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Vidyo vidyoroom Administrator's Manual

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© 2017 Vidyo, Inc. all rights reserved. Vidyo's technology is covered by one or more issued or pending United States patents, as more fully
detailed on the Patent Notice page of Vidyo's website http://www.vidyo.com/about/patent-notices/, as well as issued and pending
international patents. The VIDYO logotype is a registered trademark of Vidyo, Inc. in the United States and certain other countries, and is a
trademark of Vidyo, Inc. throughout the world. VIDYO and the Vidyo family of marks are trademarks of Vidyo, Inc. in the United States and
throughout the world.
VidyoRoom™ and
VidyoPanorama™ 600
Administrator Guide
Product Version 3.3
Document Version L
January, 2017

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Summary of Contents for Vidyo vidyoroom

  • Page 1 January, 2017 © 2017 Vidyo, Inc. all rights reserved. Vidyo’s technology is covered by one or more issued or pending United States patents, as more fully detailed on the Patent Notice page of Vidyo's website http://www.vidyo.com/about/patent-notices/, as well as issued and pending international patents.

  • Page 2: Table Of Contents

    Configuring the Content Capturer ..................25 Configuring Preferences ......................26 Configuring the Language and Time Zone ................29 Configuring VidyoRoom Pairing (Preview Feature) ..............30 Configuring Calendar Integration ................... 31 Configuring the Remote Control Interface ................35 Designing the Display Layout ......................36 Obtaining Log Files ..........................
  • Page 3 Resetting the Password ........................58 Shutting Down ..........................58 Viewing the About Information......................59 3. Managing a VidyoRoom or Vidyo-Panorama 600 from the VidyoPortal ........60 4. Using the Recovery Console ....................... 62 Accessing the Recovery Console ....................62 Upgrading the System ........................62 Upgrading the System Using an Image File from the Local Disk .........

  • Page 4: About This Guide

    VidyoRoom™ and VidyoPanorama™ 600 Administrator Guide provides information on how to select and prepare a room for the VidyoRoom or VidyoPanorama 600 installation, as well as how to configure and manage the VidyoRoom or VidyoPanorama 600 using the Admin UI.

  • Page 5: Contacting Customer Support

    About This Guide Contacting Customer Support If you are a Vidyo reseller or end user with PLUS support, please contact the Vidyo Customer Support team via email or phone:  Email: support@vidyo.com  Phone: 1-866-99-Vidyo (International: +1 201-289-8597) - Option 3 If you are a Vidyo end user without PLUS support, please contact your Vidyo reseller for further assistance.

  • Page 6: Room Design Considerations

    1. Room Design Considerations When designing the room in which you are going to install a VidyoRoom or VidyoPanorama 600, you should take a number of factors into consideration, such as the placement of the windows, the noise level in the room, the lighting, and so on. This chapter describes these factors and provides recommendations to assist you in this process.
  • Page 7 A cost effective way to improve acoustics is to add carpeting or rugs if your floor is not carpeted. You may also want to consider adding acoustical sound panels to the walls. Noise and Temperature When selecting the room in which to install your VidyoRoom, keep these noise and temperature considerations in mind: ...

  • Page 8: Installing The Vidyoroom Equipment

    1. Room Design Considerations Lighting The room in which your VidyoRoom is located should have evenly dispersed, ambient lighting. For the best lighting, use LED lights. Although the upfront cost for these is higher, the long-term cost is lower. The direct fluorescent lighting that is common in offices is not recommended because it causes harsh shadows on the faces of the participants.

  • Page 9: Vidyopanorama 600 Room Design Considerations

    VidyoRoom powers up. Controlling the VidyoRoom You can control the VidyoRoom using the hand-held infrared remote control or the hand-held radio frequency remote control. Alternatively, you can control your system using VidyoRemote 3 for iOS. VidyoRemote 3 is a native iPad application for controlling VidyoRoom and VidyoPanorama version 3.3.10 and later systems.
  • Page 10 Display Size Now that you have an idea of the room size you need, what display size should you select? Vidyo recommends that you select at least a 50” display, but if you often have more than four participants in a conference, displays measuring 60” to 65” provide the best experience.
  • Page 11 1. Room Design Considerations an additional row of people to see the displays. These additional meeting participants may not appear full-size at the remote locations, but they will be able to see and participate in the conference. To make it easier for you to visualize a room, let’s use an example. Suppose you have six 55” displays and you want to mount them on one wall with a credenza below them.

  • Page 12: Determining The Room Layout

    1. Room Design Considerations Determining the Room Layout Before beginning the actual physical installation of the VidyoPanorama 600 equipment, you should plan the layout of the displays, camera, and table in the room. You should also determine where you will place the equipment rack. Display Layout The VidyoPanorama 600 gives you the flexibility to place your displays in any layout that you choose and on more than one wall.
  • Page 13 2.  If your displays are laid out in more than one row like in Example 2 on page 9, Vidyo recommends placing the camera above the bottom row of displays at the vertical centerline. In Example 2, you would place the camera above display 5.
  • Page 14 If you have a whiteboard, use a preset for capturing the whiteboard. Table Location With the VidyoPanorama 600, you’re free to select any table of your choosing; however, Vidyo recommends following these guidelines: ...
  • Page 15 1. Room Design Considerations For the best camera viewing angle, you should align the centerline of the table with the centerline of the displays, and place the chairs on the side of the table opposite the displays and camera as shown in the following two illustrations.

  • Page 16: Room Design Recommendations

    VidyoPanorama refer to http://www.vidyo.com/services-support/technical-support/peripherals, the 600 Installation Diagrams, or contact your Vidyo sales representative. Room Design Recommendations When designing the room in which you are going to install VidyoPanorama, you should take a number of factors into consideration, such as the placement of the windows, the noise level in the room, the lighting, and so on.
  • Page 17 1. Room Design Considerations Operating Average Sound Sound Fan1 Fan2 Fan3 Fan4 Fan5 Fan6 Mode Fan (RPM) Power Pressure Level Level LwA-UL (dBA, avg (belsA) bystander locations) 10% PWM 3120 3240 3120 3120 3000 3120 3120 (Idle) 35% PWM 6940 7080 6840 6960...
  • Page 18 1. Room Design Considerations Painting the wall a muted color, such as beige or blue-gray, looks better on video than bright white or dark colors. As a general rule of thumb, the brighter the room is, the darker the walls should be. For example, if your room has no windows, dark carpeting, and the overhead lights are not extremely bright, you should consider painting your walls a lighter shade, such as pale blue or light beige.
  • Page 19 1. Room Design Considerations Collaborative Tools With the VidyoPanorama 600, you can easily share any content (such as spreadsheets, presentations, documents, and so on) from your PC or laptop onto your VidyoPanorama 600 displays. For information about how to connect a PC, laptop, and other equipment, refer to the VidyoPanorama 600 Installation Diagrams If your organization needs more collaboration capabilities, a number of additional tools can be incorporated into the VidyoPanorama environment.

  • Page 20: Installing The Vidyopanorama 600 Equipment

    Once you have selected and prepared your room, you can begin installing the VidyoPanorama 600 equipment. For information about how to install the VidyoPanorama 600, refer to the VidyoPanorama 600 Installation Diagrams As noted previously, Vidyo recommends working with an AV engineer or integrator when installing the system. Controlling the VidyoPanorama 600 You can control the VidyoPanorama 600 using the hand-held infrared remote control or the hand- held radio frequency remote control.

  • Page 21: Configuring The System Using The Admin Ui

    IP address. Logging In To log in to the Admin UI: Enter the IP address or FQDN of the VidyoRoom or VidyoPanorama 600 in the URL bar of your web browser: [IP address or FQDN] Login The Admin UI page displays.

  • Page 22: Logging Out

    Click Login. The rest of the Admin UI tabs display. Logging Out If you are already logged in, the Login tab enables you to log out of the VidyoRoom or VidyoPanorama 600. To log out of the Admin UI: Login Click the tab.

  • Page 23: Configuring The Account Settings

    Note If a secured VidyoPortal is being used and port 80 is not open, you must explicitly add https:// to the VidyoPortal FQDN; otherwise, the VidyoRoom or VidyoPanorama 600 will be unable to log in to the VidyoPortal. Enter your VidyoPortal user name (as created on the VidyoPortal) in the Username field.
  • Page 24 To ensure proper functioning of the system and to support all of its features, the following ports are opened on the VidyoRoom side: 8090, 60777, and 63459. Please ensure that no firewall or other restriction is blocking these ports in your network. In addition, either port 80 or port 443 can be blocked, but they cannot both be blocked at the same time.
  • Page 25 Enter the machine’s hostname in the Hostname field. You can change the hostname of the VidyoRoom machine if you prefer to monitor and track the system by its hostname and not its IP. This field is disabled for VidyoRoom SE models.

  • Page 26: Configuring The Audio Settings

    Click the blue triangle next to the word to view the audio settings if needed. Select the microphone device that the VidyoRoom or VidyoPanorama 600 will use from the Microphones drop-down. Slide the Microphone slider bar left or right as needed to decrease or increase the microphone volume.

  • Page 27: Configuring The Video Settings

    Click the blue triangle next to the word to view the video settings if needed. Select the camera that the VidyoRoom or VidyoPanorama 600 will use from the Cameras drop-down. Select one of the Transmit Bandwidth radio buttons to set the maximum video transmit bandwidth.

  • Page 28: Configuring The Content Capturer

    40 Revision B system with an INOGENI device. Configuring the Content Capturer With VidyoPortal version 3.1 or later and either a VidyoRoom HD-230 version 3.2.2 or later, HD-100 Revision D, or HD-40 Revision B, you can use the Audio/Video Projection feature. This feature enables you to play local audio and video content when not in a call at native resolution and frame rate.

  • Page 29: Configuring Preferences

    Select the Auto Answer checkbox if you want the VidyoRoom or VidyoPanorama 600 to automatically answer incoming calls. Select the Join/Exit Tones checkbox if you want to hear a tone whenever someone joins or exits a conference.
  • Page 30 VidyoPanorama 600s can take up to five minutes to log into the VidyoPortal after reboot. For such environments, you can disable the RIP Listener Service to allow the VidyoRoom or VidyoPanorama 600 to log into the VidyoPortal as soon as it is up after reboot.
  • Page 31 This will work for most TV models. Note You can enable your VidyoRoom to switch the TVs on and off using the VidyoRoom Remote Control API commands. Using the commands, you can control the TV input and set it to where the VidyoRoom is connected.

  • Page 32: Configuring The Language And Time Zone

    2. Configuring the System Using the Admin UI  Select the Off radio button if you do not want VidyoRoom or VidyoPanorama 600 to automatically share when a conference starts. For example, if you selected the Off radio button, sharing would not start automatically.

  • Page 33: Configuring Vidyoroom Pairing (Preview Feature)

    Vidyo recommends this feature only for use at sites that have a device that can balance and route the transmitted audio (such as a Biamp®).

  • Page 34: Configuring Calendar Integration

    VidyoRoom to show video or shared content. These checkboxes give you more control over what the VidyoRooms display. For example, if the Primary VidyoRoom has a large screen, you may want it to display only shared content, while the other VidyoRooms display video.
  • Page 35 VidyoPanorama 600 (typically, this is the email address and password of the calendar administrator). Enter the email address of the calendar that you want to synchronize with the VidyoRoom or VidyoPanorama 600 in the Calendar Email Address field (this is needed if the email address you entered is associated with more than one calendar resource).
  • Page 36 Chrome™ web browsers on Windows and Mac OS X only. It may run successfully in environments other than these; however, only these have been tested and are supported by Vidyo. Both personal Google® accounts and Google Apps™ accounts have been tested and qualified to work.
  • Page 37 Select Always allow pop-ups from Address] and then click the link that displays in the pop-up. The “VidyoRoom would like to” pop-up displays. Click Accept. You will be provided with an Authorization Code. Click Ctrl-A or Command-A to select all, and copy it to the clipboard.

  • Page 38: Configuring The Remote Control Interface

    2. Configuring the System Using the Admin UI The meetings from this calendar are the ones that will appear on your VidyoRoom or VidyoPanorama 600 home screen. Select the Require User Enter Room PIN checkbox if a room PIN is included in a calendar invite and you want to force users to enter the PIN when joining that meeting.

  • Page 39: Designing The Display Layout

     The display IDs can change if you plug the displays in and out of the back of the Vidyo server. Therefore, before and during the display layout configuration, you should click Identify to make sure your configuration is mapping to the displays as you intend.
  • Page 40 2. Configuring the System Using the Admin UI port 5 and 6, the display IDs will be 1 and 2. Vidyo recommends that when connecting displays, do not leave gaps between the ports and always start with port 1. For example, if you have three displays, connect the displays and adapters to ports 1, 2, and 3, and leave ports 4, 5, and 6 empty.
  • Page 41 Select the percentage at which you want to zoom low resolution content from the Max Tile Zoom (%) drop-down. For example, if a participant using a mobile device sends content at a low resolution to an Ultra HD 4K VidyoRoom or VidyoPanorama 600 screen, that participant’s video will zoom in...
  • Page 42 You can also select None if you have an additional physical display connected but you do not want anything to be displayed on it. VidyoRoom Display Layout Design Example (Continued) In our example, our VidyoRoom can only support two displays, so this is what we see:...
  • Page 43 Remote Video for only one display. However, if you have a VidyoRoom model that supports video on more than one display (such as the HD-230), you can select the Remote Video checkbox for both displays so that you can view video from the remote sites on both displays when no content is being shared.
  • Page 44 2. Configuring the System Using the Admin UI You can select more than one checkbox per display, but as you do so, keep in mind that VidyoRoom or VidyoPanorama 600 determines what gets shown on the displays based on this sorting order:...
  • Page 45 2. Configuring the System Using the Admin UI VidyoPanorama 600 Display Layout Design Example (Continued) If you recall, in our example, our displays are physically laid out like this: ” ” ” Since showing any shared content is of utmost importance, we are going to select the top center display as a Content display.
  • Page 46 2. Configuring the System Using the Admin UI Select the order in which the displays will be populated as video and content streams are received from the Priority drop-down. When selecting the Priority, remember that content is always displayed before video. If you selected the Enable Dedicated Active Speaker Display checkbox and no content is being shared, the single stream Remote Video display with the highest priority display will show the active speaker.
  • Page 47 Content display. VidyoRoom Display Layout Design Example (Continued) In our VidyoRoom example, we select 1 for Display-1 since that’s where our content is displayed first and we do not want it to appear too small. We select 8 for Display-2 since we want as many sites as possible to appear on that display.

  • Page 48: Obtaining Log Files

    4K monitors. Not doing so may cause issues such as the displays not getting detected when they come back from sleep mode, the display order changing, etc. If you need to unplug a display from the VidyoRoom or VidyoPanorama setup, Vidyo recommends following these steps: Click Unlock EDIDs.

  • Page 49: Configuring The Reboot Maintenance Schedule

    2. Configuring the System Using the Admin UI Enter the system time of the VidyoRoom or VidyoPanorama 600. Click Set Time. Note If the CMOS battery fails, the system date reverts back a few years. When you attempt to manually change correct the system date via the Admin UI, a the CMOS Battery Warning notification may appear to remind you to check if your the CMOS battery needs to be replaced.

  • Page 50: Setting The Log Levels And Accessing The Log Files

    For example, if a reboot is scheduled for every Tuesday at 1 AM, but the VidyoRoom is in a call on Tuesday at 1 AM, the reboot does not occur. The system would then wait for the VidyoRoom to be idle for 10 minutes so that it could reboot.

  • Page 51: Enabling The Splunk® Forwarder

    VidyoRoom system updates the TemperatureLog.csv file every five minutes. If the temperature of the VidyoRoom CPU rises above a particular high or critical level, a temperature reading displays in Celsius at the top of the Admin UI page that is currently being accessed with the word “Critical”...
  • Page 52 VidyoRoom systems have participated. This feature is being provided on an “AS IS” and “AS AVAILABLE” basis and Vidyo is not obligated to provide any maintenance, technical or other support for any Splunk software or service.
  • Page 53 Select the Enable Splunk Forwarder checkbox. Note In order for the Splunk forwarder to work correctly, your VidyoRoom system hostname must be set to a unique value. For information about how to set the hostname, see Configuring the Network Settings.

  • Page 54: Updating The Firmware

    Click Save. Updating the Firmware Firmware tab enables you to upload a new image file or a new certificate file to the VidyoRoom or VidyoPanorama 600 local disk. Normally, the client installer is downloaded from the VidyoPortal Firmware to the VidyoRoom or VidyoPanorama 600; however, you can use the tab as another option for uploading the client.
  • Page 55 2. Configuring the System Using the Admin UI Click OK. Internet Options > Connections Navigate to Click the LAN Settings button. Local Area Network (LAN) Settings pop-up displays.
  • Page 56 “Restore to Factory Image” feature. Therefore, if you perform a factory restore within five days of applying a new image for the VidyoRoom or VidyoPanorama 600, it will revert back to the image that was originally on the system. If you perform a factory restore after five days, it will revert to the last image uploaded for that VidyoRoom or VidyoPanorama 600.
  • Page 57 Click either Update to update the image or click Delete to delete the file from the local disk. Click Restore to Factory Image if you want to restore the VidyoRoom system to the factory image. Note Please read the caution on the previous page if you are performing a factory restore after installing the Vidyo image file.

  • Page 58: Uploading Ui Backgrounds

    Down. Additionally, when Write Protection is enabled, the log files are named as follows: VidyoRoom.0 – VidyoRoom.9. When the log file size reaches 250 MB or upon restarting the VidyoRoom system, a new log file is created. Upload a new Installer file if necessary:...

  • Page 59: Viewing The Statistics

    2. Configuring the System Using the Admin UI To upload UI backgrounds: Click the tab. Upload Backgrounds Click the blue triangle next to the word to view background settings. Home Upload a new background that can be used for the screen if necessary: Click Choose File and choose the .jpg file that you want to upload.
  • Page 60 2. Configuring the System Using the Admin UI  The Resource portion of the tab provides information about the CPU state of your system in real time. It shows the current CPU usage for a time span of 100 seconds. To view the statistics: Statistics Click the...

  • Page 61: Resetting The Password

    Enter the current password you use to log in to the Admin UI in the Current Admin Password field. The default password is password. Enter the new admin password for the VidyoRoom or VidyoPanorama 600 in the New Admin Password field. Enter the new admin password again in the New Admin Password (repeat) field.

  • Page 62: Viewing The About Information

    2. Configuring the System Using the Admin UI Viewing the About Information About tab provides information about the system VidyoRoom or VidyoPanorama 600. The information displayed on the screen varies depending on the model. To view the About information: About Select the tab.

  • Page 63: Managing A Vidyoroom Or Vidyo-Panorama 600 From The Vidyoportal

    Room Systems page lists all of your VidyoRoom and VidyoPanorama 600 systems. If a VidyoRoom or VidyoPanorama 600 has been offline for more than five days, it will not be displayed on the list. If the list of VidyoRoom and VidyoPanorama 600 systems goes beyond one page, you can easily select another page using the controls at the bottom of the screen.
  • Page 64 3. Managing a VidyoRoom or VidyoPanorama 600 from the VidyoPortal Log In page for the room system opens in a new browser window if the room system is up and running. VidyoConferencing Administrator For more information about the VidyoPortal, refer to the...

  • Page 65: Using The Recovery Console

    Keep repeating the previous step until the Recovery Console Main Menu appears. Note If using VidyoRoom HD-100 Rev 4A to run VidyoRoom version 3.3.19 and later, do the following to access the Recovery Console: While the server is rebooting, press the Esc key on your keyboard repeatedly until the GRUB boot menu appears.

  • Page 66: Upgrading The System Using An Image File From The Local Disk

    4. Using the Recovery Console Upgrading the System Using an Image File from the Local Disk To upgrade the system using an image file from the local disk, you must first upload the upgrade Admin UI Firmware image using the tab.

  • Page 67: Upgrading The System Using A Usb Flash Drive

    You can upgrade the system by copying the upgrade image to a USB flash drive, and then inserting that flash drive directly into the VidyoRoom or VidyoPanorama 600 server. If you choose this method, you must copy the upgrade file to the top-level directory of the USB flash drive.

  • Page 68: Performing A Factory Restore

    The new image file is applied to the VidyoRoom or VidyoPanorama 600 system. Performing a Factory Restore The Factory Restore options in the Recovery Console enable you to restore your VidyoRoom or VidyoPanorama 600 to the default factory image. You can choose to either perform the restore and...
  • Page 69 Therefore, if you perform a factory restore within five days of applying a new image for the VidyoRoom or VidyoPanorama 600, it will revert back to the image that was originally on the system; if you perform a factory restore after five days, it will revert to the last image for uploaded for that VidyoRoom or VidyoPanorama 600.

  • Page 70: Managing Restore Points

    Restore points are backups of your system software (including patches). By using the Manage Restore Points option in the Recovery Console, you can restore your VidyoRoom or VidyoPanorama 600 to a restore point that you had previously created, you can create new restore points, and you can delete previously created restore points.
  • Page 71  If you select the Restore Restore the System back to a previous Restore Point option, select the file you want to apply to the VidyoRoom or VidyoPanorama 600 and press the Enter key on your keyboard to select OK.

  • Page 72: Turning Remote Management On Or Off

    4. Using the Recovery Console Turning Remote Management On or Off Remote management enables you to upgrade and configure your VidyoRoom or VidyoPanorama 600 over the network. To turn remote management on or off: Enter 5 to select the Turn Remote Management On/Off option.

  • Page 73: Running The File System Check

    Note In some circumstances, the File System Check can be used to fix a VidyoRoom system that won’t boot properly. If the File System Check does not successfully fix the system, use the Factory Restore option.
  • Page 74 4. Using the Recovery Console Press the Enter key on your keyboard to select OK. File System Check window displays. Press the Enter key on your keyboard to select Yes confirming that you would like to run a file system check. The system performs a file check on the next window.

  • Page 75: Vidyopanorama 600 Troubleshooting

    5. VidyoPanorama 600 Troubleshooting Problem Resolution Unable to determine the display ID When the VidyoPanorama 600 server is placed on the rack in the standard position, the display IDs for the six ports are 1 through 6 from left to right on the back of the VidyoPanorama 600 server.

  • Page 76: Appendix A. Reliability

    STRICTLY "AS IS", WITHOUT WARRANTY, AND VIDYO EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE OR FITNESS FOR A PARTICULAR PURPOSE REGARDING SAID INFORMATION OR DATA, EVEN IN THE EVENT VIDYO HAS KNOWLEDGE OF DEFICIENCIES IN SAID INFORMATION OR DATA. VIDYO DOES NOT ENSURE OR GUARANTEE...

  • Page 77: Component Parameters And Assumptions

     Supplier data is provided as is to VIDYO, and VIDYO generally does not verify the accuracy of Supplier data. Subsystem MTBF Data Release Policy VIDYO does not release MTBF data below the system level.

  • Page 78: Supplier Real-Time Clock Data

    Clock data from reliability demonstration testing, life testing, actual field failure rate, or specification and datasheets.  Supplier data is provided as is to VIDYO, and VIDYO generally does not verify the accuracy of Supplier data. Real-Time Clock Data The information below applies to HD-40A, HD-40B, HD-40C, and HD-100 products.

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