Extended Service Or Higher Than Estimated Spending; Completing The Transaction In The Client’s Presence; Completing The Transaction In The Client’s Absence; Additional/Amended Charges After Checkout - Ingenico iWL250 User Manual

Card
The terminal
information

Extended service or higher than estimated spending

•
As with the current procedure, if the amount used for preauthorization is no longer sufficient to cover the final
bill, an additional authorization is necessary.
Completing the transaction in the client's presence
•
Select the stored preauthorization by using the reference number and complete with the total amount of the
invoice.
•
If the preauthorization was done on another terminal, it is strongly recommended to ask for the customer's card
again to complete the transaction. Otherwise, the transaction is then considered to be a manual transaction
without the card present and thus will not provide the same benefits as an electronic transaction.
Completing the transaction in the client's absence
•
Some merchants offer their clients priority service to let them check out without waiting in line. Once the final
transaction amount is known, select the stored preauthorization by using the reference number and complete
with the total amount of the invoice.
•
To offer this service, the merchant must have performed the check-in preauthoriztion with a PIN or the client's
signature. In the case of a PIN approved transaction, the merchant must obtain the client's signature and keep
it on file.
•
It is suggested that the transaction be performed on the same terminal that was used for the preauthorization.
Otherwise, the transaction will be treated as a manual transaction without the card present and will thus
not offer the same benefits as an electronic transaction.
•
The terminal used for the preauthorization can be identified by the last two digits of the merchant number
appearing on the preauthorization transaction record.

Additional/amended charges after checkout

•
Any additional charges identified after services have been provided should be processed as per current procedure
where the presence of the card is not required. The original chip data obtained during preauthorization should not
be resubmitted. Merchants can use card number and the expiry date and submit a "Signature on File" transaction.
For further information on preauthorization transactions, please consult the Visa Canada web site:
Tree-diagram
Initiating a
structure of
transaction
the menus
http:/ /www.visa.ca/merchant/resources
Description Considerations
of menus and for hotel and
transactions rental industries
Back-up Additional
measures information
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