Ingenico iWL220 Quick Reference Manual
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Ingenico iWL220 Quick Reference Manual

Mobile gprs terminal
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iWL220 & iWL250 Mobile GPRS Terminal
Quick Reference Guide

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Summary of Contents for Ingenico iWL220

  • Page 1 & iWL250 Mobile GPRS Terminal Quick Reference Guide...

  • Page 2: Table Of Contents

    123Send / 123Hire Mobile GPRS Terminal INDEX PAGE Glossary of Terms Model Overview Getting Started Terminal Layout Till Rolls Terminal Passwords Changing Your Supervisor Password Changing Your Refund Password Processing a Payment Contactless Chip and PIN Payments Magnetic Swipe Payments Customer Not Present (CNP)/ Mail Order Processing a Refund Chip and PIN Refund...

  • Page 3: Glossary Of Terms

    Glossary Of Terms Term Definition Acquirer / Payment Processing Your acquirer / payment processing provider is a processing house where all of your Provider transactions are authorised, processed and settled to your designated bank account. This is a specific time slot, set by your payment processing provider, when you should Banking Window carry out a Banking Report on the terminal to confirm the transactions that have been processed with your payment processing provider.

  • Page 4: Model Overview

    Model Overview This reference guide covers both the iWL220 and the iWL250. The chart below explains how the terminals differ. Colour Roaming Contactless MonoScreen GPRS Gratuity Screen iWL220 ✓ ✓ ✓ ✓ ✓ ✓ Mobile GPRS iWL250 ✓ ✓ ✓...

  • Page 5: Getting Started

    Getting Started Within your delivery, you should have the following: 1. GPRS Terminal 2. Mains charging lead (fits into base station) 3. Base station for terminal 4. One full till roll (inside the terminal) 5. SIM CARD – this will already be installed in the terminal 6.

  • Page 6: Terminal Layout

    Terminal Layout – iWL220 Magnetic Strip Printer Display Enter/ Power On Button Back Space/Printer Feed Button Chip & PIN Slot Signal Strength (0-5 Bars) Date and Time Network Battery Icon Terminal Status Please note that all screenshots used in the document are of the iWL250 model...
  • Page 7 Terminal Layout – iWL250 Printer Display Magnetic Strip Function Buttons Keypad Enter/ Power On Button Back Menu Button Space/Printer Feed Button Cancel Button Chip & PIN Slot Screen Layout Date and Time Network Signal Strength Battery Icon Terminal Status...

  • Page 8: Till Rolls

    Till Rolls Changing Till Rolls We recommend that you only use 123Send / 123Hire approved thermal paper. This can be purchased by calling 0800 54 24 123*. To replace the till roll please follow the steps below: Open the paper housing cover by pulling the catch upwards.

  • Page 9: Terminal Passwords

    Terminal Passwords 1. Supervisor Password Your Supervisor Password is there to minimise the risk of fraudulent sales being processed. We recommend that you change your password before commencing trading, for step by step instructions on how to do this, please see page 9. 2.
  • Page 10 Changing Your Password Supervisor Password Your terminal has several security features enabled to minimise the risk of fraudulent transactions/refunds being processed. One such feature is a Supervisor Password which must be entered when processing refunds and banking reports. 123Send / 123Hire recommend that you change your password upon receipt of your terminal. To change your password, please follow the steps below: TERMINAL DISPLAY DESCRIPTION...
  • Page 11 Changing Your Password (continued) Please ensure the safekeeping of the password and do not disclose it to anyone outside of your company. You are able to change your password as many times as you wish. *If you have forgotten the Supervisor Password please call our Technical Helpdesk on 0800 54 24 123 and, after verifying your identity, they will reset this back to the default password.
  • Page 12 Changing Your Password (continued) Refund Password Your terminal has a Refund Password function. When you receive your terminal this password will be the same as the Supervisor Password. The Supervisor Password must be entered before processing a refund. To change your Refund Password please follow the instructions below.
  • Page 13 Changing Your Password (continued) TERMINAL DISPLAY DESCRIPTION Your Password is now changed.
  • Page 14 Processing Payments Your terminal is configured to take 4 different types of payment, dependant on your payment processing provider settings. The terminal is set up to accept payments in a priority method, as listed below. 1 Contactless Payments (Payment Processor Dependent) A contactless payment may only be taken when the customer has the contactless feature enabled on their card.

  • Page 15: Contactless

    Processing A Contactless Payment Your terminal has the latest software that enables you to take contactless payments. Please be aware that even if the customer’s card allows contactless transactions, the terminal may ask you to process the sale by using either the Chip &...
  • Page 16 Processing A Contactless Payment (continued) The terminal will not automatically print a receipt for a contactless payment. If the card holder requires a receipt you will need to select a duplicate copy by following the steps below: TERMINAL DISPLAY DESCRIPTION Press Menu 3 times Press F4 for Duplicate The terminal will then print out the receipt and return to the ‘Ready’...

  • Page 17: Chip And Pin Payments

    Processing A Chip And PIN Payment TERMINAL DISPLAY DESCRIPTION Insert the Customer Card into the reader with the chip facing up and towards the keypad. The terminal will check the card type, then display the screen shown left Key in the amount in pence (i.e.
  • Page 18 Processing A Chip And PIN Payment (continued) TERMINAL DISPLAY DESCRIPTION Remove the card and tear off the customer copy. Check that the transaction has been approved and not declined, void or cancelled. The terminal is now ready to take the next transaction. If the terminal shows “Call Auth Centre”...

  • Page 19: Magnetic Swipe Payments

    Processing A Magnetic Swipe Payment If a customer’s card does not have a chip then you can process the payment using the swipe function located on the right hand side of the terminal. TERMINAL DISPLAY DESCRIPTION Enter the amount to be charged in pence Swipe the customer’s card with the magnetic strip on the card facing downwards towards the terminal.
  • Page 20 Processing A Mail Order / Customer Not Present (CNP) Payment TERMINAL DISPLAY DESCRIPTION On the Ready screen press the Menu button once. This will bring up a list of options Select MAILORDER by pressing F1 on the keypad To complete a Mail Order Sale select F4 on the keypad. You will be prompted to key in the long card number Using the keypad enter the long number on the card.
  • Page 21 Processing A Mail Order / Customer Not Present (CNP) Payment (continued) TERMINAL DISPLAY DESCRIPTION Key in the amount in pence (i.e. 1545 for £15.45) then press OK The first receipt printed is the Merchant Copy, tear this off and then press OK to print the Customer Copy.

  • Page 22: Processing A Refund

    Processing Refunds Your terminal is able to process refunds in 3 different ways. Your terminal has a Refund Password which has been enabled to minimise the risk of fraudulent refunds being processed. When you first receive your terminal this will be the same as you Supervisor Password and we recommend that you change your Refund Password before you commence trading.

  • Page 23: Chip And Pin Refund

    Processing A Chip And PIN Refund TERMINAL DISPLAY DESCRIPTION On the Ready screen Press the Menu button once. Select F2 for Refunds You will be prompted to key in your password (For security reasons, you should change from the default, please see page 9) Press OK once the password is entered.
  • Page 24 Processing A Chip And PIN Refund (continued) TERMINAL DISPLAY DESCRIPTION Once the card has been removed the terminal will prompt you to verify the customer’s signature. If the signature does not match press F1 and the refund will be voided and the terminal will print a void receipt for the customer.

  • Page 25: Magnetic Swipe Refund

    Processing A Magnetic Swipe Refund TERMINAL DISPLAY DESCRIPTION Press the Menu button once Press F2 You will be prompted to key in your Refund Password (For security reasons, you should change from the default, please see page 11) Press OK once the password is entered Swipe the merchants card with the magnetic strip facing downwards and towards the terminal Key in the amount in pence (i.e.
  • Page 26 Processing A Customer Not Present/Mail Order (CNP) Refund TERMINAL DISPLAY DESCRIPTION Press the Menu button once Press F1 for Mailorder Press F1 for Refund You will be prompted to key in your Refund Password (For security reasons, you should change this from the default, please see page 11) Press OK once the password is entered Using the keypad enter the long number on the credit card.

  • Page 27: Roaming Sim

    123Roam – Roaming SIM Card (if applicable) 123Roam is a special SIM card that is now offered with our GPRS Mobile Terminals. This new SIM card is inserted into terminals and means that Mobile Terminals will automatically connect to the strongest GPRS signal from any one of the following UK GPRS Networks;...

  • Page 28: Installation Instructions

    Roaming SIM Installation Instructions (if applicable) Before you install the SIM please switch off your terminal and remove your old SIM card, please retain this until you have successfully completed a transaction using the123Roam SIM. At this point please call the Helpdesk on 0800 54 23 123 so they can talk you through reconfiguring your terminal.
  • Page 29 Roaming SIM Installation Instructions (continued) (if applicable) TERMINAL DISPLAY DESCRIPTION Enter 145 and press ok To toggle between uppercase, lowercase and numbers you must press F4.The display in the bottom right hand corner will show your choice. Using the letters on the KeyPad enter m2m.tns.int1and then press OK. This setting has been stored in the terminal.

  • Page 30: Manually Selecting Your Network

    (if applicable) Manually Selecting Your Network Once your 123Roam SIM is installed and active you can manually choose the network you wish to transact over. Please follow the instructions below to choose your network. TERMINAL DISPLAY DESCRIPTION Press Menu button twice Press F3 Enter your password Press F3...
  • Page 31 Manually Selecting Your Network (continued) TERMINAL DISPLAY DESCRIPTION Select you desired network* The terminal will then connect to your chosen network Press the button to return to the ready screen The terminal is now ready to take the next transaction. *The number at the end of the network name gives an indication as to whether the network is selectable: 1 = An available network 2 = Currently selected network...

  • Page 32: Processing A Banking Report

    Processing A Banking Report Reporting To ensure the transactions processed by the terminal are being received by your payment processing provider, it is strongly recommended that you run the appropriate reports: The banking report (sometimes called “Reconciliation”) compares the transactions taken by the Banking - terminal with those received by your payment processor.
  • Page 33 Processing A Banking Report (continued) In order to ensure accurate accounts you must carry out banking reports via your terminal on a regular basis. Below is a step by step guide on how to complete these reports. TERMINAL DISPLAY DESCRIPTION Press the Menu button twice to bring up the menu on the screen Select F1 for reports You will be prompted to key in your password...

  • Page 34: Troubleshooting

    Troubleshooting Before calling the Helpdesk, please use the troubleshooting guide below to help resolve common issues. If these do not provide a solution, then please contact our Technical Helpdesk on 0800 54 24 123. TERMINAL DISPLAY DESCRIPTION The terminal is unable to communicate. Try powering down the terminal and rebooting to try and establish a network connection.
  • Page 35 Troubleshooting (continued) Printing Problems If at any time your terminal struggles to print out receipts and/or reports, we recommend you follow the steps below: TERMINAL DISPLAY DESCRIPTION Press down on the centre button Press 0 Press 3 Press 3 Press 1 Press 1 Press 1 Press the...
  • Page 36 Troubleshooting (continued) Connection Issue On rare occasions the signal bars, shown in the top right hand corner of the screen, may disappear. Please follow the instructions below to resolve the issue. INSTRUCTION DESCRIPTION Switch off the terminal using the yellow button and button with three dots on. Press simultaneously and hold until the terminal switches off Remove the SIM card.
  • Page 37 Troubleshooting (continued) Taking Your Terminal Outside Of The UK If you are planning to use the terminal outside of the UK you need to: 1) Refer to your payment processing provider to ensure that you are able to transact outside of the UK 2) Contact our Customer Service Team on 0800 54 23 123 at least 7 working days before travelling so they can enable international roaming.
  • Page 38 Troubleshooting (continued) ISSUE SOLUTION FURTHER ACTION  Check to see if the battery is showing as charged If these actions do not resolve the issue  contact the Technical Helpdesk on Perform a Battery Reset as Terminal unable to print or printing slow 0800 54 24 123 advised on page 28 ...

  • Page 39: Terminal Management

    Terminal Management Following the simple guidelines below can help to get improved performance out of your terminal and minimise the risk of any faults occurring with the machine.  Read the 123Send / 123Hire Quick Reference Guide for instructions on how to set up your terminal. ...

  • Page 40: Terminal Menu Structure

    Terminal Menu Structure The table below shows the layout of the menu structure of your terminal. To access the first level options press the ‘Menu’ button once and use the centre button to navigate your way through this menu. To gain access to each option press ‘OK’.
  • Page 41 Additional Products And Services Available 123Send / 123Hire can now offer the following services to our customers*: Terminal Functionality  Adding surcharge to your terminal - To set the level of surcharge on your terminal please contact the Technical Helpdesk on 0800 54 24 123. Gratuity –...

  • Page 42: Contact Numbers

    Useful Contact Numbers WorldPay: 08457 616 263 – (Option 1) Merchant Helpdesk WorldPay: 08457 600 500 – Authorisation Number Barclays Business: 08448 116 666 – Merchant Helpdesk Barclays Business: 08448 222 000– Authorisation Number Lloyds Cardnet: 01268 567 100 – Merchant Helpdesk Lloyds Cardnet: 01268 822 822 –...
  • Page 43 Sales: 0800 54 23 123* Technical Helpdesk: 0800 54 24 123** 123Send / 123Hire / 123Hire 120 Leman Street London E1 8EU www.123Send / 123Hire.net *Lines are open Monday to Friday 9am to 5:30pm **Lines are open Monday to Friday 8am to 11pm and Sunday and Bank Holidays 10am to 5pm. Correct at time of publish (November 2015) Issued by 123Send / 123Hire 2015 All rights reserved...

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Iwl250

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