Ingenico iWL250 User Manual
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Also See for iWL250:
- User manual (66 pages) ,
- Quick manual (10 pages) ,
- Short instruction manual (4 pages)
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Table of Contents
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Summary of Contents for Ingenico iWL250
- Page 1 Ingenico Merchant User Guide...
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Page 2: Table Of Contents
Table of Contents iWL and iCT Terminal Device Package Contents ..............3 TRANSACTION PROCESSING ....................4 Contactless Transactions ....................4 Credit Card Transactions / Swipe ..................5 Sales & Refunds ..........................5 Chip Card Transactions / Insert ..................7 Sales & Refunds ..........................7 Debit Card Transactions / Swipe or Insert .............. - Page 3 The information contained in this document is proprietary, confidential and the property of African Resonance Business Solutions (Pty) Ltd (“AR”). It may not be replicated in any manner for any third party, without the prior written consent of AR. AR is not responsible for any errors or omissions in this document, and is not liable for any damages resulting from the use of this document.
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Page 4: Iwl And Ict Terminal Device Package Contents
1. iWL and iCT Terminal Device Package Contents The terminals are pre-installed and pre-tested therefore are available for immediate usage on receipt – no need for on-site engineers. However, the terminals are secure and require an activation code. Please contact the Resonet Helpdesk on 087 741 2193. •... -
Page 5: Transaction Processing
2 TRANSACTION PROCESSING 2.1 Contactless Transactions Important Note: The offline Contactless option is available for transaction under R200.00 Transactions between R200.00 & R5000.00 will require a PIN Entry and Online verification. SALE • At the READY Screen; Press the 0 key •... -
Page 6: Credit Card Transactions / Swipe
2.2 Credit Card Transactions / Swipe Sales & Refunds SALE • At the READY screen swipe the card from the top to the bottom of the terminal • Enter the last four digits on the card face. • Press Enter (green key) when complete •... - Page 7 REFUND • At the READY screen swipe the card from the top to the bottom of the terminal • Enter the last four digits on the card face. • Press Enter (green key) when complete • Select the transaction type: Refund followed by Enter (Green Key) •...
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Page 8: Chip Card Transactions / Insert
2.3 Chip Card Transactions / Insert Sales & Refunds • At the READY screen • Insert the chip card into the Chip reader • Select the transaction type Sale or Refund option Press Enter (green key) SALE • Enter the sale amount / Rand value •... -
Page 9: Debit Card Transactions / Swipe Or Insert
2.4 Debit Card Transactions / Swipe or Insert Sales & Cancellations • At the READY Screen, Swipe or insert the debit card • Ask customer which account type to select: Cheque or Savings • Press the relevant number to select account type required •... -
Page 10: Balance Enquiry
2.5 Balance Enquiry Debit Cards Only • At the READY Screen, Swipe the debit card • Confirm with the customer which account type to select? Cheque Savings • Select the account required • Press Enter (green key) • Select Balance Enquiry followed by Enter •... -
Page 11: Manual Card Transactions
2.7 Manual Card Transactions Note: Credit Cards Only Functionality enabled by ABSA Sales & Refunds • At the READY Screen; Press the F key • Select the ABSA MENU • Select the Operator Menu Option • Select the MANUAL CARD ENTRY option •... -
Page 12: Banking Functions
REFUND • Enter the Refund PIN Number • Press Enter (green key) • Enter the Refund amount /Rand value • Press Enter (green key) • Confirm the amount Entered • Press Enter (green key) • The terminal will print two receipts 3 BANKING FUNCTIONS 3.1 Cash-Up •... -
Page 13: Cash-Up History
3.2 Cash-Up History • At the READY Screen; Press the F key • Select the ABSA MENU • Select the REPORT MENU • Select the PERFORM CASH-UP HISTORY option • Confirm you want to do a cash up by pressing Enter (green key) •... -
Page 14: Fraud Prevention
4 FRAUD PREVENTION For your protection and also that of the cardholder you need to be aware of the following Visa and MasterCard rules: • Absa reserves the right to withhold fraudulent transactions before settlement takes place • Absa may withhold payment for Transactions which do not have a valid authorization. •... -
Page 15: General Information
5 GENERAL INFORMATION 5.1 Usage and Maintenance The Point-Of- Sale Device (POS) or Terminal is a sensitive electronic device, similar to a Cellular phone. Physical operational abuse or dropping of the terminal can damage the terminal and result in unpredictable operational behaviour. The terminal must be kept clean and free of any dust, dirt or grime that can penetrate and damage the keyboard, thermal print head, CHIP reader, magnetic strip reader and result in the failure of one or more of these components. -
Page 16: Frequently Asked Questions
6 FREQUENTLY ASKED QUESTIONS How do I turn the terminal on or off? • Hold down the yellow button and the full stop button at the same time to reboot the terminal. • Press the green button to turn the device on. How do I charge the iWL portable terminal? Plug the two-PIN charger into a power socket. - Page 17 • Holding the free end of the paper and your terminal, close the printer cover carefully and push it down firmly until it locks. • While your terminal is displaying the idle screen, press and hold the YELLOW button to make sure the paper feeds correctly. You can only use paper rolls that are 57mm wide and 40mm in diameter in your terminal.
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Page 18: Terminal Support
7 TERMINAL SUPPORT 7.1 Contact Details Resonet Terminal Support A division of African Resonance Business Solutions Pty Ltd For All Terminal Related Queries Contact: 087 741 2193 7.2 Hours Of Operation Hours of Operation and Support Monday to Friday: 07:00 - 22:00 Saturday: 08:00 - 17:00 Sunday:... -
Page 19: Banking Support
8 BANKING SUPPORT For All Banking Related Queries Contact: ABSA MERCHANT SERVICE CENTRE 0860 111 222 18 | P a g e...
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