Yealink SIP-T2 SERIES Administrator's Manual page 577

on the IP phone by default. You need to enable it on a per-line basis before logging into the
ACD system.
After the IP phone user logs into the ACD system, the server monitors the IP phone status and
then decides whether to assign an incoming call to the user's IP phone. When the IP phone
status is changed to unavailable, the server stops distributing calls to the IP phone. The IP phone
will remain in the unavailable status until the user manually changes the IP phone status or the
ACD auto available timer (if configured) expires. How long the IP phone remains unavailable is
configurable by the auto available timer. When the timer expires, the IP phone status is
automatically changed to available. ACD auto available timer feature depends on support from
a SIP server.
You can configure an ACD key for the user to log into the ACD system. The ACD key on the IP
phone indicates the ACD status. ACD key is not applicable to SIP-T19(P) E2 and CP860 IP
phones.
Note It is not applicable to SIP VP-T49G IP phones.
Procedure
ACD can be configured using the configuration files or locally.
Configuration File
<MAC>.cfg
<y0000000000xx>.cfg
Configuring Advanced Features
Configure ACD feature for SIP
account.
Parameters:
account.X.acd.enable
account.X.acd.available
account.X.subscribe_acd_expires
Configure ACD auto available.
Parameters:
acd.auto_available
acd.auto_available_timer
Assign an ACD key.
Parameters:
linekey.X.type/
expansion_module.X.key.Y.type
linekey.X.label/
expansion_module.X.key.Y.label
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