NEC NovaScale R630 User Manual page 252

Embedded NIC not
teamed
No IP address on
Upgrade ready team
Team does not have link
on both sides
Active Upgrade may fail.
Check DHCP server.
Table 5- 14 describes some common problems with custom actions.
Table 5- 14. Troubleshooting: Custom Actions
Error
The executable filename does not exist.
Custom action failed with exit value n
Table 5- 15. Troubleshooting: Miscellaneous Problems
Problem
Active Upgrade console fails
to start
on page 5-132 for more information.
Use the PROset utility to configure your Ethernet PCI adapters into
teams. All embedded Ethernet PCI adapters must be teamed. See
"Prerequisites" on page 5-72 and "Recommendations" on page 5-73
for more information about configuring Ethernet PCI adapters.
Use the Network Connections control panel to assign an IP address
(preferably a static IP address) to the Ethernet team. See
"Prerequisites" on page 5-72 and "Recommendations" on page 5-73
for more information about configuring Ethernet PCI adapters.
Ensure that an embedded Ethernet team has at least one adapter in
each CPU- I ⁄O enclosure with an active network link. Verify that the
network cables are plugged in on both sides, and that the Ethernet
team has a valid IP address. See "Prerequisites" on page 5-72 and
"Recommendations" on page 5-73 for more information about
configuring Ethernet PCI adapters
The Active Upgrade console cannot obtain IP addresses from your
DHCP server. If possible, assign static IP addresses to your Ethernet
teams and VTMs to avoid problems during the Active Upgrade
process.
Action
Ensure that the executable file associated with your custom
action is located in the directory you specified during the
configuration process. Also, ensure that the custom action is
located on a system disk, otherwise the Upgrade Side will lose
access to the executable while the system is in split mode.
Check the output for the custom action for errors. See "
Standard Output and Error Stream
information.
You must correct the problem and click Retry in the Active
Upgrade console to retry the current upgrade request (which
also runs the custom action again). The Active Upgrade
process will not continue until the executable for your custom
action runs successfully.
If possible, test and debug the executable outside of the Active
Upgrade process. Ensure that it terminates with exit value 0
and that it completes in a timely manner.
Action
Wait a minute, and try to start Active Upgrade console again.
If the problem persists, it might mean that the Active Upgrade console
cannot communicate with related services on your local system. If your
system is running a network firewall solution, check the firewall logs for
blocked communications and explicitly add these items to your trusted
zone. For information about configuring Windows Firewall, see
" on page 5-104 for more
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