Ingenico iWL250 User Manual page 33

Card
The terminal
information
Preauthorization
Reservation - status check
•
Whether a reservation is made over the phone or in person, a preauthorization may protect you against
fraudulent use of a credit card.
- Over the phone, use the « Tel/mail Preauth » transaction from the « Preauth » menu.
- In person, use the « Preauthorization » transaction from the « Preauth » menu.
- These transactions are described in more details at section « Preauthorization menu ».
No-shows (for hotel operators)
•
Use a hotel invoice if the cardholder does not show up.
Follow the steps below:
- Issue a hotel invoice for a one-night stay plus applicable taxes.
- Enter the transaction in the terminal.
- If you requested a preauthorization when making the reservation, you must perform a
"Completion" transaction in the "Preauthorization" menu.
- If you did not request a preauthorization when making the reservation, you must perform a
"Purchase" transaction in the "Transaction" menu.
- Manually enter the card number and expiration date.
- Enter "No-show" on the signature line.
Check-in/preauthorization process
•
Preauthorization is performed upon customer check-in to verify that the card is genuine, that the
customer is the legitimate cardholder and that the funds are guaranteed before the final transaction
amount is known.
•
The customer must present the chip card during this step and the preauthorization transaction must
be completed with a PIN.
- NOTE: You must always obtain the customer's signature for your files.
Tree-diagram
Initiating a
structure of
transaction
the menus
Description Considerations
of menus and for hotel and
transactions rental industries
Back-up Additional
measures information
33