Retention Period For Transaction Records (Magnetic Stripe And Chip); Fraud Prevention Tips - Ingenico iWL250 User Manual

Card
The terminal
information

Retention period for transaction records (Magnetic stripe and chip)

For transactions performed with debit, Visa credit, MasterCard credit or American Express credit cards, you
must keep the transaction records in a secure location for a period of 24 months.

Fraud prevention tips

Fraud has negative consequences on your reputation, business and relationship with customers. It is very im-
portant that you work with your employees to prevent fraud and provide a secure payment environment for
your customers. To minimize the risk of credit and debit card fraud, follow the tips below:
Practice security at the cash register
•
Train your cashiers to verify all credit cards (see Credit Card Identification Features).
•
If you have doubts about the cardholder, do not hesitate to ask for photo identification. This is an effective
way to discourage fraud artists.
•
Never enter a customer's PIN for them, even if asked to do so. Remind the customer of the importance of
protecting their PIN during transactions.
•
Ensure that customers are able to enter their PIN away from anyone else's view.
•
Ensure that security cameras are not pointed at customers when they are entering their PIN.
•
Watch out for customers who purchase in large quantities without worrying about size, style, colour,
or price, or who try to distract you or rush you to finalize a sale.
•
Be aware that fraud artists often come into the store just a few minutes before closing time.
Protect your payment terminals
•
Inspect payment terminals regularly. If something looks different or appears to have been altered or
added, please call 1-800-363-3514 immediately.
•
Keep an accurate and updated list of all equipment serial numbers and randomly check the serial numbers
•
Inspect surveillance cameras regularly and watch for unusual movements to ensure that no one is
tampering with equipment or making fraudulent transactions.
Tree-diagram
Initiating a
structure of
transaction
the menus
Description Considerations
of menus and for hotel and
transactions rental industries
Back-up Additional
measures information
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