Intel SC5650SCWS Service Manual
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Intel SC5650SCWS Service Manual

Intel SC5650SCWS Service Manual

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Intel
Workstation System
SC5650SCWS Service Guide
Order Number: E81534-001
Revision 1.0
Intel® Workstation System SC5650SCWS Service Guide
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Summary of Contents for Intel SC5650SCWS

  • Page 1 ® Intel Workstation System SC5650SCWS Service Guide Order Number: E81534-001 Revision 1.0 Intel® Workstation System SC5650SCWS Service Guide...
  • Page 2 Intel products are not designed, intended or authorized for use in any medical, life saving, or life sustaining applications or for any other application in which the failure of the Intel product could create a situation where personal injury or death may occur. Intel may make changes to specifications and product descriptions at any time, without notice.

  • Page 3: Safety Information

    Safety Information Safety Information Important Safety Instructions Before performing any of the instructions, read all caution and safety statements in this document. See also Intel Workstation ® Boards and Workstation Chassis Safety Information on the Intel Workstation Deployment Toolkit 3.0 CD and/or at: http://support.intel.com/support/motherboards/workstation/sb/cs-010770.htm...
  • Page 4 Take care to grip with, but not squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the pins on the board. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 5: Preface

    This document provides a brief overview of the features of the board/chassis, a list of accessories or other components you ® may need, troubleshooting information, and instructions on adding and replacing components on the Intel Workstation System SC5650SCWS. For the latest version of this manual, refer to: http://support.intel.com/support/motherboards/workstation/S5520SC/...

  • Page 6: Additional Information And Software

    RAID controller Operating system For information about which accessories, memory, processors, and third-party hardware were tested and can be used with your board, and for ordering information for Intel products, see: http://support.intel.com/support/motherboards/workstation/S5520SC/compat.htm Additional Information and Software If you need more information about this product or information about the accessories that you can use with this workstation board, use the following resources.
  • Page 7 (BIOS, BMC, FRUSDR, and ME), and utilities Click the “Software and Drivers” link on the left side of the web page ® ® For software to manage your Intel Intel System Management Software workstation Available at: http://www.intel.com/go/workstationmanagement Intel® Workstation System SC5650SCWS Service Guide...

  • Page 8: Table Of Contents

    If You Cannot Access Setup ..................24 Setup Menus ........................ 24 Upgrading the BIOS ......................25 Preparing for the Upgrade.................... 26 Recovering the BIOS ......................27 Clearing the Password ......................28 Clearing the CMOS ....................... 29 Intel® Workstation System SC5650SCWS Service Guide viii...

  • Page 9: Contents

    Verifying Proper Operation of Key System Lights ............73 Confirming Loading of the Operating System .............. 73 Specific Problems and Corrective Actions ................73 Power Light Does Not Light..................74 No Characters Appear on Screen ................74 Intel® Workstation System SC5650SCWS Service Guide...
  • Page 10 System Access Warnings..................... 91 Rack Mount Warnings ....................91 Electrostatic Discharge (ESD)..................91 Other Hazards ......................92 Deutsch ..........................93 Sicherheitshinweise für den Workstation ..............93 Sicherheitshinweise und Vorsichtsmaßnahmen............93 Zielbenutzer der Anwendung ..................94 Standortauswahl......................94 Intel® Workstation System SC5650SCWS Service Guide...
  • Page 11 Appendix C: Installation / Assembly Safety Instructions......110 English ..........................110 Deutsch ..........................111 Français ..........................113 Español ..........................114 Italiano..........................116 Appendix D: Getting Help ................118 ® Intel Workstation Issue Report Form ............119 Intel® Workstation System SC5650SCWS Service Guide...
  • Page 12 Figure 46. Removing EMI Shiled from Fixed Hard Drive Cage ..........49 Figure 47. Release Fixed Hard Drive Cage from Chassis ............50 Figure 48. Inserting Fixed Hard Drive Cage into Chassis ............50 Intel® Workstation System SC5650SCWS Service Guide...
  • Page 13 Table 7. Compatible........................41 Table 8. POST Error Beep Codes ....................72 Table 9. BIOS POST Error Beep Codes..................79 Table 10. BMC POST Error Beep Codes ................... 79 Table 11. Product Regulatory Compliance Markings..............82 Intel® Workstation System SC5650SCWS Service Guide xiii...

  • Page 15: Workstation System Features

    Workstation System Features 1. Workstation System Features ® This chapter briefly describes the main features of Intel Workstation System SC5650SCWS. This chapter provides a photograph of the product, list of the workstation system features, and diagrams showing the location of important components, and connections on the workstation board.
  • Page 16 Mixing memory type, size, speed, and/or rank on this platform has not been validated and is not supported Mixing memory vendors is not supported on this platform by Intel Non-ECC memory is not supported and has not been validated in a workstation environment ®...
  • Page 17 SAS Entry RAID Module AXX4SASMOD provides Intel Embedded Workstation RAID Technology II with SAS RAID 0, 1, 10, and ® optional RAID 5 support provided by the Intel RAID Activation Key AXXRAKSW5, or IT/IR RAID with entry hardware RAID 0, 1, 10/1E, and native SAS pass through mode ®...

  • Page 18: Component Identification

    Front View Components 5.25-inch Device Drive Bays Front Control Panel 3.5-inch Drive Bay Access Door Drive Bay Access Door Door Lock Front Panel USB Ports Figure 2. Front View Components (with Front Bezel Assembly) Intel® Workstation System SC5650SCWS Service Guide...

  • Page 19: Internal Components

    5.25-inch Device Drive Bays 3.5-inch Device Drive Bay Fixed Hard Disk Cage Fixed Hard Disk Cage EMI Shield (show open) Front Panel USB Ports Figure 3. Front View Components (without Front Bezel Assembly) Internal Components Intel® Workstation System SC5650SCWS Service Guide...

  • Page 20: Back Panel Components

    Rear Tool-less PCI Retention Mechanisms Fan Duct / System Fan Assembly Power Supply Figure 4. Internal Components Back Panel Components Power Supply A/C Power In Rear I/O Shield PCI Add-in Card Slots External SCSI Port Knockout Intel® Workstation System SC5650SCWS Service Guide...

  • Page 21: Front Control Panel

    System Status LED System booted and ready Green System ready, but degraded: some CPU Blink fault, DIMM killed, and so forth Amber Critical alarm: Critical power module failure, critical fan failure, voltage (power supply), Intel® Workstation System SC5650SCWS Service Guide...

  • Page 22: Mechanical Locks

    The Intel Workstation System SC5650SCWS chassis support the installation of a padlock loop (see letter “A” in the following figure) at the rear of the chassis. Additionally, the system ships with a two-position mechanical lock (see letter “B”) on the front bezel assembly to prevent access to the hard drives and the interior of the system.
  • Page 23 Upgradable to support up to 6 hot-swap hard disks via optional hot-swap hard disk drive cage, either AXX6DRV3GR or AXX6DRV3GEXP, For instructions on installing the hot-swap hard disk cage, see Intel® Server Chassis SC5650 Service Guide. The hot-swap drive cage AXX6DRV3GEXP requires a SAS controller add-in card or a SAS module card.

  • Page 24: Workstation Board Connector And Component Locations

    Workstation System Features Workstation Board Connector and Component Locations Figure 8. Workstation Board Connector and Component Locations Intel® Workstation System SC5650SCWS Service Guide...

  • Page 25: Configuration Jumpers

    To clear administrator and user passwords, power on the system with pins 2-3 connected. The administrator and user passwords clear in 5-10 seconds after power These pins should not be connected for normal system operation. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 26: Back Panel Features

    NIC 1 and NIC 2 No network connection Left LED (Gigabit) Blinking Green Transmit/receive activity 10 Mbps connection (if left LED is on or blinking) Right LED Solid Green 100 Mbps connection Solid Amber 1000 Mbps connection Intel® Workstation System SC5650SCWS Service Guide...

  • Page 27: Intel Light-Guided Diagnostics

    This LED indicates a fault occurred with the DIMM installed in socket DIMM_C1. Replace the faulty DIMM. DIMM C2 fault LED This LED indicates a fault occurred with the DIMM installed in socket DIMM_C2. Replace the faulty DIMM. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 28: Raid Support

    RAID Support ® The Intel Workstation System SC5650SCWS provides an embedded SATA controller that supports both 1.5 Gbps and 3.0 Gbps data transfer rates. The BIOS Setup Utility provides drive configuration options on the Advanced | Mass Storage Controller Configuration setup page, some of which affect the ability to configure RAID.

  • Page 29: Storage Mode Matrix

    I C interface. ✏ NOTE ® For help with navigating the BIOS Setup utility, see the Intel Workstation System SC5650SCWS Technical Product Specification. For information about configure RAID, see the RAID software user’s guide at: http://www.intel.com/support/motherboards/workstation/S5520SC/howto.htm For help with enclosure management cabling, see the Enclosure Management Cabling Guide for Pedestal Systems with Hot- swap Drive Backplanes.
  • Page 30 Up to 6 SAS or AXXRAKSW5 ® SATA drives via ® Intel RAID Intel RAID expander Microsoft SW RAID ESRTII Driver Software Web Console backplane in the Windows* User’s Guide Intel® Workstation System selected SC5650SCWS Linux* Versions only Intel® Workstation System SC5650SCWS Service Guide...

  • Page 31: Graphics Card Population

    QPI / Core speed. Memory ® The Intel Workstation System SC5650SCWS provides twelve DIMM sockets in six channels. Each channel contains two DIMM sockets: Channel A contains DIMM sockets A1 and A2 Channel B contains DIMM sockets B1 and B2...

  • Page 32: Figure 12. Dimm Sockets

    Mixing memory type, size, speed, and/or rank on this platform has not been validated and is not supported Mixing memory vendors is not supported on this platform by Intel Non-ECC memory is not supported and has not been validated in a workstation environment...

  • Page 33: Optional Hardware

    SAS Entry RAID Module AXX4SASMOD ® ® The Intel Workstation System SC5650SCWS provides a SAS module slot (J2J1) for the installation of an optional Intel ® Entry RAID Module AXX4SASMOD. Once the optional Intel SAS Entry RAID Module AXX4SASMOD is present, the x4 PCI Express* links from the ICH10R to PCI Express* Slot 2 (x8 mechanically, x4 electrically) switches to the SAS module slot.

  • Page 34: Figure 13. Intel Sas Entry Raid Module

    Neither SGPIO nor SES connection is required in the Intel Workstation System SC5650SCWS for the expander backplane LED control ® The PCI Express* Gen 1 slot (x8 Mechanically, x4 Electrically) is not available when the Intel SAS Entry RAID Module AXX4SASMOD is installed and vice versa. ®...

  • Page 35: Intel Integrated Raid Module Srombsasmr

    10, 50, 60 with 128MB embedded cache memory. Optional backup battery (AXXRSBBU3) could be ordered separately. ✏ NOTE ® The PCI Express* Gen 1 slot (x8 Mechanically, x4 Electrically) is not available when the Intel Integrated RAID Module SROMBSASMR is installed and vice versa. ✏ NOTE ®...

  • Page 36: Intel Local Control Panel

    Rack-Mounted Conversion Kit ® ® Your Intel Workstation System SC5650SCWS can be optionally mounted into a rack. Refer to Intel Server Chassis SC5650 Service’s Guide for the Rack Mount Kit Installation Instructions. Internal Video Cable Accessory (FXXSCVDCBL) ® This internal video cable accessory is to cable out the Intel Workstation System SC5650SCWS on-board video to an ®...
  • Page 37 Hot Swap Drive Cage ® The Intel Workstation System SC5650SCWS is upgradeable to either of below two hot swap driver cages with a SAS/SATA backplane, which support up to six hot swap SAS or SATA hot swap hard drives. ®...

  • Page 38: System Utilities

    If a value cannot be changed for any reason, the feature’s value field is inaccessible. Table 6 describes the keyboard commands you can use in the BIOS Setup menus. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 39: Upgrading The Bios

    On-board BIOS, including the recovery code, BIOS Setup Utility, and strings. On-board video BIOS and other option ROMs for devices embedded on the workstation board OEM binary area Processor Microcode A way to change the BIOS language Intel® Workstation System SC5650SCWS Service Guide...

  • Page 40: Preparing For The Upgrade

    Follow the instructions in the readme file that came with the BIOS upgrade software package. When the updates complete, remove the storage media from which you performed the upgrade. CAUTIONS Do not power down the system during the BIOS update process. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 41: Recovering The Bios

    Startup.nsh file will execute automatically and initiate the BIOS update with the recovery BIOS capsule file. Once the recovery process is complete, the message, “BIOS has been updated successfully” displays. Power off the system and revert the BIOS recovery jumper position to default (pin 1-2). Intel® Workstation System SC5650SCWS Service Guide...

  • Page 42: Clearing The Password

    Open the chassis and move the jumper back to its default position, covering pins 1 and 2. Close the workstation chassis. Power up the workstation. The password is now cleared and you can reset it by going into the BIOS setup. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 43: Clearing The Cmos

    Move the jumper back to default position, covering pins 1 and 2. Close the workstation chassis and reconnect the AC power cord. Power up the workstation. The CMOS is now cleared and you can reset it by going into the BIOS setup. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 44: Hardware Installations And Upgrades

    The Intel Workstation System SC5650SCWS must be operated with the left side cover in place to ensure proper cooling. You must remove the left side cover to add or replace components inside of the platform. Before removing the left side cover power down the workstation and unplug all peripheral devices and the AC power cable.

  • Page 45: Installing The Left Side Cover

    Slide the left side cover on the chassis and latch securely (see letter “A” in the following figure). (Optional) Replace screws (see letter “B”). Reconnect all peripheral devices and the AC power cord. Power up the workstation. Figure 19. Installing Left Side Cover Intel® Workstation System SC5650SCWS Service Guide...

  • Page 46: Removing And Installing The Right Side Cover

    Reinstall the front bezel assembly. For instructions, see “Installing the Front Bezel Assembly”. Reinstall the left side cover. For instructions, see “Installing the Left Side Cover” Reconnect all peripheral devices and the AC power cable. Power up the workstation. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 47: Removing And Installing The Front Bezel Assembly

    Disengage the two bezel tabs from the left side of the chassis (see letter “A” in the following figure). Rotate the left side of the front bezel assembly outward slightly (see letter “B”). Disengage the three clips that attach the right side of the front bezel assembly to the chassis and remove (see letter “C”). Intel® Workstation System SC5650SCWS Service Guide...

  • Page 48: Installing The Front Bezel Assembly

    (see letter “D”). Reinstall the left side cover. For instructions, see “Installing the Left Side Cover”. Reconnect all peripheral devices and the AC power cable. Power up the workstation. Figure 23. Installing Front Bezel Assembly Intel® Workstation System SC5650SCWS Service Guide...

  • Page 49: Removing And Installing System Fan Duct

    “Installing the Left Side Cover”. Reconnect all peripheral devices and the AC power cable. Power up the workstation. Caution Remove the fan duct inlet filler board for the second processor installation (see letter “C”). Intel® Workstation System SC5650SCWS Service Guide...

  • Page 50: Installing And Removing Memory

    Turn off all peripheral devices connected to the workstation and turn off the workstation. Disconnect the AC power cord from the workstation. Remove the workstation’s cover and fan duct, and locate the DIMM sockets. See “Memory”. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 51: Removing Dimms

    Replace the workstation’s cover and reconnect the AC power cord. Installing or Replacing the Processor ✏ NOTE Use the following instructions to install or replace a processor instead of using the instructions that came with the processor. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 52: Installing The Processor

    Open the load plate: push the rear tab with your fingertip to bring the front end of the load plate up slightly (Step “A” in), and then open the load plate as shown in (Step “B”). Intel® Workstation System SC5650SCWS Service Guide...

  • Page 53: Figure 28. Opening The Processor Socket Load Plate

    Figure 30. Remove Processor Protective Cover 10. Orient the processor with the socket so the processor cutouts match the two socket pins and then sit the processor into the socket as shown in the figure Intel® Workstation System SC5650SCWS Service Guide...

  • Page 54: Replacing The Processor

    Installing the Processor 13. Reinstall and reconnect any parts you removed or disconnected to reach the processor sockets. 14. Replace the fan duct, hard disk cage, and chassis cover. Reconnect the AC power cord. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 55: Installing The Processor Heatsink(S)

    Figure 33. Installing Processor Heatsink(s) ® Align active heatsinks in the Intel Workstation System SC5650SCWS to let airflow go through to the center of the board (Step “B” for active heatsink in Figure 33). Intel® Workstation System SC5650SCWS Service Guide...

  • Page 56: Installing Or Removing A Dvd-Rom Or Cd-Rom Drive

    AC power cord from the system or wall outlet. Installing a DVD-ROM or CD-ROM Drive Observe the safety and ESD precautions listed in Appendix A, “Safety Information”. Power down the workstation and unplug all peripheral devices and the AC power cable. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 57: Figure 35. Removing 5.25-Inch Drive Emi Shield

    CD-ROM or DVD-ROM does not have a 4-pin power connector.) and data cables to the rear of the CD-ROM or DVD-ROM drive (see letter “F”). Figure 36. Installing CD-ROM or DVD-ROM Drive (SATA Optical Drive is shown) Intel® Workstation System SC5650SCWS Service Guide...

  • Page 58: Removing A Dvd-Rom Or Cd-Rom Drive

    Disconnect the power and data cables from the rear of the CD-ROM or DVD-ROM drive (see letter “F” in the following figure). Move latch to the “unlock” position (see letter “D”). Slide CD-ROM or DVD-ROM drive out of the Device Drive Bay (see letter “C”). Intel® Workstation System SC5650SCWS Service Guide...

  • Page 59: Installing And Removing Pci Add-In Cards

    Do not slide the add-in board over any surface. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 60: Installing Pci Add-In Cards

    Figure 40. Open PCI Add-in Card Retention Device If it is already not removed, remove the PCI slot shield by pushing the shield out from the inside of the chassis. Figure 41. Removing PCI Slot Shield Intel® Workstation System SC5650SCWS Service Guide...

  • Page 61: Removing Pci Add-In Cards

    Power down the workstation and unplug all peripheral devices and the AC power cable. Remove the left side cover. For instructions, see “Removing the Left Side Cover” Open the back panel PCI Add-in Card Retention Device by pressing open from the inside of the chassis. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 62: Figure 43. Open Pci Add-In Card Retention Device

    PCI Add-in Card Retention Device (see letter “B”). Figure 44. Removing PCI Add-in Card If available, replace the PCI slot shield by pressing the slot shield into the opening on the chassis. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 63: Replacing The Fixed Hard Disk Drive Cage

    Remove the front bezel assembly. For instructions, see “Removing the Front Bezel Assembly”. Loosen thumb screw and remove the drive cage EMI shield (see letter “A” in the following figure). Figure 46. Removing EMI Shiled from Fixed Hard Drive Cage Intel® Workstation System SC5650SCWS Service Guide...

  • Page 64: Figure 47. Release Fixed Hard Drive Cage From Chassis

    Figure 48. Inserting Fixed Hard Drive Cage into Chassis 10. If previously removed, install fixed hard drives and connect power and data cables. For instructions, see “Installing a Fixed Hard Drive”. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 65: Installing And Removing A Fixed Hard Drive

    Installing and Removing a Fixed Hard Drive ® You can install up to six fixed hard drives in the fixed hard drive cage that ships with the Intel Workstation System SC5650SCWS. Power requirements for each individual hard drive may limit the maximum number of drives that can be integrated into the workstation system.

  • Page 66: Figure 50. Fixed Hard Drive Bay Slot Order (Sas/Sata Drives Illustrated)

    Remove the front bezel assembly. For instructions, see “Removing the Front Bezel Assembly”. Loosen thumb screw and remove the drive cage EMI shield (see letter “A” in the following figure). Figure 51. Removing EMI Shield from Fixed Hard Drive Cage Intel® Workstation System SC5650SCWS Service Guide...

  • Page 67: Figure 52. Cable Routing Area On Pci Card Guide

    Route the required power cables and data cables from behind the PCI card guide through the cable routing area at the bottom of the fixed drive cage. Figure 53. Routing Fixed Hard Drive Required Power Cables and Data Cables Intel® Workstation System SC5650SCWS Service Guide...

  • Page 68: Figure 54. Unlatching Fixed Hard Drive Latch

    10. Insert fixed hard drive into drive bay and push until it stops. Ensure the power and data connector end of the hard drive are facing forward. Figure 55. Inserting Hard Drive into Fixed Drive Bay 11. Push drive latch in to lock hard drive into drive bay. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 69: Figure 56. Latching Drive Latch

    13. Install power (see letter “A” in the following figure) and data (see letter “B”) cables to each of the installed drives.The cables route through the oval opening at the bottom of the fixed drive cage. Figure 57. Cabling a Fixed Hard Drive Intel® Workstation System SC5650SCWS Service Guide...

  • Page 70: Removing A Fixed Hard Drive

    “Removing and Installing the Front Bezel Assembly”. Loosen thumb screw (see letter “A” in the following figure). Apply slight pressure to the right side of drive bay access door and swing door outward (see letter “B”). Intel® Workstation System SC5650SCWS Service Guide...

  • Page 71: Figure 59. Removing Emi Shield From Fixed Hard Drive Cage

    Figure 60. Preparing Fixed Hard Drive for Removal Slide the hard drive out of the fixed hard drive cage and place the hard drive on an anti-static surface. If replacing the hard drive, see “Installing a Fixed Hard Drive” for instructions. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 72: Figure 61. Removing Fixed Hard Drive From Drive Bay

    “Installing the Front Bezel Assembly”. 10. Re-install the left side cover. For instructions, see “Installing the Left Side Cover”. 11. Plug all peripheral devices and the AC power cable(s) into the workstation. Power up the workstation. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 73: Replacing The Front Panel Board

    Remove the two screws (see letter “A” in the following figure”) securing the right side cover to the chassis. Lift the right side cover off the chassis. Figure 63. Removing the Right Side Cover from Chassis Remove the three screws securing the front panel board to the chassis. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 74: Figure 64. Unattaching Front Panel Board From Chassis

    Disconnect the front panel cable (see letter “B”) and the chassis intrusion cable (see letter “C”) from the front panel board. Figure 65. Removing Front Panel Board from Chassis Remove standoffs from the old front panel and install on the new front panel. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 75: Figure 66. Removing Standoffs From Front Panel Board

    10. Use one hand to align the front panel board in position inside the chassis. With your other hand, tighten the three screws to secure the front panel board to the front of the chassis. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 76: Figure 68. Positioning Front Panel Board In Chassis

    12. Reinstall the front bezel assembly. For instructions, see “Installing the Front Bezel Assembly”. 13. Reinstall the left side cover. For instructions, see “Installing the Left Side Cover”. 14. Reconnect all peripheral devices and the AC power cable. Power up the workstation. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 77: Replacing A Fixed Power Supply

    Figure 70. Unlocking Fixed Power Supply from Chassis Once the fixed power supply is loose, push the power supply against the blue locking mechanism and then lift the power supply out of the chassis. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 78: Figure 71. Removing Fixed Power Supply From Chassis

    (see letter “A” in the following figure). Figure 72. Insert Fixed Power Supply into Chassis Rotate the blue locking mechanism to the locked position (see letter “A” in the following figure). Intel® Workstation System SC5650SCWS Service Guide...

  • Page 79: Replacing Rear System Fan

    The system fan for the Intel Worksation System SC5650SCWS is NOT hot swappable. Before removing or replacing a fan, you must first take the workstation out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the system or wall outlet.

  • Page 80: Figure 74. Removing Rear System Fan From Chassis

    “Removing and Installing System Fan Duct”. Install the left side cover. For instructions, see “Installing the Left Side Cover”. Plug all peripheral devices and the AC power cable into the workstation. Power up the workstation. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 81: Replacing Hard Disk Cage Fan

    The system fan for the Intel Workstation System SC5650SCWS is NOT hot swappable. Before removing or replacing a fan, you must first take the workstation out of service, turn off all peripheral devices connected to the system, turn off the system by pressing the power button, and unplug the AC power cord from the system or wall outlet.

  • Page 82: Figure 77. Removing Fan From Fixed Drive Cage

    Be sure to feed the fan cable through the slot first so it exits through the back of the drive cage. Connect the fan cable to its connector on the workstation board (System Fan 3 header) Intel® Workstation System SC5650SCWS Service Guide...

  • Page 83: Install Feed For A Pedestal-Configured Chassis

    Install Feed for a Pedestal-configured Chassis NOTE ® Do not install feet on your Intel Workstation System SC5650SCWS, if it is to be installed in a rack. Only install feet on a pedestal-configured chassis. Observe the safety and ESD precautions listed in “Safety Information”.

  • Page 84: Replacing The Cmos Battery

    Explosionsfara vid felaktigt batteribyte. Använd samma batterityp eller en ekvivalent typ som rekommenderas av apparattillverkaren. Kassera använt batteri enligt fabrikantens instruktion. VAROITUS Paristo voi räjähtää, jos se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan tyyppiin. Hävitä käytetty paristo valmistajan ohjeiden mukaisesti. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 85: Figure 81. Locating And Removing The Cmos Battery

    11. Replace the chassis cover and reconnect the AC power cord. See the documentation that came with your chassis for instructions on installing the cover. 12. Run the BIOS Setup utility to restore the configuration settings to the real-time clock (RTC). Intel® Workstation System SC5650SCWS Service Guide...

  • Page 86: Troubleshooting

    Intel provides a package called the “Platform Confidence Test” that may help with your diagnostics. For a link to this software, “...

  • Page 87: Hardware Diagnostic Testing

    Once the system boots up, the operating system prompt displays on the screen. The prompt varies according to the operating system. If the operating system prompt does not display, see “No Characters Appear on Screen” This section provides possible solutions for these specific problems: Intel® Workstation System SC5650SCWS Service Guide...

  • Page 88: Power Light Does Not Light

    Is the video monitor plugged in and turned on? If you use a switch box, is it switched to the correct system? Are the brightness and contrast controls on the video monitor properly adjusted? Intel® Workstation System SC5650SCWS Service Guide...

  • Page 89: Characters Are Distorted Or Incorrect

    If your system has LED lights for the fans, is one or more of these LEDs lit? Are any other front panel LEDs lit? Have any of the fan motors stopped? Use the workstation management subsystem to check the fan status. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 90: Cd-Rom Drive Or Dvd-Rom Drive Activity Light Does Not Light

    See the documentation that came with your PCI card(s) for information on changing interrupts. Diagnostics pass but the connection fails Make sure the network cable is securely attached. Make sure you specify the correct frame type in your NET.CFG file. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 91: System Boots When Installing Pci Card

    However, they can also be caused by file corruption or changes to the software configuration. Check the following: If you are running the software from a USB floppy disk, CD-ROM, or DVD-ROM, try a different disk. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 92: Devices Are Not Recognized Under Device Manager (Microsoft Windows* Operating System)

    Devices are not Recognized under Device Manager (Microsoft Windows* Operating System) ® The Microsoft Windows* operating systems do not include all of the drivers for the Intel chipsets, on-board NICs, and other components. For a link to the current drivers and chipset files, see “...

  • Page 93: Bios Post Beep Codes

    Remove the DDR3 memory DIMMs and re-seat them. Replace the DDR3 Memory DIMMs with known good modules. ® The Intel Workstation System SC5650SCWS integrated Baseboard Management Controller (BMC) provides the following additional beep codes: Table 10. BMC POST Error Beep Codes Number of Beeps...

  • Page 94: Appendix A: Regulatory And Compliance Information

    The final configuration of your end system product may require additional EMC compliance testing. For more information, please contact your local Intel representative. This is an FCC Class A device. Integration of it into a Class B chassis does not result in a Class B device.

  • Page 95: Product Emc Compliance - Class A Compliance

    (EMC) regulations when installed in a compatible Intel host system. For information on compatible host system(s), refer to Intel's Workstation Builder Web site or contact your local Intel representative. FCC /ICES-003 - Emissions (USA/Canada) Verification CISPR 22 - Emissions (International)

  • Page 96: Product Regulatory Compliance Markings

    USA/Canada Marks GS Mark Germany CE Mark Europe FCC Marking (Class A) EMC Marking Canada (Class A) VCCI Marking Japan (Class A) BSMI Taiwan Certification Number and Class A Warning GOST R Russia Marking Intel® Workstation System SC5650SCWS Service Guide...

  • Page 97: Electromagnetic Compatibility Notices

    TV reception. All cables used to connect to peripherals must be shielded and grounded. Operation with cables, connected to peripherals that are not shielded and grounded may result in interference to radio and TV reception. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 98: Industry Canada (Ices-003)

    Install and use the equipment according to the instruction manual. BSMI (Taiwan) The BSMI Certification Marking and EMC warning is located on the outside rear area of the product. Korean Compliance (RRL) Following is the RRL certification information for Korea. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 99: Regulated Specified Components

    Restriction of Hazardous Substances (RoHS) Compliance Intel has a system in place to restrict the use of banned substances in accordance with the European Directive 2002/95/EC. Compliance is based on declaration that materials banned in the RoHS Directive are either (1) below all applicable substance threshold limits or (2) an approved/pending RoHS exemption applies.
  • Page 100 Appendix A: Regulatory and Compliance Information Intel “retail” products are provided with EFUP marking For “Business to Business” products, Intel intends to place EFUP marking on product for customer convenience EFUP for Intel workstation products has been determined as 20 years.
  • Page 101 Appendix A: Regulatory and Compliance Information Intel® Workstation System SC5650SCWS Service Guide...

  • Page 102: China Packaging Recycle Marks (Or Gb18455-2001)

    The State of California requires a warning to be included for products containing a device using Lithium Perchlorate. Intel understands CA Lithium Perchlorate require a printed warning to be included with all products containing a Lithium battery, either as an insert, in existing product literature, or as part of the shipping memo wording.

  • Page 103: Appendix B: Safety Information

    To reduce the risk of bodily injury, electrical shock, fire, and equipment damage, read this ® document and observe all warnings and precautions in this guide before installing or maintaining your Intel workstation product. In the event of a conflict between the information in this document and information provided with the product or on the website for a particular product, the product documentation takes precedence.

  • Page 104: Intended Application Uses

    Do not attempt to modify or use the AC power cord(s) if they are not the exact type required to fit into the grounded electrical outlets. The power cord(s) must meet the following criteria: Intel® Workstation System SC5650SCWS Service Guide...

  • Page 105: System Access Warnings

    Appendix B: Safety Information The power cord must have an electrical rating that is greater than that of the electrical current rating marked on the product. The power cord must have safety ground pin or contact that is suitable for the electrical outlet. The power supply cord(s) is/are the main disconnect device to AC power.

  • Page 106: Other Hazards

    Appendix B: Safety Information grounded, static free surface. Use a conductive foam pad if available but not the board wrapper. Do not slide board over any surface. Other Hazards Battery Replacement Caution: There is the danger of explosion if the battery is incorrectly replaced. When replacing the battery, use only the battery recommended by the equipment manufacturer.

  • Page 107: Deutsch

    Appendix B: Safety Information Deutsch Sicherheitshinweise für den Workstation Sicherheitshinweise und Vorsichtsmaßnahmen VORSICHT WARNUNG...

  • Page 108: Zielbenutzer Der Anwendung

    Nehmen Sie keine Änderungen am Netzkabel vor, und verwenden Sie kein Kabel, das nicht genau dem geforderten Typ entspricht. Jedes Netzteil im System muß über ein eigenes Netzkabel angeschlossen werden. Einige Netzteile von Intel Workstationn verwenden Nullleitersicherungen. Vorsicht ist geboten im Umgang mit Netzteilen, welche Nullleitersicherungen verwenden, um das Risiko eines elektrischen Schlages zu vermeiden Das Netzteil in diesem Produkt enthält keine Teile, die vom Benutzer gewartet warden können.

  • Page 109: Warnhinweise Für Den Systemzugang

    Appendix B: Safety Information Hinweis für Netzkabel Vorsicht: Prüfen Sie zur Vermeidung von Stromschlag- oder Feuergefahr die mit dem Produkt zu verwendenden Netzkabel wie folgt: Nehmen Sie keine Änderungen an einem Netzkabel vor, und benutzen sie es nicht, wenn es nicht genau in die geerdeten Netzsteckdosen paßt.

  • Page 110: Elektrostatische Entladungen (Esd)

    Appendix B: Safety Information Elektrostatische Entladungen (ESD) Vorsicht: Elektrostatische Entladungen können zur Beschädigung von Festplatten, Platinen und anderen Komponenten führen. Daher sollten Sie alle Arbeiten an einer ESD-Workstation ausführen. Steht ein solcher Arbeitsplatz nicht zur Verfügung, erzielen Sie einen gewissen Schutz vor elektrostatischen Entladungen durch Tragen einer Antistatik-Manschette, die Sie während der Arbeit zur Erdung an einem beliebigen unlackierten Metallteil des Computergehäuses befestigen.

  • Page 111: Français

    Appendix B: Safety Information Français Consignes de sécurité sur le serveur Sécurité: avertissements et mises en garde entraîner des blessures physiques mineures ou ATTENTION endommager légèrement le matériel blessures corporelles graves si AVERTISSEMENT l’avertissement n’est pas pris en compte risques d’électrocution pouvant entraîner des blessures corporelles graves ou mortelles omposants ou des surfaces soumis à...

  • Page 112: Domaines D'utilisation Prévus

    Vous devez les débrancher avant d’ouvrir le châssis, d’ajouter ou de supprimer un composant non connectable à chaud. Les alimentations de certains serveurs Intel sont munies de doubles fusibles pôle/neutre: veuillez obworkstation les précautions d'usage afin d'éviter tout risque d'eléctrocution.

  • Page 113: Avertissements Sur Le Cordon D'alimentation

    Appendix B: Safety Information Avertissements sur le cordon d’alimentation Attention: Pour éviter tout risque d’électrocution ou d’incendie, vérifiez les cordons d’alimentation qui seront utilisés avec le produit comme suit: N’essayez pas d’utiliser ou de modifier les cordons d’alimentation en CA s’ils ne correspondent pas exactement au type requis pour les prises électriques reliées à...

  • Page 114: Décharges Électrostatiques (Esd)

    Appendix B: Safety Information Décharges électrostatiques (ESD) Attention: Les décharges électrostatiques (ESD) peuvent endommager les lecteurs de disque dur, les cartes et d’autres pièces. Il est fortement conseillé d’effectuer l’ensemble des procédures décrites à un poste de travail protégé contre les ESD. Au cas où aucun poste de ce type ne serait disponible, protégez-vous contre les ESD en portant un bracelet antistatique relié...

  • Page 115: Español

    Appendix B: Safety Information Español Información de seguridad del servidor Advertencias y precauciones sobre seguridad PRECAUCIÓN ADVERTENCIA...

  • Page 116: Aplicaciones Y Usos Previstos

    Algunas fuentes de alimentación de electricidad de los servidores de Intel utilizan el polo neutral del fuselaje. Para evitar riesgos de choques electricos use precauciónes al trabajar con las fuentes de alimentación que utilizan el polo neutral de fuselaje.

  • Page 117: Advertencias Sobre El Cable De Alimentación

    Appendix B: Safety Information Para evitar el riesgo de descargas eléctricas, antes de abrir el servidor, apáguelo, desconecte el cable de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados al mismo. Advertencias sobre el cable de alimentación Precaución: Para evitar descargas eléctricas o fuego, revise los cables de alimentación que usará...

  • Page 118: Advertencias Sobre El Montaje En Bastidor

    Appendix B: Safety Information Advertencias sobre el montaje en bastidor Descarga electrostática (ESD) Precaución: Las descargas electrostáticas pueden dañar las unidades de disco, las tarjetas y otros componentes. Recomendamos que realice todos los procedimientos en una estación de trabajo protegida contra descargas electrostáticas.

  • Page 119: Periféricos O Dispositivos Láser

    No abra la caja de ningún periférico o dispositivo láser Los periféricos o dispositivos láser no pueden ser reparados por el usuario Haga que el fabricante los repare. 简体中文 服务器安全信息 ® ® 本文档适用于 Intel 服务器主板、Intel 服务器机箱（基座和机架固定件）和已安装的外设。为减少人身伤害、电击、火灾 ® 以及设备毁坏的危险，请在安装或维护 Intel 服务器产品之前阅读本文档并遵循本指南中的所有警告和预防措施。 如果本文档中的信息与特定产品的随附信息或 Web 站点信息之间存在不一致，请以产品文档为准。...
  • Page 120 Appendix B: Safety Information 预期应用使用 根据评估，本产品为信息技术设备 (ITE)，可安装在办公室、学校、计算机房和类似的商业场所。本产品对于非 ITE 应用的其他产品种类和环境（如医疗、工业、住宅、报警系统和测试设备）的适用 性尚有待进一步的评估。 场地选择 本系统专为在典型办公环境运行而设计。请选择符合以下条件的地点：  清洁、干燥，无气载微粒（而非一般的室内尘埃）。  通风良好，远离热源（包括直接日晒和散热器）。  远离振动源或物理震动。  与电气设备产生的强大电磁场隔离。  在易受闪电袭击的地区，我们建议将系统插入电涌抑制器并在闪电期间断开通信 线路与调制解调器之间的连接。  提供正确接地的墙壁插座。  提供足够的空间，以便拿取电源供应线，因为这是本产品的主要电源断开器。 设备操作规范 减少人身伤害或设备受损的危险：  移举设备时遵守当地的职业健康与安全要求。  借助机械手段或其他合适的手段移举设备。  拆除一切易分离组件，以降低重量并方便操作。 电源与电气警告 注意事项 电源按钮（如待机电源标记所示）并不能完全关闭系统的交流电源，只要系统已接 通电源，就存在 5V 待机电源。要从系统切断电源，须从墙壁电源插座中拔下交流电线。您的系统可能...
  • Page 121 Appendix B: Safety Information 注意事项 为避免电击或火灾危险，请按如下所述对产品所用的电源线进行检查：  若非所需的符合接地插座的确切类型，请勿尝试修改或使用交流电线  电源线须符合以下标准：  电源线的电气额定值须大于产品上标注的电流额定值。  电源线须拥有适合插座的安全接地插头或触点。  电源线为交流电源的主要断开设备。插座须靠近设备并可随时断开。  电源线须插入所提供的拥有合适接地的插座。 系统使用警告 注意事项 为避免人身伤害或财产损失，无论何时检查产品内部，以下安全指导都适用：  关闭所有与本产品相连的外设。  按下电源按钮至关闭状态，关闭系统。  从系统或墙壁插座上拔下所有交流电线，断开交流电源。  断开与系统相连的所有线缆和通信线路。  卸除舱口盖时，保留所有螺钉及其他紧固件。完成产品内部检查之后，请 用螺钉或紧固件重新固定舱口盖。  请勿打开电源供应设备。电源供应设备内没有可维修部件。请与生产商联系 维修事宜.  增加或替换任何非热插拔组件之前，请关闭服务器电源并断开所有电源线 。  替换热插拔电源供应设备时，请先拔下需替换的电源供应设备上的电源线 ，然后再从服务器上移除电源供应设备。...
  • Page 122 Appendix B: Safety Information 注意事项 为避免受伤，请勿触摸运转的风机叶片。如果系统的风机上配有防护装置，请勿卸 下风机防护装置运行系统。 机架固定件警告 设备的机架须固定在稳固的支座上，以防从中安装服务器或设备时倒塌。须按照机 架生产商提供的安装说明进行安装。 从下往上将设备安装在机架上，最重的设备安装在机架的最底层。 一次只从机架上安装一件设备。 您须负责安装整个机架装置的主要电源断开设备。此主要断开设备须随时可用，且 须标明为控制整个装置（而不仅限于服务器）的电源。 为避免潜在的电击危险，须对机架及其上所安装的每一件设备实行正确的安全接地 。 静电放电 (ESD) 注意事项 ESD 会损坏磁盘驱动器、主板及其他部件。我们建议您执行 ESD 工作站的所有步骤。如果没有 ESD 工作站，则采取一些静电放电保护措施，操作部件时，戴上与服务器上的机箱接地 或任何未喷漆金属表面连接的防静电腕带。 操作主板时始终保持小心。它们可能对 ESD 非常敏感。拿持主板时只接触边缘。从保护包装中或从服务器上取出主板后，请将 主板组件侧面朝上放置在无静电的接地表面上。请使用导电泡沫垫（若有），不要 使用主板包装。请勿将主板在任何表面上滑动。 其他危险 替换电池 注意事项 不正确替换电池可能导致爆炸危险。替换电池时，请只使用设备生产商推荐使用的 电池。 请按当地法规处置电池。 请勿对电池充电。 请勿拆卸、刺穿或以其他方式损坏电池。 冷却和气流 注意事项...
  • Page 123 Appendix B: Safety Information 激光外设或激光设备 注意事项 为避免幅射暴露和 / 或人身伤害： 请勿打开任何激光外设或激光设备的外壳  激光外设或激光设备为非用户维修设备  请与生产商联系维修事宜...

  • Page 124: Appendix C: Installation / Assembly Safety Instructions

    Check that cables, add-in boards, and other components are properly installed. Attach the covers to the chassis with the screws removed earlier, and tighten them firmly. Insert and lock the padlock to the system to prevent unauthorized access inside the system. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 125: Deutsch

    Auf der Rückseite des Systems beschriften und ziehen Sie alle Anschlußkabel von den I/O Anschlüssen oder Ports ab. Tragen Sie ein geerdetes Antistatik Gelenkband, um elektrostatische Ladungen (ESD) über blanke Metallstellen bei der Handhabung der Komponenten zu Intel® Workstation System SC5650SCWS Service Guide...
  • Page 126 "in Regionen, in denen elektrische Stürme auftreten, mit einem Überspannungsschutzgerät verbunden sein; während eines elektrischen Sturms sollte keine Verbindung der Telekommunikationsleitungen mit dem Modem bestehen; "mit einer geerdeten Wechselstromsteckdose ausgerüstet sein; "über ausreichend Platz verfügen, um Zugang zu den Netzkabeln zu Intel® Workstation System SC5650SCWS Service Guide...

  • Page 127: Français

    Revissez solidement les panneaux du boîtier avec les vis retirées plus tôt. Remettez le cadenas en place et verrouillez-le afin de prévenir tout accès non autorisé à l'intérieur du système. Rebranchez tous les cordons d'alimentation c. a. et câbles externes au système. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 128: Español

    Identifique y desconecte todos los cables enchufados a los conectores E/S o a los puertos situados en la parte posterior del sistema. Cuando manipule los componentes, es importante protegerse contra la descarga electrostática (ESD). Puede hacerlo si utiliza una muñequera antiestática sujetada a Intel® Workstation System SC5650SCWS Service Guide...
  • Page 129 "Provisto de una toma de tierra correctamente instalada. "Provisto de espacio suficiente como para acceder a los cables de alimentación, ya que éstos hacen de medio principal de desconexión del sistema. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 130: Italiano

    Se il sistema è stato a lungo in funzione, il microprocessore e il dissipatore di calore potrebbero essere surriscaldati. Fare attenzione alla presenza di piedini appuntiti e parti taglienti sulle schede e sul telaio. È consigliabile l'uso di guanti di protezione. Intel® Workstation System SC5650SCWS Service Guide...
  • Page 131 In caso di temporali, scollegare le linee di comunicazione dal modem. "Dotata di una presa a muro correttamente installata. "Dotata di spazio sufficiente ad accedere ai cavi di alimentazione, i quali rappresentano il mezzo principale di scollegamento del sistema. Intel® Workstation System SC5650SCWS Service Guide...

  • Page 132: Appendix D: Getting Help

    Workstation and chassis accessory parts list for ordering upgrades or spare parts A searchable knowledgebase to search for product information throughout the support site Send an email to Intel’s technical support center using the following online form if you still cannot resolve your issue.

  • Page 133: Intel Workstation Issue Report Form

    Has the latest BMC/mBMC been tried? (Yes/No): Has the latest IMM BMC been tried? (Yes/No): Has the latest RMM Firmware been tried? (Yes/No): Has the latest FRU/SDR been tried? (Yes/No): Has the latest HSC been tried? (Yes/No): Intel® Workstation System SC5650SCWS Service Guide...
  • Page 134 Add-in adapters (Example: NICs, Management Adapters, Serial Expansion Cards, PCI-Express* Adapters, RAID Controllers, SCSI Controllers, and so forth): Type Slot Manufacturer Model Firmware Other third part hardware (Example: Example: KVM, Chassis, and so forth): Description/Use Manufacturer Model Firmware Intel® Workstation System SC5650SCWS Service Guide...
  • Page 135 RAID driver version: Have you tried the latest RAID driver? (Yes/No): RAID volumes configuration (Disks and RAID level): RAID volume use (Boot device/Data Volume): Is BBU (Battery Backup Unit) installed? (Yes/No): BBU part number Intel® Workstation System SC5650SCWS Service Guide...
  • Page 136 Intel® Workstation Issue Report Form Detailed description of issue: Troubleshooting tried: Steps to replicate the issue: Intel® Workstation System SC5650SCWS Service Guide...
  • Page 137 Intel® Workstation Issue Report Form Issue impact statements: Do you have any potential Intel system, or component purchases that this issue is holding up? If yes, please provide a brief description. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description.

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