Refund; Card Inquiry - Ingenico iWL250 User Manual

Card
The terminal
information

Refund

•
This transaction enables you to reimburse the customer's account when the customer returns merchandise
that was purchased by direct debit card payment or by using a credit card. The amount of the purchase
refund is subtracted from the day's total sales.
•
The refund applies to merchandise returns.
•
For refunds using a credit card, you must enter the authorization number of the original purchase
transaction and give the refund on the same card used for the transaction.
•
Before refunding a purchase, always check the transaction record to see whether the customer had
made a direct payment purchase with withdrawal, to ensure you credit only the amount of the returned
merchandise.
•
The administrative password is always required for this transaction.
•
For refunds using a credit card, the cardholder's credit card is required.

Card Inquiry

•
This transaction enables the merchant to print a statement that will provide the customer with
information on their PPC:
- card balance
- expiry date, if applicable
- administrative fees, if applicable
Tree-diagram
Initiating a
structure of
transaction
the menus
Description Considerations
of menus and for hotel and
transactions rental industries
Back-up Additional
measures information
21