Dump Collection - NEC Express5800/320Fd-LR User Manual

5-72 Installing and Using Utilities

Dump Collection

To collect the dump file with NEC ESMPRO Manager, use [CPU Module] →[Maintenance] tree in
the DataViewer.
To collect the dump with the ft server utility, use the utility screen of the component.
IMPORTANT: Acquire the dump only for the examination of a fault.
The dump can be collected in two ways. In each way, the dump file is collected with the same path
and file name "%SystemDrive%\NECDump\MEMORY.DMP" as the dump file of the OS standard.
Collecting dump of inactive module
The dump is acquired from the inactive CPU module (due to the occurrence of a fault or
forced stop).
Collecting dump under system operation
Either of the CPU modules is entered into the offline state and the dump is collected
during system operation. After the acquisition, the CPU module is returned to the online
state again. This can be done only in the duplex system.
The table below shows the potential cases in which the dump is acquired.
Saving dump of stopped module
Component
Remote
CPU Module –
Remote: Executable from remote management PC by using NEC ESMPRO Manager
Local: Executable on local server by using ft server utility
–: Not support
Local
When a fault or malfunction
occurs in the system.
Save the dump if requested
by maintenance personnel.
Executable in the following
module state:
•
The amber LED is on
However, this function
operates only in a fault
state. An execution error
occurs in any other cases.
The amber LED is on when
the module is in one of the
following states:
•
Removed
•
Broken
•
Shot
•
Firmware
Completion of update
•
No fault found by
diagnosis
Saving dump of component
under system operation
Remote
When a fault or
malfunction occurs
in the system.
Save the dump if
requested by
maintenance
personnel.
Executable in the
following module
state (this can be
viewed on manager
screen):
•
Duplex
Local
When a fault or
malfunction occurs in
the system.
Save the dump if
requested by
maintenance
personnel
Executable in the
following module
state:
•
When only the
green LED is on and
the module is in
redundant
configuration state
Only the green LED is
on when the module is
in the following state:
•
Duplex