Ricoh GELSPRINTER GX 3000SF User Manual page 332

8. Troubleshooting
An error occurs during software installation.
Quick Install for Network
The CD-ROM may not be inserted properly.
The power cord or Ethernet cable may not be prop-
erly connected.
The operating system is incompatible.
There is insufficient hard disk space.
Other applications are not closed.
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The machine's IP address has not been specified.
The computer and machine are not on the same net-
work segment.
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If an error occurs because the machine is detected as
an unidentified device, follow the instructions under
"The USB connection does not work". If this does not
solve the problem, do the following: First reboot Win-
dows. Then, on the [Start] menu, select [Settings],
and then select [Control Panel]. Double-click the Sys-
tem icon, and then on the [Hardware] tab, click
[Device Manager]. Under [Other Devices], select the
printer, and then open its properties dialog box. On
the [General] tab, click [Reinstall Driver] to reinstall
the software.
Check that the "Drivers, Manual & Utilities"
CD-ROM is inserted properly. Check also that it is not
damaged and the CD-ROM drive is working properly.
Check that the power cord and Ethernet cable are
properly connected and not damaged.
Check that the computer's operating system is fully
compatible with this machine. See "Checking the
Computer and Installation Area", Quick Installation
Guide.
When installing software, quit all other applications.
Installation may be disrupted if other applications
are open. Also, quit any anti-virus applications that
are running.
If the machine cannot be found and only "Printer
Port" appears in the machine selection dialog box,
either the machine's IP address has not been speci-
fied or the computer and machine are not on the
same network segment. Before installing the soft-
ware, check the machine's IP address and the net-
work topology. Otherwise, select "Printer Port" in the
dialog box, and then install the software. If you do
this, SmartDeviceMonitor for Client will not be simul-
taneously installed, so install it afterwards, and then
configure the port.