process Dump” is the file that records information when any application error occurs. When any application error occurs, do not close the pop-up window that notifies the error, and then collect a dump using following process. 1.

  • Page 121: Install A Network Monitor

    Windows Setup 4-67 Install a Network Monitor A network monitor is useful for examining the causes of network failures and taking the countermeasures. Windows Server 2008 R2 Setup procedure of a network monitor TIPS: Windows Server 2008 R2 does not include a network monitor. You need to set up Microsoft Network Monitor to acquire network trace on Windows Server 2008 R2.

  • Page 122: Step 13: Back Up System Information

    You can save the information by the following process: Connect Flash FDD or USB FDD to the USB connector. Insert the NEC EXPRESSBUILDER DVD into the optical disk drive and reboot the system. Select [Tool menu]. Select [English].

  • Page 123: Chapter 5 Procedures After Completion Of Installation

    Chapter 5 Procedures after Completion of Installation This chapter describes how you install management utilities, how you back up system information, and setup of PCs on the network. You may need to confirm these procedures while the system is running.

  • Page 124: Installing Management Utilities

    The provided “NEC EXPRESSBUILDER” DVD contains “NEC ESMPRO Agent” for monitoring NEC Express5800/ft series and “NEC ESMPRO Manager” for managing the NEC Express5800/ft series. Install and setup these utilities in the NEC Express5800/ft series or the computer (management PC) that manages the NEC Express5800/ft series.

  • Page 125: Nec Esmpro Agent

    Make sure that NEC ESMPRO Agent is installed because it is indispensable for continuous operation of NEC Express5800/ft series. To set details about NEC ESMPRO Agent, double-click the [NEC ESMPRO Agent] icon in the [Control Panel] dialog box. The properties dialog box appears for changing the settings.

  • Page 126

    Windows Server 2003 R2 Enterprise Edition Preparation before Setup Be sure to read the following description before system installation or setup. To operate NEC ESMPRO Agent, you need to make settings of TCP/IP and the SNMP of components associated with TCP/IP. TCP/IP Setting See the Help started from the Start menu for how to set TCP/IP.

  • Page 127

    IMPORTANT: To change the community name of traps to be received from the default “*” in NEC ESMPRO Manager site, enter the same name as the community name newly set in NEC ESMPRO Manager site. To receive trap from NEC ESMPRO Agent at NEC ESMPRO Manager...

  • Page 128

    5-6 Procedures after Completion of Installation 5. Click the [Add...] button in [Trap destinations]. After entering the IP address of the NEC ESMPRO Manager machine of the send destination in the [Host name, IP or IPX address] box, click the [Add] button.

  • Page 129

    During OS installation, if the SNMP service is added to the system after applying the service package, apply it again. If not, the SNMP service may not operate properly, and this can cause the improper operation of NEC ESMPRO Agent.

  • Page 130

    5-8 Procedures after Completion of Installation Installation NEC ESMPRO Agent is automatically installed together with the installation or re-installation of the NEC Express5800/ft series. NEC ESMPRO Agent may be installed manually on the Autorun Menu of NEC EXPRESSBUILDER as follows: IMPORTANT: Start the installation after the system completely starts up.

  • Page 131

    Procedures after Completion of Installation 5-9 Click [Setup software] and then [ESMPRO]. The NEC ESMPRO setup starts up to display the main menu. Click on [Agent]. TIPS: The available menus vary depending on OS types. (The menus that cannot be...

  • Page 132

    Windows installer may rarely cause error during installation, and the setup program execution may fail. The setup program determines the machine type automatically. IMPORTANT: If the setup program is unable to determine the machine model, the setup of NEC ESMPRO Agent will be stopped. Click the [Next] button.

  • Page 133

    Enter the path in which NEC ESMPRO Agent is installed and click the [Next] button. IMPORTANT: This version of NEC ESMPRO Agent is not compatible to the JIS 2004 font that is supported by Windows Vista. Do not use JIS 2004 font when you enter the destination path name for installation.

  • Page 134

    [Start] button, [Setting], and [Control Panel] sequentially to open [Control Panel]. If you double-click the [NEC ESMPRO Agent] icon in [Control Panel], the property dialog box will appear. Modify the setting of each sheet in the dialog box to be fit to the used environment. The notes on setup and the necessary information are explained in “Supplement”...

  • Page 135

    If files other than [AMIRTUpt.dll] also remain, do not delete them. With using NEC EXPRESSBUILDER: Make the main menu of the NEC ESMPRO setup appear by referring to the section “Installation” in this document. Click [Agent]. The “Welcome to the InstallShield Wizard for Agent” dialog box appears.

  • Page 136

    Message displayed during uninstallation of NEC ESMPRO Agent: If you uninstall NEC ESMPRO Agent on Windows Server 2008 R2/Windows 7, an error message indicating that Explorer has stopped may be displayed. However, uninstallation completes normally, and the system is not affected.

  • Page 137: Nec Esmpro Manager

    Notify Monitor When a failing module in the server is to be replaced, NEC ESMPRO Manager enables logical module disconnection from the server and logical installation after module replacement. For the installation of NEC ESMPRO Manager and notes on the operation, refer to the online...

  • Page 138: Confirming The Ft Server Control Software Version

    The following describes how to check the version of ft Server Control Software, which consists of various types of software for fault tolerance. Perform the procedure when you need to check the ft Server Control Software version of the current system before adding units or attachment to NEC Express5800/ft series.

  • Page 139: Compressing A System Drive

    Before updating Windows modules by using the Windows Update function on NEC Express5800/ft series, make sure to read the description of each module. Contact NEC sales agent for information about the test status of security patch and QFE on NEC Express5800/ft series. It is strongly recommended to contact NEC sales agent when updating the operating system on NEC Express5800/ft series.

  • Page 140

    5-18 Procedures after Completion of Installation (This page is intentionally left blank.)

  • Page 141: Chapter 6 Troubleshooting

    Chapter 6 Troubleshooting This chapter describes what to do when files needed to operate the OS are damaged and any trouble occurs on the product.

  • Page 142: Troubleshooting

    Did you set the NEC EXPRESSBUILDER DVD during POST and restart the server? → If you do not set the NEC EXPRESSBUILDER DVD during POST and restart the server, an error message will appear or the OS will boot.

  • Page 143: Problems With Windows Setup

    Troubleshooting 6-3 Problems with Windows Setup The following system event is logged when Windows Server 2008 R2 is installed: Event ID: 134 Source: Microsoft-Windows-Time-Service Level: Warning Description: NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on ''.

  • Page 144

    6-4 Troubleshooting Event ID: 12289 Source: VSS Level: Error Description: Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\storage#volume#{ GUID }#0000000000010000#{ GUID } -00000000000002B8,0x00560000,0000000000000000,0,00000000002BE0C0,4096,[0]). hr = 0x80070013, This media is write-protected. → Go to the Microsoft website: http://support.microsoft.com/kb/2003016/en-us The following warnings are logged to application event log when I import a transportable shadow-copy to another server that has a floppy disk drive while operating Windows Server 2008 Event ID: 12289 Source: VSS...

  • Page 145

    Server Control Software UPDATE Disc is used to update ft Server Control Software; it may not be shipped with the equipment. (Not included if “NEC EXPRESSBUILDER” DVD contains the latest version of software programs at the time of shipment). For the latest release of ft Server Control Software and purchase of the latest version of its ft Server Control Software UPDATE CD-ROM, contact your sales agent.

  • Page 146

    6-6 Troubleshooting Windows can be operated after a setup but each module or PCI board is not duplicated. (Status LED on the CPU/IO module does not light on green). Did you abort the installation during a setup such as by closing a window of the programs that are running? →...

  • Page 147: Problems With Express Setup

    Detach external HDD(s) and run the Express Setup again. Cannot configure the details of network adapter. → You cannot configure the details of network adapter during setup of NEC Express5800/ft servers. You can configure this after the startup of Windows.

  • Page 148: Problems With Nec Esmpro Setup

    [Service Being Deleted…] dialog box. Shutdown the system by using Task Manager or other operation. Then uninstall NEC ESMPRO Agent after the system is started completely. * For installation procedure and detailed explanations on NEC ESMPRO Manager, refer to the online document in the NEC EXPRESSBUILDER DVD.

  • Page 149: Appendix A

    Appendix A About Services Information on NEC Express5800/ft series is provided the web at NEC Global Site http://www.nec.com/...

  • Page 150

    N8800-155F, EXP320L NEC Express5800/R320a-E4 N8800-154F, EXP320M NEC Express5800/R320b-M4 User's Guide (Setup) 2nd Edition 11-2010 856-129126-101- B...

This manual also for:

Exp320l, N8800-154f, Express5800, Exp320m, R320b-m4, R320a-e4

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